Goods Return Standard process

Hi experts,
here is the scenario:
A customer returns a prdouct he received from vendor on account of quality defects.
What is the standard process followed by industry for this return scenario both in customer and vendor R/3 systems?
Does customer sends any ASN or IDOC or any other communication to the Vendor along with the returned products?
If the vendor receives any communication in form of IDOC or ASN then how does he comes to know that the customer has sent a return delivery?

Hi Siva,
Delivery completion Indicator tick on. then no futher delivery expect from vendor or plant. even that is partial delivery also.
so, once set the delivery indicator you cann't reference the PO for further processing of doc.
Deletion line item. during creation or till the GR you can do the deletion of line item.
once receive any one GR done againt the PO then you can't set deletion indicator. even partial or full delivery happen you cann't set the deletion indicator,
because the subsequent documents are already proceded for PO like GR & IV.
SAM

Similar Messages

Message no. V1475 while doing free goods return process

Hi Experts,
I am facing problem while creating Free Goods Return Order.
In return process, I want to create a return order with free goods quantity,it is not coming in the line item.
For Eg:
I created 1 Sales Order. Exclusive Order Qty. 10 + 1(free goods Qty.) -> PGI -> Billing done. Now while creating Return Order (RE) in VA01, system is giving error "Item category for item 000020 cannot be determined" and system not showing free goods quantity in the line Item.
I have done below configuration:
1 - Number Range of free Goods
2 - Maintain Condition Table For Free Goods
3 - Maintain Access Sequence For Free Goods
4 - Condition Type For Free Goods
5 - Pricing Procedures for free Goods
6 - Active Free Good Determination
7 - Determination of Item Category for free good Item and for return purpose i have done
Sales Doc.Type - RE + Item Usage- Blank + Item category -REN + Higher level of Item category- RENN
Pls guide me
Thanks & Regards,
Jyoti Shukla

Hi,
I resolved this free goods return order Issues
I have done below configuration:
1- Do Item category assignment for free goods return process in tcode VA01
Sales Doc type –RE+ Item Category Grp- NORM + Item Usage- FREE + Higher level Item category –REN+ Item category –RENN
2- Do Copy Control for return free goods purpose in tcode VTAF
Header : RE(Tgt)+F2(Source)
Item : REN+RENN(Copy requirements-303+Data T-153+Data T-104+Data T-004)
Schedule : Blank
3 - Now create return order with reference of billing doc., take order type RE so now will show free goods quantity in the line item.
Thanks & Regards,
Jyoti Shukla

Goods Return to Store against Process Order

Hi,
Tell me how to do Goods Return to Store against Process Order
For E.g.
Process Order X having Material M1 with Requirement Qty 100 Kg as per BOM specification and Issue Qty using COR6 is also 100 Kg but due to less Consumption 20 Kg is required to be returned to store
So how to have effect of returned 20 KG against Process Order
Note : I have used MB1C option for Goods Receipt but it won't make any effect in Process Order
i.e. Requirement Qty -   100 KG
     Withdrawn Qty     -    100 KG
But in MMBE it shows 20 KG after receipt from MB1C
Kunal

Hi Vivek,
I tried as per your given direction but it won't worked
What I required is for E.g.
Process Order No 11111
Material No           Mat-A
Batch No              Bat-A
Storage Loc          PM01
Requirement Qty which is coming from BOM                        120 KG
Withdrawl Qty either using COR6 or MB1A (261 mov type)     120 KG
Consider that Process Order is already confirmed and due to some reason All the materials issued against Process Order has to be returned to Store for another Process Order
When I used MB1A and entered movement type 262 with storage location PM01 then click on To Order Button to enter Reference : Order and click on Tick Button
It then displayed only those materials which is not yet issued and required to be issued and automatically Movement Type changed to 261
Please guide
Kunal

Return order process in standard WM

I want to know about the return order process in standard warehouse management.
is anyone have pls send it to :
nainesh.islaniya at ril dot com
Also for HU(handling Unit Mgmt) return process?

