Increase in monthly direct debit

I got my may bt bill for phone & broadband today and it was slightly higher than usual. BT have said they are going to increase my monthly payments from £43 (which was the figure they advised I pay each month) to £76.50 a month.
This is too high a sum for me to reasonably afford each month. Can my monthly repayment not be set at a more realistic figure at around £55?
Thanks for your help.
Solved!
Go to Solution.

Hi gibson971,
Depending on how much the credit or debit balance is increasing by, the Monthly Payment Plan amount is reassessed regularly and changed accordingly.
I'll take a look at your account and send you an email shortly with more details relating to your own Monthly Payment Plan amount to see what we can do here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Re: Confused by increase in Monthly Direct Debits

Hi everyone!
I'm new to the forums and have a quick question: We have a BT line at home which is purely for broadband, so we hardly use the home phone for any calls. As such, our monthly bills are £13.50, which is only the line rental amount. I've been sent an email today with my latest bill telling me I'm in credit to the tune of nearly £30, so BT are giving me a 2 month holiday from payments, which is nice. However, the next line then goes on to tell me my direct debit payments are going to increase to cover my bills!
I'm a bit perplexed by how my direct debits can increase to cover my bills when a) I'm in credit the majority of the time and keep getting payment holidays, and b) I hardly ever use my home phone so I never actually pay any call costs!
Can someone from BT please get in touch and help me to understand, because this doesn't make much sense to me....
Thanks.
Carmen.

Hi Carmen, my suggestion would be to fill out the link for the mods to take a look into it for you:
http://bt.custhelp.com/app/contact_email/c/4951
It takes up to 72 hours for a response, but it's often faster - I've had a response within an hour today!
Contact The Mods
Use Live Chat to speak to an advisor
Charges for cancelling your contract early

Confused by increase in Monthly Direct Debits

Hi all.
Being a newbie, I'm sure this topic must have been raised in the past.
As a new BT customer, I was paying Monthly Direct Debits of £23.50 to cover my contract for Unlimited Evening and Weekend Plan plus BT Total Broadband Option 1.
After 6 months, I have just received a bill advising me that my Direct Debits would increase to £38.00 per month (a rise of 62%!).
Having been unable to get through to an advisor on the phone, I thought I'd do a little research on the web. I found the BT Help topic "Why has my Monthly Payment Plan amount changed?", which lays out the way the bill is calculated:
Monthly Rental Charges + Last quarter usage divided by 3 + Outstanding charges divided by 6 = Monthly Payment.
In my case, this would be: £23.43 + £3.51/3 + £5.44/6 = £25.51 per month.
Therefore, I'm a little confused, not to mention rather annoyed that my Direct Debits have been increased to £38.00pm, when £26.00pm would seem more reasonable!
Any help would be appreciated.
Martin

Hi Martin,
Having the same kind of problem with BT...you are not alone!
I signed up to BT Vision back in October10 where the nice salesman told me for the package i was having (phone, broadband and tv) I would be paying £51 a month based on my previous phone usage (this figure was worked out for 3 months in advance). After a few initial teething problems all went well until after 3 months BT then tell me my payments were jumping to £88.50 a month without any explanation (my phone usage had not changed in any way during this time). Another 3 months pass, where in the meantime I had paid BT a total of £265.50 but my bill says I only owed them £151.51 so I was in credit by £113.99. BT still wanted to carry on charging me £88.50 even though that was way over what I should be paying. After cancelling the direct debit ( which was an arduous process over the phone talking with their overseas billing department) I have now received a bill for £50+ .....where has my £113.99 credit disappeared?....wits end?....tearing my hair out?....pulling teeth?...all could be used to describe the BT billing experience. The scary thing is BT would of quite happily carried on taking £88.50 out of my account every month and not done a thing.....but if i wasn't paying enough they would be quick to up my payments. Also they are sitting on my £113....along with doubtless other customers overpayments and getting a nice little bit of interest off it. Unfortunately I am tied into an 18 month contract with them and whilst I cant fault the services they provide (although my broadband usage goes near my 40 GB limit which astounds me because we only use the internet for the usual things e mails you tube etc. but thas another forum issue!) i would quite happily just get a freesat box and another internet provider because it seems BT just dont care!
rant over ...well at least till i try to ring BT later!
Pete

Outrageously high broadband fee by monthly direct ...

