Handwritten letter to Adobe elicits no response. Questions too hard for them? Apparently so. I know what the problem is! no one knows what to do with a real hand written letter.

There are two ways to back up to an external HD. "Copy to ext hd" and " backup to ext hd". When a person buys a new computer, and loads his pse elements 10 program into it, which backup is used to restore his catalog. I am one of the rare people who actually uses the organizer so I want that restored as well.
This is one of the questions I wrote adobe about but the only one I am waiting for so I can go ahead with a restore. I cannot use pse until . In my opinion adobe has failed miserably in the area of the BU and restore function. Big UI issue here.
Thanks
Brian

Premiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

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My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I'm a Mac user, at the start of Adobe Lightroom I receive an error of changing modules. How can I solve the problem?

I'm a Mac user, at the start of Adobe Lightroom I receive an error of changing modules. How can I solve the problem?

Error changing modules | Lightroom
Mylenium

HT1420 how do i removel the silly security questions, i purchased music in the past and now it asking for them and i can't remember the answers. I dont like this feature if it remembers and verifys your password

how do i removel the silly security questions, i purchased music in the past and now it asking for them and i can't remember the answers. I dont like this feature if it remembers and verifys your password

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90135)

I have bought ipads for my kids, so far i can only let them use my apple id and this means that any apps they download sync to my apple id, the problem is that one game they want to play wont allow them to have seperate profiles?? can anyone help?

i have an ipad mini, i have bought them for my kids too.
how can i get them seperate profiles so they can use or play their own apps and not sync with my account.
i have tried to create seperate apple ids but this wont let me due to their ages.
i have turned on and off home sgaring but this made no change.
any ideas??

Apple has a reptutaion of maintaining a high level of privacy and security. This means that accounts are not meant to be shared, though they can be, and defintitely not merged.
That does not come without a price however.
I completely understand that the kids would want their own profiles when playing games, but app developers are required to follow apple's protocols in order to distribute their apps via apples app store and be used on their products.
I'm going to go out on limb here and say the apple has chosen to put the job of parenting in the hands of parents.
What I do know is that as the kids get older and everybody gets their own devices and accounts, it will be a lot easier and lot less confusing when everyone has their own apple id. (especially when they start having their own contacts, calendar events and everyone in the home is syncing to icloud)
Frequently asked questions about Apple ID
Learn the answers to frequently asked questions about Apple ID.

I desperately to uninstall adobe reader from my Mac book air. I sent adobe reader to trash and afterwards look for internet plugs in in library but the folder is empty. Can anybody help me?

I desperately need to uninstall adobe reader from my Mac book air. I sent adobe reader to trash and afterwards look for internet plugs in library but this folder is empty in my library. Can anybody help me?

I looked for plugs in in my library but the folder internet plugs in is empty

Are Skype support response times too long for you?

Just answer yes or no....
....and then tell me how long you waited.
i.e. Yes 7 hours
I'm really interested in finding out how much I can rely on this forum for a quick response to problems as I use Skype to communicate with my customers, suppliers and colleagues worldwide.
The response time to critical questions like "because of a 'technical problem at Skype" I can't allocate credit to my coworkers so as they can call up their contacts phones" - (a.k.a I want to give Skype some money) is unreasonably long. I'm trying to guage how long I can expect to wait.
Sonic

Hello sonic,
I see you are asking about response time on the forum for questions to be answered.
Well, it just depends on who is online at the time you post your question. We have many professional users like TheUberOverlord and Primemover that are here all the time and answer qualified questions all day. The Skype Enterprise Team are here 24/7 but are sometimes answering Chats from customers in the Live Chat Sessions of Skype Manager.
If you want an immediate response, you need to log into your Skype Manager and click on the Chat Button in the top right of that screen and you will be connected to us immediately. We are here 24/7 for your support. It is a Business Class Service and we talk to customers from all over the world day and night. We are here to get customers PBX's and SIP compatable devices connected to Skype Connect and can answer most any question on products and devices.
Thank You for using Skype and the Skype Community Forums.
Regards,
Victor S.
Skype Enterprise Support

