Not getting what I'm paying for

I am so throughly disgusted with fios TV that I cant wait to switch back to comcast. Just a couple months to go! I wish I had never changed. For almost 2 years i never got what i paid for, i was lied to, and have experienced nothing but incompetance. Hard to believe....but true.

In order to help others see what you're talking about. Could you please elaborate a little bit? What exactly were the problems, and what weren't you getting?
I would think it would be the other way around when dealing with Comcast. I live not far from you and I can tell you that I get A LOT more from Fios (for a LOT LESS) than what I'd be getting from Comcast.
...and, "No, Verizon" that's not allowing you to raise my rates.

Similar Messages

All I ask is that I get what I'm PAYING for, please........

First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie

LauriesWorld wrote:
First of all, let me start by saying I'll be very surprised if this actually gets posted. Took about 10 mins just to get to this point. Funny how of all sites, Verizon's load the slowest. You'd think they'd take extra measures to make this a better experience than getting asked over & over to log in after you already did, then it takes minutes (instead of seconds) just to load a page that needs another page that needs another page...
Here is my deal with Verizon. I've been a many-years customer of both home phone & DSL. Up until the last couple months I've had some issues, nothing that couldn't be resolved, but for the last couple months my internet is so slow it's like being back on dialup, ugh.. About 10 days ago I finally got fed up enough to give them a call.
Something I need to say first, about out-sourcing. I'm not a fan of it but I understand to an extent why it's being done. All I ask for though is that when I do talk to someone I can at least understand what they are saying to me. That's really important to me, I'm sure it's important to you as well. When I say "you people" I mean Verizon people, I'm not referring to anyone's race, color, etc., etc.,...
OK...so I call them up & 1st guy is "DJ" he said that was what to call him since after 3 tries I still couldn't pronounce his name correctly. I could understand him for the most part & I really do believe he tried his best to help me with my problem. I was on the phone with DJ for I dunno, an hour, maybe hour & 1/2.
Looking back on it, I don't think he was the best informed person, I don't think any of them were. We talked & I let him access not only my 2 yr old desktop but my precious not even 5 month old laptop. We tried this, this, that, that.....it was just a big run around IMO. DJ dumped my temp internet files, cookies, blah blah blah.......same on laptop. Finally, after all the time on the phone he did exactly what I knew would happen. He opened up my gateway page & said "see where it says you're getting this speed, etc? That's what you're getting." I don't care what that page says, I'm not getting what I'm paying for!
Due to the crappy service I've been getting I do speed tests daily & do them several times per day. I use speedtest.net & also internetfrog.com as well as a couple others if I need them. What amazes me is that after running me around on the phone for well over an hour, they wind up opening my gate page & then blame me, my 2 computers, my ability to see there's a real problem here. I was asked to subscribe to a "professional tech service" of some sorts at $14.99 a month & was then told that's all that could be done for me. I was then transferred to the so-called supervisor who was nothing short of RUDE, I was happy to finally end my call. The next day a woman called, I could barely understand a word she was saying so I told her I wasn't up to talking & hung up.
Call me **bleep** but I decided to "upgrade" my service. It said for 6 months I'd get a $10 rate reduction (which is cheaper than my current pkg) and I figured I'd at the very least, get better than what I was getting for only a few bucks more. WRONG!! They kicked in my new "better" pkg last night. I do get better speed test results but only at "non-peak" times & even then, they are sketchy.
I haven't done a ton of reading as of yet but so far my impression is they're over loading the hubs in my area, too bad for me. My speed tests are no better now than what they were before I "upgraded" my service. A good example is this...it took 25 mins to download a 20 mb file...tried on both computers & it was the same for each of them. If I had just one computer then sure, maybe I'd blame it on that. I have a 2 yr old desktop with XP that has never given me any problems, I do my scans & keep things running smooth. My laptop has W7 & isn't even 5 months old. You can't tell me that both are simply "screwed up" and need professional help when I know **bleep** well it's not on my part but is on Verizon's!
I am stuck with Verizon due to where I live, what options are actually available at this time. All I am asking for is that I am given what I'm paying for, what they say they're willing to provide. I do not appreciate all the running around, the bad accents with less than understand spoken words of what they consider to be "english"....I can't understand wtf they're saying to me! So frustrating, it really is. *sigh*
Sorry for the rambling but if you've read this far I think you're in the same boat I am. They used to be a company I truly did admire, now I'm just wondering how to dump them. I'm very sad about this, I can't count on Verizon any longer to be reliable & more important...that they care other than me paying my bill. ~Laurie
I could have written this EXACT same message - down tot he "upgrading my service" for less money than I was currently paying, I figured, it couldn't hurt, right?
wrong
The CS guy told me that my wirespeed modem was still "the best they had" (which is a joke as I don't even think they offer this anymore.
At least now, I am paying for 1.5mbps and I'm not getting it. They WILL refund this money every month until I get something. I'm simply not going to pay it anymore.