Confused by constant increases in Monthly Direct Debits, spoke with the indian helpdesk on numerous occasions over the past 12 months and to be honest I am outraged by the change of paying an increase in a Broadband Only option 3. Look if I take up a 12 month contract I know how much over a 12 month period I should be paying. Please do not try and tell me how to work out the BT way of billing! When they originally sell you a service, its generally pay X for 3 months then goes up to X for the rest of the period, so why do BT feel the need to increase your payments. The last conversation I had was because of the predicted useage on my telephone, BT felt the need to increase my monthly direct debit? Why? I have never used the the BT landline for calls, it is a broadband only option so why are they using this predicted useage! Listen, when I took the service out it should be £11 a month line rental and £ 25.99 broadband, so why am I constantly fighting to keep my broadband amount to £37 a month (which I am more than happy to pay, or was anyway), which it should be, but instead I am paying £49 a month for broadband only!!!
£49 a month for broadband... Incidentally started doing some investigation on other service providers and what I am paying is more than double. Also to top it off the exchange I am on only handles 2meg download.
Can someone investigate this immediately because I am not prepared to contact your indian helpdesk who are totally useless.
Thanks

Hi stevem1981,
Welcome to the forum.
I think Ectophile's right, it sounds like you're on a Monthly Payment Plan, where a set amount is taken from your bank account each month, and then you receive a quarterly statement advising of your debit/credit balance.
If your account is in debit or credit by a large amount (and this is relative to what you pay monthly) then the amount is reassessed and increased/decreased accordingly.
If you can send in your forum username and BT account details to the email address registered against my profile I’ll check this further for you.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TS1702 I purchased an app from the itunes store by direct debit. I now wish to cancell this subscription, but I can't seem to find out how to do it. Help I am going around in circles.

I recently purchased an app. from iTunes that was on a monthly direct debit subscription. Despite trying to following directions from iTunes to cancel it - I am getting no where. Seem to be going around in circles. Can any one help with some straightforward directions on how to do this please?

See here:
http://support.apple.com/kb/HT4098

Adobe will not accept Bank Direct Debit for payment

Adobe have just lost a Creative Cloud sale to me because it will not accept a monthly Direct Debit as means of payment rather than a credit card. As the law on periodic payments via a credit card carries a high high compared to the law on bank Direct Debits, I am afraid that such short sightedness means "Thanks but No thanks!". Pity! ( BTW Adobe bank Direct Debits provide more security for the supplier than credit cards.)

I do not know the details and I do not have a saved link, but I have read that it is possible to buy from an authorized merchant
Adobe contact information - http://helpx.adobe.com/contact.html

Please help - direct debit increased by 100%, canc...

