Help-Create Support Message In SAP

Hi,
When iam creating a new message from Help-Create Support Message it is throwing the error message as 513. Can anyone help me in the mentioned issue.
Regards,
Mirza Kaleemulla Baig.

Hi Mirza,
Please check the following:
- Check that the users used to create the support desk message has the
following authorizations.
SAP_SUPPDESK_CREATE
- Can you please attach the contents for the table BCOS_CUST in both the
solution manager system and one of your satellite systems.
This table must show this entry at least:
OSS_MSG     W     NONE     CUST620     1.0
- Check also note 1011376
Hope this helps,
Dolores

Similar Messages

Service desk error creating support message "help- create support message"

Hi
I'm customizing SM 7.0 SP Stack 15 service desk scenario. I'm in a VAR SAP, so It's a mandatory scenario.
I've done all basic settings from General Settings, Connection to SAP, Online Documentation, ...,
Business Partners, iBase, Basic BC-Sets for Configuration, Number Ranges. After them , for Scenario-Specific Settings-> Service Desk->Service Provider I've done all these steps. At SAP System Solution Manager, I've created solutions at dswp transaction and EW Alert are centralized these steps works. Transaction notif_create works and iBase are well mantained.
The problem is when I try create a support message from satellite SAP system. I logged With a SAP user which is BP, key user and has authorizations in a satellite system and I choose help->create support message, so a pop-up appears and I fill the fields, and I press button (Save/Send). An error appears:
Error in Local Message System: Access via 'NULL' object reference not possible. Message was Not Created
In order solve the error I review:
- The satellite SAP system is at the iBase installed components.
- I've Assign Number Range for ABA notifications at SLF1 transaction.
- I've Checked number range for Service Desk Message at SLFN transaction.
- I've configured ABA Message transaction DNO_CUST01, transaction DNO_CUST04
- (satellite system) Transaction sm30, table BCOS_CUST:
   Appl.            +       Dest.                                  +                     +
   OSS_MSG   W     SM_SMGCLNT010_BACK    CUST620          1.0
   TST_CUS                                                        0120009939
   RFC SM_SMGCLNT010_BACK works, SM recollects EW Alert from this satellite system
- (satellite system) I logged with a SAP user with these roles:
SAP_SUPPDESK_CREATE
SAP_BC_CUS_CUSTOMIZER according SAP NOTE 834534
SAP_BC_CUS_ADMIN       according SAP NOTE 834534
SAP_SV_FDB_NOTIF_BC_CREATE
SAP_SV_FDB_NOTIF_BC_ADMIN
All these roles are mantained.
- I've review SAP Notes 834534, 864195, 621927(I haven't applied this SAP Note because it's older)
Please could you help me?
Thanks and Regards
Raul

Hi,
When I try create a SAP message via help->create suuport message, I get the same error so I run help->create support message in a satellite system so I run help->create support message in Solution Manager
system. Also, a dump is generated in Solution Manager when I try create support message or from satellite or from solution manager.
========================================================================
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Date and Time          10.07.2008 10:17:26
Short text
    Access via 'NULL' object reference not possible.
What happened?
    Error in the ABAP Application Program
    The current ABAP program "CL_BOR_SERVICE_PPF============CP" had to be
     terminated because it has
    come across a statement that unfortunately cannot be executed.
Error analysis
    You attempted to use a 'NULL' object reference (points to 'nothing')
    access a component (variable: " ").
    An object reference must point to an object (an instance of a class)
    before it can be used to access components.
    Either the reference was never set or it was set to 'NULL' using the
    CLEAR statement.
How to correct the error
    If the error occures in a non-modified SAP program, you may be able to
    find an interim solution in an SAP Note.
    If you have access to SAP Notes, carry out a search with the following
    keywords:
    "OBJECTS_OBJREF_NOT_ASSIGNED" " "
    "CL_BOR_SERVICE_PPF============CP" or "CL_BOR_SERVICE_PPF============CM004"
    "PROFILE_CONTAINS_PARTNERDEP"
    If you cannot solve the problem yourself and want to send an error
    notification to SAP, include the following information:
Information on where terminated
    Termination occurred in the ABAP program "CL_BOR_SERVICE_PPF============CP" -
     in "PROFILE_CONTAINS_PARTNERDEP".
    The main program was "SAPMSSY1 ".
    In the source code you have the termination point in line 41
    of the (Include) program "CL_BOR_SERVICE_PPF============CM004".
=========================================================================
Thanks and Regards
Raul

