Hello, sent me the email canceling my account creative cloud, and I did not cancel the account, I do not understand the reason for the cancellation was because term option than 1 year and not yet completed.

Hello, sent me the email canceling my account creative cloud, and I did not cancel the account, I do not understand the reason for the cancellation was because term option than 1 year and not yet completed.

There is payment related issue, I have send you a personal message, please respond as requested.
I shall raise a request to the digital river store from where it was purchased.
I am from the Customer care Team.
Regards
Rajshree

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