Hi, I just had a session with an apple support staff and now my Macbook Air won't start up. What shall I do?

I contacted Apple support because I couldn't download apps on iTunes.
I got called back by Apple who redirected me to a technician.
The technician had access to my macbook air screen and via her directing me on the screen and via telephone she had me remove a bunch of stuff from my computer.
After that it seemed initially that the iTunes problem was fixed because the iTunes box showed that it was downloading the app. But it just said it was dowloading it but there really wasn't any progress visible.
So I decided to restart the computer but it would never start back up.
I scheduled an appointment at the Genius bar closest to me for tomorrow.
Is there anything else I can do/try?

Since I do not know what she had you remove it will be hard to say what exactly to do. If your  original problem was automatic downloads here is what apple says.https://support.apple.com/en-us/HT202180 First i would try a pram reset. Command/Option/P/R keys at startup for three chimes. Then if no startup Go to recovery. Command R or Option R at startup. Then use the utility option and check /repair startup volume and also permissions. If still no response you might have to use recovery to reinstall your operating system. You should have your files backup up even though a reinstall does not normally delete personal files.

Similar Messages

  • I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

    I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

    Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

  • I have just updated my iPad2 with iOS 6.3.1. and now I am unable to access my home network. The Wi-Fi icon in the status bar is not shown. Under settings, Wi-Fi it shows my network name and under the Wi- Fi menu, chose a Network it shows it is searching f

    I have just updated my iPad2 with iOS 6.3.1. and now I am unable to access my home network. The Wi-Fi icon in the status bar is not shown.
    Under settings, Wi-Fi it shows my network name and under the Wi- Fi menu, chose a Network it shows it is searching for my network by name and continues to run and run without finding the network.
    Prior to updating to iOs 6.3.1 my system worked perfectly.
    Can anybody help please.

    1. Turn off router for 30 seconds and on again
    2. Settings>General>Reset>Reset Network Settings

  • I just updated my 4S with iOS 8.1.1 and now my screens are not proportioned correctly - just a bit to long and wide. Is there a way to adjust? Or go back to 8.1?

    I just updated my 4S with iOS 8.1.1 and now my screens are not proportioned correctly - just a bit to long and wide. Is there a way to adjust? Or go back to 8.1?

        lisan1234,
    I am sorry to hear about the screen issues. To clarify, do you only notice the screen proportion difference when in a certain application? By to long or wide are you stating that parts of the screen images are cut off? Please provide details
    LindseyT_VZW
    Follow us on Twitter @VZWSupport

  • Why do i constantly get cut off on calls.  I've had this problem with my 3GS, my 4S and now my iPhone 5.  When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone?  is there an App for that !!

    why do i constantly get cut off on calls.  I've had this problem with my 3GS, my 4S and now my iPhone 5.  When the core functionality is Phone, i.e. the ability to talk, why can't Apple make the iPhone function as a Phone?  is there an App for that !!

    Well, since you've had the same problem, with three different phones, that all use different size sim cards, it seems pretty obvious the problem is with your carrier/coverage & nothing to do with your phone or sim card.

  • I recently update my iphone 5 and had lots of problems.  Apple support helped but now I see that none of my music is downloaded.  Do I have to download each song/playlist individually?

    I recently update my iphone 5 and had lots of problems.  Apple support helped but now I see that none of my music is downloaded.  Do I have to download each song/playlist individually?

    Updated the phone to IOS 7.1.1 but there was a problem with my computer.  Everything was removed from the phone but I couldn't get it back without help.  The tech helped me and everything is fine now except the music.  I did sync it and backed it up but wonder if I should restore backup.  I'm a little nervous to try that, what do you think.

  • I just downloaded Mavericks and now my AutoCAD 2012 won't open. What do I do?

    I just downloaded Mavericks and now my AutoCAD 2012 won't open. What do I do?

    Autocad 2012 is NOT Mavericks compatble.
    So, you either need to find and pay for an upgrade AutoCad 2013 which is compatible with OS X Mavericks or pay to upgrade to AutoCad 2014.
    If you have a cloned backup of your previous system before upgrading to Mavericks, it would have been easy to revert back to your previous OS X version.
    If you don't have a previous backup, your only option, now, is to create a backup of your system and important data , now, to an external hard drive. Once you have a backup, you need to purchase and clean install OS X 10.8 Mountain Lion (if you haven't purchase Mt. Lion already).
    http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion
    AutoCad 2012 is compatble with OS X 10.8. You'll have to reinstall all of your applications including AutoCad.

