Installing HP Officejet 5740 e

The directions say I should open the Use (or Print Using) pop-up menu. But I don't see any such pop-up menu. Where is it?
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Hi,
I assume you use a Mac?
What is your exact OS X version?
While printing the Add Printer button at that screen, would you see the printer listed?
By selecting the listed printer and clicking the Use drop down menu below it you should select the printer model and click on Add, then the installation should proceed.
Please clarify what exact behavior you see and your exact OS version if there is any difference comparing those steps.
Shlomi
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Scanning directly into Photoshop Elements 8 from Officejet 5740

I just installed an Officejet 5740 All-In-One. I did the standard install and am able to print fine. I would like to be able to scan directly into Adobe Photoshop Elements 8 running on Mac OSX 10.10. When I go to the File>Import menu, the new device doesn't show up. Is there something else that I need to install or configure for this to work?

Hey , Welcome to the HP Support Forums!
I understand that you are experiencing issues when scanning from your HP Officejet 5740 e-All-in-One Printer to Adobe Photoshop Elements 8 on your Mac OS X 10.10 computer. I would like to assist you today with resolving this scanning issue. Now, your product is fully supported when scanning through the HP Scan software and the Mac Scan software on your computer. Therefore, to start troubleshooting I would like you to confirm that the supported software functions with your machine. Can I please have you follow the steps below. To start troubleshooting please click here. Once the support document opens please click the drop down for 'Scanning a Photo or Document'. Next, follow the steps listed to complete the scan under the supported HP Scan or HP Utility Software. If the scanner fails to perform under the HP software then a driver issue may be occuring. Should this be the case please follow the steps below to confirm that the correct HP Officejet driver is being utilised by your printer and not the Apple Airprint driver.
1. Click the Apple menu, and then click System Preferences. 2. Click Print & Scan, and then check if the name of your printer displays in the Printers list. 3. Click the name of your printer, click the minus sign (), and then delete the printer. 4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer, 5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that the Officejet driver is selected and not the Airprint. 6. Click Add to add the printer to the list. Once the printer has been confirmed as installed with the HP driver, please test scanning through the HP Scan software again. Once you're able to scan successfully through the HP Scan software please test scanning through the Adobe Photoshop software again. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

USB install Officejet 5740 to iMac

I have iMac OSX Snow Leopard version 10.6.8. Just bought HP Officejet 5740. Wanted to install wireless to our home local network. Worked for one computer, an HP Pavilion, but not for my iMac. Tried to install using USB cable but nothing so far. Message I get is that document I want to print is not "authorized." So printer is showing up in printer queu but can't print the document.

Hi , Welcome to the HP Forums! I see that you are trying to install your HP Officejet 5740 to your iMac running OS X 10.6 with a USB connection. I am happy to help! I would recommend to go through the steps within this guide, 'Printer Offline' or 'Printer Not Responding' Message (OS X). You mal also need to try other ports on the computer, as well as another USB printer cable. Hope this guide helps, and have a nice day! “Please click the Thumbs up icon below to thank me for responding.”

Officejet 5740 from mac OS 10.5.8

I just purchased an Officejet 5740. I set it up as a network printer using a Windows 7 laptop. I have been able to print from the laptop and from a Windows 7 desktop but I have not been able to find a driver to install the printer to my wife's MAC laptop. The MAC is running OS 10.5.8. I have updated the MAC OS but cannot find a driver for this printer. Is the driver available? If there is not a driver for this printer is there another driver that would at least allow printing from thr MAC is not copying or scanning?

