Goodbye Zen Vision M (a sad sto

I purchased a ZVM two weeks ago. The problem I had was simple: I wasn't able to charge it via USB. My The power led wasn't flashing. No sign of life?from ZVM. It was off. Dead. I tried everything is suggested by manuals and forums suggestion. I learned a lot about USB power settings, BIOS legacy supports, USB security..... But nothing changed. I dutifully followed recommended procedures I read on forum and ZVM enthusiasts?without success. ZVM was unable to charge via USB. I asked the shop to provide me another ZMV but, again, I had the same problem. I've tested the latter of 4 (four) different PC and one USB charger. My ZVM was still uncharged, with its beautiful dark display. Since the shop clerks was unable to resolve the problems (by the way - I've tested ZVM even on a PC in the shop) I?tried to contact customer support: in Italy is only via e-mail. They failed to reply me in the?service level agreement?stated in the confirm of my support request e-mail (from to three days). At the moment I'm writing this?message,?I still have no reply from the customer?support. At the end, fed up with the situation, I gave back my ZVM and I had my money back. I'm really upset, because now I MUST switch to iPod when my first choice was ZVM. I'm rather sure - as many in this forums suggested me - ?that with the beautiful, expensi've and recommended Power Charger (my shop hadn't) maybe my ZVM would start However I would ask Creative why: ?
?- I MUST purchase an optional device in order to TURN ON my ZVM
- The only support I had was from?kind people that are not from?Creative.
- The?e-mail support?failed to reply me ?
I think that ?ZVM is a wonderful products when it works; but?- as happens in life - sometimes things?go wrong. In these circumstances?you can judge the REAL value of the product, that is the?real value of the?company that produced what you purchased. ?
I still ask?Creative: ? Let's now suppose I will buy an Ipod and I will able to install the software, charge it and finally?upload an mp3?file and going work listening while I'm going work ?
OR
I?have problem with I-pod and then?someone from Apple will take care of the situation in time.
What I will suggest to a friend of mine if he has to decide between IPod and ZVM?
Goodbye
Riccardo

yeah, Ricardo is right.
If your new player's battery is really, really low, the computer won't recognize that there is anything plugged into the USB port. If the computer doesn't know there is anything in the USB port, the computer won't supply the full voltage to the USB port, only a trickle charge, which, of course, won't charge your player.
Quite a few folks have had this problem and it really is a shame that a) the batteries are allowed to be depleted that far and b) the AC charger isn't included in the package. (apparently you can blame Apple for that as well. They started the trend by not including their chargers so as to lower the price ... everyone else had to follow suit to stay competiti've.)
You can buy the correct AC charger from other than Creative. The PSP charger works great for instance.
Sorry you had this experience with your Zen.

Similar Messages

  • Zen Vision M...USB Device Not Recognized

    My Zen Vision M 30g?is no longer recognized by my computer. I get the following message: "USB Device Not Recognized: One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it." I haven't changed anything on my computer (Windows XP Home Edition SVC Pak 3), so I don't know why it would not recognize my player all of a sudden. My zen still plays and charges using the portable charger, so it is still usable; however I can't change anything on the player. So far I've tried disc clean up, changing USB ports and plugging it into another computer (got the same message). I haven't seen anything on the bulletin board about "malfunctioning." Does this mean my zen is done?

    Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd one in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.

  • Zen Touch is dead, Zen Vision:

    I threw my bag on the ground in an angry rage (not Zen related, not very Zen at all in fact). Unfortunately my Zen Touch was in it at the time, and now is sadly dead and headed for the recycling plant ('hard disk problem' screen, click of death, won't reboot etc.) I thought the Zen Touch was a great player a bit let down by firmware / accessory support. I see that Creative are improving these things for the Zen Vision:M so I thought I might upgrade to that. Therefore I have a few questions about this player:
    ) Does it have a removable battery or not?
    2) What are some good cases for this player? (the Creative one looks nice)
    3) Is the Audible firmware update going to come back, and what were the problems with it's Is type 2 Audible track good enough quality?
    4) Is there anywhere to download legal music/ movie videos in the UK, and is the video feature really as good as it is cracked up to be?
    5) Does the black Zen Vision: M scratch too easily?
    6) Can you switch from music to radio with the separate wired remote?
    7) Should I wait for Creative to make a player with a DAB digital radio (I like radio) or will this never happen?
    R I P my poor Zen Touch, I am sorry I destroyed you. Message Edited by joshua32 on 06-07-2006 04:52 PM

