I WANT TICKETS WHICH COME DURING SUPPORT PROJECT IN SD

HI
I WANT TICKETS WHICH COME DURING SUPPORT PROJECT FOR SD
AND ALSO I WANT THE PPT.TRAINING GUIDE FOR SD , IF ANYBODY HAVING
REGARDS
PRADEEP

Hi,
Problem Area: SAP Support
Problem Description: Unable to print Proforma Invoice 2000000000 as well as unable to cancel Proforma Invoice 2000000001.
Problem Area: SAP Tran Blocked
Problem Description: VA05 - When you pull a report the Net Value column is showing the
total of the entire order for every line item listed. It should be
showing the total for that line item.
Thanks,
Anitha

Similar Messages

Pleassss i want to know bi 7 supporting project point or production issue

Hi expert,
i am pradeep .a job seeker could pleassss help me. i want to know bi 7 supporting project point or production issue and in bi 7 what are role in production project .shore to assign point my id is [email protected]
thanks&regards
pradeep.k

Hi,
It may vary in different projects.
I can just give you a couple of general roles in Support project
Data Load Monitoring:
1.Carried out data load on a daily, weekly and monthly basis using Process chains from both SAP Source systems as well as Non-SAP Source systems such as Informatica.
2.Resolving Data load error such as Invalid characters, Time period conversion, Currency conversion, Duplicate records, etc
3.Ensuring the availability of the updated data in the datatarget on time.
4.Spooling out data through Infospoke from SAP BW to systems like Trillium, Ariba (Reporting Tool)
Ticket Resolution:
1.Process chain modification: Working on Optimizing Process chain by creating new process chain considering the load dependencies.
2.Reloading of R/3 data from different clusters Reconciliation issues
3.Enhancements as per Business requirement.
Additional responsibilities:
Preparing design documents from the Business Requirement docs and identified the relevant data targets for satisfying the customer requirements.
Creation of Operational manual: BW Run & Maintain Support.
Process Chain Detail Documentation (Sequencing & Dependency within Local Chains).
Monitoring checklist Document (From Process Chain Perspective)
BW Doc checklist preparation
Table space activity with basis team.
Data load analysis taking into account the CPU utilization.
Applying Support packs and performing ORT.
Refer
Roles & Responsibilities for Junior & Senior consultants(Technical)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be
Production and Implementation
/message/4755150#4755150 [original link is broken]?
hope this helps,
Thanks,

Different tickets obtained during bw support project

hi i am subbu , i need some to give me different tickets which are handled during support project and some soft copies if possible
Please search the forums before posting

Hi,
Can you please tell your requirement in details, why you required it.
Cheers,
Pankaj

Retail:Support project role

Hi experts,
I am in "support project" now.I know how to create article (MM41).After creation of article when and where i will find the IDOC for article (WP_PLU01).After finding the IDOC number of the artilce what i have to do.I want "complete role" of an "support project SAP IS-Retail functional consultant" in support project. Hope you understand my query.Expecting complete and clear answer for SAP Experts.Thanks in advance.
Regards
Sandhya

Dear Sandhya,
SAP IS Retail Consultant role in ongoing (Post Go-live) support varies from Level 1 to Level 3 as well as client to client.
Mutually agreed tasks are part of Statement of Works (SOW) reflects in Contract / Agreement. So, you can refer SOW to know complete role.
In mean while, are you supporting Indian Client or Foreign Client?
In general, Support consultant should carry out following tasks;
(a) Trouble shooting in master data and transactional errors
(b) Training
(c) Interaction with team on proactive basis
(d) Facilitating to get MIS Reports
(e) Preparing FS document for Inhouse reports
Regards,
Muralidhara

Help regd. MM support projects with Realtime tickets

Hello Gurus,
Plz help me in knowing how a MM support projects work and plz provide me the list of MM tickets we get in real time.
This would be of gr8 help.
will reward you with maximum points
thanks
AJ

Hello Manu,
In the support project, the client is already run their business on SAP so you can think of some kind of the scenarios i.e. create new SLoc, create new material group, create new pur group, create new condition type. For this kind of requirement, client will create the ticket and the service partner (consulting firm) will provide the business solution or application solution. This is simple scenario. Now, all the thread is created by someone who were haveing problem with SAP system or wants to know the additional information and as a SDN contributor we are providing them support. so in our case, all thread will be treated as tickets and successful answers for that query are solution for those tickets.
Personally, I have not seen any documentation for tickets. But checkout in the first thread of this forum which explains about tickets and the process for tickets.
Hope this helps.
Regards
Arif Mansuri

I have my Mac Book Pro with the OS Yesomite since a month and I am feeling that my mac is getting slower than before a month. I want to install OS Lion on my mac. I think i have a DVD of OS Lion which comes when i bougnt Mac laptop in 2011.

