Has anyone else recently dealt inept Adobe Tech Support?
This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.
Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison
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Has anyone else encountered problems with Adobe CMM clobbering Photoshop add-in filters?
I recently tried to install Adobe CMM, as a pop-up window suggested after I installed Photoshop CS5 on a new computer, running Win7x64 Ultimate. Before trying to install CMM, my Akvis Sketch Plug-In for Photoshop worked fine. Afterwards, Akvis Sketch runs under the filters menu, but will not accept mouse clicks from my Wacom tablet. Prior to Adobe CMM, all was fine. Somehow, the frustrating attempt to use Adobe CMM broke links to Akvis Sketch.
By the way, Adobe CMM setup tried to run and vanished without a trace - no indication of success or failure. CMM doesn't show on my control panel as installed software, so I can't de-install it.
I did un-install Akvis Sketch and re-install it. No luck as a filter, nor as a stand-alone program.
Additional point of interest - a second identical software/hardware workstation continues to run Akvis Sketch just fine because we didn't try installing Adobe CMM on that machine. It certainly looks like CMM is the culprit here.
Since Akvis Sketch is broken as a stand-alone, I doubt that de-activating, uninstalling and then re-installing, re-activating Photoshop CS5 will help, but it will take a lot of time to recreate actions and re-install other add-ins, plus preferences settings.
Has anyone else encountered problems with Adobe CMM clobbering Photoshop add-in filters, and have you found a work-around?Thanks for your response. Recent evidence points to Wacom's tablet driver, not the plug-in.
Fact #1 - another identical system with ms mouse worked fine so I swapped out the Wacom tablet and bingo, the Akvis plug-in works again.
Fact #2 - So does Amazon's Kindle for PC app, which also quit working after running the Adobe CMM setup I'd downloaded.
Suggestion - since there's a legacy for CS5 users getting the "you should download CMM" pop-up, yet no need to do this, maybe Adobe should remove the CMM download page from its website - or flag this download as unneccessary for photoshop users. All Best, Charles Pierce.
Message was edited by: PECourtejoie Please do not autoquote messages, it makes threads difficult to follow. -
Has anyone else had his/her phone alarm (on the clock app) go off by itself, without being set, and with a very weird sound?
Happened to me at 11:34 pm last night (Oct 28, 2013). I'm using an iPhone 5 with iOS 6. Sound was named something like "Orari" and sounded like a woo-woo ghostly alarm. I immediately swiped to stop the alarm and then deleted the alarm, which I had NOT set, but which seems to have set itself. The iPhone was plugged into my iMac at the time. There is no such sound on my phone or, it seems, anywhere (I Googled).
The night before, Oct 27, something similar happened to my iPad mini running iOS 6 ... also plugged in to recharge, but at a wall socket ... the sound was like a fire or smoke alarm.
I know it's Halloween week, but some of us need our sleep!
Any explanations?Hi Littleleslie,
Have you tried resetting the device (nothing will be lost): Hold down the Home and Power buttons at the same time and continue to hold them down until the Silver Apple appears (up to 30 seconds). Once the Home screen comes up, double tap the Home key and make sure you don't see the Alarm app in the list of background apps. If you do, swipe up on the thumbnail for it to close it out completely.
Then all you can do is wait to see if it will let you sleep through the night!
Good luck!
Cheers,
GB -
Inept Adobe Tech Support wasted an entire day of my life
This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison -
Has anyone else been lied to by Customer Support?
Last October I purchased a new Galaxy SIII. Had unlimited Data and a 250mb Canada data plan as I had unlimited Canada data plan and Verizon told me I couldn't have it anymore so they gave me 250mb. Was willing to accept losing unlimited data but not 250mb Canada data plan. Was told by C.S. that I would not lose 250mb. That after I purchased the phone I needed to call C.S. and they would put in the order to have to put back on. It had not been done before the 14 day return policy so I had to return the phone and was told I would have my unlimited data and 250mb restored,
After SEVERAL calls to C.S. and 3 1/2 mths. later, and nothing but excuses it still has not been done. I finally received a call from a supervisor last Sat. and was told they could not do it. That was their reason "that it can't be done". But she agreed that it should be. She said I did did everything correct but they wouldn't do it. Unbelievable Told her I wanted to talk to her supervisor and she told me she was off and would call me on Tuesday. As usual no call.