Hi,
Va01: Create return order, it willbe having different order type
You can create the return order with reference to the sales order against which you want to create a return order or you can create it independently.
VL01N: Create delivery for the return order
VL02N: Post GR against the returns delivery.
VF01: Create the billing document for the same..
Hope this helps
Noopur

Can I know what is the process for us to do Good Return from customer?

Can I know what is the process for us to do Good Return from customer?

hi
this ques need to be posted in sd forum..
to answer this u can use order type RE to create Return order and then u can do the goods receipt..
or u can use the process mentioned in first reply.
regards
CMM

Standard Process for Credit Memo & Debit Memos in CRM

Dear all,
What is the standard process for Credit Memo and Credit Memo Creation within CRM Complaint Transaction?
We can successfully replicate Return Items and Replacement Items in ECC Return Order
But I don't know how to process Credit Memo and Debit Memo in ECC.
What are the Accounting Implications takes place once we create and release the credit memo / Debit memo in CRM Complaint Transaction?
How to see the entire document flow?
I can create Credit Memo for a Returned Line Item in CRM without any errors. But I could not see any follow-up transaction or process either in CRM or ECC.
Kindly educate me in this regard. Your suggestions are highly appreciated
Best regards
Raghu ram
Edited by: Raghu Ram on Jun 23, 2010 6:29 PM
Edited by: Raghu Ram on Jun 25, 2010 8:30 AM

Hi suchi,
The following would be very useful to you.
To reduce implementation time for print forms development, SAP has created a set of the most commonly used forms - Preconfigured Smart Forms:
SD: Invoice, Quotation, Contract, Delivery Note, Order Confirmation, Scheduling Agreement, Inquiry, Cash Sales, Picking List
MM: Purchase Order, Request for Quotation, Contract, Delivery Schedule, Good Issue (3 scenarios), Good Receipt (3 scenarios)
FI: Dunning Notice
All can easily adapt these forms to their requirements, saving time and money.
Hope this information has been useful to you.
if you would like to have a smartform of your own i.e a Z or a Y then there is an option to get a sap script copied onto a smartform.
the sap script for the same is -> F140_DOCU_EXC_01
Go to Txn SMARTFORMS and just put the required smart form name in FORM field and then go to the menu bar: Utilities-> Migrate SAPScriptForm and juts type in the Script name which is given above(i.e F140_DOCU_EXC_01 )
I hope this will be an amicable solution.
if helpful pls reward.
Thanks
Venugopal

Goods receipts and Goods returns against PO

Hello gurus
Good day to you. please find my requirement below
1. i am get ting GR against PO data from legacy system and i need to post Good receipts or Goods retruns documents (ie based on the quantity recieved, if it is +ve value for quantity then post goods receipt against PO and if it is -ve value for quantity then post goods returns against PO) in SAP by using PI as middleware.
2. IDOC provided is MBGMCR03 and message type is MGBMCR.
So now my question is based on the received quantity i have to change the movement type as 101 and 102 respectively in idoc mapping of PI but i want to know how can i do that. i am little confused about the usage of the idoc type provided in mapping like how can create IDOC with goods receipt or goods return based on the received quantity.
I request you to please let me know the process to follow. can i use only one idoc provided for mapping and can i do this task in only one interface, please clarify. if i can use the idoc provided and if i can do this task in one interface (ie legacy - PI - SAP), please let me know the steps which i need to follow to complete my scernario successfully.
Thanks and Regards
Raj

Hi,
>>>i am little confused about the usage of the idoc type provided in mapping like how can create IDOC with goods receipt or goods return based on the received quantity.
you cna use function substring (from standard graphical message mapping)
and use it to check the first char of the quantity
if it's - then map 102 to the MOVE_TYPE field of the idoc
if not then map 101...
I never worked with 102 with MBGMCR but 101 against a PO works for 100%
Regards,
Michal Krawczyk

Return Sales process, Posting billing document before return delivery

Hello SAP Experts,
Please guide me to map the Return Sales process scenario.
I need this to map a scenario for Return Sales from one country to other country.
Scenario is as follow:
u2022     I had created return delivery directly without any previous sales order. (VA01)
u2022     I want to return money in advance to customer before return deliver. (I donu2019t know whether it is debit memo or credit memo) (VF01)
u2022     Return delivery.(VL01N)
Please help me to map this scenario.
If possible please send the document to create Billing document before delivery against sales order and also configuration document for the same?
Thanks in advance.
Waiting for reply.
Best regards,
Mahesh

