Hassle with Digital Copy - Peeved at Customer Service

I bought Sex and the City: The Move (extended cut) that came with a digital copy. When I redeemed my digital copy it had me download the theatrical cut instead of the extended cut. I did the whole “Report a Problem” bit in iTunes which kicked me to Apple’s support page to contact someone. I did and the person I’m speaking with doesn’t appear to speak English or understand my situation.
Customer Service (aka “Judy”) says, “Cristina you would be able to get the original cut of the movie for your iPod would not be play the extended cut of the Sex and the City movie for the file would be too big.” Now, honestly I don’t know what she is talking about so I assumed she was trying to tell me I couldn’t have the extended cut because the file is too big? Um then why do you have the extended cut for download in the iTunes Store?
I stood my ground saying stating this weirdness; I also resubmitted my support ticket to possibly get someone else to help me as well. She responded this morning saying I get 3 video credits, and that if I have anymore issues I should take it up with Fox’s Digital Copy Site; too bad my movie is by New Line Cinema, so that doesn’t help me very much.
With my credits in tow, I proceeded to download the extended cut. Once my download begins I get some kind of warning message saying my video credit only works on some movies. The movie was charged to my credit card instead of being redeemed through my video credits. I reported the problem through iTunes again, and I replied to the current Customer Service rep that's been helping me.
I'm getting really frustrated with this. Any idea if there is anything else I should do other than what I'm already doing? All I wanted was the correct copy. I thought I was getting that through the video credit. Now I have $15 on my credit card.
Message was edited by: darthcena

Keep with your original case # (it should be in the subject line of the email) and ask for a supervisor's help.

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I just purchased the hunger games on blu-ray with digital copy. when I try to download the HD digital copy it gets to about 80% compete then stops with a download error (-50). What is that how do I fix?

I just purchased the hunger games on blu-ray with digital copy. when I try to download the HD digital copy it gets to about 80% compete then stops with a download error (-50). What is that how do I fix?

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Extremely Frustrated with Purchase and Lack of Customer Service

I purchased an LG TV on 10/10 for $679.99 10/10, a week later I saw that Dell had the same television for $479. I called to Best Buy customer service and tried to price match. The man that I spoke with said no problem and that he would forward this request to the appropriate department and that I would see the difference refunded in 7-10 business days. Well 3 weeks went by and I had not received any type of refund. I then had to switch banks due to other unforseen circumstances. I have been trying to get the refund to either my new account or in the form of a gift card. I went to the physical store I purchased the TV at and after about an hour they told me that I just had to call 1800BESTBUY. Well I have been on the phone with them 4 separate times all being told different things. The first lady was actually very helpful, was on the phone for about 45 minutes and then the call dropped after we were finally getting somewhere and I never received a call back. So I called you guys back and after a ridiculous hold time someone just told me that I would have to wait 72 hours for some sort of resolution and I have no idea what the hell is going on now. I am currently talking with someone right now and she just keeps putting me back on hold trying to figure out what the hell is going on. I am just fed up listening to the holiday hold music and need something done about this immediately. Whether it be a refund to my new bank account or a refund in the form of a gift card, I do not care because it will just be spent on Christmas gifts from Best Buy either way. I am just so sick of wasting my time being on hold on 4 separate phone calls, each long with no resolution whatsoever. If it could expedite anything the case number I have received is {removed per forum guidelines}.
Robert {removed per forum guidelines}

Hi rmpagejr3,
I'm so sorry you've had to spend so much time and effort on your price match request; it is certainly not intended to be such a chore for our customers. I was glad to see that Heidi from our Facebook team reached out to you last week. Please let her know if you require any further assistance.
Regards,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Problems with Digital Copy

I inserted my redeem code and made sure it was correct but instead of starting the download it takes me to the app store in iTunes. Can someone help me?

im having the same trouble with a digital copy of star trek i just keep getting a grey screen no audio or visual.
ive just had a good scroll through some off the answered questions one thing you could try is deauthorizing your computer form itunes and then reauthorizing it. hopefully this should work for u.
Message was edited by: SolarisG

Aparture 3 – Can you link a CD-copy with digital copy available on Mac App Store?

