Haven't received redemption code

It's 1pm central time and I submitted my upgrade request for my mbp with retina at 830am and still haven't recieved my code.  What gives?

Hello Rajshree,
These are the steps I've taken in the link you've sent me:
- Type of product: Student or teacher edition
- Where: I bought from a store or online retailer
- I received an electronic download, and I need help with.... no option for 'finding my redemption code' (Dutch: inwisselcode, 24 numbers).
1. product code: 19-digit numeric code in email from online retailer (haven't received that) I did receive an 'Sku'(?) number of 34 numbers and letters...
3. serial number: 24-digit numeric code in email from Adobe (neither received this)
Should I ask the online retailer (Surfspot)?
Thanks!

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