Historical report issue with CCX Custom Reason codes

Hi Evryone,
I have CCX version 8.5,
In Cisco Desktop Administrator ,I have configured custom Reason codes for agent logout & Agent not ready,
These code are working ok when agent is loging out or Not ready,
But in Historical reports I am not able to see these custom Reason code base reports
I can only see the reports for agent not ready/login logout with only global reason codes, but report didnt show the cutom reason code base report
Please help me to troubleshoot this issue.
Regards
Deepak

hi Deepak,
Did you do something else while creating new global reason codes?
I have global reason codes, but in the the Historical Reports "detail" tab don't show up any of them. Report only shows system-genereted reason codes.
BEst regards

Similar Messages

Record is not displayed in Historical Reports-Activity with no Customer

Hi All,
We have an issue in Historical Reports for Activity.we are using Book of Business also.
Now the issue is under Activity History as subject area, when an activity doesn't have any Customer it should come as Unspecified in the report.
Like if it doesn't have account assosiated to it then it is shown as Unspecified in the report.
But for activity with no customer assosiated to it, it is not showing the entire record (Acitivity) in the report.
When the Customer field is removed from the displayed columns then we are able to see those activities in the report.
Note:
But when the Book of Business is not there previously, it was working fine
An response is appreciated.
Thanks & Regards,
Lemu
Edited by: Lemu on Dec 28, 2010 10:33 PM
Edited by: Lemu on Dec 28, 2010 10:34 PM

Hi,
Yes we have a workaround for this.
Since the Primary Customer is not exposed as an Activity filed.
Copy the value of the Primary Customer and display it in a filed of activity using workflows.
Then replace the customer filed with this filed.
Then u will get the activity without customer also cause the customer filed is a normal activity field.
Hope this helps.
Regards
Lemu

CCX Historical Reports issue

Hi everyone,
Hope everything is going ok. I have an issue with the Cisco Historical Report Tool with UCCX 7.0 Premium version.When I opened the tool I only see 3 reports. I only see the Application Performance Analysis, Traffic Analysis or Detailed Call by Call CCDR reports. Ive checked permissions and everything but Im not able to see the rest of them. Yesterday, I was able to see them.
If you have any ideas PLEASE let me know
Thanks for your comments.
Fred

Hi
Firstly I'm assuming you've sanity checked that the server/client PC times are correct, user is entering sensible time/dates, and sensible filters?
Does this affect all reports?
I've seen this happen when replication fails; sometimes putting in the other server IP when you run HRC may turn up the results. Maybe try that?
Also go into Appadmin/System/Datastore Control Centre and report back the status of the replication - primarily the Historical datastore.
Aaron
Please rate helpful posts...

How to create UCCE CTI Toolkit Custom Reason Codes

Hi,
I am wondering about how to create UCCE Custom Reason Codes for CTI Toolkit.
Do we have to assign text to the values which comes from the registry in CTI OS Server?
Quote from: CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
To define the text that appears for each Logout reason code in the Select Reason dialog box, set the value data associated with the reason code to the text you want to appear for that reason code.
Regards,
ACK

Hi,
CTIOS custom reason code should be created in the registry along with their value. For Logout and NotReady you need to create new DWORD value where Name will be the reason code description and value data will be reason code. For wrap -up you need to create a new string value where data value will be the wrap-up description.
Below are the loction where you need to change the registry file.
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/Logout
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/ReasonCodes/NotReady
HKEY_LOCAL_MACHINE/Ctios/CTIOS_instance name/Server/Agent/WrapupStrings/Incoming
Regards,
Ashfaque