    . NO removable battery, sorry. But it has a amazing battery life.
    2. The one comes with the device is ideal for carrying, but you can't, of course, use the device inside it. I remember I saw some cases for it.
    3. I don't know, I'm currently using that firmware (you are talking about .40 firmware with Audible support, which was removed after a few days, right), and have some problems with the sound. As soon as I upgraded, I started hearing some sort of clicky noise in the background, my files are mp3.
    4. Don't know about download, but video quality is superior, just as the screen. (supports WMV v3, DivX, MPEG, screen res: 320x240, 800kbps max. for video)
    5. Yeah A bad side of the device. The screen gets very easily scratched, more than the device itself (I have a black one), but fortunately, they don't create a problem as the screen is really bright (you can set it also, the brightness, there are 0 levels)
    6. I dunno, don't have the remote.
    7. I don't know anything about DAB, sorry. But I don't expect (personally) anything with better radio capabilities soon.
    r.i.p. btw the case is also a really good protector from crashes for ZVM.
    Bottom line:
    I've bought mine in March , and using it frequently, every day.
    Definitaly recommend it. Feel free to ask more about ZVM if you have any questions.

  • Zen Vision M : 60GB sound issue solv

    Hello, yesterday, i?we bought a ZEN Vision M:60GB player and a after playing few tracks, i was looking for a reason of sound hissing a scratching. In this forum i found an answer why,but i cannot find if it was patched or repaired in next firmware For 30GB Zen is available version .6 (-was it patched? in this version) ,for my 60GB is available .20.
    Sorry for my English,
    Thanks for any answers.

    I've tried 3 different firmwares(EU and US) ,reformatting player and reloading of firmware,but with no effect. It is a problem with every 6th song on average. Especially it is markable on tracks,which was grabbed from original CD's without any loss sound of quality(like on tracks downloaded from internet)and with full sound spectrum.Very bad on sound with bass.
    With enabled equalizer...no matter which preset-it is worse..
    On my old mp3 player (Iri'ver ifp999) and with equalizer enabled on U-bass or Rock-the sound on these 'bad' tracks is excellent...full of bass without ANY sound distortion.
    On my X-FI without sound distortion too. I'm using these headphones: Koss Porta Pro and Sony MDR-EX5.
    I'm sad about it.
    After reading many threads in forum about Vision M-i'm sure,that it's not only my problem. If it is a problem of compatibility od hardware and firmware in ZEN,could it be fixed in next firmware?
    Thanks for answer

  • What has changed in the Playlist Creation on the Zen Vision:M compared to the older Ze

    Hi, I have a Zen Micro for a year now. It works flowlessly and I have have a lot of good time with it. But yes , there ist now the Zen Vision:M (sadly :-)).
    I have read that the way to create a playlist on the vision:M is somewhat different compared to the Zen Micro for example. Can somebody explain what has been changed. In the review was said that it is more advances , but it is not as friendly as it it on the older Zens.
    And one more thing: is the radio reception on the vision:m really a lot better than on the Micro? ( is was said in the article I read, just can't figure out where it was...) I really anticipated to be able to listen to radio with the micro, but hier in Hamburg (Germany) I can get a relati'vely clear reception of just TWO senders (from time to time). This is the point where the Micro dissapoints (my opinion ofcourse).
    Thank you!Message Edited by plam_mk on 02-04-2006 02:38 PM

