Hi, I have the Creative Cloud through my school and have it installed on my Mac, Can I install it on my PC as well or do I need an additional membership?

Aaron,
That should not be an issue. If you are using creative cloud, you can install the apps on your primary computer and one backup computer. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for example, you can install your applications on both. See the product license agreements page for more information. Read more in the Creative Cloud FAQ
Pattie

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Hello, good morning ! I have the creative cloud photography ( photoshop lightroom + ) and suddenly my Lightroom is giving error asking serial . Where I find my serial ? Help me!

Hello, good morning! I have the creative cloud photography (photoshop + lightroom) anda suddenly my Lightroom is giving error asking serial. Where I find my serial? Help me!!!

Hi Morana,
Adobe Creative cloud applications do not have any serial numbers. They are activated through your adobe id.
Please refer to the help document to fix this issue:
Creative Cloud applications ask for serial number
Regards,
Sheena

I downloaded creative cloud through my school and it gave me a 30 membership

I just downloaded Creative Cloud through my school (Maryland Institute College of Art) but it is saying that I have a 30 day membership that ends today. I can't find my serial number anywhere. Please help!!!

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

I have put my documents on creative cloud preview and now I can not open the creative cloud preview window open and I have nothing in my creative cloud app

The license allows YOU to install on a 2nd computer... it does not allow someone else to use your license
Licenses and terms of use | Adobe
You may also not purchase an Education version for someone, they must do that for themself... if they qualify
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html
I do not know how it is done, but you MAY be able to buy her a regular subscription and pay with your credit card... just not the Education version that has strict requirements

Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?

Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do? Also if I click on "reload application"...the error is still there

Sorry I can not understand what I have to do. Could you please explain me what I have to do?
Messaggio originale----
Da: [email protected]
Data: 02/01/2015 11.01
A: "Francesco Mazzetta"<[email protected]>
Ogg: Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?
    Hi , in the Creative Cloud panel under "APP" i have the following message "download error". What I have to do?
    created by Mylenium in Creative Cloud Download & Install - View the full discussion
Troubleshoot Creative Cloud download and install issues
Mylenium
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If I have the creative cloud package which has Photoshop, Indesign and Illustrator CS6, do I have to pay to again to get the CC 2014 version?

If I have the creative cloud package which has Photoshop, Indesign and Illustrator CS6, do I have to pay to again to get the CC 2014 version?

It really depends on which subscription plan you are signed up to. Normally whichever programs are available thru your subscription are listed for you to install in the CC desktop manager application. If you do not see certain programs listed it might be because your machine does not meet the system requirements for them... that is normally what happens with the manager.

Hi! I have had the Creative Cloud in use before and now I want to start using the programs again. How do I do that?

Hi! I have had the Creative Cloud in use before and now I want to start using the programs again. How do I do that?

restart a subscription, https://creative.adobe.com/plans

I have the Creative cloud panel blank... without apps...

I have the Creative cloud panel blank... without apps... i just restarded 5 times...What should I do? I subscribed to photography and I only one active computer ... qiuesto would be the second. I do not know what to do ...

first, close your cc desktop app.
then, rename the opm.db file by:
    navigate to the OOBE folder.
        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
    and rename the opm.db file to opm_old.db, eg
finally, launch your cc desktop app.
if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Hi, I have subscribed to the Creative Cloud for photographers (Lightoroom and Photoshop cc) but when I try to access the mobile lightroom the following message appears: "Your trial period has expired." how can I fix it?

hi, I have subscribed to the Creative Cloud for photographers (Lightoroom and Photoshop cc) but when I try to access the mobile lightroom the following message appears: "Your trial period has expired." how can I fix it?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

I bought the creative cloud in early May and I have two questions, no monthly charges have been made

I bought the creative cloud in early May and I have two questions, no monthly charges have been made and the activation code I have not, but I can access everything without problem.
and also want to know how many computers I can keep my creative suite installed or creative cloud

ajalarconvera
Welcome to Adobe Community.
Creative Cloud subscriptions dont need serial numbers as they work on the basis of your Adobe ID and password . You can use a single Creative CLoud subscription on upto two computers only.
For the charges, i will have to check the same from our end . Can you please provide me your email add in a private message along with the order number as well.
Regards,
Kartikay Sharma

Lightroom creative cloud requires an additional account beyond the creative cloud account that I already have?

I says my trial has expired.
I've had creative cloud through my school since its inception, so I do not understand what that means, but when I click the button, it takes me to a Lightroom only version of Creative cloud. Is this a separate fee?

I get the message, welcome onno, you're already subscribed ... blah blah blah ... would you like another copy of the same product?
So in the mean time, I cannot even try the lightroom mobile feature because my trial has expired.
How do I get rid of that?

I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

I have a creative cloud subscription for myself and 2 other colleagues but cannot add the other 2 colleagues as users. How do I do this?

Hi American,
I checked you account and I found that you just have 1 seat in your Creative Cloud account. You need to add a license from the top right corner on your Team admin page.
You can follow the article: Creative Cloud Help | Manage your Creative Cloud for teams membership which will help you to add a license in your Team account.
Let us know if you face any troubles while doing that.
Thanks,
Ratandeep Arora

I purchased Creative Cloud Photograher option today and have not gotten a link for the Kelby One?

I purchase the Creative Cloud Photographer option today and got a receipt and downloaded Photoshop and Lightroom but have not gotten the advertised Kelby One training link. What should I do to get it?

Moving this discussion to the Adobe Creative Cloud forum.
Skips_shots I would recommend contacting our support team directly at Contact Customer Care as opposed to posting in a public forum regarding this topic.

When i open open illustrator he asks for a serial code, while i have the creative cloud package. How can i change this?

when i open open illustrator he asks for a serial code, while i have the creative cloud package. How can i change this?

marijvelt,
Please contact your IT admin to get the product licensed.
If you still face the issue. Please drop me a mail @[email protected]
-Pragya

I am an educator. I signed up for the Creative Cloud account, believing I would have access to all

I am an educator. I signed up for the Creative Cloud account, believing I would have access to all the programs. Is this incorrect? When I try to download and install the programs, it tries to charge me 19.99 for each or set me up on a trial.

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Sign in or activation errors
Mylenium

Hi, I have the Creative Cloud through my school and have it installed on my Mac, Can I install it on my PC as well or do I need an additional membership?

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