HAD ENOUGH - NOT GETTING WHAT I WAS CONTRACTED FOR...

I have unlimited broadband and calls.
I have previously had free text messaging and therefore not been charged.
Indeed it shows on previous bills as being free. I send about 40 texts a month.
I noticed that I was being charged in October bill lfor text mesaaging and called BT - I have called BT numerously previously in the last 4 weeks and was told that it was an error and I would be refunded. This took about 3 hours on the phone and about as long online chatting. I thought that was it.
I went online today to check my bill and found that I was still being charged and no refund.
I have spent 2 hours+ on the phone, being told that :
I needed to talk with repairs and was passed to them only to be told that it wasnt their deparment and was passed back to billing. Billing passed me onto someone else and so it went on only to be passed back to billing.
Billing then tell me that even though I should get free texts I will have to pay 10p for each text!!!
I told them that when I took out my contract it included 200 free texts. I was then told that my contract had changed and it no longer included free texts.
I have anytime calls and unlimited broadband and at the time I took it out it included 200 free texts a month.
I have got no were in 4 weeks each time I try I get passed from one person to another each telling me different things.
Can someone please tell me how to sort this out? I have had enough.
Do I get 200 free text message as per my contract or dont I?
If my contract has been changed why wasnt I told?
Who do I talk with that can help me sort thsi out?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

TS1702 Did not get the points I payed for

Hey I need help I purchase gold coins for the game
Door slammers drag racing it was 20 gold coins for 4.99
the money was taken but I never got the coins so any help
would be great thanks

What device is the AirPort Express using?
The Express can extend a wireless network created by another Apple AirPort Base Station, by receiving its wireless signal and re-transmitting it, thereby making your wireless coverage area greater than would be possible with only one AirPort Base Station.
Strictly speaking this is not "amplifying" this signal, nor is it possible to do so. The wireless transmitters are already using the maximum power permitted by regulatory agencies.

Slow speed issue not getting what i was promised

Hi
After having no luck no the phone and feeling like i was fobbed off i was wondering if anyone can help here.
I had BT infinity 2 installed 2 weeks ago and have never received over 40MEG when i was promised between 59.9 and 79.9.
I rung up on Saturday and i was told a engineer would look at the line and call me back. After recieving no call back i rung today and was told that 40 was the expected speed of the line.... even tho when i purchased BT infinity 2 i was told and have in writing on my receipt that i would get speeds of 59-79.
I now look on the BT site and notice that if i put in my postcode on the website it now says i should get between 35-45.
When the engineers installed it they did seem like they where here for a while and maybe relalised they couldn't give the speeds that they originally promised me.
Im really not happy as i was still promised the higher speeds of 59-79, its more the upload that i wanted as i was promised 19-20 and am getting 7 currently.I have been told to ring back in 48 hours again if speed doesn't increase which i know it wont as it hasn't in the past 2 weeks.
Feeling a bit like i shouldn't have joined BT as i am not getting what i am paying for. Can any of the mods help with this issue?

