Have been trying to upgrade my plan for a week now, had it handled but they are now reneging on the agreement they made. Basically happy to see my family leave over a one time $30 charge.

Question

I Went to the store to upgrade phones and get a new plan. They didn't have any of the three phones I was gettin, Tried to sell me a plan for 8 gigabyte, even though we don't even use 1 now. Left mad, manager watched and did nothing. Tried to call, I got mad when the customer service agent chuckled at me. I was pretty well done then. Wife tried, had it all worked, we were getting the arrangements as we wanted them. I even listened since it was on speaker phone, she was still talking as she left the house, the Verizon phone dropped the call, she called back and now they won't us the same deal they already agreed to. I told her I would try one last time. I explai this was my last call, at the end I found that my plan is paid through the 21st. What is really bad is that they don't even care enough to have a supervisor call. They won't even let me speak to one. I was willing to stay with them because in the past I had never had a problem with them, now I can see how they could be any worse.

Answer 1

Kccustomer wrote:
mrhelper, you sure are knowledgeable about Verizon, the $30 fee is the cost to upgrade one of my phone. I feel that this is unreasonable since I do not have a contract and a new customer does not have to pay that.
The only time you pay the upgrade fee is if you take a subsidized discount on a phone and that does in fact require a contract. new customers have to pay a $35 activation fee.
As far as me being knowledgeable this fee has been in place for 2 1/2 and was announced on every major news source and is CLEARLY labeled on each phone in the stores and online. In fact my local store has a huge sign right at the counter stating that all upgrades are assessed a $30 upgrade fee. So know it doesn't take a lot of knowledge to know this fee exists.