Hi. i ordered adobe cc, received payment confirmation, but now am told i don't have subscription?

i checked under subscriptions and can't see any, and can't use anything except a trial version. please help.

Hi wongchenseong1,
Please refer the kb: http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html .
Regards,
Romit Sinha

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