Hide Install Base & its components on UI screen

Hello Guys
How to hide Installbase and its Components on UI Screen of SAP CRM 2007.In which BSP component Installbase and its components are there and how to remove it.
Advanced thanks for suggestions
Regards
VG

Hi,
Which Business Role you are using and which transaction you want to hide the Ibase???
Use Tx-CRMC_UI_PROFILE Now Click on Assign Function Profile of your Business Role (for ex SALESPRO) .Select Funnction Profile CRMUI_MPLAYOUT and change the Profile Value to your own Defined Account Identification Profile.
Regds...
Arup

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Installed Base(ibase) data for segmentation/maintaining customer marketing

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So if the ibase data is updated, the changes should flow back to segmentation/marketing attributes of the business partner/
Please help with any approach which can be useful in this scenario.
Edited by: ankitarora on May 4, 2011 12:42 PM

Please find the reply for your query,,,,,these are the related information
LIST OF DATA SOURCE
CRM IBase Transaction Data
0CRM_SRV_IBASE_TRAN
CRM IBase Master Data
Technical name: 0CRM_SRV_IBASE_ATTR
Installed Base Category - DataSource for Texts
Technical name: 0CRM_IBTYPE_TXT
Characteristic for IBase or Component - DataSource for Texts
Technical name: 0CRM_IBFLAG_TXT
GUID of Installed Base/Component - DataSource for Texts
Technical name: 0CRM_IBAKEY_TXT
IBase Text Component - DataSource for Texts
Technical name: 0CRM_IBTEXT_TXT
DSO:
CRM Service - Installed Bases and Components
Technical name: 0CRM_IBCO
QUERYS
Installed Base Analysis by Location
Technical name: 0CRM_IBCO_Q0101
Installed Base Analysis by Business Partner
Technical name: 0CRM_IBCO_Q0104
Analysis of Products in Installed Bases
Technical name: 0CRM_IBCO_Q0102
Analysis of Individual Objects in IBase Components
Technical name: 0CRM_IBCO_Q0103
More information
http://help.sap.com/saphelp_nw70/helpdata/EN/ef/c4e1edcb84fa4abd6ddd00130de600/frameset.htm
For more information, see the CRM documentation under mySAP Business Suite à mySAP Customer Relationship Management à CRM Enterprise à Analytics à Service Analytics.
Regards
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Strategy/Value of Installed Base Hierarchies?

Hi - We are converting several thousand R/3 4x equipment master records into a new solution that will have both ECC6 and CRM 6.0 Service (as well as BI). We intend to load the equipment records in ECC and have them create ibases in CRM.
We've learned that you can create installed base hierarchies in CRM by assigning entire installed bases as components of other installed bases. We understand it can be done but also believe our business would have to bear the cost of creating and maintaining these hierarchies manually.
We've considered perhaps doing it only for important value customers or for other reasons but we are just not sure that the value of manually creating and maintaining IB hierarchies would outweigh the maintenance cost.
We were thinking that perhaps the hierarchy would be visible in analytical processing and could perhaps be used in customer level cost to serve analysis.
Have any of you developed Ibase strategies that included hierarchy development and can you share realities and outcomes?
Thanks in advance for your input, Roberto

Hi,
I think Installed base cannot be used in SALES scenario, hence even if you extend the sales quotation transaction type with service relevant business transaction category you cannot see the object tab in header and nor in item if you assign the item object type in ITEM CATEGORY.
Alternate solution is that you create a CUSTOMER FIELD with EEWB at header or item level in SALES QOUTATION TRANSACTION TYPE and link it with F4 help of installed base IBIB table and relevant Installed base tables in CRM.
Hope this helps. Please award Points if helpful
regards
Surendra More

Extract / Report of Installed Base and partners related to components

Hello,
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Best regards,
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Hi Marcus,
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CRM_IBASE_COMP_GET_PARTNER
CRM_IBASE_COMP_GOTO_PARTNER
CRM_IBASE_COMP_PARTNER_SEARCH
CRM_IBASE_COMP_PARTNER_SEARCHR
CRM_IBASE_GET_PARTNER
CRM_IBASE_GOTO_PARTNER
CRM_IBASE_PARTNER_SEARCH
CRM_IBASE_PARTNER_SEARCH_RANGE
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Hi ,i buy a new lcd screen for my laptop, and when technician turn it on 2 white spots, appears, he say that the base that support the lcd screen its the responsable of white spot its true ?