Performance issue with a Custom view

Hi ,
I am pretty new to performance tuning and facing a performance issue with a custom view.
Execution time for view query is good but as soon as I append a where caluse to view query ,the execution time increases.
Below is the view query:
CREATE OR REPLACE XXX_INFO_VIEW AS
SELECT csb.system_id license_id,
cst.name license_number ,
csb.system_type_code license_type ,
csb.attribute3 lac , -- license authorization code
csb.attribute6 lat , -- license admin token
csb.attribute12 ols_reg, -- OLS Registration allowed flag
l.attribute4 license_biz_type ,
NVL (( SELECT 'Y' l_supp_flag
FROM csi_item_instances cii,
okc_k_lines_b a,
okc_k_items c
WHERE c.cle_id = a.id
AND a.lse_id = 9
AND c.jtot_object1_code = 'OKX_CUSTPROD'
AND c.object1_id1 = cii.instance_id||''
AND cii.instance_status_id IN (3, 510)
AND cii.system_id = csb.system_id
AND a.sts_code IN ('SIGNED', 'ACTIVE')
AND NVL (a.date_terminated, a.end_date) > SYSDATE
AND ROWNUM < 2), 'N') active_supp_flag,
hp.party_name "Customer_Name" , -- Customer Name
hca.attribute12 FGE_FLAG,
(SELECT /*+INDEX (oklt OKC_K_LINES_TL_U1) */
nvl(max((decode(name, 'eSupport','2','Enterprise','1','Standard','1','TERM RTU','0','TERM RTS','0','Notfound'))),0) covName --TERM RTU and TERM RTS added as per Vijaya's suggestion APR302013
FROM OKC_K_LINES_B oklb1,
OKC_K_LINES_TL oklt,
OKC_K_LINES_B oklb2,
OKC_K_ITEMS oki,
CSI_item_instances cii
WHERE
OKI.JTOT_OBJECT1_CODE = 'OKX_CUSTPROD'
AND oklb1.id=oklt.id
AND OKI.OBJECT1_ID1 =cii.instance_id||''
AND Oklb1.lse_id=2
AND oklb1.dnz_chr_id=oklb2.dnz_chr_id
AND oklb2.lse_id=9
AND oki.CLE_ID=oklb2.id
AND cii.system_id=csb.system_id
AND oklt.LANGUAGE=USERENV ('LANG')) COVERAGE_TYPE
FROM csi_systems_b csb ,
csi_systems_tl cst ,
hz_cust_accounts hca,
hz_parties hp,
fnd_lookup_values l
WHERE csb.system_type_code = l.lookup_code (+)
AND csb.system_id = cst.system_id
AND hca.cust_account_id =csb.customer_id
AND hca.party_id= hp.party_id
AND cst.language = USERENV ('LANG')
AND l.lookup_type (+) = 'CSI_SYSTEM_TYPE'
AND l.language (+) = USERENV ('LANG')
AND NVL (csb.end_date_active, SYSDATE+1) > SYSDATE)
I have forced an index to avoid Full table scan on OKC_K_LINES_TL and suppressed an index on CSI_item_instances.instance id to make the view query fast.
So when i do select * from XXX_INFO_VIEWit executes in a decent time,But when I try to do
select * from XXX_INFO_VIEW where active_supp_flag='Y' and coverage_type='1'
it takes lot of time.
Execution plan is same for both queries in terms of cost but with WHERE clause Number of bytes increases.
Below are the execution plans:
View query:
SELECT STATEMENT ALL_ROWS Cost: 7,212 Bytes: 536,237 Cardinality: 3,211
     10 COUNT STOPKEY
          9 NESTED LOOPS
               7 NESTED LOOPS Cost: 1,085 Bytes: 101 Cardinality: 1
                    5 NESTED LOOPS Cost: 487 Bytes: 17,043 Cardinality: 299
                         2 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 2,325 Cardinality: 155
                              1 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315
                         4 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2
                              3 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2
                    6 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1
               8 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1
     12 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_CUST_ACCOUNTS Cost: 2 Bytes: 7 Cardinality: 1
          11 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 1 Cardinality: 1
     28 SORT AGGREGATE Bytes: 169 Cardinality: 1
          27 NESTED LOOPS
               25 NESTED LOOPS Cost: 16,549 Bytes: 974,792 Cardinality: 5,768
                    23 NESTED LOOPS Cost: 5,070 Bytes: 811,737 Cardinality: 5,757
                         20 NESTED LOOPS Cost: 2,180 Bytes: 56,066 Cardinality: 578
                              17 NESTED LOOPS Cost: 967 Bytes: 32,118 Cardinality: 606
                                   14 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 3,465 Cardinality: 315
                                        13 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315
                                   16 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2
                                        15 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2
                              19 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1
                                   18 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1
                         22 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 5 Bytes: 440 Cardinality: 10
                              21 INDEX RANGE SCAN INDEX OKC.OKC_K_LINES_B_N2 Cost: 2 Cardinality: 9
                    24 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_TL_U1 Cost: 1 Cardinality: 1
               26 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_TL Cost: 2 Bytes: 28 Cardinality: 1
     43 HASH JOIN Cost: 7,212 Bytes: 536,237 Cardinality: 3,211
          41 NESTED LOOPS
               39 NESTED LOOPS Cost: 7,070 Bytes: 485,792 Cardinality: 3,196
                    37 HASH JOIN Cost: 676 Bytes: 341,972 Cardinality: 3,196
                         32 HASH JOIN RIGHT OUTER Cost: 488 Bytes: 310,012 Cardinality: 3,196