I have my Mac Book Pro with the OS Yesomite since a month and I am feeling that my mac is getting slower than before a month. I want to install OS Lion on my mac. I think i have a DVD of OS Lion which comes when i bougnt Mac laptop in 2011. Should i install OS Lion? What wil happen if i install OS Lion, do i lost my Applications or ...????

Hi, the last install dvd that came out for mac's was Snow Leopard,10.6.3. Lion is a download from apple. You cannot just install it over Yosemite. You would have to backup your drive to save files you want and do a clean install. You might want to look into getting more memory. You can run 8 Gig"s of memory on your Macbook Pro.If your Macbook Pro is getting really slow you might want to download EtreCheck and then post the results here.http://www.etresoft.com/etrecheck Check out this article. http://support.apple.com/kb/PH19031

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

http://support.apple.com/kb/HE57
And here:
http://support.apple.com/kb/HT1434

For a beginner to work in Oracle EBS, Which is better start, support project or implementation?

Dear Experts,
I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
Secondly I want to know what are differences In Roles and Responsibilities as a fresher in Support and Implementation projects.
Please reply ASAP.

Dear Experts,
I have just joined a company which works on Oracle ERP. and i have been assigned to a support project with an idea that there i will have more opportunities to learn and then I can shift over to Implementation project. Since I am a fresher I have no clue How the career growth goes. So my question is whether I should first take support and then Implementation or I should Take an Implementation Project Directly.
Secondly I want to know what are differences In Roles and Responsibilities as a fresher in Support and Implementation projects.
Please reply ASAP.

In support project which type of requests can be send by users.

Hi All,
Give me some examples of user requests and solutions.
Thank You.

Hi,
User Requests/Tickets are raised to address an issue (eg. data load erros/ data reconcilation / data missing issues /incorrect data in reports) or to perform some enhancement or to execute some thing that is not part of scheduled activity (for eg an adhoc load as requested by business).
Tickets can be created thru differnet methods like calling the support teams/using tools like Remedy or sending mails to support with all details and requesting for a ticket etc.
Based on the issue they will priortized like High priority, Medium priority and Low priority or Like Cat or Category 1 to Category 5 where Cat 1 indicates maximum severity and Cat 5 the lowest severity.
For each Cat/Priority there is a different SLA (Service Level Agreements) maximum alloted time to resolve the issue.This depends on each project agreement.
Cat 1 generally means high severity likt system down/no connectivity and has SLA as 3 hrs or so.
Cat 2 also means serious issues but with some less severity and has SLA as 5-7 hrs or so.
Cat 3 typically mean data load error and SLA may be 12-24 hrs or so.
Cat 4 may be data reconcillation / data missing issues /incorrect data in reports and SLA may be 2 weeks or so.
Cat 5 is enhancements and have the luxury of more time available like 3 weeks to one month or more.
This is generally a business decision.
System generated tickets are generally those in Cat 1,2 and 3.
(eg. data load erros/ data reconcilation / data missing issues /incorrect data in reports)
Invalid data.
Duplicate records.
Lock issues.
No Sid value found.
Caller 70 missing.
Idoc/tRFC error.
Error at source system etc.
Customer gerated tickets are generally those in Cat 4 & 5.
(enhancement/adhoc activities etc)
Optimizing Process chain
Reloading of R/3 data from different clusters Reconciliation issues
Changing an existing report/Creating New report.
Adding a char or KF to cube.
Performace issues.
Enhancements as per Business requirement.
This a means of not just resolving issues but also enable business to track the activities performed on the system and also for billing purposes.
Caller 9 error
It may be a Time stamp issue with DS.
Try this.
Replicate the data source in BW.
Run the program RS_TRANSTRU_ACTIVATE_ALL for the source system.
User Requests/Tickets/Change requests
Production support
https://forums.sdn.sap.com/click.jspa?searchID=10063267&messageID=3785914
http://www.sap-img.com/business/daily-tasks-in-support-role-and-infopackage-failures.htm
http://www.orbis-europe.com/downloads/BW%20Spex%20Data-load%20monitor.pdf
http://www.orbis-europe.com/downloads/BW%20Spex%20Data-load%20monitor%20detail.pdf
Hope this helps.
Thanks,
JituK
Try Searching in SDN for this Topic and you will find much detailed info as this is discussed very frequently.