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I am new to SAP CRM so this might sound like a silly question but i am stuck on it.
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I have the header GUIID.
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I was able to figure it out myself

Report Related to Installed Base (T.Code IB51and IH20)

Hello Experts,
In IB51 Installed Base Number is generating based up on Header Material Number and Serial Number.
and it will be generated based up on both Header Material and Child Data .
But my problem is I need to Find the in which Table IBASE number is storing.
I Need to Generate the report which Needs to be display the IBASE Number along with all the data.
PLease anybody help me to find out the table of IBASE Number..only I hav the inputs Material Number and Serial Number.

Hello Prabakaran,
Simialr issue i'm also facing. I need to generate report which gives details of Installed base in CRM like Partner details, Product details, Sales area details & so on...I'm unable to find Functiona module that gives me data for all these paramaters. If you have found solution for this already kindly let me know.
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Individual object settype in installed base

Hi,
We have created many set types for individual objects.So,If I go to Individual object application I get a new tab general where all these fields displayed.
But we need those details in the installed base application itself,while clicking the corresponding individual object.
Is there any way to get it done without writing Model access class for installed base application.
Thanks and Regards,
Abdul Raheem .S

Hi Abdul,
This is a new feature for CRM 5.0. To implement this in CRM 4.0 is very difficult because several components are affected. New functionality have to be implemented for the ibase access class, product (iobject) access class and for the settype generation (TA COMM_HIERARCHIE etc.).
At first the settype generation has to be modified, because if you create or change any settypes in TA COMM_HIERARCHY, several entries in the different tables of the TA CRMC_BLUEPRINT have to be generated. In CRM4.0 these entries will be generated only for the product or iobject application (both use the same access class).
Then you have to modify the product(iobject) access class: You need a method to set the product guid external and you need a method to control the display mode (if the ibase is locked, no changes at the settypes are allowed, because it is possible that someone edit them in the SAPGUI (IB52)).
At last you have to modify the access class for the ibase application to handle the product specific data. In this class you have to map the ibase component object key to the product(iobject) guid and you have to call the CHECK_ACTIVE_TABSTRIP method of the product access class before the controller with the settypes tabstrip is displayed the first time (the product tabstrip contains all entries for all settypes and with the first call the access class filters these entries ->product guid->category->settypes).
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How to track Service Item in Install Base

Hi,
How to track a Service Item in Install Base. If I'm right, when we define the item as Service Item in Inventory, Install Base Trackable cannot be enableed...
Scenario:
Customer is doing some services to its customer which has a contract for 1 Year. So we are creating service as Service Item in Inventory and then we create a contract for this service item.
How do we track this in Install Base?
Please help
Thanks & Regards,
Pavithara R.

Hi,
A service item by definition need not be tracked in IB. The service may be provided on a machine or asset which will be tracked in IB. Since service item is not a tangiable item, it is not IB trackable.
Kindly explain the business scenario to track the service item in IB.
Regards

