HELP - iPOD NOT RECOGNISED (CORRUPTED)

My 5th gen. iPod Video is not recognised when I plug it into my computer. The cable and eveything else is fine, I have reinstalled iTunes, restarted etc etc and no joy. I cannot get into the bit to restore to factory settings. Can anyone help me do this? Or any other suggestions? Thank you xx

Thought it was fixed =[

Similar Messages

HELP ipod not recognised on PC

Help My Ipod does not show up on my PC. It does not dingdong when you plug it in. I have tried another ipod I have got ang that still picks up on the PC. I have tried restoring the Ipod, I have reinstalled Itunes, and I have checked the drivers on the PC and it does not show up there either???
can you help please. Shaun

I tried a few things suggested and nothing worked. I always get the message "USB Device Not Recognized". And no matter what I do!
During the process I also found out that one of my thumb drives has the same issue. I tried other USB ports and the same. It is just these two devices that have this issue. I recently did a Windows update but don't know if that can have something to do with it. Before they both worked perfectly fine. I tried the thumb drive on another PC and it worked fine. So what ever is going on is very strange.
Also, while researching this board I found many others who had the same issue. There were very many views but very few replies, and if then from people like me. The few suggestions that were out there did not fix the issue. Sadly!
The question that I have is, "what is Apple doing to help?"

IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

Ipod shuffle 2 nd gen itunes 9 ipod not recognised (windows 7 64 bit OS)

Hi
I see that others are having issue. My problem is that I have windows 7 ultimate installed (64 bit) along with itunes 9 (64 version) . When i plug in my ipod shuffle 2nd gen 1gb I get the following message " the software required for communicating with ipod and mobile phones is not installed properly. Do you want Itunes to repair this for you?'
Say yes reboot - same error message .Connect ipod not recognised.
Have reinstalled itunes 9
Have also uninstalled itunes and reinstalled
gone to portable devices under device manager to update drivers still issues
Is anyone getting the same error message and is there a solution
really frustrating !!!

I'm having the same kind of problem and haved tried pretty much everything my self. We have two computers. One with Vista and the other with XP pro. We have three iPods.
80g video, Touch first generation and touch second generation. Everything works fine with the first two, but windows cannot find the driver for the 2nd generation touch. Altough all drivers seem to be installed. The problem started with the Vista computer. I've uninstalled and re-installed everything and nothing works. Took everything on the XP computer, and the 2nd generation touch is still not recognized.
Of course I-tunes is up to date and all drivers as well.

Ipod not recognised by anything! Help!!!

I am running Windows XP and have a iPod click wheel.
iTunes (6.0.5.20) will now not recognise it; and neither will the updater. I have reset my ipod, but still no joy. When I try the updater, a pop up box called Autoplay comes up and it looks like it is searching for something.
I then read some posts and put the ipod into Disk mode - this then made it recognisable by the updater and I tried to restore. However, after a while, it stopped and I got a message "Cannot mount iPod".
Since then, the updater will not recognise the ipod, even in disk mode.
I think the error started when i got a message saying that one of my files (can't remember which) was corrupt (at this point, itunes was recognising the ipod); i then took the cable out and put it back in again, and it looked like all the songs on my ipod were being updated (as if just being out put on). Perhaps foolishly, I took the cable out again, and although it looks like I have 12,000 tracks on the ipod, many of them just skip over as if they are not there....
please help!
thanks

As you now realise unplugging the cable is not a good idea. What you should have done (in the first place) is to have either run the updater to restore (which wipes all the files on the iPod and should fix the filesystem) or run chkdsk (which may have prevented the problem getting worse). When a bit of a filesystem is damaged it tends to spread, if you fix it then it generally goes no further. Try putting the iPod into disk mode and use chkdsk to fix it. You need to use the /R (or at least the /F) parameter to fix it (e.g. Chkdsk I: /R, I: is the drive letter windows has allocated to your iPod).

Help - My 5th Generation Ipod not recognised by ITunes but 1st Gen Ipod is!