Dear all,
Any assistance with this problem would be massively appreciated. I'll try to keep this as simple as possible but as usual it's a long story.
We previously lived in rented property and used BT Infinity Option 2 with unlimited evening and weekend calls.
We have just purchased our first home and arranged to transfer the service with us. I was informed that there would be no fee to install a line as we had an existing contract. An appointment was made for an Openreach engineer to install infinity at the new address on October 10th, 8am - 1pm. Our service at the previous address was stopped from October 1st when we moved out/in.
Shortly before, I had an SMS message and a phonecall indicating a problem with the order. I rang and spoke to various people and it seemed that the problem was transferring the line from Sky (whom the previous owners had used). Eventually the gentleman at BT informed me that they would find a workaround and that everything should still be on for 10th October. I was also informed that we would not pay for broadband, line rental or calls for any downtime (i.e. 1st October to 10th if everything had stayed on track).
At 1.30 pm on 10th, I rang my partner (who had taken a day off work for the appointment). No engineer had visited. I logged onto 'My BT' and it said that a visit was no longer necessary as the line could be activated remotely. I considered that this could not be correct as from experience Infinity demanded a new faceplate and the fibre modem which we didn't have.
I then spent an hour on the phone trying to sort it out. The first staff member did not understand my point about the fibre installation. The second then informed me that there was a fault on the line and a new order was necessary (not reflected at all online). At this point I had completely pushed my lunch break to the limit and had to ask them to call my partner.
My first gripe is that after my partner took a valuable day off work nobody bothered to contact us to say that the visit was cancelled.
My partner informed me that a new appointment had been booked for 30th October. However, the order was to be expedited and we were due a phonecall on Friday 10th October to arrange a different and sooner appointment. The appointment for 30th now showed on 'My BT' under the orders section, replete with a £130 installation charge I was told we wouldn't have to pay.
Nobody called. We rang back on Saturday 13th and spent a long time on the phone to various departments, having to repeat security questions and tell our story over and over again. We eventually decided that we would simply like to cancel. The cancellation section then tried to scare me with cancellation charges and tranferred me to the orders department to try to speed things up and cancel.
At that point I was transferred to an orders section, somebody said 'hello' and then I was instantly on hold for 10 minutes (I hung up, slightly offended). I also spoke to a gentleman named Omar who completely failed to provide an explanation for the £130 charge but I left the call with the impression that he thought it was all my fault.
We decided that enough was enough now and we rang cancellations again. We actually spoke to a very helpful lady who informed us that cancellation would actually only cost circa £44 (much less than it would cost to stay!) and offered to waive the installation charge if we stayed. If all staff were as good as this person we may have considered it, but alas it was too little too late. The staff member cancelled our order and informed us we must wait 24 hours before the contract could be cancelled on the system so we would need to ring back.
On Monday 15th October, I managed to check my bank account (not easy without broadband) and found that my regular direct debit of £49 had gone out, but has been increased to £97.50! On My BT it states that £49 is adequate. Furthermore, my bill is in debit by approx £1.60 so what on earth can have happened to necessitate a nearly 100% increase? My first mortgage instalment is over two months' the usual payment and represents virtually my entire monthly wage so to lose £100 is actually quite financially devastating.
We have just finished cancelling our service. The staff were not able to adequately explain the direct debit or clarify when a refund will be paid and how much, and we have really lost the spirit to keep trying to resolve this through a call centre.
Does anybody have any suggestions as to how to effectively progress this as a complaint as the contact centre staff seem completely incapable of assisting with these problems. I consider that the following really needs to be accounted for:
1. I need it confirming that the cancellation charges will be as stated and not more.
2. I understand that cancellation fees are a pro-rata'd sum of the remaining months - we would have been without service for the entire month of October so I do not consider it fair that I should have to pay anything for October.
3. I wish to get an explanation and apology for the large sum of money which has been taken from my bank account. Of course I fully expect that cancellation charges can be off set against this but it really isn't acceptable that this has happened in the first place and then no explanation given.
4. Further to this, I need some money back! BT call centre staff were unable or unwilling to tell me when this will happen. I will shortly be paying overdraft fees and interest on this money; to be honest given all of the above I really feel BT should consider refunding me the entire £97.50 and waiving any cancellation fees, but realistically I know the chances of this happening are slim.
Thanks for any suggestions in advance,
Chris

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Unjustified increase in Direct Debit

My current charges are £3.36 per quarter, my direct debit was £1.50 per month - enough to cover the charges and increase my current credit.
How on earth does your system justify an increase of direct debit from £1.50 to £12.00 per month when my credit balance is increasing month by month? While this is a small amount and "it will be reviewed ...", this is exactly the sort of thing that puts customers off and causes them to change to a more sensible supplier. Please get your act together.