Is it possible to link my CD-copy of Aparture 3, which I have on my Mac, with the digital copy that the Mac App Store offers?

No, unfortuntely it wouldn't be possible for you to do that. iTunes wouldn't allow that because you didn't purchase it from iTunes.

Help with digital copy film on mac

hi, i got the hangover blu-ray for christmas and it comes with a free digital copy, which i was very happy about, so i follow the steps and go to the website where it says, sorry, its windows only, this is the first time i have had one that is windows only, now as well on the website's main page there is a help video which shows a video being transferred to a iphone/ipod touch, yet when i select that i have the hangover blu-ray and want the digital copy, it says sorry, windows only. any ways of getting it on my mac would be very helpful and make my christmas. thanks in advanced.

It's probably related to some type of DRM (copy-protection) on the digital copy, and not due to it being any particular type of file format. The DRM scheme probably only works under Windows. And if that is the case, I don't think you will be able to get it to work under Mac OS X, short of running VMware Fusions or Parallels Desktop (or Sun's free VirtualBox) and installing Windows to run under Mac OS X.
Considering the popularity of Macs recently, and higher use of Macs among creative folks, it's pretty stupid for the studio/distributor to make a key feature Windows-only.

Bought retail movie, with digital copy, downloaded & watched, now what?

This is a question for my wife who actually uses an ipad. I collect movies and activate the digital copies into her / our itunes account. For the first time, she's now downloaded one and watched it on a flight. If she deletes the local copy, will it automatically go back to the cloud (recreate the cloud download symbol) for later viewing, or is there some special procedure that she must follow in order not to lose the ability to download it again or stream it again? Thanks.

If she was able to watch the movie on a flight - then that means that the movie is actually residing on the iPad. You don't have to do anything to watch it again other than to go to the Videos App and tap on the movie to start it again. If you downloaded the movie onto the device or synced it from iTunes after downloading it there, it is on the iPad.
If you want to be sure, go to the Videos App and look for it. If it does not have the cloud icon next to, then it's on the device, and not in the cloud. I don't know if you can download digital downloads again, so if she wants to delete it from the iPad, I would transfer it into iTunes before deleting it. Then she can sync it back later if she wants to watch it again. I have two movies that had digital downloads. I downloaded them in iTunes and synced them to the iPad and I have the movies safely stored in my iTunes Library on my. Mac.
Transferring Purchases from an iOS device to iTunes.
http://support.apple.com/kb/ht1848
Quick edit. Apparently you can download digital downloads again. Take a look at this. I just found it.
http://www.apple.com/itunes/digital-copy/

Trouble with digital copy

I received a message from iTunes that an error occurred while transferring my movie from digital copy. The movie does not show up on my iPad under purchased.

How did your movie get to iTunes originally? For example, did you purchase it in the iTunes Store? If so, was it purchased using the same Apple ID as your iPad uses?

I purchased inception with digital copy and attempted to download but it does not show anywhere on purchase or downloaded

digital copy failed to download my account says i have 1 download available but will not load.

This just happened to me as well. It seems to be a common problem. This is not cool. I need a fix for this problem. Someone help us please.

Frustrated with Verizon and their inconsistent Customer Service

I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???

Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment.

So frustrated with Droid Charge and the Customer Service

Going to receive my 5th Droid Charge tomorrow! Phone drops calls, phone shuts down when taking pictures, battery last for 2 hrs and there are no batteries in stock. The CSR told me to go to Amazon and order on and then Verizon will reimburse me...yeah, right! Or they will give me a Thunderbolt which I checked out after I got off of the phone and it doesn't sound any better. Can't understand why I have to settle for a phone that doesn't work most of the time. I have never been late on paying my bill and expect better quality and service than I am receiving.
No real recourse...take it or leave it attitude when speaking to ALL Verizon employees! They say they care but the service doesn't reflect their words. Been a customer for over 17 years and hate to move to another company and sure don't feel I should have to pay to get out of a contract on a phone that I have to shut down and bring up again when I need to make a call or send a text. SO FRUSTRATED!!!!!!!

