Help dealing with URL Services and Firewall

All,
We have recently installed the PDK URL Services for Portal to help
fulfill a requirement to enable Single Sign-On to access web sites
outside our client's network. We have hit a snag though, in that the
client has in place a firewall that challenges the browser at each
request to access an outside site. URL Services does not seem equipped
to handle these extra challenges in addition to the Single Sign-On
Username and Password requirements.
Has anyone dealt effectively with this problem? Is there an effective
remedy or technique using SSO /URL Services providers that will allow
this to take place? Can we more effectively use the built in proxy
services to help us with this?
We are currently using the latest URL Services download under Portal
3.0.9.8.2 on Solaris.
Thanks in advance for any help on this, our need is urgent, and time is
short.
Stuart Dautrich

Stuart,
I guess you're currently in touch with the appropriate people for this issue now.
It would be great if you share your experience and tips with other users too.
Thanks,
Mohana

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    Hi, I hope someone from BT will pick this up as I am disgusted with the service, I have tried to complain via India, but I either get " the Manager is not available", "someone will call you back" (never do) or put through to a line that never picks up.
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    Told by BT that a new appointment would be made for November, no show, then 18th December, no show, then 15th January.  In all these calls I feel I have been as civil as possible with people in India, I had been thinking that it was not really their fault, but I must say they are not trustworthy or helpful. I presume they are penalised in some way for not being able to deal with a call and having to pass to a manager or deal with a complaint, because they basically won't pass on a complaint.
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    In preparation for the 15th January I called yesterday and was told to my utter amazement that the order had been cancelled!. I asked who by and was told by us! When I said when they told me September? Again the lady in India (namerd Lucky) said she would take personal responsibility for resolving the issue and would call back in 24 hours (checked they would ring on Saturady). No call, rang again on 4 occasions today, getting nowhere, last call said can't do anything because there is not an order active.
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    Welcome to this forum.
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  • Frustrated with Apple Service and Apple Store... Lemon Law?

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    About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
    I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
    After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
    I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
    Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
    A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
    I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
    On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
    At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
    I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
    Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
    If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
    Thanks in advance, and sorry for the long novel up there.

    I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
    We are users just like yourself and cannot do anything other than provide some advice.
    Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
    Good luck,
    Roger
    Message was edited by: rkaufmann87

  • New Customer - Have had MISERABLE experience with Verizon service and Customer service

    I am a brand new customer of Verizon Fios and so far I have zero good things to say about it.  If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
    I moved into a new home in the middle of April.  The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable.  My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room).  We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom.  However when we tried to hook it up to an outlet, no picture came though.  This is when my awful experience with verizon customer service (or lack there of) began.
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    I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
    That was enough for one day
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    I did call them this morning, and still on the phone.
    I will say this - the reps are very friendly and do try to help in earnest.  That's been my experience overall with Verizon.  So in terms of the actual people, I give them an A+.
    In terms of their system and how they process things, they get a big fat F.   The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse.   And it took an hour to sort this out so far and counting.
    The thing that bugs me about Verizon is how complicated it is to get everything straightened out.  
    Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one.   Another 15 minutes just on that.
    Everything has been resolved.   Thankfully, Verizon's saving grace is that their reps are nice people.

  • HT201210 I did everything to deal with "error 21" and still doesn't work.

    My iphone still with the image in front "connect to itunes". I dont know why, because I did everything about the resolution of "error 21". Please somebody help me to deal with it.

    http://support.apple.com/kb/TS3694  since you have tried everything.  The link states that it could be a hardware problem and may require service.  So you will need to make an appointment with Apple and take your phone in and have the Genius Bar take a look at it.

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