Having problem in a problem with FI ( payment voucher)

hi there, 
can any one advice me how to solve a error with payment voucher.
when the user prepares the payment voucher, they print out the voucher.
the voucher should contain the informations of the customer, payments n etc.
when it prints out, it has all the necesory things in it. but the error is in the payment amount display, the voucher shows the amount in words, but it does not show the amount in digit form.
no   our doc     invoice    date    amount
1     xxxxx       xxxxxx   xxx     0.00
total payment
us dollor one hundred and twenty
it only occurs for one customer, the others all are ok,
wht could be the error,

I am also having the same problem connecting to an 1841 from the console port/line with my computer/laptop which runs winxp-home. I used a different computer/laptop with the same 9600,8,n,1 settings and had no problem which was a winxp-pro laptop. I mentioned the home/pro different because I don't see a list of ports from home edition's device manager which I looked for as I only have a Com3 in my hyperterminal and the string from the registry is "\Device\AgereModem5" I tried adding a string from the registry to hyperterminal but that didn't work and I wasn't able to reboot without losing the string I added. I don't know if changing the speed and parity settings will work if the same settings worked but with another computer but I'll try that as well. I had know problem connecting to a 2600 router with my laptop using the same settings. Thanks.

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