Slow speed issue not getting what i was promised

Hi
After having no luck no the phone and feeling like i was fobbed off i was wondering if anyone can help here.
I had BT infinity 2 installed 2 weeks ago and have never received over 40MEG when i was promised between 59.9 and 79.9.
I rung up on Saturday and i was told a engineer would look at the line and call me back. After recieving no call back i rung today and was told that 40 was the expected speed of the line.... even tho when i purchased BT infinity 2 i was told and have in writing on my receipt that i would get speeds of 59-79.
I now look on the BT site and notice that if i put in my postcode on the website it now says i should get between 35-45.
When the engineers installed it they did seem like they where here for a while and maybe relalised they couldn't give the speeds that they originally promised me.
Im really not happy as i was still promised the higher speeds of 59-79, its more the upload that i wanted as i was promised 19-20 and am getting 7 currently.I have been told to ring back in 48 hours again if speed doesn't increase which i know it wont as it hasn't in the past 2 weeks.
Feeling a bit like i shouldn't have joined BT as i am not getting what i am paying for. Can any of the mods help with this issue?

HI
Thanks for thr reply. Find attached:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
FTTC Range A (Clean)
50.7
35.2
12.4
7.8
Available
FTTC Range B (Impacted)
43.6
23.9
12.4
6.1
Available
WBC ADSL 2+
Up to 8
6.5 to 14
Available
WBC ADSL 2+ Annex M
Up to 8
Up to 1
6.5 to 14
Available
ADSL Max
Up to 6
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
I currently get a test error when i try the further diagnostics on the second link, ill try again shortly and post back results.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        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  • Option 1- Slow speed - order not completed ??

    Hi
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    0 Kbps 4000 Kbps
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    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
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    0 Kbps 1024 Kbps
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     Additional Information:
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    We were unable to identify any performance problem with your service at this time.
    The letter I received from BT stated that I should receive 7Mbps , but looking at these figures it is not even close. Could someone offer any advice.
     Thanks
    Solved!
    Go to Solution.

    Thanks IMJOLLY
    Thanks for response
    are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?. In directly to NTE5. No other phone extensions.
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
    I have tried this .  No noise.
     I had no problems at all until I upgraded to option1. I had a voyager router which gave up the ghost. Then found out out I was on some obscure package and wasn`t supported so upgraded to option 1. Thats when the problems started, one day of faster service then aprroximately one third the original speed.
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    Line state:
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    Loss of Power (Local/Remote):
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  • EA4500 - can only access youtube, google at a very slow speed, can not access anyother website

    Got a new EA4500 for X'mas
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    tonup80 wrote:
    I've made sure that both the EA4500 setting were the same as the WRT54G, did not solve the problem. 
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  • Am i being throttled? Why am i not getting what i ...

    Hi.
    I am on BT infinity.  I have the fibre modem and homehub 3.  I currently get 10mb download.  I live quite some distance from the exchange os underatand why im not getting these super fast speeds... However when i do a speedtest it flies up to 10.8mb and then stays there as if its it a wall!   When i check what BT can offer me on the "check my speed" broadband page its says i should get 15.4 download and 3.6 up, but what im actually getting is 10.82 down and 1.65up.  Is my connection being throttled as it just seems to stick at 10.8.
    Why am i not getting the 15.4 advertised and what im paying for?
    FYI
    I feel im prerty good with PCs and home networks, i've checked my speed using a wired connecttion and its the same before anyone asks me to check. 

    I think BT will cut you of Infinity at the rate your getting maty. Anything below 15000kbps is a problem. You need to get it checked out. Your predicted speeds by BT checker cannot always be accurate it just depends what the engineer gets on the install, he must of got somewhere at the time around 15000kbps else he would of cancelled the installation.
    Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
    BT Speed test- http://www.speedtest.btwholesale.com/
    Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
    Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

  • Re: Not the service I was promised.Very unhappy an...

    Hello everyone,
    I too have the same problem as described here.
    I live in the S43 area of Clowne and ported over from Eclipse ant the same time as bruno116
    In fact I live just around the corner.
    I moved over to BT on the recommendation of bruno116 after we both had had conversations with the BT rep about promised Internet speeds.
    It was a no brainier
    Unfortunately I am experiencing the same issues.
    bruno116 called last night to say that someone from BT had contacted him telling him that his line will be changed to 21CN on Tuesday
    Hopefully they can do the same for me as I was promised 10-12mbps service but only get 6mbps
    Not sure why BT would offer one service the give you a lower one??
    Hope someone can help me too

    I have tried this and re connected the hub
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  • Still on slow speed, 11 days after line fault was ...

    I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
    I received a text from BT telling me that they had detected a fault and that it would be fixed by 3rd July.
    However, it is now the 14th of July, and I am stuck on a download speed of 14 Mbps, and an upload speed of less than 1 Mbps.
    Prior to reporting the fault, I had 50 Mbps download speed (my upload speed was still slow, and the BT Openreach engineer who installed Infinity advised me to report a fault as he felt it likely that there was a problem either in the cabinet, or between exchange and cabinet).
    The current situation is unacceptable to me, please advise - I will happily post up any information from tests once I know what info is needed to sort this out!  Many thanks.