Hello Lakshmipathi,
Thanks for reply.
Scenario is as Below
Customer in Belgium wants to return some material which he has purchased from Vendor in South Korea in month Jan 2010.
Customer in Belgium has created Return Purchase order and Goods return document with movement type 161.
Vendor in South Korea has Created Return Sales order with Z document type.
As per standard process Customer in Belgium need to create Credit Memo after Goods Return by 161 movement, but canu2019t do that because some legal implications and so canu2019t send the Credit memo to customer in South Korea.
So Customer in Belgium is expecting Credit Memo first from Vedor.
So Vendor in South Korea, need to Create Credit Memo first before creating Return delivery.
Hopes this clears exact scenario.
Please advice how to create Credit memo first after Return sales order. If configuration is necessary for this, please advice to do it.
In brief, Vendor in South Korea, has Created Return Sales order and he want to create Credit memo before creating Return Delivery without Credit Memo from customer.
Best regards,
Mahesh

Return delivery process with excise in MM module

Dear Friends,
this is chandu working as a consultant-mm , please any one can give the clear information regarding return delivery process for excise material , i'm following one process that is after invoice verification
1) reverse excise invoice with MR8M
2) return delivery with MIGO
3) prepare outgoing excise invoice with J1IS for print out J1IV
4) preparing credit memo in MIRO with reference to original po
the second process
1) create return po with selecting return po check box in po
2) GR with reference to the return po
3)then J1IS and J1IV same process
4) credit memo for return po in MIRO
this 2 ways i'm doing the process in the registers part1 that is qty updating (i.e qty is reducing) but in the case of part2 that is the value it is not updating (i.e value has to reduce in the register right i'm working first time on CIN plz guide me the correct procedure if i'm doing wrong , in this my problem is only value not updating part2 register plz give me solution with clear explanation .
regards
chandu

Hi,
Follow the below mentioned procedure;
1. ME21N - Create a Returns PO (Activate "Returns" indicator for PO line item)
2. MIGO - Goods Receipt > Purchase Order (Returns PO) (Here system will hit Mvmt type "161" and you can also select Un-restricted/blocked stock from where you want to return the stock)
3. J1IS u2013 Excise Invoice Other Movements
Here click on u201Ccreateu201D button to create an outgoing excise invoice and reverse the CENVAT Amount.
Here put all details as below and Press u201CEnteru201D.
Ref.doc.type - MATD, Doc Number - Material document No of 161 mvmt, Doc Year, Series Group, Excise Group and Vendor
Here check BED, ECS and SECess values to be reversed and click on u201CSaveu201D button to post the excise invoice.
4. J1IV - Post and Print Outgoing Excise Invoice.
5. MIRO - Credit memo w.r.t. Returns PO.
Regards,
Mahesh Wagh

Landed costs can not get Goods receipt PO when Goods return made

Hi, everybody
I need to calculate landed costs and it seems that I can not use when I built a Goods return.
My procedure as follow ( ps: the same vendor number)
1. created a PO then Goods receipt PO (docNum says 1111) which included 20 quanties for item no AAAA.
2. created a Goods return which Copy from Goods receipt PO no: 1111, which included 5 quanties for item no AAAA.
3. next, I try to caculate my Landed costs. I open a new Landed costs and click the button "Goods Receipt PO", but I can not find any Goods receipt PO no: 1111.
What can I do to caculate my exactly landed costs & Goods receipt PO no: 1111 that included 15 quanties?
Thanks for your help

When you only Returned partial goods from your Receipt. The Receipt should still be open and you should be able to process the Landed cost. I am not sure why the GR is not showing in the landed costs window.
Please check if the GR is closed by an AP Invoice / by itself.
Otherwise, you will need to process AP Goods Return for the remaining 15 and process a New Goods Receipt for 15.
Regards
Suda

