"Hold for Authentication" printer error

Since upgrading to Mavericks (did a clean install, so not sure if Mavericks is the culprit per se) whenever I attempt to print to a networked printer (I am the lone mac in a Windows environment) I get the error "Hold for Authentication". Any suggestions? Here are some further details
If I have logged into a network drive, when I click the circular arrow on the right of the error message, I am prompted for my user name and password. BOTH my network user name/password or guest/guest will result in successful printing
Each print job requires me to enter user name/pw, regardless of whether I have just entered it for a previous job
If I have NOT logged into a network drive, no combination of my name/pw or guest/guest will result in a successful print - I just keep getting the hold for authentication error
Steps I have tried to take:
Resetting the printing system
deleting the printer and adding it again with a new name
Different comibinations of checking or not checing the "remember this password in my keychain" box
I am totally flummoxed and frustrated. Any ideas?

I read many threads before discovering this simple fix:
Go to Settings > Printers & Scanners > Add a Printer (the + symbol)
Do NOT select any printers that you initially see displayed. They never worked for me. Instead, select the Windows tab (off to the right) <--- this is the step I constantly missed
Walk down through Workgroup (at least that's how my network was referred to by the PC) > Name of the PC > Name of the Printer (a short name assigned in Windows)
This FINALLY solved my problem. Oh, and when asked for “Authentication” (name and password), enter the name used to log onto the PC (from the Start menu) and the password used to log onto the PC. Allow this information to be saved in Keychain on the Mac so it won’t have to be entered in the future.
Hope this helps any future frustrated newbies.

Similar Messages

Printing to a Windows shared printer, keep getting "Hold for Authentication" when I'm on the Windows shared network and can browse the computers.

I have had two MacBook Pros now, and this has been an issue in Mountain Lion and Mavericks. I've got a shared printer on the local Windows network (it's a USB printer shared via the network and the computer), and the other Windows computers in the house can print to it no problem. The Mac sees it no problem, yet whenever I try to print to it, I just get "Hold for Authentication."
Like I said, persists over Mountain Lion and Mavericks. No other computer in the house has any issues printing to it. I've installed the drivers for the printer as well (Brother HL-2240).
I've tried to follow the instructions here: https://discussions.apple.com/message/23268762#23268762 but the printer isn't listed in Keychain Access.
Any thoughts?
Thanks in advance!
Patrick Campanale

Well, that isn't too useful. Try this instead: Adding a printer shared by a Windows computer via SMB/CIFS.
You may find more by selecting Mac Help from the Finder's Help menu and searching for articles by keyword.

Printing: Stuck on 'Hold for authentication'

Hello. Im try to print from my mac mini through a windows 7 pc. I haven't ever gotten this to work. I can see the printer by choosing 'guest' when logging into the print server. I don't know what my username and password would be. When I save the printer and go to print something a the print status window comes up and says "Hold for authentication". I tried clearing keychains related to the print in keychain access. Anyone know of a soulution?

Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Use the search box in the toolbar of the Keychain Access to search for the name of the shared printer. Double-click one of the items and check the box marked Show password in the inspector window. You'll be prompted for your keychain password to confirm. Make a note of the user name and password. Then delete every "Network Password" item in the search results. Quit Keychain Access.
The next time you send a job to the printer, you'll be prompted for the user name and password. Enter the information you noted earlier and check the box to save it in the Keychain.

MAC OS 10.9 some users cannot print to new Ricoh MP C6502 print job is holding for authentication and cannot figure out why

I have a few IMAC and G5 users who have OS10.9 who cannot print to a new Richoh MP C6502, I downloaded and installed the new PS driver and it works on some systems but I have 3 people that goes right to Hold for Authentication. I tried deleting everything associated with this in keychain access and after I did this it comes up to enter a password and it accepts the network login credentials but still holds the print job. I even tried using guest as login and password as someone suggested but still cannot print any ideas on why?

I apologize for the delay in responding to you. I was on the road all day yesterday.
OK. I switched the printer's Ethernet cable to a Linksys Switch (Model EZX S55W) that's part of this local network. That did not work. I swapped out the cable for one that I know works. Still no change. I switched the printer's Ethernet cable directly to a port on the router. No change. I even swapped cables here, too, but no success.
As I was doing all this, I was wondering: When I select the HP P1606dn printer in the Print and Fax "Add" dialog box, (see the image below) and the Print Using pulldown menu displays "Please select a driver or printer model" and the message "Searching for new drivers" appears under it (with the spinning wheel), why is it that the Ethernet connection to printer is critical to "finding" a new (printer) driver?
Isn't the utility searching through my system and libraries looking for a printer driver app for the printer that I identified/selected in the dialog box?
After all, if the dialog box lists the printer among those to choose from, hasn't the utility already discovered the printer via the Ethernet connection?

