Having to reorder twice and waiting a month to fin...

Question

I ordered BT Broadband with BT about a month and a half ago (the first order)! I asked for a new line(not the exsisting line) i placed the online order and set everything up happy days or so i thought!!! new internet very soon. A few days later my brother had an email through saying his broadband had been ask to be terminated by BT(on the exsisting line) I specifically said i wanted a new line installed.
So anyway i phoned BT automated **bleep** line that needs replacing with real people from the UK and create jobs in the UK rather then India or do away with the automated system completely. RANT over. I was then told i had to cancel the order, get my brother to cancel the termination of his broadband, Job done. I complained a bit (not to aggressively) about the cancellation of the order and that i asked for a new line installation and i was then put through to a UK BT sales person to set up a new order!
I set the order up was given some story i could get free BT vision for a year as i was messed around, then told i wasn't allowed it (was this to sweeten me up i now ask myself).
The nice speaking English woman then said i could have the same contract BT Broadband Option1 twelve month contract so on. But that i couldn't pay for the line rental saver straight away and that i had to do this when the connection was set-up(fair enough i thought) They took my email address over the phone but never gave me a btinternet.com address.
I received an email from BT stating i had to confirm my email address but when i entered my details i always got an error please try again later. I then logged into MyBT page and discovered i had to wait 3 weeks until i received my BT homehub and the engineer to come round and install the line. thought ok this is a long time to wait but so be  it.
7th of november arrived great new internet to be installed today i woke early thinking there was gonna be a problem today, helped dad rig up some new cables around the house!! waited for the engineer waited  and waited no router delivery either well mid afternoon i phone BT up again and after the 3rd call got through to some one.
Now to my shock and horror i was told that my order had failed for some reason which wasn't explained and that neither the engineer nor my router would turn up. Then to even more shock i was told that i would have to have this order cancelled and then reorder it after 24hrs. B y this time i was a little angry(no steam coming out my ears as to yet) I then asked why the order had to be cancelled and the pretty sounding Indian women gave no answer and repeated that there was a problem with the order. I then angrily said that the problem was your end and that i was lead to believe that my order was supposed to be set-up that day! Which the woman then stayed quiet and didn't respond no answer after about 30 seconds i repeat my question with i am sorry sir. an then no response i stayed on the phone with her ignoring me for at least a minute and said what can be done about this. you should be able to sort it out. repsonse was that i had to reorder then have to wait again for 3 weeks.
I then asked to be put through to a manager 5 minutes later of music and i was through i explained what had happened and he said he would make some inquiries. 5 minutes later he came back(more Music) and said i had to phone back tomorrow and that it was something  like it was the engineers fault this happened and that i would probably have to reorder.
If it was the engineers fault why would i have to reorder couldn't they just send him out a few days later. No very annoyed me and shocked have to reorder again and wait for how long i do not know! perhaps the order will fail again.
I  have had to take a day out of work and need this new connection for my work!
Can anyone shed some light on why this happened and whether there is a fast track service to get me up and running!
SOME FEED BACK WOULD BE GREATLY APPRECIATED

Answer 1

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.