EASY Question - But Hard for the Actioscript inept

Ok,
So this is my first attempt at making a web page...
I am trying to simply make my little button display my movie
labeled "Content", I don't think I am doing somthing right...
Doh....
I have diffrent movies (p1 & p2) for button rollover
effects... and I have a seperate clip named content with labels for
"start1" and "start2" that I want to display when I click the
buttons
Anywho if you would like to take a look see I would be very
thankful:
http://www.itamidesign.com/test.fla
Thanks for your help...
-Todd

Something went wrong when I tried your link.
Is your movie inside your flash program or is it an external
movie?
If you have named your button something like myBtn, then you
can put in some actionscript to load an external movie such as:
myBtn.onRelease = function():Void
movieHolder.loadMovie("content");
where movieHolder is the name of an empty movie clip that you
place on the stage to hold external movies.
Alternately, you can add the code to the button itself. In
this case you don't need to give the button an instance name:
on (release)
movieHolder.loadMovie("content");
If your movie is already part of your Flash program, instead
of an external file, then you will need to go into the linkage
properties of the movie and check: "Export for ActionScript". You
do this by right clicking on the movie in the library. You must
give the movie a name when you do this. You can still call it
"Content". Next you use one of the formats listed above except
change loadMovie to attachMovie. (Actually they might both still
work, but I have been in the habit of using loadMovie for external
content and attachMovie for internal content. Don't ask me why, I
just try things and when they work, I tend to repeat that method of
doing things.)
For attachMovie, you will need to give your clip a level
number. You can hard code in a number if you want any movie you
attach to replace the prior movie or you can use:
movieHolder.getNextHighestDepth() if you want your movie to be
placed on top of anything else that you already have in the movie
holder without replacing it.
You can type loadMovie or attachMovie in the search bar of
the built in help menu to see more examples. If you have further
questions such as how to make the movie holder, be sure to ask a
follow up question.

I am sick and tired of Firefox crashing from Adobe Flash player. All support statements say to reinstall and that doesnt solve the problem!

I am sick and tired of your Firefox not supporting Adobe Flash player. Windows explorer no problem it works fine. All of your support statements tell me to reinstall and I've tried that more than once and nothing improves! It is slowing up my computer, and I have a windows folder with 4.8Mb of auto generated crash messages!

If you have problems with current Shockwave Flash plugin versions then check this:
* see if there are updates for your graphics drive drivers
'''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration'''
* disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
'''https://forums.adobe.com/message/4468493#TemporaryWorkaround'''
* disable hardware acceleration in the Flash plugin
'''https://forums.adobe.com/thread/891337'''
See also:
* '''http://kb.mozillazine.org/Flash#Troubleshooting'''

I have Adobe Photoshop Elements 12 & Premiere Elements 12 for windows. I want to transfer the programs to my new HP 15 Touch Screen computer. Then I wan to remove the program from my old HP computer. How can I do this?

I transferred the files to my new computer but not sure how I get the Photoshop & Premier Elements to work. What do I do once I have all the files transferred?

Just install them on the new computer. You can sign out of Premiere Elements/Photo Elements on your old computer -- but signing in on your new computer activates the programs.
You can be activated on two computers on a single license for these programs.

TS3297 Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?!(for 1st time purchase)

Does anyone know how to reset your security questions?? I loaded an itunes gift card on new ipod but when trying to make a purchase, itunes is asking us the incorrect security questions?! (for 1st time purchase) I know the questions are not what I chose because I wrote the questions & answers down when setting up the ipod. Any ideas??!!!

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

Adobe reader 11 wont load signed feature for a specific user on VDI

Hey all,
New to the forums so please if i mess something up let me know.
We Run xendesktop 5 for our vdi systems and we have one user, only one user, that when they load the adobe reader there sign document feature does not load what so ever, i have tried multiple test accounts that have same permission and it loads just fine, other users running same desktop the feature loads just fine. i am really baffuled as to why the feature will not load for this specific user. just a troubleshooting note, i had the user log into a physical machine with the same adobe reader version and the sign feature loaded for them just fine, its only in the vdi system where it will not load. Any suggestions would be greatly appreciated.
Thank you!!!

