Greyed out images; exports to Mail are blank; generating images issue

Selected images are greyed out in the main viewer; sending a reduced file size via Mail gives a blank mail, but with a selectable rectangle and correct file name with a size only around 25kb. Sending originals at 100% works OK. The generation of reduced size images seems to be causing the problem as I can view an image at 100% in the main viewing area. Exports seem to still work OK - again 100%.
I have deleted the prefs file. I have deleted the application, although reinstallation seems simply to un-delete, returning the app to 'as was'. I'm hopeful that reinstalling will cure this, but how does one remove the application completely?

I got another great answer from yahoo.
They told me to clear cookies, cache, etc...
They said to reboot.
They said to try opera.
It seems no one reads my emails there to support nor do they do proper troubeshooting.
I am in the IT field and I appreciate good support when I get it but unfortunately it's so rare.
The first thing they should be doing is trying to either replicate the issue or verify whether yahoo did any updates on their end. 
Instead I'm being sent ridulous help links because they can't even read.
I've sent all information necessary from screenshots to os to devices.
Personally I believe yahoo made an update that's screwing everything up.
Not only have I done those things they suggested but I told them twice already.
The only thing I havent tried was opera. I tried 4 different browsers and none worked.
I tried opera just to shut them up and it didn't work either. It seems opera handles mobile mail differently than all the other browsers as they show no pictures at all. They aren't missing, they just arent there with how opera handles the mail. They instead give you a link to view the store advertisements.
I think I need to call them and see how far up the chain I can get with someone who can actually read and even troubleshoot.

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