    Hi Wupperbayer,
    Danke f?r die Antwort. Ja , die hat mir geholfen eine bessere Vorstellung von dem Player zu kriegen.
    Tja, ich habe echt gehofft , dass man auch die option haben w?rde, Lieder zu einem beliebigen Playlist hinzuf?gen zu k?nnen, und nicht nur zu dem, der gerade abgespielt wird. Der Radioempfang, sagst Du also ist besser. das ist f?r mich eigentlich noch wichtiger, da ich gerne ab und zu Radio h?ren will, was mit dem Micro nicht wirklich gelingt.
    Ich m?chte dich noch gerne Fragen, ob du die Videofunktion brauchbar findest, ob Du ggf nach einer Konvertierung deine Filme auf dem Player gut abspielen kannst. Wie ist die Qualit'st der abgespilten Filme? Ja, da ich es noch nicht gesehen habe, kann ich es mir nur sehr schwer vorstellen, einen Film auf dem Player in der S-Bahn zu richtig zu geniesen. Findest Du pers?nlich, dass sich die Anschaffung vom Player gelohnt hat?Der Kostet letzt?ndlich ?ber 300 Euro, und ich bin halt nur ein Student, und an Geld komme ich sehr schwer ran (daf?r bin ich aber ein gro?er Fan von Music, Filme und Fotografie :-( )
    Ja , ich bedanke mich bei Dir, wei? nicht ob ich etwa zu viel gafragt habe...
    kannst ja uch nicht alles beatnworten, oder gar nicht beantworten. Viele Gr?e
    Hi guys, I will translate in a concise manner the obove writing. I aksed whether I can take a movie. convert it propely and play it on the player. And that is not all: I just want to get most of the information from the picture as I do it on he PC, read very good quality. I have also hoped, that the possibility to add a song to every playlist, not just the one that is being played, would become a reality. But one very important thing however, is that the radio reception have been improved.

  • Creative zen vision M:3 WISH

    HI ALL,??<font face="Century">I purchased a creative zen vision m a few days ago and i have played around with it to my heart's content.i just needed to air a few points i've discovered so far.<font face="Century" size="3">VIDEO PLAYBACK:<font face="Century" size="3">I tried transferring a variety of video formats to the player.some formats will transfer without the need to convert,some require conversion and some the creative software woudn't even convert even with directshown filters installed in the pc.listed below are the varoius formats i tried and the results<font face="Century" size="3">?<font face="Century" size="3">avi<font face="Century" size="3">i tried varoius avi formats but only divx and xvid encoded files played successfully which i didn't mind since most downloaded internet video is in these formats anyway.<font face="Century" size="3">divx/xvid with .avi file extension at various resolutions -plays perfectly but to play full screen nati'vely its better the video was encoded at 320x240 or 640x480.anything else will have varying sizes of black bars on the screen but video with 624x352 widescreen?can be set to fill the screen with no noticable change in quality.i've also encoded at bitrates up to 900kb/s and they played fine.640x480 encoded video looks more crisp on the screen than 320x240 video though.some files with gmc played as well.<font face="Century" size="3">The only problem is the audio has to be in mp3 format i.e xvid/divx with mp3 audio.Since the player doesn't support ac3 audio any video with ac3. or ogg/ogm in it's container woudn't be transferred and it would ask to convert it before transferring. <font face="Century" size="3">What i don't like about the?transcoding is the only optuion is wmv9 at 320x240 resolution which from my experience?doesn't give you the best visual ?quality playback?.why should i have to convert a 720x480?or 704x576 video to 320x240 when 480x360 or 640x480 will look far much better on the player. MPEG:I TRIED VARIOUS MPEG FILES AND HERE IS WHAT I DISCOVERED:?MPEG:This player loves mpeg files.mpeg encoded at vcd resolution i.e 320x240 ntsc or 352x288 pal with .5mb/s play perfectly.a lot of music videos downloaded through blogs or p2p or through servers like rapidshare in thjat format play well in full screen.but i think 320x240 is better for the player than 352x288.even a non-standard mpeg file with bitrates up to 2mb/s also play well on the player.they are usally a bit better in quality than the standard ones.files found on a video cd with .dat extension i.e AVSEQ.DAT play perfectly.just copy the file from the vcd straight to the player and thats it.MPEG2:Even though creative states that this format is supported,it didnt transfer the mpeg 2 video files i tried to. The only mpeg 2 file that i was able to transfer to it was encoded with mp3 audio.Now i downloaded this file which was a music video off the net and i've not come across a software that encodes mpeg2 with mp3 yet.Most short video clips in mpeg 2 are in svcd format with mp2 audio and video with .m2v extension which is quite common as well.these woudn't ghet transferred to the player insisting on converting.converting a mpeg2 file at 480x576 or 480x480 resolution to 320x240 resolution just isn't really cool when the player can handle those resolutions in other formats.too much quality gets lost in the process and you only get an half decent wmv9 video with a low resolution.Sadly the player will only play wmv9 encoded at 320x240 resolution so it's not anoption for me.i much rathetr use third party software video encoder like the tmpgenc xpress or mpeg4 directmaker with the latter being good for converting dvd video files to avi with the subtitles embedded in the video.
    The video playback quality is good and is better than the ipod playback quality.i will say only h264 encoded video on the ipod at high quality and high resolution is comparable.the inability to create video playlists and not being able to playback videos in sequence is one let down of the vision m.i have as much as 20 encoded music videos in the player and it would have been nice to just have the videos playback in any sequence you want them instead of going back to the the selection screen after each one. I rest my case here for now.creative please look into these issues and you will be doing much more justice to this brilliant product. <font face="Century" size="3">?<font face="Century" size="3">?