HI
Thanks for thr reply. Find attached:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
50.7
35.2
12.4
7.8
Available
FTTC Range B (Impacted)
43.6
23.9
12.4
6.1
Available
WBC ADSL 2+
Up to 8
6.5 to 14
Available
WBC ADSL 2+ Annex M
Up to 8
Up to 1
6.5 to 14
Available
ADSL Max
Up to 6
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
I currently get a test error when i try the further diagnostics on the second link, ill try again shortly and post back results.

What I'm paying for?

Is there a function of OS 10.4.11 that will give me the speed of my DSL connection? I want to be sure of getting what I'm paying for. I've tried the Activity Monitor and can see the real time graph...but don't know how to find the speed of what I contracted for. Thanks.

You sound like you have throughput issues with your DSL connection. I had to do a couple of things in order to get the DSL throughput that I was paying for.
My phone line to the house was actually four wires for two lines, green/red and yellow/black. The yellow/black pair was unused. I installed one of the DSL splitters right there inside the demarcation box and connected the green/red pair back to the "filtered" output (because at a phone jack inside the house, those were the wired that were hooked to the plug. I connected the yellow/black pair to the "unfiltered" output of the DSL filter and at the one and only wall jack where the DSL modem was plugged in, I replaced the outlet jack with a dual outlet jack, running the green/red pair to one of the jacks (into which I plugged the phone) and the yellow/black pair to the other jack (into which I plugged the DSL modem). Note: I connected those yellow/black wires to where the green/red would have normally connected. That gave me, essentially, two parallel lines, one for DSL and one for phone, with just a single DSL filter at the demarcation box. Multiple filters will detrimentally load your line and prevent you from getting the throughput that you are supposed to be getting.
As a side note, I actually had three branches (green/red and yellow/black) running off to different parts of the house from the demarcation box. I found the two unloaded yellow/black branches to be detrimental to throughput when I increased my DSL from 256/256 to 896/1536. So I disconnected the unloaded branches, too, in addition to using just a single DSL filter at the demarcation box.
speedtest.net will give you a rough idea of your throughput, but it is, of course, going to be dependent on the network load between you and the speedtest server. If you choose one as close as possible to your location and perhaps do the test at 2AM Sunday morning, I would think that that would give you some pretty accurate numbers.

TS2988 I had to reset my phone and I only have one of my ringtones I had 4.. Why'd it delete 3 and not the last one and now I can't get em back without paying for them again!!! What the **** is up with that??

I had to reset my phone and I only have one of my ringtones I had 4.. Why'd it delete 3 and not the last one and now I can't get em back without paying for them again!!! What the **** is up with that??

Yup, your question and Diane's answer helped me also. Tho' I had had problems before getting into the iTunes store I always managed to find a way. Today they had me blocked cold with the "Update to 10" advert no matter what I did. Other questioners are being told, incorrectly as it turns out, that they have to update their OS to accomodate iTunes 10 and upgrade to iTunes 10. I did the download which did not take up much more room on my crowded old hard drive and now I'm back in business.

HT3302 what if i pay for the iPod to get fixed, because it doesn't have warranty anymore?

my iPod touch 4 has accidently gotten wet, to where the screen is turning blank. The warranty has ran out, like about 2 years ago, and Apple won't fix it for free, i know that for a fact. What if I pay for the iPod to get it fixed? Will Apple still fix it? If so, How much?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

What does it take to get the service I pay for?