Sold-To Party and Reported missing when doing Help - Create Support Message

Sorry, I know this has been asked multiple times, but I'm missing something in the responses. The responses I am finding either don't seem to apply to my situation, or aren't detailed enough to explain what I'm supposed to be doing.
Solution Manager 7.0 EhP1 SAPKITL435.
If we try to do a "Help - Create Support Message" from within our production Solution Manager system, the "Reported by" field is correct, but the Sold-To Party is blank.
If we try to do a "Help - Create Support Message" from within our non-production Solution Manager system, both the "Reported by" and Sold-To Party fields are blank.
If we try to do a Help - Create Support Message" from another SAP system whose RFC is pointing to our non-production Solution Manager system, both the "Reported by" and Sold-To Party fields are blank.
I've looked at IB52, as well as the SPRO activities under "Partner Determination Procedure." I think a big part of my problem is that they just don'e make sense to me yet, because I can't figure out what I should be changing.
For example, IB52 looks to me like it only applies if you want to assign something to the same person all the time. Am I missing something there, or is that an answer to a different question?
I also can't figure out if I need to create something new in "Define Access Sequences," or modify something existing, and, if I modify, to what?
Does anyone know where I could find specific instructions for setting this up?

Hi Brenda,
Regargind this issue, please check if Sold-To party is maintained for
your system with IB52 in your solman system as the steps below:
SOLUTION MANAGER system
->IB52
->select the system on left hand side
->click on 'goto' on top menu
->Select 'partner'
->Now maintain Sold-To party
Also check below note:
1165357 Sold-to-Party is not assigned to Service Desk messa
As you said ou already assigned then i would request you to please check if you have assigned at the system level or not. Somtimes people define at top of the tree and also at system level. Please assign at system level and delete all other. Most of the times this is the issue Sold-to-party doesnt fill automatically.
For reported by field:
Please check the note: 824640: Customizing missing for Service Desk in Solution
read this note carefull and this will help you fixing the reported by issue.
Please, make sure you have applied the following corrections:
1439191 Incident Create: Message Reporter or Processor is not saved
1486132 Incident Create: Enhance search help of Reporter field
1497700 Work center: Message details not updated after refresh
After this if you still having issue you need to provide more details but i think this will fix the issue.
Thanks
Regards
Vikram

SOLMAN EHP1 - anyone can create support message in Satellite System's Help?

Hi,
I just curios that why everyone can create support message in satellite system-> help -> create support message?
I tested with restricted profile user and without role SAP_SUPPDESK_CREATE, NO BP created but he still manage to create support message???? Any idea??
Also, same goes to any user can process ticket in SOLMAN with no BP-Employee role and SAP_SUPPDESK_* roles assigned.
Your kind input is very much appreciated.
Thanks,
Nicholas Chang

Hi Nicholas
If you are using a "Named" user instead of the Trusted Relationship in the RFC maintained in BCOS_CUST for entry OSS_MSG then this is quite possible. In this case the "Named" user will be used to call the interface to create message and the calling user ie the end user creating the ticket will only be used as "Reporter" of the message.
The user entered in the RFC details probably has the authorization to create Support desk messages.
Regards
Amit

Create Support Message via Help - Limitation for certain people

Hi,
i try to configure my SolMan, so that only a couple of person can create a support message with Help -> Create Support Message.
I look for a role, but can't find anything to solve this issue. Does anyone now what I have to customize, that only people I allow can create a support message in that way?
Thanks in advance
Michael

Thanks for your replies, but this doesn't solve my problem
1) When I don't create a business partner for those people, they can create messages, but then then the filed "message processor" would be empty in SolMan
2) which role do you mean? I tested with a test-user without any role - he can create support messages as well...
regards
Michael

How to log in to Service Desk to create sample message to SAP?

Dear all,
How to log in to Service Desk under my Solution Manager server to create sample message to SAP under Component: SV-SMG-SUP?
Regards
GN

Hi GN,
You have different options to create messages in test component SV-SMG-SUP-TST:
1. if you are on 7.1 you can create message using CRM_UI
2. If you are using lower vrsion then either you can create message using Workcenter or using transaction NOTIF_CREATE or using menu --> Help --> Create support message.
Thanks
Regards,
Vikram

ERROR when Trying to create support message in satellite system

Hi
I have a wired problem.
My user's are opening support message in the solman through the ECC system.
But when a user is open a support message with the component FI he get the following message:
"Error in Local Message System: Component FI does not exist: Check your entry Message was Not Created"
I'm working with ECC6 and SOLAMN 4.
Why I can't generate support message with the component "FI" ?
Please advice
Best regards
Lior Grinberg

Hi
SAP Component is FIN Financials not FI that is why I thnk u r getting an error.
Normal process is
Whenever your user will post any message from any Transactions of FI module in ECC they goto help->create support message
This will automatically fill the SAP Component
Secondly if they are posting from initial logon screen they can choose the value by pressing F4 in SAP component field
Hope it solves ur problem
Regards
Prakhar

