Great Service?

Just wanted to say , Keith , one of the managers , great help and really a great representative  of AT&T.   Because of reps like Keith , my experience with AT&T becomes amazing, really why would you go anywhere else. To customers ; if you have a problem convey yourself or your anger in a nice way and I know if there are employees like Keith (wish I knew his last name ) all your problems will be solved.  Once Again Thanks AT&T

Hey there
Thank you so much for taking the time to let us know of the great service Keith was able to provide! Our aim is to be Smart, Friendly and Fast, and with awesome representatives like Keith on our side, we’re living it! Again, thank you for your kind words!
Thanks,
Charise

Similar Messages

  • Great Service, Microsoft

    I am a paying customer.
    Paying - that means I pay MY money for a service. MY money which pays for things like non-existant client support.
    The service I pay for is phone accesss. So how come I am forced to download updates, all of which since Skype 3 have concentrated on making the phone experience worse?
    I have followed all the steps suggested, and yet I am STILL nagged every time I start Skype to so called "upgrade".
    Just let me have what I pay for - a reliable, audible PHONE service.

    Borekss wrote:
    I’ve bought the Skype Gift Card 14 days ago. They charged me $30. No service delivered! No reply to my emails! Great service Microsoft!
    Hello and welcome to the Skype Community.
    We've contacted Chat&Vision and asked them to contact you.
    [Its not Microsoft. C&V is a third party vendor].
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Great Service from ThinkPlus EasyServ

    This blog post says it all.  Great service - one day turn around.
    http://dodson.tk/2008/09/17/you-get-what-you-pay-for-quality-service/
    ThinkPad T60 2623-DCU Windows XP (SP3)

    I've sent many Thinkpads to the depot for service and never once had a problem. Not to say bad thing don't happen but my experience has been good.
    Most people don't bother to post about how good hteir service is. They only post when it is bad.
    It is nice to see some good posts once in a while.
    T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
    T400 2765-T7U Windows 7
    Registered Linux User #160145
    FYI: I am not employed by Lenovo

  • ..Great Service..CREATIV

    I will like to commend on the great service By CREATIVE, i happen to visit upon yesterday...i bought my Creavtve ZEN MIRCO on 2005 Jan 2st...
    I hav to say tat its a good player throughout the year...unfortunate, my collegue borrow it before CNY2006, due to my busy schedule
    i did not noe its faulty by after my collegue return it..
    until after e 3days of CNY public holiday, wic is in early FEB..But only until yesterday that i could affort sumtime to go to Creative Care to gets it repair.as mention earlier, my player had expired for a few weeks liao...the checking of the set is a very fast and gd ... that is less den half and hour
    (i reach abt 4.45pm-8th Jan)to my surprise, they actuali replace me a new player with a 90days warranty, reason being my player hav only expired for afew weeks near / during the CNY period!
    tats great customer service to me!THANKS ALOT to CREATIVE, C.Care team (esp to Ruby;for her attenti've listening)Katherine C

    flame wrote:Smth?Lol, he was pretty miffed though. But Ipod to me doesn't impress me. It just...doesnt!Its the way he did it as well though...he took his headphones out in like a fashion of like <"look at these" and then got out the player in a kind of smart fashion right infront of my eyes and started to tinker with it.<He noticed me roll my eyes which obviously means he was waiting for my reaction, haha.Under my breath, I couldn't help but say "Crap-pod"...
    Message Edited by flame on <SPAN class=date_text>02-0-2006 <SPAN class=time_text>06:6 PM
    I think you're right to give that response! I support you! i really hate peeps who's trying to do something just to get a response out of another person. It's annoying. Crap-pod indeed!

  • Did you get great service?

    I am suprrised because I did get great service.
    At the Genius bar I was very impressed and relieved to have my problem solved. Most customer service means the employee has no decision making capabilty and you are trapped by the process. Here they quickly checked to make sure my iPhone was broken and then gave me a new one as it was under warranty. How simple and reasonable a solution and yet most other firms would not do this - you get the run around. My compliments for keeping your word for a brand that stands behind great quality!

    I've had 4 iPhone replacements and the longest appointment lasted 15 minutes because I got a new guy who had to ask questions to another genius. All the questions were related to their system rather than to me, so I just sat there and setup the new iPhone.
    Just make an appointment to make it go quickly.

  • We used to have great service, now it sucks! Constantly dropping calls, dead areas that have never been dead. Getting fed up and getting no help from Verizon.