Hi @Ed_S,
Welcome to the HP Forums!
I understand that you are looking for a driver for your HP Officejet 5740 for your Mac OS X 10.5.8 computer. I am happy to look into this for you!
According to your printer's specifications found at this website, Printer Specifications for the HP ENVY 5640, 5660, 7640, and Officejet 5740 and 8040 e-All-in-One Pr.... The minimum system requirements for Mac are:
OS X v10.10 Yosemite
OS X v10.9 Mavericks
OS X v10.8 Mountain Lion
OS X v10.7 Lion
So I am sorry to say there does not appear to be any drivers available for this printer on Mac OS X 10.5.8.
The best options are to either upgrade the Operating System to Mac OS X 10.7. (If your hardware allows it). Or to upgrade the printer to one that has drivers available for Mac OS X 10.5.8.
Hope this information clears things up, and have a good day!
RnRMusicMan
I work on behalf of HP
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OfficeJet 5740 and Windows XP Installation.

Windows XP SP2 32-Bit
AMD Athlon 64 FX-60
2 GB Ram
Unable to print test pages.
Unable to print a simple text file. Return error "The handle is invalid"
Installed through wireless network.
My Windows 7 computer sees and prints fine.
Uninstalled, installed through USB. Same problems on the XP.
Uninstalled software, deleted printers, disconnected printer. Reboot. Install drivers from HP's website (2014-09-10 , Version34.2, 179.35M). Reboot, connected printer through USB, finds printer, everything looks fine. Still same problem.
Installed "HP Print and Scan Doctor" with no solution.
I have also tried the basic drivers "OJ5740_Basicx86_117.exe" resulting in the same problem.
I have also tried to share the printer from my Windows 7, from the XP computer connect to the shared Win7 printer, but still doesn't work.
Also tried to add the printer using the IP. It installs, but when trying to print, same problem.
Please help !

Welcome to the forums!
@HP-OJ-5740-ARGH
I understand your HP Officejet 5740 is not functioning properly, and I'd like to try to help!
As I read your post, you mentioned that test pages will not print, which is first concerning as this points out a hardware problem. The hardware issue will need to be dealt with first and resolved before any software troubleshooting can be done.
I would suggest a power reset to start with and then try making a couple of copies after the printer starts back up.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Please let me know if the copies work and we will go from there
R a i n b o w 7000I work on behalf of HP
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Web Services set up problems - Officejet 5740

I have bought an Officejet 5740 - a very nice printer that Im very happy with. BUT....my main reason for choosing this printer was for the Instant Ink service and the ink costs we would save in our small business.
However, I have tried and failed on so many occassions to set up the web services!
Every time I try and set it up (using the printer itself) I get the message
'The printer could not connect to web services. The server might be busy or temporarily unavailable. Try again later.'
Well I have tried again later and Googled the issue but I am not so technically advanced I understand DNS etc (although I did follow someones instructions to change this but it didnt help either).
Can anyone help?
Thanks

berk51
Welcome to the HP Community Forum.
I can offer some ideas that may help.
You might try connecting the printer using EWS (Embedded Web Server) -- this is a much easier interface to use because it allows you to sit at your keyboard rather than stand at the tiny printer panel.
Assuming the printer is on your local wireless or wired network in your office, connecting to EWS is a simple matter of using your favorite browser to talk to the printer's IP address.
The instructions are in your printer's User Guide on Page 31.
An Example of using EWS is included in the following instruction Guide - scroll toward the bottom:
Install Full Feature Software – Printer
If you have the services of an Internet Service Provider for your Internet at your Office, say from Xfinity or from AT&T, then this is the "ISP" IP Address that you need for your Printer when it is connected to the Internet.
If you do not have your own Internet Service Provider, then you can use the Free Google DNS service. Understand that Free is also "free of support", "free of privacy", and "free of guarantees" -- In other words, there are none of those. Nonetheless, lots and lots of people use the service and manage full, successful Internet lives.
The following well written Thread shows you how to connect most printers successfully to Google DNS:
Informative Thread to set up Google DNS for Printer Wireless:
Printer Will Not Respond To Touch and Network Communication Is Lost
============================================================================
The following document provides some information on how the setup for ePrint is supposed to progress:
One installs the printer software on a computer if that is useful to the situation
The initial setup is completed to print out the claim sheet for ePrint
The HP Connected / ePrint Center account is created - the ePrint settings are managed
Mobile Devices are added
The world is a good place to be
Add Device to Printer
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Dragon-Fur