    HI ALL,??<font face="Century">I purchased a creative zen vision m a few days ago and i have played around with it to my heart's content.i just needed to air a few points i've discovered so far.<font face="Century" size="3">VIDEO PLAYBACK:<font face="Century" size="3">I tried transferring a variety of video formats to the player.some formats will transfer without the need to convert,some require conversion and some the creative software woudn't even convert even with directshown filters installed in the pc.listed below are the varoius formats i tried and the results<font face="Century" size="3">?<font face="Century" size="3">avi<font face="Century" size="3">i tried varoius avi formats but only divx and xvid encoded files played successfully which i didn't mind since most downloaded internet video is in these formats anyway.<font face="Century" size="3">divx/xvid with .avi file extension at various resolutions -plays perfectly but to play full screen nati'vely its better the video was encoded at 320x240 or 640x480.anything else will have varying sizes of black bars on the screen but video with 624x352 widescreen?can be set to fill the screen with no noticable change in quality.i've also encoded at bitrates up to 900kb/s and they played fine.640x480 encoded video looks more crisp on the screen than 320x240 video though.some files with gmc played as well.<font face="Century" size="3">The only problem is the audio has to be in mp3 format i.e xvid/divx with mp3 audio.Since the player doesn't support ac3 audio any video with ac3. or ogg/ogm in it's container woudn't be transferred and it would ask to convert it before transferring. <font face="Century" size="3">What i don't like about the?transcoding is the only optuion is wmv9 at 320x240 resolution which from my experience?doesn't give you the best visual ?quality playback?.why should i have to convert a 720x480?or 704x576 video to 320x240 when 480x360 or 640x480 will look far much better on the player. MPEG:I TRIED VARIOUS MPEG FILES AND HERE IS WHAT I DISCOVERED:?MPEG:This player loves mpeg files.mpeg encoded at vcd resolution i.e 320x240 ntsc or 352x288 pal with .5mb/s play perfectly.a lot of music videos downloaded through blogs or p2p or through servers like rapidshare in thjat format play well in full screen.but i think 320x240 is better for the player than 352x288.even a non-standard mpeg file with bitrates up to 2mb/s also play well on the player.they are usally a bit better in quality than the standard ones.files found on a video cd with .dat extension i.e AVSEQ.DAT play perfectly.just copy the file from the vcd straight to the player and thats it.MPEG2:Even though creative states that this format is supported,it didnt transfer the mpeg 2 video files i tried to. The only mpeg 2 file that i was able to transfer to it was encoded with mp3 audio.Now i downloaded this file which was a music video off the net and i've not come across a software that encodes mpeg2 with mp3 yet.Most short video clips in mpeg 2 are in svcd format with mp2 audio and video with .m2v extension which is quite common as well.these woudn't ghet transferred to the player insisting on converting.converting a mpeg2 file at 480x576 or 480x480 resolution to 320x240 resolution just isn't really cool when the player can handle those resolutions in other formats.too much quality gets lost in the process and you only get an half decent wmv9 video with a low resolution.Sadly the player will only play wmv9 encoded at 320x240 resolution so it's not anoption for me.i much rathetr use third party software video encoder like the tmpgenc xpress or mpeg4 directmaker with the latter being good for converting dvd video files to avi with the subtitles embedded in the video.
    The video playback quality is good and is better than the ipod playback quality.i will say only h264 encoded video on the ipod at high quality and high resolution is comparable.the inability to create video playlists and not being able to playback videos in sequence is one let down of the vision m.i have as much as 20 encoded music videos in the player and it would have been nice to just have the videos playback in any sequence you want them instead of going back to the the selection screen after each one. I rest my case here for now.creative please look into these issues and you will be doing much more justice to this brilliant product. <font face="Century" size="3">?<font face="Century" size="3">?

