HELP!!!!! I am so angry BT!!

Sorry but I am really at my wits end with you BT! My father has lost his PIN number and can't remove his call barring service and can't make any outgoing calls. I reported this for him two weeks ago - he's 84 and hard of hearing, so couldn't make the call himself. After speaking to your team in India I was advised that a new PIN would be emailed to me that day....nothing, phoned again and promised it had been sent again but it was an automated system and would be sent in due course (note this is a different story than the one given originally)...still nothing. Meanwhile my father is getting extremely agitated as the phone is his lifeline should he need to call me or a doctor etc.
Last week I phoned yet again and this time was told a new PIN woud be posted out...still nothing!!!!! What the hell are you playing at, how many BT staff does it take to send an email or post a letter?? As you can probably tell I've just about had it with you guys and your ridiculous admin system. I would like a reply, an update as to what is happening and I would like it today if that is at all possible?? I have never know such a disorganised and frankly rather pathetic company in all my business life. If you don't get this sorted immediately you will loose not one but two customers. I can be contacted on my email (I'm sure you can find it on your system - if not try your team in India and see how you like it) for details of my father's account etc.
BTW - it is never easy and straight forward to contact you - hence I've turned to the forum in the hope some staff monitor it. Why dies it take so much effort on my part to get in contact with you - I'm a customer, it should be easier?

Hi Harris45,
Welcome to the forum and thanks for posting. I can look into this for you. Drop me an email with the details. Both John and IMJ have posted the contact details, thanks guys. Once I have email we can take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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