Kyle
could you attach any screenshots ? one when it works fine and the other when it doesn't - so that the issue can be understood better.

HT1689 How do I get the answers to my sicerity questions if I forgot them

How do I get the answers to my sicerity questions if I forgot them

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

What is the problem with Adobe Creative Cloud Premiere Pro CC 2014, why it freezes often?

I Purchased the Adobe Creative Productive Premium Suite CS5 in early 2010 and I was very satisfied with it all this time, I can say that I never had a problem while using any of the Production Premium applications. Few weeks ago, I asked Mr. Philip Bloom about a technical issue regarding the best method to use a 50 FPS clip with a 23.976 FPS project, and I got his kind help but he recommended me too that I should upgrade to the latest Adobe Cloud CC 2014 which has many new features added to the different programs. I took his kind advice and downloaded a trial version of all the Adobe Cloud CC programs which I use for my filmmaking business.
Today is the 20th day of my trial period and I have 10 days left to take the decision of continuing with CC 2014 or not. The past 20 trial days were not very pleasant. I want you to share with me the following details which I'll list them as bullet points and I would appreciate diagnosing the problem if you can and suggest a solution for it to re-try the Adobe Cloud CC 2014 for the 10 remaining days with no further problems.
I used to have the Gigabyte graphics card GTX 470 for about 4 years and it malfunctioned last year and I replaced it with a humble Geoforce GT 610 card, but it worked fine with the Adobe Suite CS5 programs.
My system configuration is Intel Core I7 950@ 3.07GHz , installed memory 12 GB. , Windows 7 Ultimate, 64 bit Service pack 1, 3 hard drives 1TB. each (one of them is dedicated for Adobe asset files and the editing work)
For the first 2 or 3 days I used mainly the Premiere Pro CC 2014 establishing short projects for a max. of 5 minutes each and it was working normal. But, later, as soon as I started to build a project which reached about 24 minutes of length and I began to edit those before I add more clips to the timeline, unfortunately, the PrPro CC 2014 started to freeze on any of the frames every time I try to edit normally as I used to do with the CS5, so, I had to wait for 2 or 3 minutes every time it freezes, then it works for seconds then freezes again!! and during the 20 days mentioned above it crashed once.
The movie files of my project are the Nikon's .Mov files and the editing work which I performed included effects such as Color correction (levels) color correction (fast) color correction (Auto) sharpen effect, and stabilizing effect.
I installed the Magic Bullets Suite trial version, and the Neat Video trial version, aiming to purchase either the DeNoiser or the Neat Video (but I tried their effects without saving them to the project).
I used to export parts/ or whole project before finalizing the editing process to be able to monitor on a TV screen (mp4 file format) some of the changes I made in PrPro before being freezed.
Based on my previous 5 years experience using the CS5 Suite I have a strong trust in Adobe, I never thought the problem was in the PrPro application, but rationally I thought it was the graphic card (GT610), and accordingly I purchased yesterday a new Zotac Geoforce GTX 770 (listed by Adobe as an approved card) and I installed it and checked that it is running fine and I checked the processor temperature which was within the normal level.
Only today, I began to think that it might be something wrong with the Adobe Cloud CC 2014 ( a bug or something) and as a result of searching on the internet I could see lot of users since 2014 who were having freezes and crashes with the CC and the CC 2014 versions. That was a shock for me, could it be that until Feb. 2015 the same severe problem still occurs???
Sorry for any inconvenience, looking forward to seeing a solution for that serious problem.

Hello Ashraf,
Sorry you didn't get any help on this post. In the future, please contact Adobe Support for 1-1 assistance on issues like this: Contact Customer Care
Thanks,
Kevin

I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where

I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where I do not have a Wi-Fi connections. I need to be able access files without going to acrobat.com. Help!!!@

Post the PDF files to a web site. The browse to them in Safari on the iPad. When you Open the files specify the Open to occur in Adobe Reader. Then you can have/Save them in your Documents folder on the iPad. An iPad has limited access to files otherwise.

Handwritten letter to Adobe elicits no response. Questions too hard for them? Apparently so. I know what the problem is! no one knows what to do with a real hand written letter.

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