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says '' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit

I want to edit my raw images on cs5 photoshop. But when I go to open the .CR2 file it says
'' Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. Please visit the Camera Raw help documentation for additional information. ''
When I go to updates in photoshop help i try to update photoshop and photoshop camera raw but it then says
'' Updates could not be applied the error log file may help you in identifying the problem. Then, try updating again. If the problems persist, contact customer support for further assistance.
Photoshop Camera Raw 8.7.1(CS6) There was an error installing this update. Please quit and try again later. Error Code: U44M1I216 ''
I dont know how to get around this please help

CR2 files from which Canon camera?
Supported cameras are listed here
Camera Raw plug-in | Supported cameras

I want to use icloud on my macbook and cant because I am using OSX10.6.8 - I want to upgrade this but I cant upgrade to mountain lion as my mac does not support this - cannot find a way to go to Version 10.7.4 which i understand supports icloud - help

want to use icloud on my macbook and cant because I am using OSX10.6.8 - I want to upgrade this but I cant upgrade to mountain lion as my mac does not support this - cannot find a way to go to Version 10.7.4 which i understand supports icloud - help to do this please

If you purchased Lion for your iMac, just log into the Mac App Store from your MacBook using the Apple ID under which you purchased Lion and go to the Purchases page. You will be able to download and install Lion there.
searching the internet i found a link to upgrtade to 10.7
The only place you get get Lion is from the Mac App Store. If you found some other site, that was an illegal copy and almost certainly tied to someone else's Apple ID and hence unusable by you. If the link was just to the Mac App Store, see above.
As to the problem with synchronization to iCloud, that's not a 10.6 question, so I'd suggest you take up that specific issue in either the Lion or iCloud forums, providing full details, and someone there can probably help you sort things out.
Regards.

What r the types of tickets in supporting project

what r the types of tickets in supporting project?
different types of tickets?

Hi
Make small search before posting the query there are tons of posts on the same issue
Generally in support The ticket will be raised by the end user through Global help desk. er. So if we need to see that sales order means we need to go for production system,.
If we need to go for config changes, we need to do the config changes in client 'y' of the development system ( take a scenario that i have the land scape of development server with two clients like x, y and quality with client x and production with X) and transport it to the client X and do the testing. If every thing is Ok then transport it to the Qualitty server and test it. Here these testing documents in quality has to send to the enduser for his approval (UAT - User Acceptance Test). After getting the approval from the end user you can transport it to the production.
After that you need to close the Ticket in the ticketing tool.
Tickets
Re: support - tickets - with TCs- 4 real time tickets on urgent basis
Re: REAL TIME TICKETS
Message was edited by:
SHESAGIRI.G

My pc has win the operating system view, which does not support lightroom 5. I want to buy version 4

My pc has win the operating system view, which does not support lightroom 5. I want to buy version 4?

Thank you, Jim, for your prompt reply. Amazon has it for $151.99, Ebay has a few copies that end up being about as expensive after international shipping and other fees, and I don't trust most of the other sites after reading reviews on them. Looks like I'm going to have to fork out some dollars. How unfortunate.
Thanks again,
Michelle

Support project (more details)

Hi Guys,
I am fresher in BW, I have client round in support project
What type off question they will ask, I need more details about tickets,
How many types off ticket? Anybody Immediately I need answer me
Regards
Ravi