    Hi Epona222,
    I am sorry to hear that this isn't sorted yet. I will take this on from here. 
    Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 
    Cheers,
    OlgaC
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Speed issue when getting bounds of single monitor in multi-screen display

    I've written the following code which should get the bounds of the first monitor in a n-view (multi-screen) set up so I can size JFrame objects relative to the dimensions of this first monitor. However, this bit of code seems to slow done my constructor by a significant amount of time (ie my program now takes 5 seconds to load as opposed to loading almost instaneously). Is there anything I can do to get this information more quickly? And why does this code take so long to execute?
    GraphicsEnvironment ge = GraphicsEnvironment.getLocalGraphicsEnvironment();
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    Rectangle virtualBounds = new Rectangle(gc[0].getBounds());      Thanks in advance,
    -jake

    I was curious (having never delt with this stuff before about your problem so I put your code into a simple frame and ran it. Sure enough it took on average 2.7s to determine the bounds information and less than a tenth of a secondto setup the GUI. So I added code to print out the timmings of each call in your code and found that almost all of it was in "gd.getConfigurations()". This method says it returns all of the GraphicsConfiguration objects for the device. That could be a lot of objects (on my system it returns 8).
    When I switched to calling getDefaultConfiguration I get the same answer and it comes back in 0 milliseconds making the GUI setup the slowest part:-)
    I am not sure if getDefaultConfiguration is what you want. It is unclear to me that the first element in the configurations array represents the current mode of the device and it is unclear if the detault is the current mode either. I guess you can experiment and see if the default is the configuration you want or not.
    good luck,
    IL
    I attached my code so you can see what I did:/*
    * Created on Jul 12, 2003
    * Created by Leslie Software (<a href="mailto:[email protected]">[email protected]</a>)
    * Copyright 2003 Leslie Software
    package forum.multiplemonitors;
    import javax.swing.*;
    import java.awt.*;
    * @author ileslie Leslie Software (<a href="mailto:[email protected]">[email protected]</a>)
    public class MultipleMonitorsFrame extends JFrame {
         public static void main(String[] args) {
              MultipleMonitorsFrame frame = new MultipleMonitorsFrame ();
              frame.setVisible (true);
         public MultipleMonitorsFrame ()  {
              super ("Monitor Query Timing");
              setDefaultCloseOperation (JFrame.EXIT_ON_CLOSE);
              long timeBeforeMonitorQuery = System.currentTimeMillis ();
              //  Get the information on the first monitor
              GraphicsEnvironment ge = GraphicsEnvironment.getLocalGraphicsEnvironment();
              GraphicsDevice[] gs =  ge.getScreenDevices();
    //          System.out.println ("After getScreenDevices\t " + System.currentTimeMillis ());
              GraphicsDevice gd = gs[0];
              //  Origonally retrieving all configurations and looking at the first
    //          GraphicsConfiguration[] gc = gd.getConfigurations();
    //          System.out.println ("After getConfigurations\t " + System.currentTimeMillis ());
    //          Rectangle virtualBounds = new Rectangle(gc[0].getBounds());
              //  Now just asking for the default          
              GraphicsConfiguration defaultgc = gd.getDefaultConfiguration();
              Rectangle virtualBounds = new Rectangle (defaultgc.getBounds());
              long timeAfterMonitorQuery = System.currentTimeMillis ();
              long monitorQueryTime = timeAfterMonitorQuery - timeBeforeMonitorQuery;
              long timeBeforeGUISetup = System.currentTimeMillis ();
              //  Setup the GUI
              //  Report on timing (including dummy string for gui setup
              JLabel monitorTimeLabel = new JLabel ("Finding out about the monitor took " + monitorQueryTime + " milliseconds");
              JLabel guiSetupTimeLabel = new JLabel ("X");
              //  Report on monitor dimentions          
              JPanel monitorInfoPanel = new JPanel ();
              JLabel monitorInfoTitle = new JLabel ("First monitor size is:");
              JTextField monitorWidth = new JTextField ("" + virtualBounds.width);
              monitorWidth.setEditable(false);
              JLabel monitorInfoBy = new JLabel ("by");
              JTextField monitorHeight = new JTextField ("" + virtualBounds.height);
              monitorHeight.setEditable(false);
              monitorInfoPanel.add (monitorInfoTitle);
              monitorInfoPanel.add (monitorInfoTitle);
              monitorInfoPanel.add (monitorWidth);
              monitorInfoPanel.add (monitorInfoBy);
              monitorInfoPanel.add (monitorHeight);
              getContentPane ().add (monitorTimeLabel, BorderLayout.NORTH);
              getContentPane ().add (monitorInfoPanel, BorderLayout.CENTER);
              getContentPane ().add (guiSetupTimeLabel, BorderLayout.SOUTH);
              pack ();
              long timeAfterGUISetup = System.currentTimeMillis ();
              long guiSetupTime = timeAfterGUISetup - timeBeforeGUISetup;
              //  This is technicly wrong since we should not be accessing a realized GUI component
              //  outside of the event thread but it works and this is just a test app     
              guiSetupTimeLabel.setText ("Setting up the GUI took about " + guiSetupTime + " milliseconds");
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