HELP! Curve 8520 Problems

Hi,
I updated my software last night from 5.0 to 5.2 and since then everytime I try to use it, it crashes! It tells me that my media card is corrupt, it wiped all my photos, music, apps and settings!!! The options of the update to back up were grey, I couldn't click on them at all, so I'm assuming this is why.
It is virtually unusable now and I rely so much on my Blackberry, so any help would be gratefully received!

There is no "5.2" software for the 8520 model.
Could you please be specific about what you did or upgraded?
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Similar Messages

Blackberry Curve 8520 problems with Blackberry Bridge

Hi All Please help me!!!
I have a curve 8520 details & spec below. I have owned a Blackberry Playbook since Feb this year. Originally when I installed the Blackberry Bridge to my curve I managed to pair the 2 devices and I happily used this for a few months. I think an update came on my phone in App World and one day a couple of months ago I simply couldn't pair the devices. I did the usual un-install and re-install of all necessary applications but to no avail. I have searched forum after forum to try and find out what is wrong. I can see the application on my curve from Appworld and from options/applications/Ad-ons. However is is not visible on the phone in downloads or applications. I have un-installed and re installed numerous times.
Phone details
BlackBerry® 8520 Smartphone (EDGE, Wi-Fi) v5.0.0.681 (Platform 5.2.0.67)
Cryptographic Kernel v3.8.5.85
Branding Version: 1.0.91.694K
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 3.0.0.113
Blackberry Bridge Version 2.1.0.31
I am hoping someone has a simple explanation!
Look forward to hearing from someone out there!
campocath

Hello campocath,
Welcome to the BlackBerry Support Community Forums.
Are you able to see the BlackBerry Bridge application icon on your device home screen? If not, have you checked to see if it is hidden? You can press the menu button and select show all to unhide it. If you are able to locate it, try moving the BlackBerry Bridge application icon to the applications folder. Use this link http://blck.by/1g0TgHg to see instructions on page 197 on how to move application icons to a folder.
Let us know if that helps.
Thank you
-ab
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Annoying problem with CURVE 8520, please help !!!

My blackberry Curve 8520 connect to the mobile internet (not the BB service ) automatically everyday without me logging on any application or browser or making any updates.
I tried installing a new software, formating the phone, removing all the aplication and restoring the factory settings and all of them did not work and the same problem PRESISTS.
I contacted my provider customer service and they said that they can not know what exactly connects to the internet
Does anyone have a clue what may be this annoying OPTION that makes the connect to the internet without any notification?
I appreciate you help !
Thanks

Hi gom3a and welcome to the BlackBerry Support Community Forums!
The BlackBerry® smartphone will always make a connection with the data network in order to ensure you are always receiving email and messages when then are sent to you.
The BlackBerry® data services do not require you to login and most applications only require you to provide your login information once, then its saved so you don't have to login over and over again.
Thanks.
-CptS
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Problems with BB Curve 8520 - Need Help!

Hey you,
I have a BB Curve 8520 and I love it so much.
But in the last week there came up a few prblems I cannot solve without help.
I love my Blacky and don't want to buy a new because Blacky and I, we are a great team since 16 months.
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps, which brings my to my next problem: I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD" and that is so exhausting as well as being without WhatsApp. I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
Can you help me please?
What is wrong with my Blacky?

sdgardne wrote:
Hi and Welcome to the Community!
>> Thank you for helping me!
BlackBelly2308 wrote:
The first problem is that whenever I try to do something with my BlackBerry World I get the message that the informations (probably of my BlackBerry ID) could not get updated. For that reason I am not able to download any new apps
sdgardne wrote:
Unfortunately, that information is a bit too vague from which to understand what is going on. Can you perhaps provide a specific sequence of steps (step-by-step, please) that you conduct that leads to this point. Also, the exact and complete content of the error message presented will help greatly in understanding what is going on.
>> For example: Options > BlackBerry ID > "Unable to update BlackBerry ID account information while offline."
Everytime I try to download an application from the App World, the message "Error cannot get new token due to device offline state. (Error ID: 40760)" is shown on screen.
BlackBelly2308 wrote:
I tried to dowmload WhatsApp from several sites like whatsapp.com or whatever and I tried for hours and days, but there is always the message that the download failed because of "970 Invalid COD"
sdgardne wrote:
Here is a KB that discusses that error:
KB21694 907 invalid COD error appears when third-party applications are downloaded
From that, it sounds like your BB is likely associated with (or once was) a BES server...and that the IT Policy is blocking the ability to install this app. If you are on BES now, then talk to your BES admins as they are in control. If you are not on BES, then please check this:
KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are not on BES, then you need to remove the IT Policy. But, that's going to be a big job...it will totally wipe your BB clean of everything. So, to prepare, please review and conduct the Backup steps documented in the link you can find in my auto-sig on this post. After you have a full backup, you can conduct this:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
After that completes, when you conduct your restore, DO NOT do a full restore...rather, restore only those databases you need (e.g., contacts, calendar) and especially avoid any databases that have anything to do with Enterprise or IT Policy...if you restore those, you'll just wind up back where you are now.
>> I have checked my BB for any IT Policy but didn't find a thing. Maybe I didn't search for it right?
Furthermore I don't know what this BES and BIS are about, I am using the normal BB Browser if it's that what you were asking for. Should I reset my smartphone anyway?
BlackBelly2308 wrote:
I might have to add the all the other applications are working. But the WhatsApp had to be updated and then it disappeared, since that I work on downloading it again and again and again ...
Hmmm...an IT Policy may or may not be at fault here...
BlackBelly2308 wrote:
The third thing is that I tried to get in some Wifi-network , I am asked to type the password that is shown on my screen into the Wireless-Router, a thing, that never happened before.
sdgardne wrote:
I don't understand...can you provide the step-by-step that causes this to happen?
>> I solved the problem already, thanks to devolco below!
sdgardne wrote:
Good luck and let us know!
Thank you so much for your help!!