Error while creating contact through API in Install Base

Hello
I am trying to create contacts when creating a install base through API...
I tried below code as per metalink note# 215456.1 and giving the below error. I checked setup andI have 'Ship To' exists in Instnace Party Account Relationsship setup in the aplication and also I have a party Id 1232890 exist in hz_parties table with party type as 'Person' and I passed contact_ip_id as instance_party_id from CSI_I_PARTIES table for the instance to be update...
Also, can anybody help me how to purge the error messages before calling the API, suppose if i have 2 records and all two records will error then my second record error getting contatenated with my first error and message count also getting increased(see error message below as message count coming as 2 even though there is only one error)
SET SERVEROUTPUT ON SIZE 1000000
DECLARE
p_instance_rec CSI_DATASTRUCTURES_PUB.INSTANCE_REC;
p_ext_attrib_values_tbl
CSI_DATASTRUCTURES_PUB.EXTEND_ATTRIB_VALUES_TBL;
p_party_tbl CSI_DATASTRUCTURES_PUB.PARTY_TBL;
p_account_tbl CSI_DATASTRUCTURES_PUB.PARTY_ACCOUNT_TBL;
p_pricing_attrib_tbl CSI_DATASTRUCTURES_PUB.PRICING_ATTRIBS_TBL;
p_org_assignments_tbl CSI_DATASTRUCTURES_PUB.ORGANIZATION_UNITS_TBL;
p_asset_assignment_tbl CSI_DATASTRUCTURES_PUB.INSTANCE_ASSET_TBL;
p_txn_rec CSI_DATASTRUCTURES_PUB.TRANSACTION_REC;
x_instance_id_lst CSI_DATASTRUCTURES_PUB.ID_TBL;
x_return_status VARCHAR2(2000);
x_msg_count NUMBER;
x_msg_data VARCHAR2(2000);
x_msg_index_out NUMBER;
t_output VARCHAR2(2000);
t_msg_dummy NUMBER;
BEGIN
p_party_tbl(1).instance_party_id := null;
p_party_tbl(1).instance_id := 1216497;
p_party_tbl(1).party_source_table := 'HZ_PARTIES';
p_party_tbl(1).party_id := 1232890;
p_party_tbl(1).relationship_type_code := 'Ship To';
p_party_tbl(1).contact_flag := 'Y';
p_party_tbl(1).contact_ip_id := 1699185;
x_msg_count := 0;
p_party_tbl(1).OBJECT_VERSION_NUMBER := 1;
-- Now call the stored program
csi_item_instance_pub.update_item_instance(
1.0,
'F',
'F',
1,
p_instance_rec,
p_ext_attrib_values_tbl,
p_party_tbl,
p_account_tbl,
p_pricing_attrib_tbl,
p_org_assignments_tbl,
p_asset_assignment_tbl,
p_txn_rec,
x_instance_id_lst,
x_return_status,
x_msg_count,
x_msg_data);
-- Output the results
if x_msg_count > 0
then
for j in 1 .. x_msg_count loop
fnd_msg_pub.get
( j
, FND_API.G_FALSE
, x_msg_data
, t_msg_dummy
t_output := ( 'Msg'
|| To_Char
( j
|| ': '
|| x_msg_data
dbms_output.put_line
( SubStr
( t_output
, 1
, 255
end loop;
end if;
dbms_output.put_line('x_return_status = '||x_return_status);
dbms_output.put_line('x_msg_count = '||TO_CHAR(x_msg_count));
dbms_output.put_line('x_msg_data = '||x_msg_data);
-- COMMIT;
END;
ERROR
SQL> @p
Msg1: The Party Relationship Type (Ship To) entered is either invalid or it does
not exist in the Installed Base Lookups
Msg2: The Party Relationship Type (Ship To) entered is either invalid or it does
not exist in the Installed Base Lookups
x_return_status = E
x_msg_count = 2
x_msg_data = The Party Relationship Type (Ship To) entered is either invalid or
it does not exist in the Installed Base Lookups
PL/SQL procedure successfully completed.

Hi
We are in 11.5.10.2 and I already checked notes which you sent before and setups are fine as the relationship type' Ship to' having 'contacts' enabled in the setup.
I am also seeing a differernt issue as once I update existing item instnace with the status 'Return for Credit' through API, system is not allowing me to update the extended attributes through front end application manually and I am seeing a note at the end of the screen as 'Note: This item instance cannot be updated. ' and this is only happening when I update the item instance status to 'Returned for Credit' not when I create new item instances with status as 'Created'. Is this intended functionality to restrict update on extended attributes if I change the status of item instnace to 'Return for Credit' ?
Thanks

How to create an Installed base from the sales order

Dear Friends,
could any one let me know the process of creating an Installed base with the below process.
Once a sales order is created in SD, an istalled base need to be created in CRM system with reference to sales order.
There are around 50 final products and approximately 2000(BOM)components for each product exists. but the client wants to maintain only few components
like 100 to 200 components in Installed base.
In CRM system, can we maintain Installed base Template with that 100 or 200 components. If yes, how do we assign the Individual objects(Serial numbers) to each component.
Regards,
Ven

