HLOG Queue? Manager to see users status?

Hello,
My Company has CM 6.01.
We are too small to have UCCX so it is just a straight out Call Manager Deployment.
I've sent up Hunt groups for inbound calls to our sales group. I have two groups (one 6 and one 8 members) that get routed to based on the option selected in the Auto Attendant.
The users use the HLOG softkey to log in and out as needed.
The Sales Manager wants to be able to see that Status of the Hunt groups at any time.
I did not see anyway to do that in CM.
Does Cisco or a Third Party have a Program that can monitor that?

Is their any other 3rd party programs out there that can do this?
Not that I'm aware of.
Or is this a function of UCCX?I can't beleive I am the only one in a SMB that has Call Manager that is too small to Get UCCX to need to do this.
CCX is capable of showing this information through the Cisco Supervisor Desktop application. The SMB/"call center lite" use case the whole intent behind Native Queuing.
Also, Cisco has had a promotion for years where you got five CCX seats when you purchased a CUCM cluster. All you had to do was buy the server hardware and software (Cisco has to pay royalties) as well as maintain ESW/UCSS coverage of it. Now that we've transitioned to virtualized install you can usually fit a CCX VM on the server along CUCM/CXN, thus avoiding the hardware costs. Perhaps something to consider if you want more than what Native Queuing will give you.
Please remember to rate helpful responses and identify helpful or correct answers.

Similar Messages

USER STATUS at Activity Level

I do have user status defined for Activity and it doesn't show up when i set the status. All i see is SYSTEM STATUS and not user status. To see user status i need to click the blue button (with I symbol) and then see it. Why is this happening like this?
But at Network Header level & WBS level i see both USER STATUS & SYSTEM STATUS.
Any info will be a great help

Hi,
I think WBS and Network are controlling objects in SAP. Activty is related to execution. This may be the reason why SAP has provide detailed ie user statuses at WBS and network level only.
In my opinion you cant achieve this in standard SAP, you may have to for devlopment of customised screen. User exit CNEX0008 will help you.
Regards

Reg : User status information is not updating in Cube

Hi Experts,
I am loading data to INfocube which gets data from sales order ODS and Master data infoobject PROJECT which has project code. User status is a attribute fo Project (Master data infoobject). 1 WEEK before user staus was changed for a particular Project code in source system ECC system .If i display data in Master data PROJECT ,I could able to see changed user staus for that particular Project code.
Later data loaded to cube from Master data and ODS.If I select a particular Project code and give a sales document number and try to see user status which got changed ,it is not showing changed User status and values are not showing in Infocube.But when i try for another project code its showing correct User status in INfocube.
Kindly guide me to solve this issue.
Thanks in advance!

ACR for Master data load was happend already and we can able to see changed user status in Master data.
But we are unable to view user status ,SALES document values for that particular project code. Sales document is extracting from ods.

No authorization for activating user status PLIM

Dear Gurus,
I'm a newbie to SAP. Currently i'm facing the problem with Tcode KO01 while i'mtrying to create Internal Order. I can initialize the program but after i entered the Order type and pressed enter. Error msg "No authorization for activationg user status PLIM" pop-up. Pls help on this urgently.
Thanks.

Dear Payal,
I checked /nSU53 just after i got the error msg. It said authorization check failed. Authorizaton object B_USERST_T status management: Set/Delete User Status using Transaction.
Activity:01
Authorization key: <Dummy>
Object Catagory: ORC
Status Profile: 00000002
What should i do after this???

Equipment master : user status

Hi,
Where do I get to see USER STATUS of an equipment master.
Regards
nandini

Hi,
When you open equipment master on the header below description you have status available. There you will find a symbol i in Blue color, when you select this icon it will take you to another screen where on left side you can see System status and right side you can see the User status.
You can assign the user status profile to the equipment category level. or if any user status profile's are declared for equipment relavent in configuration then you can select the same by going to the screen as mentioned above.
Hope it's helpful.
Regards,
N.Nagaraju

Reports Queue Manager - Status Information

Hi there,
I would like to know if you can get status information from the reports queue manager.
For your information: We are still using Forms/Reports 6i but looking forward to use 10g via web frontend.
1.) In detail I would like to control the 'number of jobs'. Our frontend (RWRQM60.EXE) only shows the first 990 (up to 1.000) entries, via 'queue => properties' I can see the total number of jobs.
Is there a way to get the number of jobs via SQL or by another programmatically way (we prefer .NET)?
2.) The reason why I need this information is because of a limit of 9999 reports in queue manager. After this amount of reports the report server raises a 'REP-0177: Error while running in remote server' and the 10.000 job will NOT be send to the queue!
Is there a way to expand the number from 9.999 jobs to more .. for example 30.000 jobs?
Thanks for your help ..
Michael

Currently no, not easily. we intend to fix this for Reports 7.0.
Regards
The Oracle Reports Team http://technet.oracle.com

Update User Status at Service Desk Solution Manager SP17

Hi, my name is Tomas Piqueres and I'm working with Solution Manager SP 17.
Service Desk scenario is working but I have an issue that I explain below:
I have a message that I'm not able to solve, so I send it to SAP. When SAP returns it to me, I have two status for the same message:
-User status
-Status SAP
The job "refresh message status" is working, so Status SAP is refreshed successfully. The problem is that when Status SAP changes, the User Status doesn't change automatically.
Please, could you help me?
Thanks and regards,
Tomas.