Curve 8520 browser problems - please help!

I've had my Curve 8520 for three weeks and it was working like a dream. However, yesterday evening, the browser application suddenly stopped working. I know it's not an issue with my wi-fi, as my laptop is still working fine. When I try to load the browser and visit a website, it flashes up "requesting..." as normal, and then goes to "loading" with a white screen, but refuses to load the web page. What's wrong with it? I've tried changing options in the browser configuration, but nothing works. Please help me!

With any glitch on a BlackBerry, first off do a battery pull reboot,
With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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What is wrong with my Curve 8520? Please help!

I am having problems with my BB Curve 8520. v5.0.0.592
First the phone started freezing all the time and I had to do a battery pull to unfreeze it, and everytime after it restarted it got the Uncaught Exception: java.lang.error.
I uninstalled my BBM V6.1beta and my appworld 3 beta and installed the lastest official releases for them but it didn't fix the problem.
I then deleted all the apps that I installed recently and after installing Photo Editor Ultimate the java error stopped.
Right now the freezing is gone but now when I download pictures or songs, they don't show up anywhere on the phone. Not in the gallery and not in the file explorer. They only show up after I reboot my phone. Also when right now when I press the menue button, the menu at the left doesn't show, it only appears after I scrolled over every item in the menu, so basically it was invisible until I went up and down on the trackpad.
What can be the problem?

Hi MarcC8520,
Welcome to the BlackBerry Support Community.
Try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test for the issue before restoring any data from your backup file.
Hope this helps.
-FS
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How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
Solved!
Go to Solution.

Hi and Welcome to the Community!!
There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If it won't boot up cleanly, then you may need to try Safe Mode:
KB17877 How to start a BlackBerry smartphone in safe mode
There might be an updated code set from the carrier -- check them via this portal:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HELP PLEASE! Blackberry curve 8520 - keep getting stuck on "white screen"

Hi i only have this blackberry curve 8520 for like 3 days and already its getting stuck on the "white screen" i experienced this problem with my previous blackberry and after several battery removals it broke and wouldnt turn on again and NOW this new blackberry with the same white screen problem! please HELP ME ANYONE PLEASEEEEEEEEE!!!
thanks

Do you have a media card installed? If so, remove the battery while the phone is powered on, remove the media card (leave it out), then reinsert the battery and let the phone fully reboot. See if that makes a difference or not.
"Cats may taste like chicken, but they have more bones than rabbits."
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Problem with Bluetooth on BB Curve 8520

Hi everyone
got a problem with my Curve 8520 (OS v5.0). Everything is working fine apart from Bluetooth connection. I can connect my device to Desktop Manager via Bluetooth but when I try to get an internet connection it's automatically reboot my BB. Same happens when I try to connect to an internet without BlackBerry Desktop Manager, using standard Dial-ip connection via Bluetooth. Using USB connection got internet access as well as with BB Desktop Software and Dial-up mode. Does anyone know what can cause this problem?

Hi Kasiek1488 and welcome to the BlackBerry Support Community Forums!
This article should help you connect your BlackBerry® smartphone to your PC via Bluetooth® and use it as a modem.
KB12544 - Connect a computer to the Internet using a BlackBerry smartphone as a Bluetooth IP Modem
Thanks.
-CptS
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I need help with my Blackberry curve 8520 urgently

Hi
I have a blackberry curve 8520, last night the battery was low and my phone went off, I charged it throughout the night and this morning when I woke up it wouldn't go on, I then put it on charge again and I have been struggling to get it on since then, all it does is when I put the charger in the red LED light goes on for about 15seconds then the screen goes blank then 5seconds later it shows in the middle of my screen a battery charging.
If there is anyone that can please help me to get my phone back on I would appreciate it.
Kind regards

Hi Alicia
So I hope you have your backup .Make sure you have the BlackBerry Desktop Software installed ,an internet connection and an USB cable , Then try reloading your device software forcing the detection of BlackBerry smartphone using application loader KB10144 .
I hope it will resolve your problem.
Good Luck
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Email problem on Curve 8520

Hi I am having a frustrating problem using my Curve 8520 for my University email account. The email is set up as IMAP as my university does not support the BES. When I open or delete an email on the Curve these changes will show up on my PC when I use that to access my account. However if I open or delete an email using Outlook 2010 on my PC this does not get reflected on the BlackBerry (ie emails still show as unread, deleted emails still there etc). This did not happen when I was using my old Nokia 97 (or the N95 before that). At first I thought it was an Outlook problem (as I have recently upgraded form 2007 to 2010) but when I log on using the University web mail, any changes made in Outlook 2010 are there.
Is there some setting needs changed on the phone?