                              30 TABLE ACCESS BY INDEX ROWID TABLE APPLSYS.FND_LOOKUP_VALUES Cost: 7 Bytes: 544 Cardinality: 17
                                   29 INDEX RANGE SCAN INDEX (UNIQUE) APPLSYS.FND_LOOKUP_VALUES_U1 Cost: 3 Cardinality: 17
                              31 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_B Cost: 481 Bytes: 207,740 Cardinality: 3,196
                         36 VIEW VIEW AR.index$_join$_013 Cost: 187 Bytes: 408,870 Cardinality: 40,887
                              35 HASH JOIN
                                   33 INDEX FAST FULL SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 112 Bytes: 408,870 Cardinality: 40,887
                                   34 INDEX FAST FULL SCAN INDEX AR.HZ_CUST_ACCOUNTS_N2 Cost: 122 Bytes: 408,870 Cardinality: 40,887
                    38 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_PARTIES_U1 Cost: 1 Cardinality: 1
               40 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_PARTIES Cost: 2 Bytes: 45 Cardinality: 1
          42 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_TL Cost: 142 Bytes: 958,770 Cardinality: 63,918
Execution plan for view query with WHERE clause:
SELECT STATEMENT ALL_ROWS Cost: 7,212 Bytes: 2,462,837 Cardinality: 3,211
     10 COUNT STOPKEY
          9 NESTED LOOPS
               7 NESTED LOOPS Cost: 1,085 Bytes: 101 Cardinality: 1
                    5 NESTED LOOPS Cost: 487 Bytes: 17,043 Cardinality: 299
                         2 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 2,325 Cardinality: 155
                              1 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315
                         4 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2
                              3 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2
                    6 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1
               8 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1
     12 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_CUST_ACCOUNTS Cost: 2 Bytes: 7 Cardinality: 1
          11 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 1 Cardinality: 1
     28 SORT AGGREGATE Bytes: 169 Cardinality: 1
          27 NESTED LOOPS
               25 NESTED LOOPS Cost: 16,549 Bytes: 974,792 Cardinality: 5,768
                    23 NESTED LOOPS Cost: 5,070 Bytes: 811,737 Cardinality: 5,757
                         20 NESTED LOOPS Cost: 2,180 Bytes: 56,066 Cardinality: 578
                              17 NESTED LOOPS Cost: 967 Bytes: 32,118 Cardinality: 606
                                   14 TABLE ACCESS BY INDEX ROWID TABLE CSI.CSI_ITEM_INSTANCES Cost: 22 Bytes: 3,465 Cardinality: 315
                                        13 INDEX RANGE SCAN INDEX CSI.CSI_ITEM_INSTANCES_N07 Cost: 3 Cardinality: 315
                                   16 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_ITEMS Cost: 3 Bytes: 84 Cardinality: 2
                                        15 INDEX RANGE SCAN INDEX OKC.OKC_K_ITEMS_N2 Cost: 2 Cardinality: 2
                              19 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 2 Bytes: 44 Cardinality: 1
                                   18 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_B_U1 Cost: 1 Cardinality: 1
                         22 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_B Cost: 5 Bytes: 440 Cardinality: 10
                              21 INDEX RANGE SCAN INDEX OKC.OKC_K_LINES_B_N2 Cost: 2 Cardinality: 9
                    24 INDEX UNIQUE SCAN INDEX (UNIQUE) OKC.OKC_K_LINES_TL_U1 Cost: 1 Cardinality: 1
               26 TABLE ACCESS BY INDEX ROWID TABLE OKC.OKC_K_LINES_TL Cost: 2 Bytes: 28 Cardinality: 1
     44 VIEW VIEW APPS.WRS_LICENSE_INFO_V Cost: 7,212 Bytes: 2,462,837 Cardinality: 3,211
          43 HASH JOIN Cost: 7,212 Bytes: 536,237 Cardinality: 3,211
               41 NESTED LOOPS
                    39 NESTED LOOPS Cost: 7,070 Bytes: 485,792 Cardinality: 3,196
                         37 HASH JOIN Cost: 676 Bytes: 341,972 Cardinality: 3,196
                              32 HASH JOIN RIGHT OUTER Cost: 488 Bytes: 310,012 Cardinality: 3,196
                                   30 TABLE ACCESS BY INDEX ROWID TABLE APPLSYS.FND_LOOKUP_VALUES Cost: 7 Bytes: 544 Cardinality: 17
                                        29 INDEX RANGE SCAN INDEX (UNIQUE) APPLSYS.FND_LOOKUP_VALUES_U1 Cost: 3 Cardinality: 17
                                   31 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_B Cost: 481 Bytes: 207,740 Cardinality: 3,196
                              36 VIEW VIEW AR.index$_join$_013 Cost: 187 Bytes: 408,870 Cardinality: 40,887
                                   35 HASH JOIN
                                        33 INDEX FAST FULL SCAN INDEX (UNIQUE) AR.HZ_CUST_ACCOUNTS_U1 Cost: 112 Bytes: 408,870 Cardinality: 40,887
                                        34 INDEX FAST FULL SCAN INDEX AR.HZ_CUST_ACCOUNTS_N2 Cost: 122 Bytes: 408,870 Cardinality: 40,887
                         38 INDEX UNIQUE SCAN INDEX (UNIQUE) AR.HZ_PARTIES_U1 Cost: 1 Cardinality: 1
                    40 TABLE ACCESS BY INDEX ROWID TABLE AR.HZ_PARTIES Cost: 2 Bytes: 45 Cardinality: 1
               42 TABLE ACCESS FULL TABLE CSI.CSI_SYSTEMS_TL Cost: 142 Bytes: 958,770 Cardinality: 63,918