Hi Johnson_woodbine,
Thanks for the post and welcome to the forum.
I am sorry that your direct debit has increased, I presume that you pay by the monthly payment plan direct debit. Not to sure why you would see such an increase without taking a look at your account.
Can you please drop me an email to [email protected], include your BT account details and the link to this thread. I will explain why there has been an increase.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Increase in Direct Debit query

Hi there
I've tried phoning and I've tried 'live chat' but nobody is answering so am going to give the forum a try!
I have a telephone line which is set up only so I can use Broadband (provider is TalkTalk). I NEVER make calls on that line.
My last bill informs me that my direct debit is increasing to £23.00 per month.
My bill also states that I am paying £19.20 per month call plan (BT Together Local). Why would I pay that if I don't use the line for calls?
If I am paying by DD for the line rental only, how much per month should that be? How much exactly is line rental?
Many thanks!
Solved!
Go to Solution.

Here are a couple of links which try to explain bill charges, I don't think they do a great job so you may need to call BT Billing and ask them. They can be contacted at this number 0800 443311 Make sure you have your account number handy.
http://bt.custhelp.com/app/answers/detail/a_id/12587/~/i-don't-understand-charges-on-my-bill
http://bt.custhelp.com/app/answers/detail/a_id/9130/related/1/session/L2F2LzEvdGltZS8xMzcwMjc4MjM0L3...

How do I cancel my direct debit on a monthly rolling contract?

Have paid my first month by DD, now want to cancel DD how do I do that ? Thanks in advance.

Hi ,
Welcome to the community.
The direct debit on EE is part of the terms of your contract. This is in place to stop you being charged a non direct debit fee of £3.50 each month and any restrictions being placed if the payment is late.
If the date is not suitable this can be changed though.
Let me know if you would like this to be done can send you a message to the chat team.
Thanks.

Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
This was apparently due to the way BT now bill. Fair enough but surely it's unfair to pass on such a huge increase in payments for something BT have chosen to do - and with little notice.
Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes, and then call and ask if the payments could be reduced.
Imagine my anger when checking my bank account the other day to discover that BT had tried to debit £82 from my account for the WHOLE BILL AMOUNT! Unfortunately I did not have the money in the account and the direct debit was returned - leaving me with a £30 bank charge for a returned debit that should not have been taken in the first place. I phoned CS an was told 'sorry, our mistake'.
Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Direct Debit nightmare!!!

I have a direct debit in place on my account which is used to take monthly payments. I used to have the payment date set for the 27th of each month. Last month, February, I decided to change my payment date to the 18th of each month. I telephoned BT just after doing this as I changed it on the 19th to find out when my next payment would be as I wasn't sure if I would still get a debit on the 27th of that month. I was informed that my next payment would be the 18th March and no payment would debit on the 27th as I had given more than seven days notice. I decided to email BT as well as I wasn't convinced by the Indian call centre's knbowledge and received a reply a day later to inform me that a payment would be taken on the 27th February as a payment had to be taken each month as part of the monthly payment plan rules. I phoned BT again, Indian call centre, who assured me that no no no there would be no payment taken on the 27th and the information I had been given was wrong. Lo and behold on the 27th February a payment flew out of my account. I was livid with the wrong information I had received and after going all the way to the cancellations department I received a month's free line rental as an apology. I was also assured that March's payment would be debited on the 18th as I had changed it to.
I have checked my bank account today, 21st March, and NO payment has been taken again on the 18th. I am now ready to start tearing my hair out as I have again been on the telephone to BT who have AGAIN given me two different explanations as to why payment has not been taken on the 18th. I actually had one advisor try to blame it on me because I should have told my bank I wanted the payment date changed, when I advised him that I have never heard of such a thing having to happen when you change a payment date with a company and that I have changed many different companies direct debit payment dates without having to inform my bank I was constantly interrupted and basically had the blame turned around on me! After ending the call as I was becoming increasingly positive I was not receiving a correct explanation I spoke with another advisor in Live Help who assured me that no payment would be taken this month and my next payment was due on the 18th April. When I asked why BT had not taken payment on the 18th I was met with another brick wall.
I now do not know when payment will fly out of my bank account again. I am so frustrated with BT it is unbelievable, the customer service I have received today is terrible. This problem is now two months old and I am still going around in circles trying to talk to an english call centre who understand the problem and want to investigate it properly. I am now on the verge of transferring to Sky as I have lost all faith in the billing department.