We have two droid charge phones that we got in April on Amazon. We are trying to troubleshoot with Samsung and getting not much help. Phone dies quickly at times, but not other times. It consistently shuts off when taking pictures, though, on both phones. It is clear to us that the phone has a problem because we have two. I've seen two work-arounds. One is getting a bigger battery that requires a new larger phone back. The other is to put the phone in Airplane Mode. Apparently, this problem is due to a "power load" issue. So, the phones are inherently defective.
We likes the phones and at times we have fooled into thinking they are working fine... because at times the camera works fine. We haven't had any replacement phones because it seems that so many have this issue and therefore, what is the point. We would like to know if other Droid Charge cameras don't have this issue because we expect to be able to use the camera. We have 3 little boys and we already have lost pictures from the last day of school because we counted on this phone. Sounds like a small problem until you look at it that way.
Really wish Amazon, Verizon or Samsung could get us a good solution.

Problems with permissions to execute a custom service

Hi!
I created a custom component on Webcenter Content (11.1.1.5.0), and this have a service developed in a java class that will be used through soap calls from a external application , but when I try to execute, it returns the message "The user <username> does not have sufficient privileges". When I set a ws-policy the same message is returned by the service. Native webservices are executed normally with this user, with or without ws-policies configured.
Is necessary to configure something more on Component Wizard or Weblogic Server when we create a custom component?

I solved this issue giving administrator read and end user permision in te portal systems creadted for the web services to a group to which all my users belongs.

I7 iMac Arrives With Cracked Glass. Apple Customer Service Acts Suspect.

So the i7 iMac arrives. Excited and scared — because I've heard all the stories about "bad iMacs" being delivered. I unpack it and place it on the top to admire it's girth and beauty. It truly is glorious! I remove the static sleeve and begin to remove the plastic cover. That's when I noticed it. A crack in the glass. Like everyone reports. Bottom left corner. About 1" long and 1/4" wide. It's as if something applied pressure in a weak spot during production and packaging. I checked the foam sleeve to see where it falls. The crack is covered by the foam so it has to be in production.
So I call Apple Customer Support and explain. Long story short, I took the option to have the glass replaced at an Apple Store rather than exchange it for a new one and gamble the same outcome. I explained what it looked like and what I've read. I also described the box condition — perfect, no damage. The ACS rep said, "Wow. I'm sorry to hear that. I have not heard about this." Then he began to question me on how I unpacked the iMac. Followed by a question as to if I had accidentally banged in on a table corner. I understand they must ask these questions however, I was becoming a little upset at the implications.
After being put on hold three times, he finally stated that I could take it to an Apple Store for a repair or ship it back for replacement. I chose repair. Replacement is to much of a gamble.
I've posted a photo of the crack for people to compare — and any Apple monitors of this board — to see what's going on.
http://gallery.me.com/oswalddesign#100050/i7iMacGlass&bgcolor=black
Message was edited by: macfrenzie