    This is really getting old, no help from Verizon. Service was great 2 years ago now it sucks, Constantly dropping calls, dead areas where there used to be fine. What is verison doing to help this???

    I have an iphone 5s, my husband has a casio, my sister in law has a Samsung, my friends have various phones we are all experiencing the same thing – dropped calls, no service and it is outside as well as inside the house or the car. At our residence and along the drive to work or to the store. I don’t text much or use my data much so I am mostly concerned with the telephone service.
    Every day may not be good, but there's something good in every day. Author Unknown
    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • GREAT SERVICE BY VERIZON

    I know a lot of people post messages about negative experiences they may have had with Verizon but I just wanted to say how satisfied I was with the quick service we received from verizon after a big storm knocked out our cable, internet and phone.  The technician that came to fix our service called before he arrived, was friendly, helpful and made sure everything worked the way it should before he left our home.  The service we used before Verizon had technicians who looked like they were doing you a big favor by showing up and were anxious to get in and out as quickly as possible.  The telephone customer service representative for Verizon was also very helpful trying to troubleshoot our problem before it was determined that a technician needed to be dispatched.  Keep up the great work! I hope I won't need to call with any problems for a very long time!

    ntg26 wrote:
    I know a lot of people post messages about negative experiences they may have had with Verizon but I just wanted to say how satisfied I was with the quick service we received from verizon after a big storm knocked out our cable, internet and phone.  The technician that came to fix our service called before he arrived, was friendly, helpful and made sure everything worked the way it should before he left our home.  The service we used before Verizon had technicians who looked like they were doing you a big favor by showing up and were anxious to get in and out as quickly as possible.  The telephone customer service representative for Verizon was also very helpful trying to troubleshoot our problem before it was determined that a technician needed to be dispatched.  Keep up the great work! I hope I won't need to call with any problems for a very long time!
    That's usually the nature of the 'net where complaints and negativity are prevelant.   Most ppl don't post the positive but I'll add to your reply and do the same
    I've been a Verizon customer for years and have had the same results.  The problems have been few and when I've called Verizon I've received prompt curteous service, 
    The last service call I experienced was a "freebie".  The tech isolated a problem inside my house that was traced to a device that was keeping my landline off-hook/in use.  After he isolated the issue he said "it's on the house".
    I'm a 'net customer without FIOS TV at present and the 'net service has been virtually flawless at my house for years.  I have the 35/35 FIOS 'net package.
    I've had friends visit who are in a section of my area (Dallas/FT Worth) that aren't serviced by FIOS and have to live with inferior 'net delivery.  When they see my PC's 'net response, their eyes tell the story
    Thanks for posting.  It's a refreshing change to see a positive post on a 'net forum

  • Great Service received.... eventually

    I initially contacted Sky yesterday stating that my Sky+HD box was not connected to my Broadband. I was initially put through to a gentleman who's grasp of the english language wasnt the best. Eventually he said that the probelm was with my television, and was transferred to the relevant department.... before being cut off after 9 minutes of waiting in a queue. I recontacted Sky to again go through the process of what the original complaint was, and then be told I needed to speak to someone in the Broadband department, and was so transferred again... Guess what... after hanging on for 15 minutes I was cut off.Fustrated with the service I rang cancellations, and believe it or not I was transferred direct, and without delay tot the broadband department (Aaron) who resolved my issue using the photo download app. I then spoke to Darren regarding the cancellation and was offered a deal to work with my budget. And it only took 2.5hours of phonecalls to resolve!!! Imagine my frustration today, when I find that I was still having the same problem; no broadband connection to the sky box, and no access to Box Sets as promised less than 24hrs earlier... FURIOUS BEYOND BELIEF!!! And so again I was on the phone to Sky, got through straight away to a lady called Linda SMITH. She read through the notes on my account, and suggested some options, one of which was a re-build.  She kindly took me through this process step-by-step, and addedd small talk, to pass away the dull moments of waiting. And to be dis-belief the issue was resolved, and am happy to say to a great conclusion.  A huge thanks to Linda for resolving the issue in less than 15 minutes, where it took +2.5hours the previous day to give me a headache from hell Regards

    I've sent many Thinkpads to the depot for service and never once had a problem. Not to say bad thing don't happen but my experience has been good.
    Most people don't bother to post about how good hteir service is. They only post when it is bad.
    It is nice to see some good posts once in a while.
    T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
    T400 2765-T7U Windows 7
    Registered Linux User #160145
    FYI: I am not employed by Lenovo