Hey Rohit,
I believe your first issue has been answered correctly. As far as your second issue is concerned.
The SAP Status field only gets filled up when the message is forwarded to SAP Support. This field is set by SAP Support itself. You dont need to manage it.
As far as Reported by is concerned, thats what you have to configure. For that to be working you first need to create business partners of your users in the satellite system. Eg. If you are raising a message from userA from your production system. You need to create a business partner of that user in Solution Manager. A unique ID is maintained related to the user and system. Also you will have to maintain his "employee data" , specifically his SAP user id.
Hope this helps.
Regards,
Bilal Nazir

Uable to see link 'Managing Application Express Users'

When I login to admin page for the workspace, I can only see 'Monitor Activity ' 'Change Password ' and 'About Application Express ' links not other two mentioned below. Am I missing something here. Please help
About Administration
An Administration list appears on the right side of the Workspace home page. Use the following links to administer your application development environment:
Administration links to the Application Administration page. Use this page to perform administrative tasks. See "About the Application Administration Page" in Oracle Application Express Administration Guide.
Manage Services links to the Manage Services page. Use this page to manage session state, log files, preferences, and application models. See "About the Manage Services Page" in Oracle Application Express Administration Guide.
Manage Application Express Users links to the Existing Users page. Use this page to manage existing Application Express users and user groups. See "Managing Application Express Users" and "Using Groups to Manage Application Express Users" in Oracle Application Express Administration Guide.
Monitor Activity links to the Monitor Activity page. Use this page to monitor page views and view application changes. See "Monitoring Activity within a Workspace" in "Oracle Application Express Administration Guide.
Change Password links to the Change Password page. Use this page to change your workspace password. See "Resetting Your Password" in Oracle Application Express Administration Guide.
About Application Express links to the About Application Express page. This page displays version and configuration information for both Application Express and the Oracle database. See "Viewing the Application Express Product Information Page" in Oracle Application Express Administration Guide.
About Migrations

User,
What is your name?
It sounds like you've been configured as a developer, not a workspace administrator. You'll need to talk to the person that created your account.
Regards,
Dan
http://danielmcghan.us
http://sourceforge.net/projects/tapigen

How to see system status in spro. How to assign business transaction to user status.

Hi All,
How to see system status in spro. can we change system status in spro for maintenance order.kindly share.
Also share how can we assign business transaction to user status for maintenance order

Peter,
You cannot see the system-status in SPRO.
You can view the system-statuses via BS23.
Be warned - it is NOT advisable to change the system-status setting as you may screw-up your system. Remember that many statuses are used across multiple objects and multiple modules.
PeteA

FM to get the system/user status in Solution manager

Hi all,
Is there a FM to get those status messages in Solution Manager based on the GUID from JEST? I would like to get the 'E' & 'I' statuses if possible.
Thanks

Hi,
The status 'E' represents the User status and 'I' Represents the System Status. U can find the status profile in HUSTAT table.
Thanx
Sumanth

CHARM: two Change Managers in an solution manager - SDMN user statuses

Hi to all
I'm trying to handle two change Managers in the one CHARM client , each of them has own project and own system landscape for which he is responsible. I'm trying to restrict them, with well known charm authorizations of Change Manager, in a way that each of them should be able to handle just his own project and project assigned SDMN transaction type.
So far I've managed to restrict Change Manager to just one Task list with the authorisations object B_SMAN_WPL but this authorizations object is related just to the SDMN Task list but not to the User statuses of the SDMN transactions type!!
If you will restrict Change Manager role just to one task list (for example M*11) with the above auth. object (B_SMAN_WPL) it will be able to handle just this task through the SDMN drop down actions task "Go To Task List" no others task list should be usable. So in this case your Change Manager is restricted to just one Task list. Thanks to "B_SMAN_WPL"!!
But
....if the same Change Manager should go to edit the new SDMN transactions (for example with the task list M*22) , Change Manager should not be able to edit/change, the Task list itself (he is restricted by B_SMAN_WPL ), but it should be able to change User Status of corresponding SDMN! - To Move phases back and forth!?? How Come?
How can we restrict Change manager to be able to handle just SDMN - which belongs to the certain project that is defined inside of authorization object S_PROJ_GEN.?
waiting for SDN response )

I've just returned from the Hyperion conference here in South Africa. In one of the papers presented a BI consultant was using dynamically updated MaxL scripts to update dimensions and members within them. She had developed a VB front-end with MS Excel as the back-end. She was using the excel to pass parameters to the MaxL scripts and so controlling what was being updated on the model. The VB front end only allowed certain dimensions to be updated.Regards,Fraser

What kind of red entries we see in general in SCM Queue Manager?