Hi Ravi,
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
we can perform the daily activities in Production
1. Monitoring Data load failures thru RSMO
2. Monitoring Process Chains Daily/weekly/monthly
3. Perform Change run Hierarchy
4. Check Aggr's Rollup
To add to the above
1)check data targets are ready for reporting,
2) No failed or cancelled jobs in sm37 monitors and Bw Monitor.
3) All requests are loaded for day, monthly and yearly also.
4) Also to note down time taken for loading of critical info cubes which are used for reporting.
5) Is there any break in any schedules from your process chains.
Siggi's weblogs for data load error and how to restart process chain
/people/siegfried.szameitat/blog/2005/07/28/data-load-errors--basic-checks
/people/siegfried.szameitat/blog/2006/02/26/restarting-processchains
As the frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
1. Why there is frequent load failures during extractions? and how to analyse them?
If these failures are related to Data, there might be data inconsistency in source system. Though we are handling properly in transfer rules. We can monitor these issues in T-code -> RSMO and PSA (failed records) and update.
If we are talking about whole extraction process, there might be issues of work process scheduling and IDoc transfer to target system from source system. These issues can be re-initiated by canceling that specific data load and ( usually by changing Request color from Yellow - > Red in RSMO). and restart the extraction.
What is the daily task we do in production support.How many times we will extract the data at what times.
It depends... Data load timings are in the range of 30 mins to 8 hrs. This time is depends in number of records and kind of transfer rules you have provided. If transfer rules have some kind of round about transfer rules and updates rules has calculations for customized key figures... long times are expected..
Usually You need to work on RSMO and see what records are failing.. and update from PSA.
What are some of the frequent failures and errors?
As the frequent failures and errors , there is no fixed reason for the load to be fail , if you want it for the interview perspective I would answer it in this way.
a) Loads can be failed due to the invalid characters
b) Can be because of the deadlock in the system
c) Can be because of previous load failure , if the load is dependant on other loads
d) Can be because of erroneous records
e) Can be because of RFC connections
These are some of the reasons for the load failures.
for Rfc connections:
We use SM59 for creating RFC destinations.
Refer the help on creating source system:
http://help.sap.com/saphelp_nw2004s/helpdata/en/ac/4a4e38493e4774e10000009b38f889/frameset.htm
http://help.sap.com/bestpractices/crossindustry/businessintelligence/v131/BBLibrary/documentation/B84_BB_ConfigGuide_EN_DE.doc
Data Validation:
In BW any extraction we have to do Data Validation ..i.e.. data comparision between BW side and Source System side (Ex..R/3). Normally we do it in Unit Testing.
Pls do check the link below
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/8c92d590-0201-0010-5aa0-ee7a993f295c
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/968dab90-0201-0010-c093-9d2a326969f1
upgrade
Check the INSTGUIDES from market place related to 04S upgrade:
https://websmp106.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000659945&_SCENARIO=01100035870000000202&
Also:
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/2e8e5288-0b01-0010-2ea8-bcd4df5084a7
Release notes for 04s:
http://help.sap.com/saphelp_nw2004s/helpdata/en/57/a21f407b402402e10000000a1550b0/frameset.htm
take a look in:
www.service.sap.com/bi --> Product Information Previous Releases --> Media Library --> HOW TO... Guides --> Guide List SAP BW3.5 - Part of NW 04 --> Business Intelligence --> How to SAP BW 3.5 upgrade prep & postupgrade checklist.
Here you will find all necessary steps for an Upgrade.
Source system
http://help.sap.com/saphelp_nw04/helpdata/en/7a/27bcf087c7464db8b95eaa717b6e6a/content.htm
Dead Locks
Refer the lniks:
Re: cube lock when multi-request insert at same time
Re: Dataloading Shortdump
****Assign Points if Helpful****
Regards,
Ravikanth

Support project procedure

Hi Guys,
Iam new to SAP BI World and now Iam working on support project , At our client there are there servers i.e Dev. server, Quality Server and Production server,
I want the detail procedure that, If I get a Ticket how should I handle, I mean to ask, In which server v have to do changes and in which server we have to test( I mean Unit testing) and when we have to go for UAT( User Acceptance Test) and when v have to transport to Production.
Anothe question Is, will there be any data in Dev. Server or not.
Pls give me detail step by step procedure.
Suitable solution will be Regarded with healthy points.
Reagards...
BW World

Hi,
Normally we use the three tier architecture. Dev Box > QA Box > Prod Box.
All the Developments, Break fixes and enhancements are done in Dev Box and then tested in QA Box and later transported to Prod Box. Normally we do employ only a single Dev box. But in a particular scenario we used a diff independent Dev box exclusively for a new development as requested by business.But the QA Box and Prod Box will be the same finally.
But we may come up with a Pre-Prod if needed later on (if we feel that are some effects on current prod loads).
Yes there will be some data in Dev and Assurance.But it may not be up to date. It may be some test data also.
Thanks,
JituK

I WANT TICKETS WHICH COME DURING SUPPORT PROJECT IN SD

Similar Messages

Maybe you are looking for