Hi,
You should always try using primary index fields, if not possible then secondary index fields.
Even if you cannot do anything from either of the two then try this,
Use Less distinct fields on the top.
In your case , you can use bukrs ,gjahr ,werks on the top in the where condition..then followed by less distinct values..
Even when you use secondary index if you have 4 fields in your sec index and you are using only two fields from the top then the index is useful only upto that two fields provided they are in sequence.

Over/Under Payment from Customer - Reason Code

We are trying to perform an incoming under payment from a Customer. We do not want to do a partial / residual payment. We would to like to send the difference amount to a particular GL account XXXXXX (bad debt). There might be situations where the difference amount is charged off to another GL account YYYYYY. Can we handle these situations using reason codes?
I tried to configure a couple reason codes to handle this, but couldn't make it work.
Could you please explain in detail how can we make the over/payments to be charged to different accounts.
Any help would be greatly appreciated.
Thanks,
Venkat

Hi,
You define Reason Codes in Customizing. Use the menu path in IMG :
Financial Accounting -> Accounts Receivable and Accounts Payable -> Business Transactions -> Incoming Payments -> Incoming Payments Global Settings -> Overpayment/Underpayment -> Define Reason Codes
In the reason codes definition, tick the check box with Heading 'C' immediately after the Correspondence Type.
Then maintain the settings Define Accounts for Payment Differences. In this setting, you can have different accounts depending on the reason code. Click on Rules and tick the check box against Reason Code. Click on Accounts and maintain the correct accounts against the reason code.
Once you have maintained the above settings, you can post the difference directly to a GL Account using Reason Code. For this, when you enter incoming payment using T-code F-28, in the open item screen, click on the Residual payment tab and enter the residual Amount. Just next to residual tab is the field to enter the reson code. Enter the appropriate Reason code and your posting will be done to a GL Account.
Hope this helps
Regards
Mahendra
Assign points if useful

HT1933 Following the instructions above, I'm constantly redirected to this help page rather than receiving any drop down list to select what my problem is. Are there any other ways to report issues with purchases?

Following the instructions for reporting an issue with a purchase problem, when selecting "report a probelm", I am not provided with a drop down list, I am redirected to the help page instead.
Is there any other way to report an issue where the app owner has taken the funds twice for the same product at literally the same time?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

10g Reports issue with XML Data Source

Hi,
Has anybody ever encountered an issue with Oracle 10g report using an XML as the data source? What happens is, some of the values in the XML are printed to the wrong column.
One of the elements in our XML file is a complex type with 10 elements under it. The first 5 are picked up properly, but the last 6 are not. Elements #6 to #9 has a minimum occurence of 0. What happens is when element #6 is present, but #7 is, the value for element #7 is passed on to element #6.
The XSD and XSL files are both valid since the reports were working when we were still using 9i. There is no hidden logic in the report which might cause this issue to come up, i.e., the report just picks up the values from the XML and prints it to the appropriate columns.
Any help will be greatly appreciated.