Goods return without reference to a Material Document or delivery note

Hi
Is there a way to do Goods return without a material document. Please suggest.
The situation is that a material will go to the field (material is being maintained against a serial number profile) and let suppose that it is returned after a few years of use. Then in such a situation I need to take it back into the stock through a return delivery. But it may not be possible to track the material documnet against which GI was done few years back. SO i need to have a provision that either goods be returned with a reference of a material Document OR I should be able to track the material document in the system (through a report) using the serial number. Request you to please suggest on these two cases.
Also we are not having procurement process in our organization. we do GR and GI only in regard to inventory movement.
Thanks,

Check
Customer returns without billing reference

CIN: Return STO process

Hi All,
I have the scenario regarding to Return STO process.
Step1: Creating the return STO process.
Step2: Negative goods receipt through MIGO. The movement type is 161.
Step3: Creating delivery through VL10B. When iam doing the Post goods receipt (Negative post goods issue) through VL02N iam getting below error.
Error: Purchase Order XXXX does not contain items for a stock transfer
CIN related issue: How to handle the CIN ACTIVITIES. What transactions we have to use for updating or adjusting the Cenvat accounts. And what documents we have to use as references.
Please help me to solve these issues.
Thank you
Regards
Lakshmikanth

Hi All,
Any ideas please?
Regards
Lakshmikanth

Goods Receipt Against A Goods Return - Not Working

Hi,
i have been trying to work through the Purchase goods return process for a client and am having issues with the flow.
This is the process :-
Create Purchase Order for 1 item, Qty = 21
Goods Reciept linked to Purchase Order - Qty = 21 this is 100% (Purchase Order Closes)
Goods Return linked to Goods Receipt - Qty = 1
Goods Receipt replacement item from supplier - attempted to link to Goods Return - none available - find goods return closed !!!
How can i link the new goods receipt with the original Purchase Order/Goods Receipt/Goods Return if the goods return is closed.
I'm using 2007A SP01 PL05
Thanks
Barry

Dear Mr Mason,
The scenario you described:
Return closed automatically after being added
is system behaviour.
It is not possible to link the new GRPO to the goods return.
The only suggestion I can give you is writing the GRPO and goods return numbers in the remark of the new GRPO.
Regards,
Marcella Rivi
SAP Business One Forums Team

Goods Return without any Document

Hi all,
I tried Goods Return (Sales) without any reference document (Invoice). The goods have received in warehouse in proper storage location and ATP(Available To Promise) is also increased. The only problem is Credit note cannot be generated. I tried to create credit note manually, but no result.
Tcode used : VA01
Order Type : ZG2
Returns with ref. to : w/o Original
Please tell me how to get credit note in this process.
Thanks,
Karan

Hi Karan,
Please provide the error log upon processing credit memo in reference to your return delivery.
iessa

Goods Return for Capital Goods

Dear Experts,
I need correct SAP Process for the below scenario :
GRPO for Capital goods has been raised.
Incoming excise Invoice for the GRPO has been booked. While booking Incoming excise invoice, 50% of the Excise duties will be posted to Capital Goods On hold account defined in the GL Account determination.
Now due to some reasons i am raising Goods return for the GRPO raised earlier for the Capital Goods.
Then i am booking the Outgoing excise Invoice. But in the Outgoing excise invoice the 50% Of the excise duties posted to the on hold account is not reversed.
In outgoing excise Invoice,Only sales accounts defined in tax code will be credited and CENVAT Clearing account will be debited.
How to reverse the 50% Excise duties got posted in the On hold Account ?
Kindly mail some Valuable suggestions
Regards
New Age Bizsoft Solutions

Hi,
There is no defined process for returning capital goods.
While making the Incoming excise invoice Purchase tax accounts defined in tax code and On Hold account defined in GL Account determination will be debited for the 50% value.
While returning the same,in Outgoing excise invoice, sales tax accounts defined in tax code will be credited for the whole value.
After doing this, An adjustment journal entry need to be passed by crediting the On hold account and debiting the sales tax accounts defined in tax codes for only the 50% excise value.
By doing so our input and output for excise booking will balance.
Hope you got my view in it.
Regards
Ravindran Srinivasan.

Goods Return Standard process

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