  • Creative Zen Vision M Vista Problem(s

    I have recently purchased a creative zen vision M and its a great player. However I am having problems with vista ultimate 64 bit edition, it seems everytime I connect my player it stalls the player (it locks on the dock screen) meaning I cant access files on the player. I have the lates creative media source , play for sure plugins and the latest firmware (it dident stall before I put the latest firmware on)
    THe player docks fine on my spare Windows XP machine, but it would be nice to have it dock with my primary machine which is sadly vista :P lol
    Any advice/comments ?
    Thanks

    here try this, work for melink

  • Is Creative discontinuing Zen Vision seri

    With all the new Creative accesories that?make i-pod?owners happy, what abt the loyal fans of?Creative Zen Vision series? Looks to me that Creative is?not going to produce and update the Zen Vision series. The slim down version of Zen Vision has not make it into the market yet, and worse, there is no marketing effort being?done on the?slim down?Zen?Vision.
    In the contrary, look at all the new i-pod wireless docking station. It's like telling us, the loyal fans of Creative, to but an i-pod instead of?Creative!?what's going on here, Creative?!?As a fan of Creative, I demand answers....

    Stee0, you have a point there... Creative should have known goin against a giant like i-pod is?an impossible task... that's why i won't wait for new zen vision to appear in the market, nor would i expect to see a newer zen vision (the slim version doesn't count)... i'm a business man myself, and i think creative is committing a marketing suicide...imagine this scenario, "hey, EVEN creative is?producing accessories for i-pod!"?so, to me now,?my?option is rather clear...i'm buying an?i-pod....as for?creative, you should discontinue all MP3 players line of products.
    There is no point in?heavily advertising?products that you don't have confidence...just stick to the sound card business....and speakers, too (oops,?Altec Lansing is dominating this segment as well, so go ahead and produce altec lansing assecories)?this is a sad day indeed....and a new beginning for me (a new i-pod user)?

  • Zen Vision M 6

    Hi there, I'm thinking of buying an "MP3" recorder/player and am looking at the Creative Zen Vision M with the 60 gig HDD, I am currently researching a few other ones like the "usual suspects" Apple iPod, IRi'ver and Cowon iAudio. It seems to me that the players with the best sonic audio quality are the Zen and iAudio however I am looking for one important feature which may or may not exist on any of these players... I'm looking for a DJ Mixing mode so that I can program tracks to fade in-out at certain intervals. I know there are plenty of PC base programs like Sandbox and Zara Radio that do this but I'm looking for a similar facillity on a portable player so I can use it'sto play music at gigs ie a sort of auto-pilot DJ. Does anyone in Creative have an answer to this or any of the contrbuters here. If Creative were to introduce this feature then it would become the most popular player in the world amoungst us DJs...or should that be XJs nowadays.

    AAleXX,
    Are you looking for something specific for the player, like an accessory? Or are you having a problem with it's
    Cat

  • Zen Vision M 30GB - How to edit more than one tag at once

    Hello,
    I?m looking for a comfortable way to edit the tags on my player. I?ve installed ZEN Vision M Series Media Explorer, but I can only add one file at once. I?ve tried a normal tageditor, but I can't see the player in the device list.
    Does anyone know a tool for editing more than one file at once ?
    Thanks
    Michel

    I do it in winamp, and then i copy songs back to player .)

  • MediaSource Recognition Problem? (Zen Vision:

    OK, I had a Zen 20GB for the last year and I loved it to bits. Worked great, but just before Christmas it fell in some water and died . I replaced it with a 60GB Zen Vision:M and didn't mind too much because I had less than GB of space left and would have had to replace it soon anyway.
    Now onto my question. With my Zen 20GB when I used Media Source (I think v.3 came with it but I can't remember) it would let me search my Zen and edit tracks in it. The search function was IMO fantastic, especially with a music collection as large as mine. Now when I connect my ZV:M it connects fine. I've transferred plenty of music without bother using Windows Media Player.
    However, when I open Media Source (both v.3 and v.5) it doesn't give me any option to explore my Zen like it did when I had my 20GB. I can still explore it using the Zen Explorer, but since this doesn't let you edit the properties for several tracks at a time I find it very frustrating.
    Also, if I chose to "Transfer Music", "Transfer Playlist" or "Sync Music" in Media Source I get the message "No Creative mp3 player is detected. Please connect your mp3 player and try again."
    Now, I know it's connected since I can explore the contents fine in Zen Explorer and I can transfer to it using WMP. Is there something I haven't installed correctly that is stopping Media Source from recognising my player? It just seems strange since it seems to be the only application not working for it.
    Thanks for the help (and sorry if this has been covered else where. I searched but couldn't find anything).