  • I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibited ted sign. Any suggestions pls.

    I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibted sign. Any suggestions pls.

    Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    How to Clean Install OS X Yosemite
    OS X Mavericks- Erase and reinstall OS X
    OS X Mountain Lion- Erase and reinstall OS X
    OS X Lion- Erase and reinstall Mac OS X
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • My MacBook Air won't start up.  It's completely powered, yet when the white screen with the apple shows up upon me turning it on, it shuts right back off.  Can someone help?

    MacBook Air won't start up even though it's fully powered.  The white screen with the apple logo appears when I turn it on, then it shuts right back down.  Can someone help me?

    Hey Msazama30,
    First, I would start off your troubleshooting by following the steps in this link:
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    Then, if that doesn't work, try out the information in here:
    Step by Step to fix your Mac
    https://discussions.apple.com/docs/DOC-3353
    Welcome to Apple Support Communities!
    All the best,
    Delgadoh

  • Just upgraded to snow leopard, downloader apple support drivers for canon mp620.  Why won't a printer list display in add printer window?

    Just upgraded to snow leopard, downloader apple support drivers for canon mp620.  Why won't a printer list display in add printer window?

    Assuming the MP620 is connected to your wireless network, then there are two components to this device - the printer and the scanner. The printer uses Canon proprietary software while the scanner is supported by Apple's Bonjour service. So in many cases, you will at least see the scanner, shown as Bonjour Scanner in the Kind column, while the printer can take longer to appear and is shown as canonijnetwork in the Kind column. If you cannot see either then you have a network issue. Try turning off the MP620 for a minute and then turning back on. Then see if the scanner / printer component appears in the Add Printer window. If you still don't see either, then confirm the MP and the Mac are using the same network. If you know the MP's IP address you can use Network Utility to Ping the address. You can also enable Bonjour Bookmarks in Safari preferences and when selected, the MP620 should appear.

  • I upgraded the OS on my iMac to Lion from the App store; and after installation, it restarted and now the operating system won't start up.... it keeps displaying the apple/folder with a question mark and a circle with a line through it! Please help!

    I upgraded the OS on my iMac to Lion from the App store; and after installation, it restarted and now the operating system won't start up.... it keeps displaying the apple/folder with a question mark and a circle with a line through it! Please help!

    Try starting up with your Snow Leopard DVD and see if the disk can be repaired. Once you are at the installer screen go to the Utilities Menu and choose Disk Utility and choose repair disk. You might also want to try Diskwarrior.
    Hope this helps.
    Ben

  • My MacBook Air won't start it's grey with apple logo Howe do I fix this?

      I have 2008 MacBook Air today I can't start up. When I press the power button it shows gray screen with apple logo and that thing spinning . How do I fix this?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • Had a problem with the last firmware upgrade and now have a delayed startup

    I made the mistake of doing the firmware flash while the MBP was docked. I don't thing it was successful although it shows the right number. My startup time is about two minutes which is unusual as it used to be super fast (using an SSD). Any ideas?

    See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    B-rock

  • Yosemite just installed and now logitech media server won't start at all.

    Has anyone found a work around for this issue. The Logitech Media server has worked every day for years until I installed Yosemite

    Thank you very much! I did not know about the nightly builds. LMS has pretty much worked throughout the years; it may have needed an update now and then but I never had to go looking for beta versions.
    I held off upgrading my Mac Pro -- which acts as a server for iTunes and other things around the house -- to Yosemite until today. All was well except for getting LMS to start. I was pretty bummed at the prospect of not having my tunes on my Squeezebox radio. In any case, I'm glad I found my answer in 5 seconds here at the Apple forums. Rock on.

  • I emptied trash with itunes in it accidentally and now can't play any songs on itunes what can i do?

    so i needed to clear disk space so i could use imovie more, so i put a load of stuff in trash and emptied it, but somehow i stupidly put itunes there too, so now when on itunes i can't play any songs because it keeps asking me to "Locate" it, which i can't do because it doesn't exist anymore arrrggh! i can't use any of my songs on imovie either, it's very frustrating. If there is any way at all that i could recover the songs so i could play them on itunes then that would be great-
    thanks,
    Hamish

    Hi,
    If you don't have a back up, you have lost your music.
    If you have iTunes Store purchases, you can go into iTunes Store and redownload previous purchases.
    Jim

Maybe you are looking for