In the past 2 1/2 months or so, my DSL service has been about as reliable as a politician's promise, in other words, not at all. When I first called, I must have gotten lucky, because I actually talked to someone who spoke understandable English, and who, after I told him that I was not a computer novice, gave up on the "reboot your computer and reboot the modem" garbage (I had done all the basic troubleshooting tests prior to calling) He also tried to tell me that the problem was in my home wiring, but when informed that the problem existed with a direct connection to the network interface, dropped that attempt.. He determined that the problem was my modem, and after I refused to place an order for one through Verizon, finally decided to send me a new one at no cost. I also was promised a credit on my bill for the time I had no service. After several days, a package arrived, and it contained a modem / wireless router combo. I installed it, did the set ups, and had some strange results on the network status page including it telling me that the broadband was connected and the internet was continually attempting to connect. I was able to access the internet, but knowing that this is was not right, called tech support again. This time I reached the proverblal "Peggy" who I could not understand. After asking him to repeat himself many times, and then asking if there was someone who actually spoke understandable Engilsh (and his refusal to connect me to anyone else) I finally gave up. I had to leave town on business for a few days, and while I was away, my wife called to tell me I had a package delivered. It turns out that this was a second modem/ router with a note (demand) that I return the first one within a short period of time, or be charged some outlandish fee. I installed the second replacement, including changing the wiring and power supply, and set the wireless up again. It seemed to work better, than the first one. I am still having quite a few problems. The internet will drop out with no rhyme or reason, sometimes it will show the broadband connected and the internet not, sometimes (and this is really bad) is shows that the internet is connected but the broadband is disconnected. Seeing as the broadband is needed for an internet connection, this really makes no sense. When the internet cuts out, I often have to unplug the connection from the modem, plug it into the phone (phone line is not normally hooked up) make a call of some kind, even to my own number) and then plug the cable back into the modem. I usually will get internet back then, sometimes for thirty seconds, sometimes for several hours. On my last call for support, I was told by a so called supervisor that if they were to send someone out to check things, they would be converting me to FIOS (something I do not want to do for many reasons, including the attiude and trespassing of a FIOS installer trying to run cables across my yard where there is no easement, rather than running them in the easement which was further. The bill credits I was promised? They are like Verizon reliablity, they are missing. Is there any reason I should not change to another carrier after being with Verizon for over 20 years?

I just spent 2 hours on a chat with them... Turns out... He says I have High Speed Internet, I say I have High Speed Internet Enhanced He tells me I should be happy with my speed test, I tell him I should be receiving what I am paying for and it is beneath the 3.1 Mbps to 7.0 Mbps I am paying for. He says the repair service cannot see my account stuff only billing. I insist I am paying for High Speed Enhanced. 2 hours in I am told that Repair is arguing with Billing over what service I have. I tell him Billing will win. He finally calls me direct, and am told to close the chat. I am told I am correct all along and will receive credit to my account for them not giving me the proper speed for years of service I paid for and did not receive. -------- I could not understand half of what he was saying to me. He says he will not e-mail me any information. I have no clue his name because try as I might I could not understand him. He says it will resolve in a few days and they will contact me. This is service? I should now take the word of a company that has underserved me for years, from a guy on the other side of the world who cannot be understood and who is unitelligible over the phone, that won't send me any of the information via e-mail and had me intentionally close the chat session that they will properly resolve this issue.

I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

I pre-ordered an album and i did not get it! i payed 14 some dollars for it and never received it i checked to see if i bought it and it said i did. i looked to see if i could re download the album but i dont know how please help!

If you are in a country where music can be redownloaded then it should show in the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes. If it doesn't show there then does the Store > Check For Available Downloads menu option on your computer's iTunes find it ?

How do I get my money refunded? I am not getting what I want from this, cannot email anyone for help, cannot get someone on the phone I can understand, and keep getting disconnected. I just want my money back.

How do I get my money refunded? I am not getting what I want from this, cannot email anyone for help, cannot get someone on the phone I can understand, and keep getting disconnected. I just want my money back.

"this" being what? You posted in the Workspaces.acrobat.com forum, which is a free service.
If you subscribed to any of the paid services see Cancel your membership or subscription | Acrobat.com online services

I already own iWork, and do not want to have to pay for it again, How do I get the installer using my existing licence

I already own iWork, and do not want to have to pay for it again, How do I get the installer using my existing licence. It will not migrate from one computer to another, perhaps because of the recent system upgrade.

How did you pay for it?
Through the Mac App Store or as alicence for a DL?
Peter

Why Am I Paying Twice for What I Already Pay For?