XSD used
<?xml version="1.0" encoding="UTF-8"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" elementFormDefault="qualified">
        
        <xs:element name="TradeDetail">
                <xs:complexType>
                        <xs:sequence>
                                <xs:element ref="TradeType"/>
                                <xs:element ref="TradeID"/>
                                <xs:element ref="TradeDate"/>
                                <xs:element ref="FundID"/>
                                <xs:element ref="FundName"/>
                                <xs:element ref="DollarValue" minOccurs="0"/>
                                <xs:element ref="UnitValue" minOccurs="0"/>
                                <xs:element ref="PercentageValue" minOccurs="0"/>
                                <xs:element ref="OriginalTradeID" minOccurs="0"/>
                                <xs:element ref="CancellationFlag"/>
                        </xs:sequence>
                </xs:complexType>
        </xs:element>
        <xs:element name="Instruction">
                <xs:complexType>
                        <xs:sequence minOccurs="0">
                                <xs:element ref="TradeDetail" maxOccurs="unbounded"/>
                        </xs:sequence>
                </xs:complexType>
        </xs:element>
        
        <xs:element name="InterchangeHeader">
                <xs:complexType>
                        <xs:sequence>
                                <xs:element ref="Instruction"/>
                        </xs:sequence>
                </xs:complexType>
        </xs:element>
        
        <xs:element name="FundID" type="xs:string"/>
        <xs:element name="TradeType" type="xs:string"/>
        <xs:element name="TradeID" type="xs:string"/>
        <xs:element name="TradeDate" type="xs:string"/>
        <xs:element name="FundName" type="xs:string"/>
        <xs:element name="DollarValue" type="xs:decimal"/>
        <xs:element name="UnitValue" type="xs:decimal"/>
        <xs:element name="PercentageValue" type="xs:decimal"/>
        <xs:element name="OriginalTradeID" type="xs:string"/>
        <xs:element name="CancellationFlag" type="xs:string"/>
</xs:schema>
XML used
<?xml version = '1.0' encoding = 'UTF-8'?>
<InterchangeHeader xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="TradeInstruction.xsd">
   <Instruction>
      <TradeDetail>
         <TradeType>Purchase</TradeType>
         <TradeID>M000038290</TradeID>
         <TradeDate>20061201</TradeDate>
         <FundID>ARO0011AU</FundID>
         <FundName>ABN Fund</FundName>
         <DollarValue>2111.53</DollarValue>
         <CancellationFlag>N</CancellationFlag>
      </TradeDetail>
      <TradeDetail>
         <TradeType>Redemption</TradeType>
         <TradeID>M000038292</TradeID>
         <TradeDate>20061201</TradeDate>
         <FundID>ARO0011AU</FundID>
         <FundName>AMRO Equity Fund</FundName>
         <UnitValue>104881.270200</UnitValue>
         <CancellationFlag>N</CancellationFlag>
      </TradeDetail>
      <TradeDetail>
         <TradeType>ISPurchase</TradeType>
         <TradeID>M000038312</TradeID>
         <TradeDate>20061201</TradeDate>
         <FundID>MLC0011AU</FundID>
         <FundName>Cash Fund</FundName>
         <OriginalTradeID>M000038311</OriginalTradeID>
         <CancellationFlag>N</CancellationFlag>
      </TradeDetail>
   </Instruction>
</InterchangeHeader>
XSLT used
<?xml version="1.0" encoding="UTF-8"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
        <xsl:output method="xml" version="1.0" encoding="UTF-8" indent="yes"/>
        <xsl:template match="/">
                <InterchangeHeader>
                        <xsl:for-each select="InterchangeHeader/Instruction/TradeDetail">
                        <xsl:sort select="FundName"/>
                        <xsl:sort select="TradeDate"/>
                                <TradeDetail>
                                        <TradeType><xsl:value-of select="TradeType"/></TradeType>
                                        <TradeID><xsl:value-of select="TradeID"/></TradeID>
                                        <TradeDate><xsl:value-of select="TradeDate"/></TradeDate>
                                        <FundID><xsl:value-of select="FundID"/></FundID>
                                        <FundName><xsl:value-of select="FundName"/></FundName>
                                        <DollarValue><xsl:value-of select="DollarValue"/></DollarValue>
                                        <UnitValue><xsl:value-of select="UnitValue"/></UnitValue>
                                        <PercentageValue><xsl:value-of select="PercentageValue"/></PercentageValue>
                                        <OriginalTradeID><xsl:value-of select="OriginalTradeID"/></OriginalTradeID>
                                        <CancellationFlag><xsl:value-of select="CancellationFlag"/></CancellationFlag>
                                </TradeDetail>
                        </xsl:for-each>
                </InterchangeHeader>
        </xsl:template>
</xsl:stylesheet>