Cannot scan to my Macbook Pro using my new HP Officejet 5740 e

Just installed my new all-in-one printer. I cannot scan to my computer, a Macbook Pro. Neither can I enable "Scan to computer", although I have confirmed that I have the latest software and drivers.
Not that impressed I have to say!!
JFM2015
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Hello JFM2015 ,
Welcome to the HP Forums.
I see that you are having some scanning issues when attempting to scan to your Mac.
I suggest we start off from scratch.
Remove the usb cable from both Mac and printer and leave it disconnected until further notice.
The first link that I have for you gives instructions on How to reset the printing system.
The next step that we are going to take is to Repair disk permissions.
Once the first two steps are done, we will then go and download and install the HP Officejet 5740 e-All-in-One Printer series Full Feature Software and Drivers.
The installation will give you connection options so please do not connect any cables until prompted to do so.
Write me back and let me know you made out.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

How to install an Officejet 8100 printer on a hybrid network?

Hi,
I want to buy an Officejet 8100 printer to use on my home network. My desktop PC has Windows 7 64 bits and is connected to a wireless router through an Ethernet cable. I have also a Windows 7 64 bits notebook, which access the home network through wi-fi. The desktop is near both the router and the printer.
After reading the 8100 installation instructions, I plan to do the following:
1) Install the 8100 hardware, cartridges, etc.
2) Connect the 8100 to the router by using an Ethernet cable.
3) Install the 8100 drivers and software on my desktop PC, by folllowing the steps on "Wired (Ethernet) network" installation instructions.
4) Install the 8100 drivers and software on my notebook by folllowing the steps on "Wireless network" installation instructions.
Is that OK? Is that the correct method of installing the Officejet 8100 on a hybrid network?
Cheers!
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You can connect it either way. You don't have to use an ethernet cable to install the printer. You may be prompted to temporarly connect a USB cable to transfer wireless settings. The document link I provided has pretty detailed instructions on how to connect using either method
I was an HP employee
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Can't get Officejet 5740 to connect wirelessly - VPN?

I have successfully connected my Officejet 5740 to my home wireless network, and the printer shows as connected. However, when I go to connect the computer to the printer, it tells me it cannot find the IP address. Is the issue that my computer is using my corporate VPN? Is there any way around this? I have to connect this computer to the VPN for connectivity per company policy. What are my options?
Thanks for your help.
KBF

You need to contact your companies IT department for this issue.
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HP Officejet 5740 Scan Noise

My brand-new HP Officejet 5740 (which has the latest firmware) seems rather grumbly/rumbly when it scans. It's not very smooth-sounding. Copying, however, has a less loud grumbly/rumbly sound.
5740 owners/users/HP employees: I know sound is subjective, but is this normal? I don't scan that often and could get used to the sound if that is a "normal" sound, but if it is an indicator of something being wrong...
(Note: I have also recently been using a HP Officejet 6830, and it is much quieter/smoother-sounding when scanning.)

Hey @HPPrinterUser10,
Thanks for posting in the HP Support Forum.
I understand that you're finding your HP Officejet 5740 e-All-in-One Printer to be loud when it scans. I would like to assist you with this.
Is your printer situated on a flat, stable, 'wobble-free' table or desk? Sometimes printer location can contribute to the overall audio output of regular printer functions.
I do have access to both of the printers you're referring to and was able to test scan from each. The sound quality and volume output seemed pretty close between the two units. If I am interpreting the 'Acoustics' specifications presented in each model's datasheet correctly, the 5740 is rated to be slightly louder. Click here and here for reference.
In your setup, I would only be concerned if the printer's emitting a squealing sound or grinding sound, as this would indicate a potential hardware issue.
So, to answer your question more directly, I wouldn't be overly concerned about the sound of your 5740 scanning unless it intensifies or if it's concurrent with a decrease in functionality.
I hope this helps. Let me know if you have any further questions or run into any issues - I'm always happy to assist.
Have a great day!
E-roq
I work on behalf of HP.
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Can't re-install HP Officejet 7500 E910