Seams like they tell you what they want you to hear to get you off the phone. Any suggestions???????????They lie all the time, as well as the sales people, and they should be exposed! I am contacting 7 On Your Side to complain about not being notified when I upgraded that I would lose my unlimited data (I could have easliy waited or upgraded a different phone on my family plan - two phones on my family plan do not have unlimited data and I would not have lost anything). Then I was charged a data overage fee for January and February in the month of February for excess data. If I had known on my January bill that I was now being charged for data for that line I could have avoided charge in February. I was told by customer service that the January charges just hit and that they do not get all the data charges timely depending on the different towers - are you kidding me with that explanation. They are ridiculous with those young, inexperienced girls that are supposedly customer service. They will not give their names to you when you ask, only first name so you can't expose them for their incompetence. Also, when you ask for a supervisor they just give you someone else at their level that is just as incompetent after putting you on hold for 20 minutes. When I asked to have someone of a higher authority get back to me, I was told they don't make outgoing calls - really you are a phone company.
Everyone should leave this company. They have no integrity and I plan on exposing them for what they are. By the way the excess fee was only $10 but they would not wipe it out, ridiculous. I currently pay about $335. per month and I am on auto pay with Verizon. Now I am shopping around thinking of Sprint more reasonable - probably same level of integrity, but I will be more careful. Unlimited data though and all my phones will then roll at same time, they will also pay you for all your Verizon phones so in about 6 months I will be whole again and Sprint will get my money. Penny wise,dollar foolish Verizon. -
Anyone else getting the runaround from tech support?
Roofers knocked the wires at my house so they're in front of a window. They still work fine, they're just ugly. So I called Verizon to see if they could move them, offered to pay for the service if necessary.
'Travis' told me he had to tell the local office they're a hazard to get someone to come out. I said they aren't a hazard, they're just ugly. He replied, that's fine, it's just what we tell them.
So he goes ahead with scheduling an appointment. After 20 minues on the phone, I ask him what' happens when a repair tech comes out and sees there's no hazard, won't they be aggravated and leave? He says, of course, they won't even take the ladder off the truck. Q: What's the point of scheduling an appointment, then? A: We have to tell them there's a hazard or the techs won't come out. Q: So will they do anything? A: No, not if there's no hazard. Q: So why would I want to waste my time waiting for an appointment when the tech will just turn around an leave? A: That's how we do it. It went on a lot longer than that, but you get the picture.
So, is Travis sup par, or is this Verizon's standard operating procedure?I guess if the wires were hanging loose and sagging for some reason they would be a hazard and need to be fixed. Not saying to do anything, and be extremely careful if power lines are near by or involved.
If they are in front of a window they could be hazardous during a fire rescue attempt. Have them moved. If they refuse, contact the local fire department and explain your concern. -
When I take a picture with iphone 4s the phone dies. I hold power button to power up. Thanks for any Help.
Apple Warranty should cover this hardware problem. You could try a Restore of the iPhone Firmware with iTunes on computer to confirm it is not software problem. Then make Genius reservation and take to Apple for resolution.
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Has anyone else seen the "SharePoint is not supported with version 4.0.30319.18051" messages?
We are running SP 2010 service pack 2.
We are seeing the following messages on at least one of our farm machines. I was wondering whether others here have seen these messages and found a solution. The powershell ise was a running task, but not actually executing any code, etc.
When code was tried with it, the code appeared to be working as far as I could tell.
03/04/2014 15:25:11.28 powershell_ise.exe (0x162C) 0x15EC SharePoint Foundation
Topology d04h Monitorable Microsoft SharePoint is not supported with version
4.0.30319.18051 of the Microsoft .Net Runtime.
03/04/2014 15:25:11.28 powershell_ise.exe (0x162C) 0x15EC SharePoint Foundation
Topology 888j Medium System.PlatformNotSupportedException:
Microsoft SharePoint is not supported with version 4.0.30319.18051 of the Microsoft .Net Runtime. at Microsoft.SharePoint.Administration.SPConfigurationDatabase.get_Farm() at Microsoft.SharePoint.Administration.SPConfigurationDatabase.SPFileSystemCacheWatcher.OnChanged(Object
source, FileSystemEventArgs e)that appears to be doing the trick. I really appreciate your help.
It is weird - all that the kb recommends is changing the command line -version from "-version 2" to "-version 2.0". -
Changed group membership in WGM 10.6.3 from the 10.6 server. The change takes overnight to work. Formerly ran WGM from my 10.6.8 mac (worked perfectly) but now I am at 10.7.5 and must use WGM on the server. Has anyone else seen this behavior?
Hi
"Changed group membership in WGM 10.6.3 from the 10.6 server. The change takes overnight to work"
If I've understood you correctly I've never known this or anything else to take that long? What were you trying to do exactly?
