Good bye and good riddance Verizon

Question

Dear Verizon Wireless,
I have been having a MAJOR issue with your billing dept. No one seems to be able to help me. I have had at least 6 contacts with them and each time, I have been given a different answer, and quite frankly, I am fed up.
On March 30th I paid my Verizon bill online through my bank. The bill was $131.50, but unfortunately, I hit an extra 1 and mistakenly paid $1,131.50. I caught this mistake the next day, when I saw it pending. I immediately called Verizon, apologized, and told them what I had done. I was told it would take approx 24 hours and they would deposit the money back into my checking acct, and the rep even took my routing and acct. number.. I realize this was my mistake, and apologized profusely to each and every person I spoke with. I cannot believe that this is the first time a customer has made this mistake however.
After 2 days went by, I called again, and was told, 48-72 hours. After that went by, I called and was told 5-7 days. After the eighth day, I called again. I was told that Verizon would have to review it, and if it was approved, I would be sent a check after 2 billing cycles. By this time, I was frustrated, and I said, "This is ********". I regret saying that, because I was immediately disconnected. The next day, after I had calmed down, I called back and was told it was denied.
I made 2 more calls, the first of which, I was told they would resubmit it for another review. Yesterday, I called and was told that the money had indeed been deposited back into my acct. but now, my bill was in danger of being late, so I would need to pay it immediately. No problem, I paid it right then over the phone. Today, I have checked my acct. and there is no deposit from Verizon, however the money for the bill, (that I do not owe because I have a huge credit due to the extra $1000 you have) is pending to be paid.
Now, you tell me, what am I to make of this? I have been a long time customer with Verizon. It is the only service I have ever used, since cellphones first became a staple. It is becoming apparent that Verizon does not care about helping me solve this problem, and is only concerned with shuffling me around from rep to rep, instead of giving me a straight answer.
I realize that Verizon holds all the power and cards, but the one thing I can do, and which I WILL do, is to switch to AT+T when my credit is used up. And, I will contact PUCO, and the FTC about the fraud that was perpetrated against me, regarding the extra payment the rep told me I needed to make. I am furious about this, and will tell everyone who will listen about how Verizon treats their customers. The extra $1000, and the $131.50 that your rep scammed out of me yesterday is THE LAST MONEY you will ever get from me,  any member of my family, and anyone I can convince through social media and word of mouth to drop your service.
This has been a sorry state of affairs. And I repeat... This is ********.

Answer 1

Wow....I sympathize with you. If I paid $1000 extra one month there would be a bunch of other bills left unpaid and slim pickings in the pantry! Did you ask if your bank could reverse the payment? Depending on when this happened,  it may be too late to do it that way, but it's worth a try. Aside from that, there is no way I would wait for the credit to be used up, I would become the most annoying customer on the planet until I had a check in my hand.
This isn't fraud, but Verizon is holding funds for services not yet rendered. Regardless of the reason for the mistake (because we all make mistakes), you alerted Verizon and they haven't acted to correct it. The fact that you did have to pay this month's bill suggests a refund may be forthcoming, since it seems that balance is being held for some reason and not being applied to the bill. I hope you are successful in getting your money refunded! Although you will eventually get it back by not having a Verizon bill for a while, a refund would probably go a long way in repairing your opinion of Verizon. ☺