Hacker violating my privacy even though I have security and have changed passwords several times. Who ever it is, they want me to know because they have the nerve to take control over this computer even when I am logged in. The cursor just starts moving.

Question

Someone is stealing my private information and logging onto my computer at the same time that I am logged into it. The cursor moves by itself and they log me out of whatever page I am working on. I have security and have reported it to my internet provider.
I have spent so much money trying to keep them out of my system to no avail. I also attend school on line and this is a huge problem for me. This thief changes my internet picture right in front of me. 
I have tried to report this to the police, but they are no help at all and this is not right. They need to at least try and see who it is. 
What do you suggest, I really want to know who is doing this.
Thanks,
[email protected]

Answer 1

Hi!
This could be done in many ways so it's quite hard to pin point what's going on and how it's done.
The first thing I would do is to reset the the router you have, creating a new password for loging on in case they have gained access this way, then create a new password for the wireless network if you are using it.
Then reinstall your computer, if they/you have installed some software and gotten a Trojan, the only way to get rid of it to 100% is to reinstall. There is no meaning in trying to find it and uninstalling it since it's gotten this far allready.
Depending on what router you have, you might be able to get the logs and see from where they are connecting and trying to pinpoint their location.
There are probably other ways to find out more, but if this happened to me, the first thing I would do is to get rid of the problem, ignoring who they are.
Best regars
Andreas Molin
Andreas Molin | Site: www.guidestomicrosoft.com | Twitter: andreas_molin