There is another thread in here where the poster says he lay the box on its side on his desk and carefully slid the iMac out of the box. Unfortunately whilst doing this, the styrofoam slipped from the iMac and the iMac fell 2 inches onto the desk.
His iMac had a crack in the glass. Was this caused by the drop onto the desk or prior to being packed? No one can say for sure. His box was undamaged too.
I opened mine vertically and a friend and I lifted the iMac carefully out of the box supporting the iMac's full weight, then carefully placed it upright onto a desk and finally removed the ultra sticky plastic film (very slowly).
iMac i5 - no cracked glass.
Fortunately for the other poster, Apple agreed to replace the item.
I'm happy that you're getting your iMac sorted out, but to other readers thinking of buying or unpacking their new iMac's, remove them from the box in a vertical position, supporting the rear and base of the iMac (hands nowhere near the glass). Better safe than sorry.
If the glass is cracked you can then tell Apple it was unpacked, by 2 people, from the box in a vertical position. This may allow Apple to remove unpacking as a potential cause of the cracks some people are experiencing and narrow down the quality issue (if there is a quality issue - I'm not accusing anyone honest, so don't have a go - just covering all bases)

Anyone know how to contact anyone in Verizon headquarters? Since I'm not getting anywhere with Customer Service

I'd like to express how unsatisfied we have been with Verizon on an issue that has been ongoing now since March 14, 2014. It involves an upgrade on one of our lines. After all these months, phone call with customer service, Tech support, and visits to a Verizon stores, I would hope that there are ample notation on our acct but since I've had to explain the situation on a bi-weekly time frame, I would assume that no one has documented any contacts.
We've been with Verizon for few yrs now and I have always been very satisfied with Verizon who, up until now , always provided excellent customer service in their knowledge, concern, and customer satisfaction. But I have to say, every positive outlook I've had with your company has been wiped clean with the worst service we have received in the last few months.
We upgraded my daughter's phone on 03-14-14 with a Samsung Galaxy Mini from an Iphone 4s. Within 24 hrs, the phone failed. After 2 visits to a Verizon store the next day which took 6 hrs, we still had to return the next day to speak to a manager. The 2 stores advised us to make a CLAIM on the defective phone thru our insurance plan with Verizon. A CLAIM on a 24 hr old phone!! A 3rd visit with a manager finally convinced him to replace the phone with another new phone at the store. Within 2 weeks - issues began to occur with the replacement phone. Several visits more, several calls more with Customer Service, several calls more with tech support which adds up to soooo many of our time taken up to simple have temporary "fixes" is outrageous. If I billed Verizon for my time, perhaps the situation would have been resolved more quickly. Each visit lasts approx 2 hrs, each phone call approx 1-1 1/2 hrs. We are talking at least 2x a month for the course of 5 1/2 months. Plus the time it takes to get the phone back to where she needs it - contacts, apps, internet.
Not once were we offered a new phone or replace the phone. Not until today. Replace the phone with the same phone that my daughter has grown to hate. So basically a 3rd phone - same phone. She is not interested in this phone any longer. She dealt with this phone model for far too long.
Today we were offered to replace the phone with same phone, or pay for a refurbished Iphone 4. So basically she would be going back to her original Iphone 4s before the upgraded WITH a cost. So her upgrade was wasted, we'd paid over $200 for a defective phone, and would need to pay for an even older model Iphone 4 and have to pay for it. Why wasn't she offered a different phone within those 30 days after the upgrade and 6 visits?
Every rep at the stores, every rep in tech support would provide a different reason for the issue. Finally, tech support advised not to download apps. WHAT GOOD IS A SMARTPHONE IF YOU CAN'T HAVE APPS??? We are talking about a 20 yrs college student who attends school in another state. Do you know the trouble she has to go thru to visit a store? To find 2 hrs between being a full time student with 2 jobs to sit on the phone with a tech support or go to a Verizon store? Once-ok Twice-maybe BUT for 5 months?
She's not eligible for an upgrade. She will be stuck with a phone that she had grown to hate. And I with customer service which I've grown to hate.