  • GREAT SERVICE FROM MONICA AT PAYPAL

      I rarely need to open disputes or charge-backs at PayPal, but have recently found it necessary to do so. I was treated so professionally by Monica that I just had to join this community to let everyone know what a sheer pleasure it was to have this lovely lady deal with my problem. She was totally in the know-resolved my problem-assisted me and provided me with the information I needed-was extremely pleasant, professional and funny to boot! If ever I have another issue I will ask specifically for Monica and I suggest you all do the same! PayPal is very lucky to have her as an representative of their company and should consider a raise for her! At the very least-Employee of the Year!  A Very Happy and Satisfied PayPal Card Holder of 12 years, Rebecca   

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great service from Apple Photo Services Customer Support

    This isn't a question, but I believe in giving credit where credit is due:
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    With plenty of time, I transmitted my order about two weeks ago and specified standard delivery. When the books shipped, the notification email I got said they'd be delivered Monday. On Monday I received the standard small shipping box containing ONE book. The other eight copies were missing, even though FedEx tracking said the delivery was complete.
    I emailed APSCS and got back an email from a support person named Duana. She (at least I assume it's a she) said that sometimes a multiple-book order would ship in two cartons, even though FedEx only assigns one tracking number. She said that if I hadn't received the rest of the books by the end of Tuesday, I should email her back. She said she would be on her "weekend" Wednesday and Thursday, but would watch for my response on Friday when she was back at work.
    By the end of Tuesday, the missing books still hadn't arrived, so that evening I sent another email. I got a reply back from Duana saying my timing was good -- she was 15 minutes away from leaving for her weekend! She said she would re-place the order and try to have it expedited as much as possible.
    Today (Thursday) I received a carton containing the replacement order of eight books, via FedEx Express Priority delivery. I had mentioned to Duana that the books were all for different people, so she also sent me another carton containing nine individual boxes, so that each person could have his/her book in its own box!
    I know that in my own work, when people come to me with a request 15 minutes before I'm supposed to leave for the weekend, I'm sometimes tempted to let it slide. I'm glad Duana is a better service person than I am!
    Her willingness to assume ownership of my problem and go the extra distance to resolve it promptly means that I'll be able to get everyone their books when I promised, and I really, really appreciate that.
    The priority shipping was more expensive than what I had paid for, too, so I'm impressed that Apple gives its support people the latitude to spend a bit more money in order to satisfy a customer.

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great Service From Tech Support Adam #974024

    This is a long one but to the point and thanks for taking the time to read! 
    Yesterday I spoke with 3 separarate Customer Service Agents at 3 separate times. No one knew the problem with my set-top box. Each rep kept sending my ticket issue to tech support, video groups, did power resets. Which is fine but none of these steps nor departments were able to solve my Fios problem.
    Later on that evening I was contacted by tech Adam, which he as well asked me the same questions the 3 other agents had asked me earlier in the day. At that moment, I said to myself "Here we go again". As I sat and watched DVD's in the absence of my cable service I heard clicks and my set top box flickering messages and finally the time stamp displayed and all was good in the world. Cable was FINALLY back on!!
    Seconds later I got a call back from the intelligent,troubleshooter Adam. He listened to my story and actually analyzed what I said and came up with an answer. Why couldn't the other 3 agents that spoke with tech support/video group earlier in the day figure this out.
    We are all human but I felt that I needed to express the quickness and great satisfaction that I have experienced. Overall, the situation was rectified within 24 hours but the service received from Adam was most pleasurable. Not only because he was the tech that fixed the problem. But because he actually had a brain and let me know what his thought process was in coming to a solution.
    For all you other verizon customers that have the problem with having your Fios suspended. Please let the tech know that he/she needs to also send a message not only to the set top box in your living room but to the other box (forgot the name) that is outside the house. MAybe its called the video box?
    Again, thank you for taking the time to read this!

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great service from Apple !

    In view of all these negative posts I feel I need to post a little praise.
    I ordered my IP4 for launch day along with a bumper and desk top stands.
    Everything arrived on time in perfect order and all works great. NO problems what so ever, well if I REALLY want to be picky then the clock isn't accurate and it 'fetches' email very occasionally, when it shouldn't, but I expect I can live with that
    The display great, the cameras are great, the battery life is 3 times that of my 3gs, it looks great, face time is great. The whole thing is just amazing!!
    Then today I get an email telling be I have been refunded for my bumper and its shipping !! All automatically, I didn't need to do a thing.
    How good is that!