    You must also download and install the corresponding MediaSource plugin for your MP3 player in order for MediaSource 5 to detect your MP3 player.

  • NOT so happy CONCLUSION after all -- Installation of my ZEN Vision M (30 G

    Sunday 2/3/06
    Let's see, I had a problem with losing my AUDIO. Finally, I had to do a full re-install on my S.B. Audigy 2zs. I even moved it to a different PCI connector on the MB. After a full re-installation... sweet sound again.
    As to the Zen itself, I keep having problems.... I am trying to update all the applications (C MediaSourde and C Media explorer) and even there I am finding problems.
    When I download the upgrade file to my PC ([color="#ff3300">CMS5_PCAPP_LB_5_0_38.exe), and?try opening it, it HANGS... that's it... so I have not been able to upgrade it. And if I don't upgrade it, then I will have the same erratic behavior will all these applications. They work sometimes and sometimes they don't.
    If I really force the issue, opent the explorer and the MediaSource, where I have my "library" of songs... and WHEN the ZEN is recognized by everyone (This is ramdon condition, sometimes yes, many times no), I am able to drag and drop some songs from my "library"?to the ZEN.... but I?still don't have a clear path to do this consistently... ?
    Tuesday report 2/26/06:?
    [color="#ff0000"](I?don't want anybody to get the ideal all is well now... I thought it was... Yesterday, but not today)
    Today I?was able to?to Rip a couple of CDs and "transfer" them to the ZEN. Some of the songs?have noises?though... I don't know what causes that. But the applications are still buggy, they don't work consistently all the time. I just "sense" something is not right with my PC.
    [color="#ff0000"]No only that... This installation knocked off my Audio!... even though I have a Creative Sound Blaster Audigy 2zs platinum! (Audio Card)... So I have NO SOUND right now?and therefore I can not use WMP-0 to rip cd's because it tells me I have not audio and I am not in the mood to deal the WMP now. So I had to use the Creative MediaSource 5, to do the ripping and the synchronizing. It did the job ok, except for the noise...
    I tried everything to re-install my Audio. Tried the latest dri've...Nothing. Went back to my old one (before this installation) and it DID NOT work either!? Amazing how complicated this has become....
    Monday report 2/25/06: I did not do much on the Zen today. But I did notice the WPM 0, still goes crazy (crashed) when trying to find the Zen. The WMP0 crashed today once. Also, there seem to be some conflict among certain programs... It almost seems as if more than one applications is biding for the Zen when they see it. (i.e. if the WMP is open and try opening the Creative Explorer app... it will not open... but only until I close the WMP...then the apps springs up just like that. That's it. - Good night.
    I SO, IT seems like I am not out of the woods yet... I wonder if I ever will.
    <font face="Times New Roman" size="5" color="#ff3300">?
    <font face="Times New Roman" size="5" color="#ff3300">Quick Tips (I see people asking the same questions)
    If your ZEN seems "dead" then you need to RESET it. How? insert a "clip" (or other sharp tool. Clip works best) in the hole for RESET, located at the bottom of the ZEN (by the "dongle" connector)<?
    Connect your ZEN to a "USB-PORT" (not to a "hub")?A USB-PORT is located on your computer (the box). A "Hub" is a little box connected to one USB-PORTS and it "splits" this port into several USB-Connectors... ideally useful for "devices" that do not required lost of information or current (i.e. mouse, drawing table, keyboard, etc). Devices that required a continuous or heavy amounts of information (i.e. External Hard Dri'ves, Camcorders, Webcams sometimes, required an individual USB-PORT)<?Two things here:?- This link is for the original messagehttp://forums.creative.com/creativel...essage.id=7293?[size="+2"][color="#ff0000"]2- Happy Conclusion installing the ZEN Vision M (30 Gig)<i>(I am writing this for several reasons. Mainly, because it was a difficult installation and I wanted to summarize the 200 or 300 steps/actions I did that led me to solve the problem successfully. I always do this when I have a difficult installation and then I save it for the next time I need it (i.e. changing computers). I certainly don?t want to waste all that effort. One thing I learned about ?technology? is hard to learn it but it can be forgotten so easily, if you don?t take notes.)</i>
    <p align="center">---------------------------------------
    [size="+2"][color="#ff3300">What was causing the problem?
    Two things:
    First, problems with Windows and the computer itself.