Hi StvBelding
This really sounds frustrating, I'll be happy to have a look into your account and make sure that we get the payment date that you want, set up.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Help, direct debit options changed without my cons...

help, Any ideas how to get through to some in BT security time in UK ? Recieved an email to say "Thanking me for setting up a direct debit and that you are taking £xxxx from my account in 8days !" As I already have a debit debit for many years with you have not authorised you to take this payment I'm a little alarmed" BT call centre have advised me that I have requested " Whole Bill Direct Debit", but I haven't. They then advised someone in my family has, but that is not possible as it's only me. I have asked if my account has been hacked but they just say I requested this change. My direct debit has been changed from a fixed payment to "Whole Bill Direct Debit". I am quite alarmed, the call centre do not understand or ignorning what I am saying. Has my account been hacked or is this an error on BT's part ?

It's very unlikely that anybody would bother to hack into your account just to change the way you pay your bills. They would have nothing to gain by doing so.
Much more likely, it's some misunderstanding. Have you changed anything about your account recently that may have prompted BT to change your billing? BT have a nasty habit of combining changes to one service with changing something else that's apparently unrelated.
If it's really necessary, you can always cancel the direct debit with your bank. But that will leave the bill unpaid, so that could just cause more problems than it solves. Better to contact BT, and be more insistant that they tell you who made the changes, when they did it and why.
I don't suppose it's any help to you, but many of us on this forum much prefer Whole Bill Direct Debit anyway. You just pay what you owe every month, rather than paying some arbitrary figure that BT plucked out of thin air.

Now cant get refunds on direct debit, used to be a...

Now on my bt account no links now to pay a credit into my bank account? I am nearly 100 pounds in credit and the pay into your bank account link has been removed?
I think another provider has a better deal and when i look at my payment history it looks like this below? I only pay 67 per month?
and the upfront rental charges are enourmous?
it appears BT have now taken control? I was phoned ages ago to do a reduced priced broadband for loyalty? how does one find out the beginning of that, I want to go with another provider and be free of this
Payment History
Date Mode
Amount (£)
01 Feb 2010
BACS Direct Debit for MPP
67.00
17 Jan 2010
Other*
95.63
10 Jan 2010
Other*
90.51
30 Dec 2009
Other*
67.00
27 Nov 2009
Other*
67.00
29 Oct 2009
Other*
67.00
07 Oct 2009
Other*
125.41
29 Sep 2009
Other*
67.00
27 Aug 2009
Other*
67.00

Hi Jamesdorset
Can help with your Billing query drop me an email to [email protected] regarding your direct debits.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Direct debit payment

Hi,
First payment for each customer via credit card and futher payment by direct debit.
How to set the direct debit (other than BP- SP - Bank details and payment scheme) setting in CRM billing and finance posting into R/3.
We are not using Business agreement, only BP. CRM flow includes (sales order-> service order-> Billing) link to install base -> R/3 (finance posting)
All monthly invoice of amount equal to direct debit fix amount, however customer can change the direct debit amount after every 1 month number of times?
Can some one suggest the solution? (With enhancement)
Thanks in advance.

Hi Sanju,
When we are receving an Amount in Advance thorugh credit card or Net Banking (direct debit), we can do one enhancement where we will maintain Customer Account (credit card as customer needs to be create) , the GL Account, Card Type, and here we will have option Net banking or not, if it is credit card dont select net banking option other wise select net banking option. It is Ztable where we will maintain the inputs but for this we required Zprogram to post the entries.
So in this passion we can do enhancement, any further help requires just get back me.
Thanks & Regards
T N R

Increase in monthly direct debit

Similar Messages

Maybe you are looking for