Help regd. MM support projects with Realtime tickets

Hello Gurus,
Plz help me in knowing how a MM support projects work and plz provide me the list of MM tickets we get in real time.
This would be of gr8 help.
will reward you with maximum points
thanks
AJ

Hello Manu,
In the support project, the client is already run their business on SAP so you can think of some kind of the scenarios i.e. create new SLoc, create new material group, create new pur group, create new condition type. For this kind of requirement, client will create the ticket and the service partner (consulting firm) will provide the business solution or application solution. This is simple scenario. Now, all the thread is created by someone who were haveing problem with SAP system or wants to know the additional information and as a SDN contributor we are providing them support. so in our case, all thread will be treated as tickets and successful answers for that query are solution for those tickets.
Personally, I have not seen any documentation for tickets. But checkout in the first thread of this forum which explains about tickets and the process for tickets.
Hope this helps.
Regards
Arif Mansuri

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customer in a company where end users are running SAP project.
Once the SAP project is implemented, support phase begins. Support
team is responsible for solving the tickets/issues in day-to-day
business.
For any support project, customer will set up Help Desk. If any
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party software. There are many software products in the market like
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Severity 1
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Severity 1 problem tickets should be solved in 8 hours.
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Severity 4 problem ticket should be solved in 30 working days.
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For a beginner to work in Oracle EBS, Which is better start, support project or implementation?

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I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
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what r the types of tickets in supporting project?
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Hi
Make small search before posting the query there are tons of posts on the same issue
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Message was edited by:
SHESAGIRI.G

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Pleasse check and confirm.
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Hi,
Problem Area: SAP Support
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Thank you once again.I will go back to the agent again....
Date: Tue, 2 Apr 2013 14:02:13 -0700
From: [email protected]
To: [email protected]
Subject: Help with E tickets
    Re: Help with E tickets
    created by pranavj in Adobe ExportPDF - View the full discussion
Hi, It is very difficult to find the file on the computer without the file name. If you have purchased the concert tickets, you must have recieved the tickets over email or they would have shipped the hard copy to you. Adobe Reader would only open the PDF file once we double click on it. PDFs wont saved automatically under reader folder. You need to find it again and ask the agent how they send the tickets to you. ~Pranav
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5200430#5200430
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Help regd. MM support projects with Realtime tickets

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