Create Support Message from external system

HI experts,
I would like to change the Create Support Message screen(Menu->Help->Create Support Message) and add three fields namely: Category, Subject and Solution Number because currently these fields are not populated in the Service desk if I create message in this way unlike in using NOTIF_CREATE tcode where there are selection fields for these.
Also, I'm creating the support message from an external SAP system and the messsage is sent to the Solution Manager system. The NOTIF_CREATE tcode does not exist in the external system as well as the whole package DSWP.
Please let me know you rthoughts on this.
Thanks
Eric

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

With SP16-17 we can't create support message from satellite system anymore

hello,
We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.
The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...
The key user creates the message with the help -> create support message
and when he saves it (clicking the mailbox button) he gets the following error
Error in Local Message System: Function not available Message was Not
Created
In fact the error Message is BCOS088
We debugged the function BCOS_CREATE_MSG and we found out that the function
DNO_OW_CREATE_NOTIFICATION is returning error code 1.
We checked out RFC connection and it looks ok
There is no dumps in ST22, no error in SLG1 in both system...a nightmare
The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.
Due to the fact that the notification is not correctly created the support message is also not created.
SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?
If you would have any idea in which direction to look, i would greatly appreciate
thanks a lot
best regards Xavier

hi Rohit,
on the satellit I have the following versions
SAP_BASIS     700     0012     SAPKB70012     SAP Basis Component
SAP_ABA     700     0012     SAPKA70012     Cross-Application Component
PI_BASIS     2005_1_700     0012     SAPKIPYJ7C     PI_BASIS 2005_1_700
ST-PI     2005_1_700     0006     SAPKITLQI6     SAP Solution Tools Plug-In
SAP_BW     700     0013     SAPKW70013     SAP NetWeaver BI 7.0
SAP_AP     700     0009     SAPKNA7009     SAP Application Platform
SAP_HR     600     0018     SAPKE60018     Human Resources
SAP_APPL     600     0010     SAPKH60010     Logistics and Accounting
EA-IPPE     400     0010     SAPKGPID10     SAP iPPE
EA-APPL     600     0010     SAPKGPAD10     SAP Enterprise Extension PLM, SCM, Financials
EA-DFPS     600     0010     SAPKGPDD10     SAP Enterprise Extension Defense Forces & Public Security
EA-HR     600     0018     SAPKGPHD18     SAP Enterprise Extension HR
EA-FINSERV     600     0010     SAPKGPFD10     SAP Enterprise Extension Financial Services
FINBASIS     600     0010     SAPK-60010INFINBASIS     Fin. Basis
EA-PS     600     0010     SAPKGPPD10     SAP Enterprise Extension Public Services
EA-RETAIL     600     0010     SAPKGPRD10     SAP Enterprise Extension Retail
EA-GLTRADE     600     0010     SAPKGPGD10     SAP Enterprise Extension Global Trade
IS-PS-CA     600     0010     SAPK-60010INISPSCA     IS-PUBLIC SECTOR CONTRACT ACCOUNTING
IS-OIL     600     0010     SAPK-60010INISOIL     IS-OIL
IS-M     600     0010     SAPK-60010INISM     SAP MEDIA
IS-H     600     0010     SAPK-60010INISH     SAP Healthcare
IS-CWM     600     0010     SAPK-60010INISCWM     Industry Solution Catch Weight Management
INSURANCE     600     0010     SAPK-60010ININSURANC     SAP Insurance
FI-CAX     600     0010     SAPK-60010INFICAX     FI-CA Extended
FI-CA     600     0010     SAPK-60010INFICA     FI-CA
ERECRUIT     600     0010     SAPK-60010INERECRUIT     E-Recruiting
ECC-DIMP     600     0010     SAPK-60010INECCDIMP     DIMP
IS-UT     600     0010     SAPK-60010INISUT     SAP Utilities/Telecommunication
SEM-BW     600     0010     SAPKGS6010     SEM-BW: Strategic Enterprise Management
LSOFE     600     0010     SAPK-60010INLSOFE     SAP Learning Solution Front-End
ST-A/PI     01K_ECC600     0000          -     Application Servicetools for ECC 600
APICON     1470000000     0000          -     APICON GmbH, Interface Add ON
thank you Xavier

ERROR when Trying to Create Support Message in Satillite system

Hi,
I have configured Service Desk in solution manager, when i try to send a Support Message(Help ->Create Support Message) from satillite system to Solution Manager i got this ERROR msg. "Error in local message system; message 000000000001 not complete".
Help me to sort out this.....