Finally, The Edge. Trying to find a way to make my daughter happy, I spoke with 4 representative today about the Edge. Each rep gave me 4 different information. 1st rep advised Edge phone could not be used on another line so I could not use a line eligible for the Edge and give that phone to my daughter since she isn't eligible for the Edge. 2nd rep advised that although new phone thru edge must be used by same number that it was eligible for, we could use the current phone o that line for my daughter. My son currently has an Iphone 5 and is eligible for the Edge early upgrade. He would not have to return his Iphone 5 so my daughter could use it. However, all the lines would have to go to the More Everything Plan and share the Data between all our phone lines. 3rd rep advised the cost would almost double from our current $358 to go to the More Everything Plan so suggested to have 2 accounts vs just 1. 4th rep advised not every line needs to go the More Everything Plan, we could not keep the current phone, and my daughter could get a replacement phone but same phone or made exception to offer the Edge early upgrade to my daughter but only after we go thru the replacement program because the phone we send to Verizon has to be in good working order/no defects.
After 5 1/2 months, it is now Verizon that is indicating that we have a defective phone and can't accept it thru the Edge program or we would get billed approx $299 for a defective phone. After 5 1/2 months of me calling in about a defective phone that not one rep replaced because they "fixed" the problem ( by the way, a temporary fix is not fixing, if it was fixed I would have made those calls today or writing this email), I am now being told her phone is defective. She advised to get a replacement phone first, return the old phone, activate the new phone, then call in to get the Edge early upgrade. So my daughter would have to do all this, plus add contacts back, apps and whatever else she needs to use her phone just to turn around a couple weeks later and do it all over again with the new phone thru the Edge program. Once again, we are the ones having to be inconvenienced and go thru all these steps. Did I mention she is going to be studying abroad in Italy beginning Nov? So the idea of having to wait 2-3 weeks for a new phone and having only a week or 2 to test the phone to make sure it's working properly before she's out of the country doesn't sound appealing to me. Verizon has made us have a defective phone for 5 months advising it's in good working order after each and every "fix" but Verizon will not accept that phone if returned in the same condition as a phone in good working condition. Do you see the irony in that?
I have reached my limit and after 5 yrs of my brother in law trying to convince us to switch to AT&T where he works in their Corporate Office, I can honestly say I will not be sad to leave Verizon. Especially when one of your reps simply provided me with the contract end dates to provide to AT&T because they offered to buy out our contract. No effort in customer retention what so ever. That was a phone call on Thursday.
And yes, one of your tech reps tried to convince me of all the hassle it would be to switch and time AT&T would take to buy out our contracts but honestly it was the pot calling the kettle. I am not in the position to discuss hassle and time after 5 months of getting that with Verizon. Did I mention it's my brother in law so we would be getting special treatment and no out of pocket expenses to switch. It was my loyalty and satisfaction with Verizon that has kept me from switching all these years. Something Verizon clearly does not appreciate.
So can you guess where I am with confidence that your customer service department is knowledgable about the plans/offers? Where I am that I can trust what I'm being told?
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.

Jneklason wrote:
~snip~
I know this email is confusing and really hard to understand...perhaps now you will know how i've been feeling--lost and confused with all the mis-information, with a hit and miss phone, and out of time with all the 1 1/2 hr to 2 hrs EACH wasted on this issue.
On top of all this, I can't even find out how to file a complaint with anyone higher up than Customer Service.
I hate to tell you this, but you didn't write an email. You wrote a discussion post on the Verizon Wireless Community forum which is a public peer to peer forum. Unfortunately since you didn't mark your post as a question, the VZW reps that roam this community won't ever see your post. Before you re-post it, don't. Duplicate posts get removed from the community.
I see there were several missteps both by the reps and yourself in your post. First you should have insisted on returning the phone within the 14 day return policy period. Second which Samsung Galaxy mini model did you purchase? The S3 mini or the S4 mini? Did you do any research prior to deciding on this device. The reps at that time deflected the easiest course of action, by trying to get you to replace the phone under insurance instead of returning the phone. The Early Edge payment option requires the current phone on the line using the early Edge must be returned to Verizon Wireless. Did you once considered going to a third party site like Swappa to purchase a gently used device for your daughter?

Hassle with Digital Copy - Peeved at Customer Service

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