Have not received my GCU welcome package.
Signed up on May 26th and never received any of the special welcome coupons.
Hi o0hzsleepy,
It’s great to hear that you’ve recently signed up for Gamers Club Unlocked (GCU), and I thank you very much for doing so! There are many fantastic benefits to GCU, including the Welcome Packet that you receive when joining the program. I hope that you’ve been enjoying your GCU benefits thus far. However, I’m very sorry to hear that you may have not received your Welcome Packet yet and I’ll happily assist with this today.
The Welcome Packets are usually sent within 2-3 business days of signing up for GCU. If you signed up in May, you most certainly should have received your Welcome Packet by now! I’m going to send you a private message with more information in regards to this. To check your private messages, simply log into your account on the forums and click the small envelope on the top right of the screen.
Thank you again for becoming a GCU member and you’ll be hearing from me shortly!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
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Renewed GCU a month ago and have not received welcome packet.
I renewed my GCU membership on 9/28. To date, I still have not received the welcome packet coupons.
Hi klimb22,
Thanks for your continued interest in the Gamers' Club program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so you should have received yours by now if you renewed back in late September.
I've sent you some information, so please make sure to check your private messages when you get the chance to do so.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message -
UPS transferred my package to local post office a week ago and still have not received package
I ordered a pair of headphones online and got the email saying it was shipped on April 20. I live in Buffalo and the package was shipped from Syracuse. I tracked the package on UPS and it said it transferred the package to the local post office in Buffalo on April 21.
When I checked the USPS website, it just says been 7 days and I still have not received it.
I need help in finding out where my package is. I'm wondering if it got lost in the post office since it's a pretty small package.
Should I contact Best Buy to replace my order and mail me another one? The address I'm living in is temporary and I will be moving from that address in two weeks so I'm worried about how long it will take. (I cannot have it mailed to the store to pick it up because I do not own a car and the local Best Buy store is too far for me)
Order Number: {removed per forum guidelines}
USPS Tracking Number: {removed per forum guidelines}
This is what it says on the UPS website
04/21/2015
11:48 A.M.
Package transferred to post office
Buffalo, NY, United States
04/21/2015
7:11 A.M.
Destination Scan
04/21/2015
4:16 A.M.
Arrival Scan
East Syracuse, NY, United States
04/20/2015
11:44 P.M.
Departure Scan
04/20/2015
7:49 P.M.
Origin Scan
United States
04/20/2015
4:25 P.M.
Order Processed: Ready for UPS
Tracking info from USPS
April 21, 2015
Pre-Shipment Info Sent to USPS
The U.S. Postal Service was electronically notified by the shipper on April 21, 2015 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available.Hello dsh,
One of the least enjoyable things about shopping online is when a shipment enters delivery limbo. I've had it happen too and it can be quite aggravating. I regret that your order seems to have gone missing and the inconvenience to you I know that entails.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to review your account details. I note that you called us yesterday and that the agent with whom you spoke was able to arrange a reshipment for you.
If you have questions or concerns, please let me know. I'm grateful that you took the time to write to us!
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message -
Please explain why I have not received my $200 iPhone 6 Trade In Promo Gift card. I sent it to Trade In Center in packaging sent to me by Verizon on November 26, 2014. I have called the Trade In Support team 877-835-2024 to check status and receive a different response each time I call. 1)it was received and it takes weeks/months to perform analysis on the device 2) you sent it to the wrong address 3) just wait 4) i will 'expedite' your issue. I've asked to speak with supervisors and the CSR will not let me speak with anyone confirming 'you will just be told the same thing I am telling you'. Well - nothing ever comes of it. Please assist. I have been a Verizon customer for years and am frustrated with the lack of customer care. Like many others I am ready to switch carriers.
I wanted to add my voice to the growing chorus of people complaining about VZW's trade in program. i received the exact same excuse for denying the full value of my perfectly good and DEACTIVATED iphone 4s.
i DID manage to get through to the trade in team, and after explaining the situation, i was told that my problem could be escalated the the tech team. the anonymous trade-in woman transfers me to the normal VZW cust support line... huh?
i wait again and finally get through. unlike the trade-in woman, the cust support rep immediately identifies himself. willie was as helpful as he was allowed to be, but sadly, that wasn't very much. the trade in people and VZW hold all of the cards.
THEY say that the de-activation lock wasn't turned off, i say it was.
there is no way to prove either assertion.
there is no appeal.
they just deny, deny, deny, as evidenced by all of the other complaints posted here and elsewhere.
willie WAS able however, to get me an additional credit for my 'inconvenience'.
while i genuinely appreciate his effort on my behalf, it doesn't absolve the company from the way they handle the trade-in program, whether it's farmed out to a 3rd party or not.
i will be filing complaints with the PSC, BBB, and NYS Att'y General. -
Signed up for Ps+LR. Have not received an email with my serial number yet.
Good afternoon . I signed the package from Adobe CC photography ( photoshop ) , have received the email confirming payment but have not received the email with the serial number . I can not use photoshop . what do I do ? Help !!!
There is no serial number. The software is activated via your Adobe ID.
Sign in to creative.adobe.com with your Adobe ID, download the Cloud desktop app then download the software. -
Regarding refund we have not received our item yet...
Sir we have not received our item which is you promissed at the time of purchasing , Which is maintioned in ur terms in order.