It seems there is no solution to this problem Despite supposedly being the email phone the BlackBerry only supports full synchronization from phone to server and not the other way when set up with BIS for IMAP accounts!
http://supportforums.blackberry.com/t5/BlackBerry-Bold-BlackBerry-9000/IMAP-No-support-Please-help/m...
Really disapointed by this. I will not be getting another BlackBerry that's for sure!

Blackberry curve 8520 lcd lens problem

hi guys. i'm having a problem with my bb curve 8520. there's a circle in the middle of the lcd and it's because of the lcd lens. here's the photos guys:
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117_2.jpg.html?sort=3&o=0
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117.jpg.html?sort=3&o=1
http://s1272.beta.photobucket.com/user/patrickjcastro/media/Snapshot_20121117_3.jpg.html
hope you guys help me fix this thing.

Hi patrickcastro
Welcome to BlackBerry Support Community Forums
How old is your device ? If it is still under Warranty I suggest contact your Carrier or Service provider and ask for replacement or repair . Because the circle that appear on your screen on that third link is not good and its not a software issue but problem within the LCD screen. If you don't have warranty then visit any good mobile repair shop and replacing that scrren might help.
Prince
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BlackBerry curve 8520 connection problem

hi guys , i have BlackBerry Curve 8520 , and i used data plan for BB for 1 day and then it ends cuz i don't have money in my carrier balance , all this is okay . But which isn't okay is that after it ended , i still can use Hotspot browser on WiFi and browse the internet but i can't use chatting apps like Whatsapp , Zello and Viber and also BlackBerry appworld doesn't want to open, it tells me " We cannot connect you to BlackBerry AppWorld . Please ensure that your deviceis connected to the wireless network and try again " . But which drive me crazy that when i reboot the device it works good for sometime and then this happens , Plz guys help me . and an important information , this problem is happening with my brother too he has the same device . Thx guys

benesja wrote:
Hello, I need urgent help, 2 days ago I got a fatal error (552) which is telling me to reload my software...
But on top of that I have another error, I just bought a new usb-cable for my blackberry (because I lost my old one)..
and connected it with my pc.
All of sudden it didn't install the device software which is **bleep** me off because I can't do anything with the phone right now.
It gives me this error in the device manager properties:
Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
Please help,
Greets.
Hi bebesja
Welcome to BlackBerry Support Forums
To better assist you can you provide some more details like which version of desktop software you are using ,and which version of windows you have ,and have your tried updating your windows.
In addition you can find some good reading here regarding the error you are getting
1. Windows cannot verify the digital signature for the drivers code 52
2. Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!
3. KB00125 : Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone.
Or simply download the latest BlackBerry Desktop Software on another PC and have a try.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My blackberry curve 8520 have a network problem... edge isn't working

Hello sir,
am facing a serious problem with my blackberry curve 8520. My mobile network is based on edge. And since 2 days GSM is shown at the place of edge and if I make a out going call, it shows " the call is Failed" and even messages can't be sent. And I get a incoming calls with out any problem, when I get a incoming cal GSM is changing to EDGE and then I can make a outgoing cal..In order to make a out going cal from my mobile I should receive a incoming cal first to change GSM to EDGE. And some times edge changes to SOS and no network is activated. Please solve my problem.

The first thing I'd do is to get a free SIM card swap from Airtel.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Curve 8520 MMS problem

Hello!
Is anyone out there having this problem with a Blackberry Curve 8520?
My carrier is T-Mobile
Unlimited TEXT MESSAGING and MMS.
We upgraded to 2 Blackberry curve 8520 and had old MOTOROLA RAZR phone before.
With the Motorola and UNLIMITED TEXT MESSAGING with MMS, we were able to send pictures to other people via MMS. After upgrading to the Blackberry Curve 8520, we can no longer send pictures via MMS. When sending a picture via MMS, it sits there with the CLOCK and gets an X after a while. I even called T-Mobile and Blackberry and they have opened up a ticket. We were able to send pictures with the Motorola phones without a DATA PLAN and just with the UNLIMITED TEXT MESSAGING and MMS. There's gotta be others out there with this problem. I don't believe it that Blackberry opened up a ticket and don't have a fix for it.
Thank you!

This sounds like a provisioning issue on tmobile's end.
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HELP! Curve 8520 Problems

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