"Formerly ran WGM from my 10.6.8 mac (worked perfectly) but now I am at 10.7.5 and must use WGM on the server. Has anyone else seen this behaviour?"
http://support.apple.com/kb/HT1822
HTH?
Tony -
Has anyone else bought a refurbished mac, to still have all the apps belong to the old AppleID?
I just got my new MacBook Air that I purchased from Apple refurbished. I can not update any apps as it says my AppleID is not the purchaser. Has anyone else run into this issue? Support is telling me to do a full erase and reinstall. Shouldn't that have been done already? I go the new user welcome on start up and I have the only user account on the machine. Am wondering if this is a Yosemite bug?
if all those do not work then let's go step by step.
what's loading in your login items? - delete the ones you don't need.
open activity monitor and under all processes - see what's using most of your cpu's resources - % CPU.
highlight the one using the highest % CPU and hit quit process.
the go to disk utility - verify disk. then verify disk permissions. repair if needed.
when all done, restart your macbook and see if that speeds it back up.
good luck -
I recently updated to the newest version of Flash (17.0.0.134) and I have a MacBook Air, running OS X and I have Safari version 8.0.4. Ever since the update I can no longer select drop down menus or get Netflix to run properly. Has anyone else had this issue/know how to resolve it?
1. System Preferences > Flash Player > Advanced > Delete All
Press “Delete All” button under “Browsing Data and Settings”.
2. Install Adobe Flash Player.
System Preferences > Flash Player > Updates
Press the “Check Now” button.
http://get.adobe.com/flashplayer/
Download it and quit Safari from Safari menu in the menu bar.
Follow the prompts to install Adobe Flash Player. -
We have questions relating to the Document Cloud services offered with Acrobat DC. We are considering disabling the cloud feature to stay in compliance with HIPAA. Has anyone else worked through these issues?
Hi mikem82897618,
You can refer the following link to know what can be done with Adobe Document Cloud Services when working in Acrobat DC:
Store Files Online, Share & Access From Anywhere | Adobe Acrobat.com
Also, visit this link to know more on how Adobe Document Cloud services are compliant with HIPAA security standards:
E-signatures vs digital signatures | eSign services from Adobe
Please specify more details on the same as why you would need to disable the Cloud feature.
What and where exactly are you facing the trouble?
Let me know.
Regards,
Anubha -
When I plug my iPhone 4s into my PC, I get a message that says iTunes needs a newer version of Apple Mobile Device Support. It wants me to uninstall both the AMDS and iTunes and then reinstall iTunes. iTunes won't recognize my phone and so I can't synch it. Has anyone else run into this problem recently and how did you resolve it? Thanks!
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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(error code -50). Has anyone else dealt with this issue?
When I try to copy something from my desktop to an external hard drive I keep getting this message: The operation can’t be completed because an unexpected error occurred (error code -50). Has anyone else dealt with this issue?
That is a pretty strange message. Have you had a chance to reach out to Windows Live?
TamaraH_VZW
Follow us on Twitter @VZWSupport -
I recently updated my iTunes to the new version. When I opened it I found that there were no details listed on the SONGS page. On all other pages the relevant pictures/details appear. Although there are no details showing on the songs page, the songs are obviously there as when you click on a line it plays the song that should be listed. Has anyone else had this problem? (I am using a Windows XP Pro system on my Laptop).
Did anyone ever suggest you reset your PRAM?
http://docs.info.apple.com/article.html?artnum=2238
Also might want to try resetting the SMC, although I
doubt there's an issue there.
http://docs.info.apple.com/article.html?artnum=304123
I'm getting tired of people who supposedly know what
they're doing simply guessing that resinstalling the
OS might solve the issue. It's like trying to dissect
a frog with a sledge hammer, and wondering why you
didn't learn anything about anatomy in the process.
These sorts of things, although bizarre, should be
(and probably are) fixable without major surgery.
Thanks for the suggestion... but I think my first question would be why these parameters would need re-setting? This is a new machine... It has never been shut down hard. It is used at most 10 hours per week... mostly using Office 2004 for MAC. I need to figure this out as I will soon need it as a Cs2/CS3 - Aperture workhorse.
I too agree that it is best not to use a sledge when a scalpel is needed... but as a novice to the MAC world I may have been misled by Apple support. I seems to have fixed the symptoms ( some) but appears NOT to have addressed the cause... which is what I am after.
Would TechTool Pro detect a bad HD or RAM?
Thanks....
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