Can anyone help? This is driving me mad!
I recently purchased a 5th Generation 80gb Ipod. Before installing to my PC I downloaded the latest 7.2 version of ITunes together with quicktime. However whenever I plug my new Ipod in, nothing happens other than the 'Found New Hardware Wizard' appearing in XP asking for the driver to be installed and the Ipod Charging/displaying that it is fully charged.
I have spent hours going through the apple site and following their suggestions on this and have done the following:
Re-started the iPod service
Uninstalled and re-installed ITunes 7.2 (at least 5 times now!)
Deleted all my temporary folders and temp internet folders and cleared cookies, files, etc
Ran Windows Install Cleanup Utility to clean up any leftover installer files
Tried the Ipod in all of my USB 1 & 2 ports (My MESH PC is less than a year old)
I then contacted Apple Support who suggested I try my Ipod on another computer and if it didn't work to return it to them. So I duly installed iTunes (7.2) on my laptop at work and hey presto my Ipod was recognised and I was able to download a few tunes.
I glean from this that there can't be a fault with the Ipod itself??
Back at home I re- tried all of the things above and then after still no joy I connected my old 1st generation ipod to my pc and after some time ( at least 5 minutes) iTunes recognised the old ipod and syncronised. Using the same USB Port and the same cable I plugged in the new Ipod but still nothing happened other than being asked to install the driver once again!
Now all would be fine if I kept my music collection on my work laptop but unfortunately this is not possible and I could even get into serious trouble for having iTunes on there.
If anyone has any suggestions I would be really grateful as £200+ is a lot of money to pay for something that does not work!

The "driver" never was available from Apple. The driver files that Windows uses to communicate with an iPod are standard Windows OS drivers for a USB Mass Storage Device. If Windows cannot/does not recognize your iPod at all, not even at the driver level, it's likely an OS issue, unless the iPod fails to work on another computer as well. At that point you'd been dealing with a bad cable or bad iPod. Since another iPod works with the same cable, then it should be fine.
Try everything in this article that you haven't already tried:
http://docs.info.apple.com/article.html?artnum=61711

Help- windows not recognising Ipod shuffle first installation

What do I do?
I tried following the steps but it failed in the formatting. Now windows is not recognising it so I can restore it to factory settings.
Can someone give me a step by step guide what to do. The help section is awful confusing and the chatt section is saying I bought by suffle in jan not yesterday.
Currently i have it plug in with me in the net cafe and the light is green.

Windows will not recognise my ipod shuffle, I have
tried reinstalling it, when I try playing music it
just clicks.
I still have I Tunes, just cannot connect the Ipod to
update. I have had it for four months, I am afraid
it may be a fault with the ipod, any ideas? The pop
up says windows does not recognise the USB device,
try reconnecting it, or replace device ! Help would
be appreciated please.
Did you ever get an answer? My shuffle is not being recognized by windows either.

Ipod not recognised by Windows - need urgent help!

Just bought my Ipod Mini. Found out that Ipod is not recognised by Windows because Ipod is configured for Mac...
Restoring to factory settings not possible because Windows does not see the Ipod. What can I do?
laptop Windows XP

First, make sure that the iPod is fully charged.
iPods come pre-formatted for Mac, so you will need to format it for Windows.
See this article to verify its format: How to determine iPod's hard disk format.
Make sure that you have the latest iPod Updater software
- Download the Update Installer to your PC (do not run it from the web site).
- Place the file on the Desktop, or in a Folder you can remember/find.
- You also need to install the Updater software by double-clicking on the file that downloads.
- After you install the Updater to your PC, reboot your computer.
- After rebooting, run the Updater.
--- Go to: Start ==> Programs ==> iPod.
- It should initialize then ask you to connect an iPod.
- Connect the iPod when asked (not before) and you should have two options available: Update or Restore.
--- Choose the Restore option and it will update your iPod's firmware to the latest version and format (erase) your iPod's hard drive.

IPod not recognised and nothing is working.