Hi Experts,
When does SCM Queue Manager comes into picture? What kind of red entries we see in general in SCM Queue Manager? Explain with atleast 2 examples.
Thanks in Advance.
Suvecha

Hi,
You are taking a planning run in APO. System has created orders. These orders need to flow to R3.
This you need to carryout in /SAPAPO/CCR. If these orders are not moving to R3 , system will throw error message.
This error message you can find in /SAPAPO/CQ or SMQ1 or SMQ2 depending upon queue type.
This error you need to rectify. Then only orders will flow to R3.
This is applicable both from R3 to APO and APO to R3.
You can further info in details in CIF help library.
Thanks,
nandha

Hoe to see if an USER-Status of service order is changed

Hi,
for service order we use a user-status profile. Every things worcs as we want.
Now the question is: how can i see if the user-status is changed?
First i use IW31 to create an service order. Next day the user-status will be changed (IW32).
Where can i see, that it is changed?
Regards, Dieter

When user and system statuses are changed, records of JEST are updated and records are inserted into table JCDS, check this table.
- JEST - current status
- JCDS - log of status - with date/time/user
In transaction IW32/33, you can see the history of statuses: click on "information" icon in status line, then on "display status" screen, go to menu : Extras, Change document, All or For a selected status.
Regards,
Raymond

Object Types in User Status profile for Investment managment

Is there any one who has idea about what object types should I select in User Status Profile for Investment management . this is very urgent .
Regards
Rama Shanker Sharma

Dear Ram,
User Status can be maintained in the system as foll
Maintain the Status Profile first in OK02
Status no       Status        Short text         Initial status flag    lowest    Highest
10                  NBU            Not Budgeted             ^                10          20
20                  BUD           Budgeted                                      10          20
in
Status
NBU
maintain the required fields as required by your process requirement
Material purchase order
Material purchase requisition
Partially release project
Release etc
and define each line item weather it should be No influence/Allowed/Warning/Forbidden/No Action/Set/Delete
Repeat the same logic for
Status
BUD
I hope this solves your problem, if not please write in detail your requirement.
Regards,
Vikat Verlekar

WorkCenter : Managment of Authorization Keys and user status

Hi friends,
This is regarding Solution Manager 7.0 Service Desk (Work Center).
Using authorization key in B_USERSTAT in SAP_SUPPDESK_PROCESS role, I configured two categories of users :
1 - First category (User1) can process the message and access to the standard Status profile (SLFC0001),
2 - The second category (User2) can process the message using status profile (SLFC0001) with some limitations : for example User2 mustn't access to the "Send to SAP" user status.
My configuration works correctly whit SAPGUI (CRM_DNO_MONITOR).
Unfortunately, it doesn't work when I attempt to process message using Work center : In Work Center the system ignore the authorization key. Therefore, the User2 can access to all user status including "Send to SAP".
HOW CAN I resolve this issue?????
Thanks for your help,
Samad

Hello Christian,
In our company, some processors (User2) have not the authorization to send the messages to SAP. So they must not access to 'Sent to SAP' status.
To do this :
1 - I configured ZSLF001 like below :
     AFAK     Sent Automatically to SAP
     ESKL     *****Escalated
10*****NEW     *****        New          *****                                 SLFN
15     *****SND1     *****Sent to Support        *****                   SLFN
17     ****PROC****     in Process              *****                     SLFN
20     *****AEGS     *****Sent to Ext. Provider     *****              SLFN
25*****     SAP1     *****Sent to SAP     *****                      ZSLF
30     ****CACT****     Author Action        *****                   SLFN
50     *****SPRV     ****Proposed Solution****                   SLFN
60*****     CONF*****     Confirmed
2 - I configured the B_USERSTAT of User1 like below :
Activity : 01, 06
Authorization key : ' ', SLFN, ZSLF
Object Category : *
Status Profile : *
3 - I configured the B_USERSTAT of User2 like below :
Activity : 01, 06
Authorization key : ' ', SLFN
Object Category : *
Status Profile : *
Using 'CRM_DNO_MONITOR' it works correctly : when User2 edit the support message, he can not access to 'Sent to SAP' status. This is normal
Using WorkCenter, the User2 can access to 'Sent to SAP' status!!!!!!
Thanks
Best regards
Samad

HLOG Queue? Manager to see users status?

Similar Messages

Maybe you are looking for