Help Needed : Audigy 2 ZS Platinum Pro Hub doesn't w

Hi all,
I got a wierd problem with my SB Audigy 2 ZS Platinum Pro. The external Hub is VERY unstable, I mean that I own my SB card for two weeks now and I have the following behaviour:
* Midi IN on external HUb doesn't works. "SB Audigy 2 ZS MIDI IO 2" is not visible on all MIDI applications (but "SB Audigy 2 ZS" yes!)
* CMSS light on external Hub doesn't turn green when I turn CMSS on
* OSD doesn't show and sound volume does not change when I change volume from the external Hub button.
* Remote control doesn't works but red light flash on the external Hub when I press a button on the remote control.
* FYI the optical out is always red which seems to say that the optical out is working correctly (but I haven't tested it because I have nothing to connect on it)
For complexifying the problem I succeed in making all this stuff works only TWO times (in tow weeks) by reinstalling drivers and NOT restarting the computer. In this configuration, all the previous points works. I means that I can connect my midi keyboard to the Hub and play music thought the MIDI IO (and "SB Audigy 2 ZS MIDI IO 2" is available when everything works), I can use the remote control, OSD is showing etc ...
I have really no idea why it was working only two times during these two weeks and I reinstalled the drivers and all softwares at least 5 times, rebooted the PC 30 times, etc ...
Does anybody encoutered and solved the same problem ? Does my Hub must be changed.
For your information, I have checked the internal configuration of my soundcard and everything seems to be correctly connected (including alim). I have also connected correctly the Two AD_Link cables. I have Windows XP SP2 on Intel 3Ghz with GB memory on Soltek QBIC system. No antivirus loaded.
Please help.
Thanks in advance.
UPDATE :
I had the support by phone yesterday and for the moment they have no explanation on what's going on ! I will try to phone again to the support tomorrow for advancing. For information they proposed me to do the following tests:
- Does the optical out light is red when my hub doesn't work - the response is yes
2- Does I have installed correctly the Hub alim - the response is yes
3- Does I have installed correctly the connection cables between hub and card - The response is yes
For information my analysis is that is doesn't comes from the software as when the hub work the CMSS light turn green during the boot of windows XP, moreover in computer science the behavious is most of the time reproductible. So from my mind it could comes from the following point:
a- PC Alim not powerful enouth
b- bad connection cables
c- hub is not working and need to be changed

Jminardi,
I think I am in agreement with conclusion b or c. Although there are a couple things to check, first off go to Device Manager and go to view/resources by type. In here look and see what the IRQ assigned to the Audigy 2 ZS is and see if it is sharing with anything important like the video card. If so you might try another PCI slot just to sure there aren't difficulties caused by this. If everything checks out you might want to call tech support back and try to arrange a repair on the external box and cables.
Jeremy

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Message Edited by Drummond on 04--2009 05:32 [email protected]

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I was told that I should post this Q here and that Camickr and a few other might have some more specific answers.
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Help Needed : Audigy 2 ZS Platinum Pro Hub doesn't w

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