Hi,
Got in this morning and the printer wasn't working. I tried to fix it using the various steps in this forum but without a luck. Next I removed the printer, re-set the printer's wireless network and now trying to re install it.
However, when I tried to add printer via the Control Panel>Hardware and Sound>Devices and Printers, the computer does not pick up any devices (to be added).
When I clicked on 'The printer that I want isn't listed' and 'Add a printer using TCP/IP address pr hostname', then entered the IP adress, the computer still cant pick up any printer.
I have also unistalled the driver.
Can someone please help on how to re-install the printer and the driver as if I am installing it for the first time?
Regards

Hello @WestMelb ,
I understand that you are having issues installing the Officejet 7500 E910 onto your computer, in an attempt to fix the printer not working.
I would like to first as a few questions that will better allow me to assist you.
What is the version of Windows installed on the computer?
Print and share the results of a Wireless Test Report; touch Setup, Network, Wireless Menu and then Wireless Test Report.
What type of router is the printer and computer connected to?
Look forward to hearing back from you.
JERENDS
I work on behalf of HP
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Fax keeps ringing on Officejet 5740

I just purchased an Officejet 5740. It is hooked up to a fax line - a line used only for faxes. When I print something (or sometimes when I don't) the fax will ring but there will be no fax. This happens over and over again. The tech said to take out the power cord for a minute...which I did. Unfortunately, while he was on the phone it did ot ring so it looked like this solved the problem. It did not. It keeps ringing every few minutes. Can you help? It seems that HP does not have an email where I can email my question/issue. Thank you. My email is[edited email by moderator].

Hi @thsenterprises
I have never heard of this type of issue. I checked for a firmware update for your model and didn't one.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If the persists, or the power cable was already connected to a wall outlet, I suggest calling us back again. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you issuewould like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Officejet 5740 unable to connect to network

I have tried changing router settings, but the printer will not connect.

Hello @kbcga Welcome to the HP Forums
I read your post about your Officejet 5740 not connecting. As you mentioned that you have tried to change router settings, the printer may not be connecting to the network. If you are seeing a message that states "Unable to find printer", I would suggest following all of the steps, in order, from the guide I have posted below.
An 'Unable to Find the Printer' Error Displays for the HP ENVY 7640, Officejet 5740, and Officejet 8...
If you continue to run into any troubles, please respond to me with all of the important details, and error messages and where exactly you are seeing them.
Have a fantastic day
R a i n b o w 7000I work on behalf of HP
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I have MacBook 2.1 Intel Core 2 Duo OS 10.6.8 want to install HP Officejet Pro 6835 which requires OS 10.7 higher. How can I do this? Possible? Or Is it possible to install 10.7 upper to my Macbook 2.1?

I have MacBook 2.1 Intel Core 2 Duo OS 10.6.8 want to install HP Officejet Pro 6835 which requires OS 10.7 higher. How can I do this? Possible? Or Is it possible to install 10.7 upper to my Macbook 2.1?

Lion is the highest version your can install. You need to have 2 GBs of RAM and be running Snow Leopard 10.6.8.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I am trying to install HP officejet 5610 All-in-one printer.

I am trying to install HP officejet 5610 All-in-one printer. When I go to system preferences --> print and scan --> add printer b clicking on + sign . There are no printers displayed in the pop- up window. Anyone can help?

Hey drkafzal,
Thanks for using Apple Support Communities.
OS X Mavericks: Set up a printer
http://support.apple.com/kb/PH14143
Use this article to troubleshoot printer issues in OS X.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Have a nice day,
Mario

Installing HP Officejet 5740 e

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