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great Service from the Store and Apple

    Let me start off by saying I have had my differences with Apple over the years I have been a customer. I have written about 4 letters addressed to Steve himself voicing my displeasure. I don't need to go into those details here, other than to say almost all were properly addressed by Apple.
    I bought one of the early iPhones, the 600.00 "version". So I've had it almost a year. A few months ago the silent switch stopped working. I didn't worry over it too much and simply avoided using the switch. I don't have an Apple store near me, so a simple trip there is not an option. But the other day I had the chance to go to one in Tucson, Az. I waited the 30 minutes to see a "genius" and explained my problem.
    After a few seconds he was able to see the problem I had. He said they could fix it. I thought great, I'll be without a phone for a few weeks but it'll be fixed. He then asked me if I had recently synced the phone. I had. He then explained that I was going to get a replacement phone. And in a few minutes I was walking out of the store with a shiny "new" iPhone.
    I was ecstatic. My "old" used phone that had wear marks on the edges in which the finish had worn off due to being in a non-iphone case for a long time was now replaced with a phone with no wear marks, etc.
    So I am very happy with Apple. With so many people posting on these forums with problems, I thought it was worth letting people know that there are a lot of happy customers out there as well.
    A note worth mentioning; the phone is either a unused phone with a new battery or a refurbished phone according the the guy at the store.
    Also, it does appear to have a louder speaker compared to what I was used to on my first phone.
    Thanks Apple.

    It is typical that the disgruntled customers will be the most vocal.
    Unlike the original poster, I am new to Apple having purchased a Nano a year ago and an Iphone some months ago. No issues with the Nano but I did have a problem with an update on my Iphone. With past phone problems I knew that a trip to my service provider's store meant the phone was going to be sent off for repair. I expected the same with Apple. Not being familiar with the genius bar concept, I walked to the rear of the store where one guy didn't seem busy, handed him the phone and explained the problem. He hooked it up to his computer and in five minutes, probably less, he handed me my phone, up and running, and thanked me for being an Apple customer.
    There is no doubt in my mind where I will be buying my next computer.

  • Great Machine - Great Service

    I've been in the market for a new Apple laptop since the day the MacBook Pro was announced. I have been on these forums for the past 6 months, everyday considering a purchase. Needless to say I have done my research (not just on these forums, but other sites as well).
    When the MacBook came out, I new that it was going to be a solidly built machine and it is a great price! So I bought one the day after it was released.
    It came from China to Saskatchewan in less than a week. Everything if fine with the computer. I think I might here periodically what people consider the whine, but to me, it sounds just like ordinary computer noise, and is by no means annoying.
    I installed 1 gig of OWC RAM, which was a fairly pleasant experience. It took alot of work to push it into the slot but everythign before and after that was a breeze. I have to admit though it was a little bit scary.
    It does get warm, but not uncomfortably so, and I am fine with putting on my lap.
    I guess I just want to say that Apple has treated me good (not only with the MacBook, but with a recent iPod replacement as well), and I feel very safe buying their products.
    Apple has dropped the ball on one of my orders, my mighty mouse is nowhere to be found. I can't even track it right now, but I'm sure I'll get it resolved. Apple support has been very helpful.
    I don't work for Apple (although it might sound like it) but I just want people who are the position I was in: waiting, worrying, for six months, to know that they can feel safe buying this computer.
    And compare the price, you aren't going to get a better package of hardware, software and accesories for a better price anywhere.
    Thanks for listening, and don't fret this purchase.

    Great Machine
    He is 100 % right!

  • Great service from CReati

    I know this should probably go in a different thread but anyways: Had my zen xtra 40Gb for about a year and a half then headphone jack went a few weeks ago. I emailed customer service after reading about the problem on this forum. They said that even though it was a long time past its warranty they would replace it for free!! So now I have a brand new player (with a tight fitting headphone jack) and it only took about a week from emailing them to having a new player.
    Thanks a lot Creative, my faith is restored.
    How has everyone elses experience with them been?

    Oran wrote:I know this should probably go in a different thread but anyways
    I'm sure it's fine as a new post, but you might also want to consider adding it to the Creative Experience thread.

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