Do adjustments made for one print size hold for other print sizes?

Hi,
Other than re-adjusting for sharpness and/or definition, can we go from one print size to any other print size when using the exact same paper from the exact same manufacturer?
Thanks,
Raphael

Carolyn -
Thank you for your respose of 5/1/09 -- sorry for the delay in getting back to you.
1.) I tried your suggestion, but the problem is that Apple and HP have worked to include all/most of the HP software into OS X v. 10.4.11 and beyond. I did not find in my user/.../Library/Preferences .plist files directly referencing my HP 990 Cse printer, which was the only printer not displaying the Printer Dialogue Box.
Open your User/..../Library/Preferences to see the list of .plist files for HP and other manufacturers.
The open the [top level] your-hard-drive/library/Printers/HP to see the [root=basic] files which, I believe, are the actual OS X system files which are on the original System CD or are downloaded for the updates.
2.) I finally got the Printer Dialogue Box for the HP 990 Cse to work --
a.) I ran the OS X Printer Setup Utility app.
b.) I then dragged the icon for the HP 990 Cse printer to the trash; and emptied the trasn.
c.) Restarted the OS X.
d.) Ran the OS X Printer Setup Utillity app again
e.) When the HP 990 Cse did not appear in the list of printers I clicked the "Add" icon.
f.) I selected to add the HP 990 to the Printer List
g.) Nothing happened when I tried to access the HP 990 Printer Dialogue Box.
h.) I did a restart.
i.) I then did a print job using the HP 990.
j.) When the HP 990 icon appeared at the right end of the dock, next to the trash, I grabbed it and dragged it to the place in the dock where I wanted it to reside.
IT WORKS JUST GREAT NOW !!!!
Thanks for your help, as you helped me consider the problem at a deeper level.
Samuel

Error at the moment to send the report for the printer.

When I execute a report for the Report Builder (Oracle Developer Suite 10g), the report is generated successfully, but, at the moment to send for the printer errors occur: REP-0069/REP-57054/REP-50157 (error 1848).
Please, help me!!!
Nádia

Hi,
We had the same problem at my organization. Our DBA had to install a patch:
To implement the solution, please apply the patchset to upgrade to 10.1.2.2.0.
To obtain a patchset from MetaLink:
1) Click on Patches & Updates.
2) Click on Simple Search
3) Select your product, release and platform.
4) Patch number is 4960210
Description PLACEHOLDER BUG FOR AS/DS 10G R2 PATCH SET 2 10.1.2.2
Product Oracle Development Tools
Release 10.1.2.2
The Patchset 4960210 is a patch for the Application Server AND Developer Suite
5) Read any applicable notes before downloading, then click the Download button.
Note: Please review the Readme file for instructions on how to install the patchset.
you should launch the installer with the executable setup.exe provided in the patchset, it could shows up a message indicating nothing was upgraded, but the release should be modified to 10.1.2.2
Hope that helps

HP Officejet 7610 keeps saying printer error without a code number

Tried all the 3 stages of troubleshooting,was also confronted by Another ERROR message in the email that I tried in vain to send to HPsupport because I couldn't remember the product #.This is why I'm forced to go on this page in a last desperate bid to get answers to why my printer won't go any further than this confounded error message on the screen.Also my phone doesn't work so I can't ring them!

@Mr_Tungsten59
Welcome to the forums
I understand you have tried some troubleshooting for the printer error you're seeing. I am going to give you all of my thoughts and suggestions for this issue.
A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o...
Also: Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Removing the ink cartridges.
Unplugging the printer.
Dampening a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Waiting for the contacts to dry.
Re-seating them back in the printer.
Plugging the printer back in.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
Good luck and Happy Friday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hold for authorization in maverick when printing

When printing in Maverick to an hp printer I get the error "hold for authorization " . It asks for my username and password which I put in and it seems to start print but then I get my error. I am printing film.