I'm not sure this is the right place to post this, but unfortunately there don't appear to be any other options available to provide feedback on an issue.
There are two examples I'd like to cite as to why I believe I'm paying twice for what I already pay for. First - one that is best described via an incident that happened over Labor Day weekend. Late Saturday night, I finally had an opportunity to watch something I have been intending to watch as an HBO subscriber for a while now: "The Normal Heart". It was located in an On Demand folder called "Emmy Nominees". About 2/3 of the way through, the screen froze. I managed to get back to the Emmy Nominees folder, but at this point the only thing that appeared was the word "Empty". I tried again the next morning, and not only was the Emmy Nominees folder gone, but the movie appeared nowhere in the subscriber's area in On Demand. A search revealed that I could buy it in either SD or HD form, but could not rent it (not that I would).
Now - midnight had been crossed, bringing us into September 1st. Perhaps the action was scheduled for that time. However, why would Verizon decide to interrupt a real time stream that the customer is entitled to? And then make them fully purchase it to see the rest of it?
But there is more to this. Why would a paying HBO customer now be required to purchase something? Here's another example: I have been a big fan of Boardwalk Empire. Previous seasons are now available for rental or purchase - but with the exception of the latest season being in On Demand (which I assume is there to grow one's appetite for the final season commencing shortly), even an HBO customer has to pay to see prior season reruns.
Perhaps I have more of a bone to pick with HBO than with Verizon, but it is ridiculous to charge a customer for what they have already paid for.

I agree 100% as to what you are saying here and I assume if we call Verizon customer support, we get a scripted response. That not all seasons are available On Demand, even if you are a HBO subscriber.
I had a friend check, that has Comcast. Boardwalk Empire, all seasons are available, On Demand. So why as Verizon customers we have to pay extra if we want to watch, Boardwalk Empire, On Demand? If we already subscribe to HBO? It's like Verizon is double dipping their customers?
I have found that you can watch all of the Boardwalk Empire seasons on HBO Go, but I don't know about anyone else? I surf the web in a different room in my house. I like to relax in my recliner and watch Boardwalk Empire on my big screen.
I've been very happy with Verizon FIOs since I became a customer, but I'm also disappointed in the On Demand offerings they have and to have to pay extra for it, while it's available free to other cable subscribers.

Should I settle for less than what I am paying for...

A couple of months ago I upgraded to BT Infinity 1 Unlimited. The package was for speed of between 25 mb to 35mb.
As I was only getting on average 15 to 16 mb on one occasion 12.8mb. I rang and BT who sent an engineer out. On checking the HD box the engineer made improvements at the box. and now sometimes I get between19mb to 21mb. The engineer said that as the box is 436 metres away from my house I would never be able to get even the lowest speed of 25 mbps.
I have just run the BTW TEST which reads as follows
Download speed 20.90
MAX 22.9
For your connection the acceptable range of speeds is 16.3mhps--22.9mhps.
Upload speed during test 3.75mbps
Upstream rate IP profile for your line is 10mbps.
Do you think I should settle for less than what I am paying for.
Solved!
Go to Solution.

Thanks for your reply,
I have been with bt for over 40 years and have great service from them. I know a lot of other users have bigger problems.
It was just that the advert on line said 25 to 35 mhps and I was hopeing that I would not have to keep watching the little circle going round and round before opening a page.
I buy and sell racecards on ebay and most times bid on things in the last few seconds and slow turning of the pages does not help. ,

HT1688 My Iphone reads "Could not activate iphone" My computer doesn't give the option to restore it. I am not sure what carrier it is for, either.

I recently bought an Iphone off a woman at work. She had just bought it for her daughter to listen to music on and play games. She said it was showing the "connect to itunes" symbol. When i got it, i hooked it to my computer and Itunes just tells me the phone cant be activated. Itunes doesn't give me an option to restore the phone. I'm not sure what the carrier is for the phone, but there isn't a slot for a sim card. How can i restore this phone?

If the iPhone does not include a SIM card slot, this means the iPhone is a Verizon phone.
Not sure how the daughter of this woman you work with was able to use the iPhone just to play music and games without activating the iPhone with Verizon - if the iPhone was purchased new. None of a new iPhone functions work without activating the iPhone with cellular service. And if purchased new, that was one expensive iPod Touch for her daughter to use if the iPhone was purchased without a contract or the contract was cancelled paying Verizon's early contract termination fee.
I would return the iPhone to her and get your money back.

Not getting what I'm paying for

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