    Second, the Creative applications were horrible at first, they would not open right away and when they did? sometimes 5 or 0 seconds later? they would crash just by clicking on something? and so Windows kept giving me those Error boxes and I kept sending them to Microsoft?(I must have sent at least 00 if not more!) I was also having problems with my graphics, every time an application would crash, then all kind of weird graphics would take place when dragging things around. I also had problems at one time with my Anti-virus/fire-wall Icon going dark after several re-boots, so I had to kick it to get it working?. Oh well, I just want you to get a flavor for how bad things were yesterday.
    When I first installed the software, nothing worked!... My computer was noticeably SLOWER and SLUGHISH? Actually I was worry about my computer itself because I have never seen it this bad!... I thought a virus the size of an elephant had gotten into the pc somehow, no kidding so I ran the anti-virus, anti-spy, just to make sure. Sometimes if you firewall is down, you can get viruses in an instant!... I hope you people know this by now. And if the firewall fails and viruses get in, is just at moments like these? when you are trying to get things to work and downloading stuff from the Internet and so on.
    The computer was just sloooowww? sluggish?.. and crashy (new word?)?.
    I must have rebooted my system from 40 to 50 times, and I am not exaggerating. At some point I even had trouble turning off the PC. There were like three time where it would just sit there in ?limbo? (hung/crashed), so I had to actually switch the?PC OFF on the back of the box, the only way to turn it off? And of course, when you do that, you can be sure you will have all kinds of interesting things when you try to boot up again! (like all kinds of funny displays on my screen, or Windows giving me the ?black screen and white text? asking me to choose a way to boot up, like ?boot up normally? or ?boot up using the last configuration that worked,? (I did this like?7 times all together).
    [size="+2"][color="#ff3300">So how did?everything go?from ?so bad? to ?so wonderful?? <i>I don?t really know exactly!</i>
    But I suspect three things happened:
    - Windows sent me a couple of upgrades (I get them automatically)? I have NO IDEA what they were, but whatever they were, helped!
    ?2 - As I read and read, things began to come back to my brain. Especially a post reply that gave me the hint (Reformatting the dri've in the Zen) would finally let me ?transfer? my stuff to the Zen
    ?3 - An lastly, after I have ?cleaned, reformatted the dri've, got rid off the ?firmware? (not a good thing to do), Then I could not make Windows see the ZEN no matter what I did!? I did what worked before (connecting and disconnecting the USB cable from the white adapter (dungle?) connected to the ZEN). Usually when you do this, Windows being a ?plug and play? OS, it usually ?sees? when a new ?device? is plugged in one of the USB ports, or disconnected from a port, as well. In other words it ?recognizes? the device (connectivity) and if the software and driver are already install, the device should come ali've and work! That is the reason you always install the software and drivers first, and usually re-boot the system once, so that when you connect the ?device? (ZEN), it should work!
    [size="+2"][color="#ff3300">Let me recap I what happened:
    ?- I installed the s/w and as I already said, it was horrible.
    ?2- The Windows updates, somehow were helping a little bit.
    ?3- I also downloaded the latest updates from Creative.com (downloads/upgrades). I downloaded the ?firmware? (the ?upgrade,? <i>which is the OS=Operating System for the ZEN. Just like ?Windows? is to the PC)</i> and other ?patches? for?the ?creative media source 5? and ?Zencast organizer? (3 updates). I am sure this upgrades helped some, as well.
    ?4- After trying so many times, I was finally able to open the ?Zen Media Explorer? (Icon looks like a picture of the Zen). When this opens, it shows you everything inside the Zen just like in the ?explorer? (nice). That meant I had connectivity! (good).
    ?5- Since I had ?connectivity? (access) to the ZEN, My next attempt was to ?transfer? some files down to the ZEN? but this proved impossible!... Somehow, at some?point, by accident (I?did not even notice it)? I was able to transfer ONE song to the ZEN, which gave me hope. After all, if you can do it once, you should be able to do it again. BUT, I couldn?t
    ?6- Then a nice lady?who responded to my first post, told me she had basically the same problems and the solution was to ?Clean and re-format? the ?Disk dri've?in the ZEN. She said that once she?did that, everything would sort of fall into place? and she was right!
    ?7- I unplugged the ZEN from the PC and read somewhere how ?to clean, reformat, upgrade or replace the ?firmware,? Not sure still, but it'ss something like ?resetting (with a clip) the Zen and holding the ?power? slide in the ON position? something like that, and that brings a special screen with 4 choices:
    Clean<
    Reformat dri've (erases everything!), <
    Replace firmware (careful here!), <
    Reboot. <
    Then it'ss pretty easy?to do a lot of ?damage? in a few seconds!... ([color="#ff3300">careful here if you are not used to the sensitivity of the "touch-pad")In my case I did not care since I had not put anything there yet. I erased EVERYTHING!... (not a good thing). I should have been more careful and simply use option 2 (reformat the dri've). Chances are this would have been enough to transfer songs to the ZEN. But since I get crazy when doing stuff like this, I went ahead a cleaned everything.
    ?8- Then I realized I had erased the ?firmware. As you already know this is the ?heart? of the Zen. (like Windows to the PC). Finally I went to Creative.com/downloads and downloaded it (the full version). But if you remember in #3, I had also downloaded the ?firmware? upgrade as well. The reason this is significant, is, that when I finally recovered ?connectivity? to the ZEN, I? tried both files, but the one that ZEN accepted was the upgrade! (I found this interesting? since I would have thought the full version would have been the correct choice? see?... little things you learn.
    ?9- As I already gave you a hint in #8, once I had the ?firmware? ready to install, the system kept telling me it could NOT see the ZEN. I connected and disconnected the USB cable several times? rebooted the pc? this helps sometimes, but nothing!... FINALLY, I read somewhere, I should go to the ?device manager? and check what was going on.. ? EUREKA ? indeed I found the ZEN with a ?Yellow mark? on the side, which always means trouble. Basically, I used the ?uninstall? option (based of the principle that simply ?un-installing and installing back something? sometimes this works. In other words, the ZEN was ?stucked. So when I ?removed? It from the ?Device Manager? list (I don?t recall if I rebooted here? but it never hurts!), then all of the sudden? a little icon in Windows (on the small tray=bottom right corner (with the clock and Date),? acknowledged?a new deviced had been connected to Windows. (connectivity back again! Yeahhh).
    ?0- Now that had ?connectivity? (Big step), I could try installing the ?firmware. And as I already explained, the ?upgrade? was the one that ZEN took. As soon as you clicked on the file, a box opened and asked if you wanted to install the ?firmware. I said yes and voila!... The Zen started accepting it's and when it ended, just like a PC, the ZEN rebooted itself and I was able to see the familiar interface (the same folders as before) but not contents at all? empty!
    ?- At this?point?I opened the ?Creative Media Source organizer,? went to my ?playlist? and from there, just click and drag some songs and dropped them on top of the Zen Icon (just like dropping files in a folder). And yes, the files were finally ?transferred? to the ZEN. Unplugged the USB cable from the Zen (or the Zen does not play anything). The songs were there and I was FINALLY able to listen to them from the ZEN!... Wonderful. Oh yes, using the same technique (drag and drop), I put a wmv video and was able to watch it as well... Now I know why people rave about the little screen... nice!
    ?2- In the mean time, without noticing? Just like the nice lady?from the post said, everything seemed to have fallen into place!
    ?In Summary: The applications ( the creative programs=icons)?were opening normally and quickly now, and many of the errors I got before when clicking on certain things, disappeared. I am sure I will still find some problems here and there, but basically the thing works now the way it is supposed to.
    ?Just a matter of clicking, dragging and dropping items?into the Zen?.yes, that simple!
    ?Good luck!
    [url="http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=7293">[/url]
    Message Edited by em2253 on 2-26-2006:39 AM
    Message Edited by em2253 on 2-3-20060:32 AM
    Message Edited by em2253 on 2-3-200602:26 PM
    Message Edited by em2253 on 0-02-200702:3 AM

    [url="http://web6.streamhoster.com/em2253/ZEN/ZenDeviceManager.wmv]See Movie[/url]?Hi, take a look at the movie... hopefully I answer to your question is there. [b]Let me know if you can NOT see it... [/b]and I will send you a picture. [color="#ff0000"]and if you can see the movie, give me feedback on it. Did it look ok in your computer? (it changes with all computers depending on your setting and player!). [color="#ff0000"]Was the sound ok?I almost wish I had not titled this post as "Happy Conclusion." It was happy but only a day or two... then I started having other problems... unbelievable. So, If I gave the wrong impression, sorry!

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