Hey there AppleRon,
It sounds like you are not able to print from your printer after upgrading to Mac OS X 10.9.
I want to recommend the troubleshooting steps in this article:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Additional Information
Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB. For more details, see this article.
Thank you for using Apple Support Communities.
Cheers,
Sterling

HP LaserJet Pro P1102w printer "Ready" for wireless printing, but gives "error -- printing" message

This P1102w printer was configured for wireless printing from two computers (WinXP and Win7), both with a network sharing designation, and all functions worked perfectly:
Printing from the WinXP computer directly, and from a networked Win2K computer as a guest.
Printing from the Win7 computer directly, and from a networked Win2K computer as a guest.
Windows Printer Test Pages were printed from both installed computers, showing correct computer names, the printer name, Port names (IP addresses), Data format (IMF), Driver information, etc.
Several days later (after new boots), the WinXP computer showed printer status as being "Ready", along with the correct printer "Type" (HP LaserJet Professional P1102w), "Where" (IP address), and "Comment" (network printing). When a print job was submitted from Microsoft Word, the control-panel printer window first showed the message "printing", and then the message "error -- printing". Nothing was printed. The same results occurred when a print job was sent to the WinXP computer from the networked Win2K computer. HP’s troubleshooting routine did not identify the error, its cause, or what can be done about it.
Successful printing continued, as before, from the Win7 computer directly, and from the networked Win2K computer to the Win7 computer as a guest.
The printer’s blue “i” network indicator lamp is lit, and all three computers continue to communicate through the hub to each other and to the Internet.
HP’s printer installation program was executed on the WinXP computer, using the “fix” option, but nothing changed. The installation program was executed again on the WinXP computer, using the “new install” option (without removing the existing P1102w installation); the “browse” function saw the network, but no printers were found, and the installation could not be completed.
This is very perplexing. Any suggestions?
PS: The same problem occurred once before, and it was fixed by resetting factory defaults on the printer, hard wiring the printer to the WinXP computer through a USB cable, re-installing the printer’s wireless settings from HP’s installation disk, and repeating all of the networking and sharing setups on all three computers. This is a lot of work that is not worth repeating, because the successful results have not been permanent.

To: Neonskeleton,
Thanks for your response -- especially because you are an HP employee!
My Win2k machine does not use HP software, nor communicate to the HP printer. (HP did not write a Win2k driver for the P1102w -- and evidently no one else has done this, either.) My WinXP and Win7 machines use their HP drivers to send print jobs to the P1102w wirelessly, and both machines have the P1102w set up as a shared printer. Then, when I connect to those machines as a "guest" and submit a print job to those machines, those machines receive the print job and then communicate with the printer using the proper installed printer drivers.
Everything worked great with this configuration, until suddenly the printer was no longer responsive to ANY jobs coming from the WinXP machine, even though there was a "printer ready" indication on the WinXP machine, and even though the printer responded perfectly to print jobs coming from the Win7 machine.
When I tried to "fix" the WinXP setup by running HP's setup program on CD, nothing changed. Then, when I tried to reinstall the WinXP setup for wireless printing, the program insisted that I reset THE PRINTER'S factory defaults and proceed using a USB cable -- even though I wanted to simply ADD the computer for wireless communication to an existing networked printer! I would conclude that something screwed up the printer's inner settings (maybe an unsolicited and invisible HP update sent to my printer from the Internet?).
As I mentioned in my original post, I went through this process once before, reinstalled everything on all machines, and all was well. Until THE SAME non-recognition problem surfaced again!
I do not want to spend any more time on this. I went to Staples and bought a second P1102w printer (it is a nice little machine that uses a xerographic cartridge, rather than costly inkjet cartridges that frequently plug up). I'll use a USB cable for the connection, rather than the installed wireless feature, and set up the P1102w as a shared printer. I expect that all of my other computers will be able to link as a "guest" through the wireless hub and be able to print.
Thanks again.
PS. I am a retired computer-systems manager from Northrop Grumman.

OSX error message - the software for this printer is currently unavailable

OSX error message when loading driver for photosmart 7520 - "the software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software."

I searched the web for you and found this.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=51994...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Error: cartridge not suitable for this printer after switch off and on

HI,
I have an officejet 6310 all-in-one. After printing and switching it off and switching it back on the next day, I get the message (translated from Dutch):
catridge error:
Rightside cartridge isnot suitable for this printer
Switching it off, removing either the right-hand cartridge or even both cartridges doesn't solve this issue. Anyone has an idea how to solve this?
Thanks in advance,
Ronald.

Hi - Not sure why the other link didn't work. Here is the URL to the document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00831987&tmp_task=solveCategory&lc=en&dlc=en&cc...
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

"paused for authentication" on a network print job?

what do I do with "paused for authentication" on a network print job? How do I authenticate so the job will print?