After six months of working beautifully, my 5th gen iPod is not being recognised by iTunes or Windows. The "do not disconnect" icon doesn't even show up. I've tried all the solutions in the other thread on the topic, but they don't work; I can't restore the iPod because it won't show up in iTunes; I can't restore the drivers because it doesn't show up in Windows. I've tried connecting in disk mode and to other ports on the computer, same result. I've also tried connecting it to other computers running Windows and it isn't recognised on them either. Is there anything I can do (some way of restoring factory settings without connecting to iTunes, maybe?) or do I have to send it back?
If it helps, right before this started my iPod was displaying a "file not recognised/file corrupt" error message when I tried updating it in iTunes.
5th gen iPod video Windows XP

Try getting this article from Microsoft on detect USB thumb drive, Apple ipod or external disd drive.
http://support.microsoft.com/kb/925196

Ipod not recognised by Windows, USB device not recognised

Hi hope someone can help
I have recently received my ipod back from Applecare who have sent the ipod back in ' working order ' but it will no longer be recognised by my windows. It says USB device not recognised and i cant find, nor will it install drivers that i located on the ipod updater etc.
I have tried several methods on this forum but none seem to work.
The letter from mycare says the iPod is formatted for a computer operating Mac OS X. Although i stated wi use Windows. But the leter states this can be changed bu installing the updater, but this wont make a diff as comp still wont regonise the device after i have followed there instructions. Any advice?
Thanks

I'm not really up on the complexities of the Windows OS but try this tip I picked up a while back, hopefully it might help.
"USB Device not Recognized in Windows".
1. On the Start menu, click Control Panel.
2. Double-click the System icon.
3. Click the Hardware tab.
4. Click Device Manager.
5. Scroll down the list of devices to the Universal Serial Bus controllers
6. Click the plus icon next to the Universal Serial Bus controllers.
7. Double-click one of the indented USB Root Hub entries.
8. Click the Power Management tab.
9. Deselect the "Allow the computer to turn off this device to save power" option.
10. Click the OK button at the bottom of the window.
11. Restart the computer.

Ipod not recognised on either of 2 computers

My ipod is not recognised by windows or itunes.
Tried it on my friend's computer, and again not recognised by windows or itunes.
ipod plays ok, so I assume there's a problem with the USB port on the ipod itself.
Not found any useful help on the support site.
I don't imagine this can be repaired - any ideas?

cec2010 wrote:
Success! I reset my ipod (menu + center) and restarted my laptop, and now my ipod connects again.
Have you tried that?
THANK YOU! I have spent 4 hours doing everything the website said, including unistalling all of Itunes versions, going into Hardware Update, going into My Computer and "managing" it, emptying my TEMP folder, and finally I had the massive brainstorm to go into the discussion board, and reseting the iPod did it! You are a savior!
BTW, to the poster who asked if the new version did it. Absolutely. I downloaded it last night and everything gave up the ghost immediately after.

Ipod not recognised by computer or i-tunes,

My Ipod ran out of battery and now it won't reset or turn on. It's not recognised by my computer or i-tunes.
I think its died can someone please help me try and bring it back to life.
Any suggestions will be welcome thanks.

First, connect it to your computer or power adapter and let it charge for a long time, at least overnight. Then give it a try again.

IPod not recognised by PC?

I tried to sync my iPod and was informed that I needed to restore it. I did all this and the iPod came back on as expected with no music. When I then hooked up to iTunes to re-sync all my music the PC did not even recognise my iPod?
Does anyone know the solution - I'm going on holiday tommorow with an empty iPod at the moment!!!
Thanks

Take a look at this web page and see if it helps:
iPod missing in "My Computer" or in iTunes on Windows
Good luck.

Ipod not recognised by itunes

i plug my ipod in but itunes is not recognising it, not sure what to do? i've downloaded the latest version of itunes but still nothing. and i've somehow wiped off all the songs on the ipod without even realising, any help would be appreciated?

Hey bradfield,
What type of iPod do you have?
If you have an iPod touch, try the tips in this article: http://support.apple.com/kb/HT1852
If you have one of the other iPods, try the tips in this article: http://support.apple.com/kb/TS1369
You may want to try the tips in this article: http://support.apple.com/kb/TS1878 also.
-Jason

Ipod not recognised by finder, updater or itunes

whilst updating my ipod (older version 30gb with dock) with my mac last night (power mac G5) - there was a problem which meant that i had to restart the mac. now the mac doesn't recognise the ipod (not seen in finder or itunes) and i can't restore it, because updater doesn't see it either. the ipod software doesn't see the music either, although it must still be there as the "about" section in settings tells me that there is still alot of usage of the memory. any help with this would be gratefully received.

Have you been through these?
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
iPod not recognized on a Windows laptop.

HELP - iPOD NOT RECOGNISED (CORRUPTED)

Similar Messages

Maybe you are looking for