IExpenses-12.1.3 Facing Issue with 2 custom text fields on the standard OAF

Dear All,
We are facing problem where custom text fields on standard OAF page does not retain their values when we traverse back-forth on the OAF page.
Here is the exact issue details
1) We added 2 text fields(Attribute5 and Attribute6) through personalization on Mileage Line Details Screen(standard OAF page) of iExpenses 12.1.3.
2) And business requirement is whenever user enters values into these fields, difference of these values is populated in third field which is standard field on that page.
Issue
When user enters values into above 2 fields, difference is calculated correctly however once he clicks on return page and comes back again on the detail page
then all the standard fields retain their values but 2 custom fields have blank value.
Is there any issue with personalization? or any other issue? Please suggest.
Thanks,
Mahesh

Thanks Pratap for checking
There is button named as "Calculate Amount" on the line details page so it is happening in below 2 scenario
1) When User enters values in 2 fields and clicks on Calculate Amount Button then values get disappeared from custom fields
2) When user clicks on return button, go to main page and clicks on detail button ( to come back on same line) then all the standard fields have valuece and custom one's disappeared.
Thanks,
Mahesh

Issues with OSSO ,custom login module and form based authentication

Hi:
We are facing issues with OSSO (Oracle Single Sign on ),Our application use the form based
authentication and Custom login module.
Application is going in infinite loop when we we try to login using osso ,from the logs
what I got is looks like tha when we we try to login from OSSO application goes to the login
page and it gets the remote user from request so it forwards it to the home page till now
it is correct behaviour ,but after that It looks like home page find that authentication is
not done and sends it back to the login page and login page again sends it to the home as it
finds that remote user is not null.
Our web.xml form authentication entry looks like this :
<login-config>
<auth-method>FORM</auth-method>
<form-login-config>
<form-login-page>/jsp/login.jsp</form-login-page>
<form-error-page>/jsp/couldnotlogin.jsp</form-error-page>
</form-login-config>
</login-config>
While entry in orion-application.xml has the following entry for custom login :
<jazn provider="XML">
     <property name="custom.loginmodule.provider" value="true" />
<property name="role.mapping.dynamic" value="true" />
</jazn>
Whether If I change the authentication type to BASIC and add the following line
in orion-application.xml will solve the issue :
<jazn provider="XML">
     <property name="custom.loginmodule.provider" value="true" />
<property name="role.mapping.dynamic" value="true" />
<jazn-web-app auth-method="SSO" >
</jazn>
Any help regarding it will be appreciated .
Thanks
Anil

Hi:
We are facing issues with OSSO (Oracle Single Sign on ),Our application use the form based
authentication and Custom login module.
Application is going in infinite loop when we we try to login using osso ,from the logs
what I got is looks like tha when we we try to login from OSSO application goes to the login
page and it gets the remote user from request so it forwards it to the home page till now
it is correct behaviour ,but after that It looks like home page find that authentication is
not done and sends it back to the login page and login page again sends it to the home as it
finds that remote user is not null.
Our web.xml form authentication entry looks like this :
<login-config>
<auth-method>FORM</auth-method>
<form-login-config>
<form-login-page>/jsp/login.jsp</form-login-page>
<form-error-page>/jsp/couldnotlogin.jsp</form-error-page>
</form-login-config>
</login-config>
While entry in orion-application.xml has the following entry for custom login :
<jazn provider="XML">
     <property name="custom.loginmodule.provider" value="true" />
<property name="role.mapping.dynamic" value="true" />
</jazn>
Whether If I change the authentication type to BASIC and add the following line
in orion-application.xml will solve the issue :
<jazn provider="XML">
     <property name="custom.loginmodule.provider" value="true" />
<property name="role.mapping.dynamic" value="true" />
<jazn-web-app auth-method="SSO" >
</jazn>
Any help regarding it will be appreciated .
Thanks
Anil