Hi Ajay
there can be two possibilities
Option 1. Create Install base in CRM while creating Sales order in ECC using RFC CRM_IBASE_CREATE. Make some reference of sales order in the Ibase. later when you move equipments to CRM then you can attach these equipments to Ibase (Already created in Thru RFC)in Badi CRM_EQUI_LOAD(This BAdi is called while moving equipments from ECC to CRM).
Option 2. Don't create Ibase at the creation of Sales order. but while creating Equipment just add some indiacator in the equipment to know which sale sorder this equipments belongs.
and once these equipments moves to CRM. Using the BADI CRM_EQUI_LOAD you can club all the equipments(of same sales order) under one ibase.
Regards
Naresh

How to link Sales Order with Service Contract and then with Install Base?

Hi Friends,
1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
3) How can we create AR invoice from Service Contract?
Please let me know if anyone has idea on this.
Thanks in Adavance,
Vara

Dear Sid,
Thanks for your promt response.
Let me explain you what I did.
1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
Here I have few doubts:
1) Are the AR invoice and Service Contract Billing Invoices same?
2) In above scenario AR Invoice has been created, I would like to do the billing from SErvice Contracts and need to create an Invoice in AR? how can I do that?
because as you explained in one of my questions earlier, A Single Invoice can be created for the whole duration of the contract. I want to do that and trying for the same.
3) Regarding the above error message, how can I resolve it and create the service contract against that Order?
Thank you so much for your helpful answers.
Regards,
Vara

Parent and Child relation in Install Base R12

Hi,
Could you let me know the query for, when i pass Instace_ID I should get Parent_Instance details,Child_Instance details along with parent part_numbers and child part_numbers.
I tried using below query, but I m missing child details and child part_numbers, any suggestions.
select distinct
ciip.instance_id parent_instance_id,
ciic.instance_id child_instance_id,
ciip.instance_number parent_instance_number,
ciic.instance_number child_instance_number,
msip.segment1 parent_part_number,
msic.segment1 child_part_number,
ciip.serial_number parent_serial_number,
ciic.serial_number child_serial_number,
msip.description parent_part_description,
msic.description child_part_description,
ciip.active_start_date,
ciip.active_end_date,
ciip.location_id,
ciip.install_date,
ciip.install_location_id
from
csi_item_instances ciip,
csi_ii_relationships cir,
csi_item_instances ciic,
mtl_system_items_b msip,
mtl_system_items_b msic
where 1=1
and ciip.serial_number = 'ABN656'
and ciip.instance_id = cir.object_id
and ciic.instance_id = cir.subject_id
and ciip.inventory_item_id = msip.inventory_item_id
and ciic.inventory_item_id = msic.inventory_item_id
--and ciip.instance_id=46725
order by ciip.instance_id,ciip.instance_number;
Thanks.

Did you check if the serial ABN656 is the parent and has child components under it? Check the below query for the same. Additionally you can also navigate to Oracle Installed Base Agent User responsibility, search for ABN656, click on the record, navigate to Configuration tab and see if this serial has any child components.
select *
from csi_ii_relationships cir
,csi_item_instances cii
where cii.serial_number = 'ABN656'
and cii.instance_id = cir.object_id
Thanks
Shree

Major/Minor Line Relationships in Oracle Service Contracts&Install Base.

Hi,
We have come across a scenario where, based on some business validations, Coverage of a Major Line needs to be TERMINATED.
So, In that case if the Major Line has child lines(Minor) within, then do we need to 'EXPIRE' the 'COMPONENT-OFF' relationship between the Major and its Minor's, which helps in synchronising the data in Service Contracts and the Install Base for that Major Line.
Any inputs would be of great help.
Thanks,
-Santosh.

yes, please define major and minor terms here. are you referring to model (major) and component (minor) relationship?
Also if you just remove component-of relationship, you will end up with orphans. is that ok from business perspective?
~Amol

Hide Install Base & its components on UI screen

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