Help! international bill is over $1000 !!

I recently had to leave the US on a last minute request from my employer and spend a month in Aberdeen, Scotland. I didnt have the benefit of a whole lot of planning since I had too leave at the spur of the moment. However I made time to stop at a Verizon location an discuss my concern. He explained it as if with the supposed plan I was told to get that I would be fine. I was even told that should my usage/overages become equal to my monthly bill, that i would recieve a text message to contact Customer Service. Well needless to say this never happened. I was sure after a few calls, that id get a text, but i didnt. I had my wife call and ask about an international plan and to select the one that the Customer Service Rep thought would fit our needs. Because at this point im already overseas and concerned with having a way to communicate for taxis, ect. Well they added two sets of different Global Value rates and Data. There was also suppose to have usage/overage limits..............well that didnt happen either.
Now I am waiting on reimbursement from my employer which takes 45 to 60 days, but im not sure yet how to handle this outrages bill. I am put on hold for an hour at a time and just dont have time to sit and wait. I work 12 hours a day, have 2 ACTIVE kids and a sick wife. How am I suppose to deal with this matter?
Any suggestions or advice would be greatly appreciated.
Respestfully,
cher.joe

Hi Cher.joe,
Thanks for the details! We know how important it is to have accurate bill charges especially while travelling. When you were in the store did you agree to change the plan at that time? If so, have you stopped back in the location to see why the representative never changed the plan? Which two sets of global rates were added?
Thanks,
PamelaF_VZW
Tweet us @vzwsupprt

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