We are waiting 2-4 Days for deivery of our item (According to order [***] ) Else Refund the our amount positively up to 04/12/2012 *.
If failing (*) Above than we will go to consumer court for justice ..........
Our item detail as following :
Order no:
Order date:
15th nov 2012
Billing information:
Delivery information:
Qty
Product
Unit Price
Total
1
Samsung vg-stc2000 skype tv camera (skype certified)
6590.00
6590.00
Cost of items
6590.00
Delivery
0.00
Currency
Inr
Grand total
6590.00
shopping with chatandvision!
For your safety and protection, all personally identifiable information has been redacted from this post.
EDIT : title/message case changed.Hi, jitendra41085, and welcome to the Community,
Please note, for your safety and protection, I redacted all personally identifiable information from your report. Please never, ever include these or other details such as your e-mail address, telephone number, and real name in any post on a public Community or forum such as this.
Have you also filed your report with Chat and Vision as well as with Skype Customer Service? Because of the information needed to trace your order, it is best to file via their secure portals (https://).
Here is a link to the instruction on how to contact Skype Customer Service: Contact Customer Service Please skip past Step 2 of the instruction which provides FAQ articles and other information for your review, and proceed to Step 3, Continue Support Request.
Best regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I bought and was charged for bingo chips in bingo bash and have not received the chips.. I can't get a response from bingo bash! How do I get my chips?
Welcome to the Apple Support Communities
If I have understood you properly, to do that, you have to create a new administrator user with your name and for your uses. Follow these steps:
1. Open System Preferences > Users & Groups, and press the + button to create a new administrator account.
2. When you have finished creating that user, open > Log Out, and log in your new user.
3. Open System Preferences > Users & Groups, select the old user and press the - button to remove the user. If you want, you can select the option to remove the Home folder of this user, so you will only have the Home folder for your account -
HT2534 have not received email to verify app account?.......
I have a new iphone 4s but have not received an email enabling me to verify the account.......
Hi Sergei1447,
Welcome to the Apple Support Communities!
If you are not receiving the verification email from creating your iCloud account you may need to resend it. Also make sure you are checking your junk/spam folders. Please use the following article as a reference.
iCloud: Account troubleshooting
http://support.apple.com/kb/ts3988
I can't sign in to iCloud on my Mac due to an alert stating that my email address has not been verified.
If you can't sign in due to the alert “Account not verified - Check your email for instructions for verifying your account”:
Close and reopen iCloud preferences before attempting to sign in to iCloud again.
If that does not resolve the issue, check your email folder and Junk folder for a verification email sent from Apple.
If there is no verification email in your email folder or Junk folder, click the Resend Verification Email button in iCloud preferences.
I hope this helps,
-Joe -
Have been Firefox user many years. Had to uninstall Windows7. On reinstall Windows asked me to choose default browser, chose Crome. Registered and signed in with Firefox .Have not received promised email.Tried twice.Therefor cant start using Firefox as cant get past Start page.
Was the registration for Firefox Sync ??
There is a form on the welcome page to sign up for the newsletter, but you do not need to wait to use Firefox on the web. You should be able to search using the search bar, or address bar, or the built-in home page (possibly a second tab behind or next to the welcome page). Try clicking the home button (house icon on the main toolbar).
If the welcome page keeps coming back every time you restart Firefox, that might be caused by a different issue, a problem updating your settings. Is that the problem? -
I don't remember my answers to the security questions, and have not received the reset email despite several attempts?
Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple throughiTunes Store Support -
HT1577 i purchased a promo within an app and have not received it yet
Smurf Village:
hey!! did anyone purchase Smurfberries with the promo yesterday and not get their berries? i tried to purchase the first offer of $4.99 but it did not go through. then the only one offered to me was the $12.99 one , so I bought it. I was charged for BOTH and have not received my Smurfberries yet!! how do I report a problem?
thanks!Hi Brian,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue with an in-app purchase, you've made the purchase but haven't received it yet. Take a look at the article linked below, it provides information that can help you resolve issues with missing in-app purchases.
If you don’t see your in-app purchases - Apple Support
Also, you may want ensure restriction settings aren’t preventing In-App Purchases on your device as shown here:
Use restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support
Take care,
-Jason -
I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
I do not know what the problem is and I am asking for any resolutions. Please and thank you!Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.
-
I downloaded my Creative Suite 5.5 student teacher licensing software. I all loaded fine in my Mac but at the end of the download it gave me a message that I would need to check my e-mail for further steps in order to be able to use the software. I have not received this e-mail yet. I had my email listed as <Removed by Moderator>
Is there something that I need to show as proof of being a student yet? I had to give my student id number in order to get the serial number. I did not use my student e-mail address though. If that is the issue I can supply that also. <Removed by Moderator>
Help. PleaseErdygirl please be aware you are posting to a public forum. I have removed your personal information from your previous post.
Please check your account at http://www.adobe.com/ to locate your serial number. You can find more information on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
hi I want to change your e-secret questions because I forgot the answers I have tried sending reset questions on my mail and I have not received mail
New mail that I want is [email protected]
Alternative to the Old oneFrom King Penguin
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
I have just purchased a subscription of Acrobat XI Pro, I have not received instruction on how to download
Hi adenolaadeleye,
Please refer the KB doc link mentioned below as this will help you out:
Acrobat XI Subscription | Download and install
Let me know if you need further assistance.
Regards,
Anubha
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