Query report issue with Joins

HI Everyone,
I'm facing a issue with SQ02, where I need to link 2 table COVP and AFRU . Now that I have 2 feilds in COVP REFBN and AWORG which is or Char(10) feilds and I need to link this with tabl;e AFRU feilds RUECK and RMZHL which is of Num(10) and Num(4).
I cant use a join link between these 2 feilds as it says illegal join. Now I need to pull data by the input from COVP that of refbn and aworg.
Please let me know how to go about and implement this? Is there a way where I can use the code section and write code for this. I need to further add another table CATSDB from the output from AFRU.
Thanks & Best regards,
Raj

Hi Raj,
I had the same problem with other join, since the two fields are different it is not possible to use a join on them.
The only solution that occurred to me was to create an auxiliary table to map both fields with all possible values, like this:
| fild1 | field2 |
| 001 | 00001 |
| 002 | 00002 |
And a view with one of the tables together with this auxiliary one. Then the join would use this view...
I admit it isn't pretty, but it would work. However in the end I've decided to write a program instead of using a query to obtain our client's desired map.
best regards,
Edgar

Issue with adding custom speed to a behavior

I am trying to add a custom speed to a write on behavior. The shape I am trying to write on works fine when I have it at any other speed setting but when I set it to custom (which I need to allow it to both write on and write off at the end) the shape disappears. Despite playing with the custom speed percentage, the shape never comes back. Any ideas?

Ok. I opened your project in my Motion 4 and after it updated it, I got the custom behavior to work fine. However, I had a thought so I decided to open it on my machine that's using Motion 3. There I noticed the problem you're having. I was unable to get the shape write on behavior to work either.
I believe the problem to be with your project. It appears slightly corrupt. Here's something you might try. Create a new project. Redraw your circle shape. Apply the write on behavior and keyframe it as I mentioned before. Then copy and paste it into your current sequence to replace the circle you have in there.
If that doesn't work, I'd rebuild your project. Instead of using all those strokes, just make one X and one O and one line. Then use clones for all the others. That should simplify the project quite a bit.

Uccx agent call wrap up custom reason codes

Dear Experts,
we have a team of agents who gets the wrapup option after they hung up to add the notes and reason codes (attached screen shot). there is another team of agents in same uccx who require different list of reason codes to be dispalyed when call is ended. The managemen have also asked if there can be sub menus in the list ? Please can some one advise if this is possible and if so I can get some instructions to configure this please.
Regards,
KZ

Take a look at the Desktop Administrator Guide for your UCCX version: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/user/guide/cda80ccxug-cm.pdf

Hi, I have an issue with not receiving activation code for applications like whatsapp, icici bank imobile on iphone.. need help!

Hi, I use iphone 4 version 4.3.3 (8J2). I have downloaded my ICICI bank's application 'iphone imobile'. It asks for an activation code which it instructs to send a text message 'imobile iphone' to 5676766. I have done that umpteen times but problem is that i don't receive any reply. I have faced a similar problem while receiving activation code for another application 'Whatsapp', but fortunately Whatsapp gives an option of receiving activation code through alternate mode so i got the activation code through mail. Unfortunately ICICI Bank gives the activation code ONLY through a text message.
In this case there seems to be a problem with iPhone receiving activation code. Can anyone help me out here?
Amber Paintal
iphone 4 version 4.3.3 (8J2)

Hi, I use iphone 4 version 4.3.3 (8J2). I have downloaded my ICICI bank's application 'iphone imobile'. It asks for an activation code which it instructs to send a text message 'imobile iphone' to 5676766. I have done that umpteen times but problem is that i don't receive any reply. I have faced a similar problem while receiving activation code for another application 'Whatsapp', but fortunately Whatsapp gives an option of receiving activation code through alternate mode so i got the activation code through mail. Unfortunately ICICI Bank gives the activation code ONLY through a text message.
In this case there seems to be a problem with iPhone receiving activation code. Can anyone help me out here?
Amber Paintal
iphone 4 version 4.3.3 (8J2)

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Historical report issue with CCX Custom Reason codes

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