Hey ...I had a same problem last week...
I'm unable copy the Weblog / upload the document ...Any way follow below steps.
1)Go To Transaction Code SPPFCADM in Solution manager
select DNO_NOTIF and click on 'Define action profile and actions
Select action profile 'SLFN0001_STANDARD_DNO'
2)choose action definition 'SLFN0001_STANDARD_DNO_CRM' and click on
the processing types
3)delete the container expression ITEM_PRODUCT_ID
Refer SAP Note 1011376
Hope this helps you.
Praveen,

HOW create support message ONLY for KEY USER

Hi all,
I just configured my service desk and I wanted to give only the key users the permission to create support messages. But every user have the rights to create a message from the satellite system.
How can I prevent that? Is it possible to hide the option in the menu bar (help - create message) for non-key-users? The key users have the role SAP_SV_FDB_NOTIF_BC_CREATE . non sap users have just standard roles for hr, ...
Thanks in advance!

hi,
in the documentation it is written
Create messages from satellite systems with Help ® Create Support Message
SAP_SOL_SERVTRANS_CREATE
Authorization object S_RFC,
profile S_RFC_VERS with the activity Execute for the object SAPSMO*
this is working fine
see link http://help.sap.com/saphelp_sm310/helpdata/en/71/50548566324a7491916585fe73a2b4/content.htm
best regards Xavier

Wrong number range in ECC Message creation in "Create Support message " tab

Dear All,
While creating the support message in any R3 server (ECC,BW etc.) system by clicking
help->create support message option in main menu tab.
The message number sequence changes from existing to new saequence.
The initial sequence is 9999011940 but the current sequence generated
by system is 1549. We had updated our R3 system with SAP_APPL component
stack to 17. This changed sequence is happening after patch upgrade.
Thanks in advance.
Regds
Ravi Kant Arya
+91 9818880902

Hi Ravi,
Did you also patch your SOLMAN system ?
I believe this is controlled by number range object CRM_SERVIC in your solution manager. Check OSS note 903528 (particularily the section around the resetting of the number range object)
Regards.
Ruchit.

How to create Support Message in Solaman

Dear All,
I know how to create message in satellite system and configuration required for that but now my requirement is to create message in solman only and then further process the same as usual. How can I do that.
NOTIF_CREATE is the transaction code for that but it ask for lot of details to create ticket. Can I create ticket form Help--->Create Support Message? Do I need to maintain table BCOS_CUST in solaman? What else configuration is needed to be done?
Regards,
Nikhil

Hi Nikhil,
There can be many reasons for 513 error.
Please check the following steps in you systems:
Check the number range assignment for SLF1 in transaction dno_cust01.
Check for ur authorization of SAP_SUPPDESK_CREATE to create the messages.
Go to transaction DNO_CUST04. Select the field NO_USER_CHECK, and check the "filed value". should be X
Confirm Ur entries in Service Desk destinations in the Solution Manager System. OSS_MSG must exist
Regards,
Sunny

Create Support Message from satellite system

Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk
in other word, the message is created but the field "Reported by" is not filled.
if I want to display the entire message in the form, before saving, I can see that this value is correct...
SY-SYSID             DE1
SY-MANDT             300
SY-UNAME             SOLMAN
SY-DATUM             20080410
etc.
Any suggestion ?
Regards,
Nacho.

Hi,
1) Under identification tab in external BP no. put details as
<Server short name>space<client>space<search term
(which you have maintained in address tab or employee no.
of that user in satellite system)>
2) In ID type put CRM001
3) Under identification put details as <Server short
name>space<installation no.>space<client>space<search
term (which you have maintained in address tab or
employee no. of that user in satellite system)>
4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.
Try this. Reward the points for useful answer.
Regards,
Niks

Urgent SAP Help menu not showing option "Create Support Message"

Hi all,
We are running SAP 4.6c landscape (dev,qa,prd), and have solution manager installed .
Now when i want to create a support messge from any system in my landscape i dont get the option "Create Support Message" in the SAP Help menu, and we create a support message using Help->Feedback option . Is this the correct was or is there any other settings or notes i need to make/apply on my landscape to get this option.
Message was edited by: Kamran Ellahi

Hi guys,
Thanks for your answers... But is it possible to call transaction NOTIF_CREATE from an external system?
I have done something already so that those 3 fields will be automatically populated for a message sent from an external system.
I changed the screen and called FM BAPI_NOTIFICATION_CREATE(a remote enabled FM which is the one being used by transaction NOTIF_CREATE to create a message) inside FM BCOS_SEND_MSG.
I populated the category, subject and solution in the FM export parameters as well as the solution number in the sap data table. I put a destination also..
This FM calls another FM DNO_OW_CREATE_NOTIFICATION which is the one being used from the external system but do not cater the functionality to send the 3 fields that we need.
As you will notice, there are lots of standard objects that I've changed. =)
My problem now is that the system data sent is the same with the system data if you create the message using NOTIF_CREATE. Some system that were sent when a message is sent from an external system is missing but at least the sap system and client ID is sent. There is no external reference number also. But hopefullly, the users will accept it. Can't find any other solution to this.
Thanks,
Eric

Help-Create Support Message In SAP

Similar Messages

Maybe you are looking for