Hello, ETeague.
Thank you for visiting Apple Support Communities.
Here is an article that you may find helpful with this issue.
OS X Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH4220
Cheers,
Jason H.

U163 error message for MG4120 printer

for MG4120 printer, U163 error message appeared days after ink cartridge changed.

Hi donghuiyu,
This issue may occur if the ink cartridges are replaced prior to the ink being completely empty. It is recommended to only replace the ink when it shows the ink is completely empty. You can continue printing when the ink is low. If you replace the ink too soon, it will not register the fact that a new ink has been installed. You may continue to use the printer even though it's not indicating the ink cartridge is full. When you get an error stating that the ink is empty, just take the ink cartridge out, turn the unit off, turn it back on, and place the ink cartridge back inside. It should then update the ink levels accurately.
Alternatively, if you have an cartridge that is actually empty, you may be able to put it in the printer so it recognizes the empty tank and provides the ink tank empty warning. You would then replace it with the new ink cartridge and the printer should determine that it was replaced and provide a full ink level indication again.
In addition, if ink cartridges other than Canon geniuine ink cartridges are being used in the printer, or if the ink cartridges have been refilled, the printer may not recognize the ink levels properly. Replacing the ink cartridges with new Canon genuine ink cartridges should resolve the issue if third-party or refilled Canon ink cartridges have been used.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
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TMG request for authentication dropped/ignored by OSx10.9.4 forcing web page error 407 Authentication Required

Environment
Integrated authentication web access with Windows infrastructure. TMG is the network proxy solution.
Device
Computer used is a MacBook Pro running OSx 10.9.4 with latest safari updates
Problem
MacBook Pro devices experience continued random 407 Authentication Required errors. Replicated across 6 different Apple computers that access the network.
Troubleshooting
Tried multiple network configs (Auto, Config file, Proxy address) with no resolution but same results. Removing all passwords from Keychain and also have network passwords in Keychain make little difference.
Wireshark analysis reveals MacBook Pro is handling .wpad/.pac files successfully but fails to respond to TMG authentication request. In the logs it appears the MacBook ignores the request for username/password.
Notes
By refreshing a failed page the website will load correctly 9/10 after random dropout has happened
iPad connections work seamlessly as long as end user inputs username/password when prompted.

Hi Juan
That does seem like JMS authentication issues, I have had the same in the past, especially when upgrading or copying content between environments. The RequestCenter and ServiceLink configuration is stored in the following files:
\WEB-INF\classes\config\rcjms.properties
\WEB-INF\classes\config\integrationserver.properties
The JBoss username and password are stored in the application-users.properties under \standalone\configuration or \[RequestCenterServer/ServiceLinkeService]\standalone\configuration
depending on your setup, there may be more than one instance of this file depending of if you are running with one JBoss instance or two. The details here are encrypted, to update these configuration files one will have to manually remove all instances of the jmsuser and use the add-user.bat or add-user.sh scripts under \bin to re-create the user, more instructions on this utility can be found in the 9.4.1 (Not R2) installation guides and early as this step was manually done in those versions.

MacAir using AD for authentication. In AD, there is a network home assigned to that user. When logging into that account on the Mac, it takes 1-2 minutes after entering credentials, before displaying an error that it could not connect to it, every time.

In our AD, all users have a network home that is set (smb://home for example). For some of our Mac users using AD for authentication, there is a 1-2 minute delay between entering their credentials and the OS being presented. The OS does not present itself until the user dismisses the alert: "There was a problem connecting to server home".Local users on the same machines do not have that problem.
It remains in the dock as User's Network Home as a ? that I am unable to remove, and there is also a 'Unknown' in the log-in items for the user as well (that I am also unable to remove).
Is there anyway to disable this share? Or to stop the Mac from trying to connect to it before loading the OS?

In our AD, all users have a network home that is set (smb://home for example). For some of our Mac users using AD for authentication, there is a 1-2 minute delay between entering their credentials and the OS being presented. The OS does not present itself until the user dismisses the alert: "There was a problem connecting to server home".Local users on the same machines do not have that problem.
It remains in the dock as User's Network Home as a ? that I am unable to remove, and there is also a 'Unknown' in the log-in items for the user as well (that I am also unable to remove).
Is there anyway to disable this share? Or to stop the Mac from trying to connect to it before loading the OS?

"Hold for Authentication" printer error

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