Help needed getting Zen Micro to work on new

Hi there, I am having a tough time getting my new PC to interact with my Zen Micro
I have installed all the required software, I have done all the updates (or at least I think I have)
I have upgraded my firmware to ver. ..0 and yet i still have the problem.
The organiser seems to see the files in the player, but it cannot transfer them to the PC (or the PC to the Player). I cannot seem to access the player while it is connected either.
So in short, I cannot transfer any of my music to my PC (4Gb worth).
I have sent support requests, and I got an auto response to upgrade all the software versions, and the firmware, which I did. I have gone through the auto-detection process on the Creative site, and it recognises my player, and its newly updated firmware version, and only gives me recommended update options, nothing essential, or critical.
So I'm pretty much stuck. also, how do i know that firmware ver. ..0 is the most updated for my product, as the support mail seems to talk about ver. 2.xx.xx which I'm nervous to start downloading as my player is now over a year old, and i fear that it may not support the newest technologies.
Any help would be greatyl appreciated
Thanks in advance
Sparky
P.S. I am still running my old family PC (Windows 98, with all the creative software original purchase versions running), and when I connect my Zen to this machine it works fine, so I guess that means that the files are not corrupted thankfully

For the Zen Xtra right?
I went to and chose MP3 Players > Zen (Hard Disk Dri've/MicroDri've) > Zen Xtra, then <EM>Get Files</EM>.
The driver was listed there, but you want to download:
Jukebox Driver version .26.02</LI>
Creative MediaSource Software Update version 2.03.29</LI>
NOMAD JukeBox Type 2 Version .0.03 (English) Web Release</LI>
Creative NOMAD Explorer (Version 3.0.0) (if you want to use Nomad Explorer)</LI>
You then want to:
install the driver</LI>
turn the Xtra on and connect to the PC and let the driver install (should be automatic)</LI>
with the Zen still connected to the PC install MediaSource (it needs a Creative product present to validate the install)</LI>
install the Nomad Jukebox Type 2 version (this is required to get MediaSoruce to work with the player)</LI>
If you want, install Nomad Explorer</LI>
That's all you should need to do.

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                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