Home Hub 4 delivery and set up

Hi All,
First time posting here. I've just ordered BT phone, broadband and TV (youview) for my new flat.
I am a little concerned regarding delivery of the equipment. The order confirmation and tracking page say the equipment will be delivered on the same day as the engineer appointment - perfect for me as I cannot take a day off to wait for delivery of equipment and have booked the engineer for a day I can get a relative to be present.
However, looking around it appears other people have received their equipment the day before etc. If this does happen, it will most likely need to be redelivered - which I know won't necessarily happen on the day of the engineer's appointment given difficulties I've had in the past with Royal Mail in rearranging delivery! Does this matter? I know some companies like TalkTalk say you have to have you router at the time the engineer arrives.
Besides the obvious annoyance of not having equipment despite your line being connected, will there be any problems with the engineer requiring these to be already in the flat?

The engineer will require the items in order to install them for you particularly if it's BTInfinity. The engineer may have spares in his vehicle that he could use but there is no guarantee of that.
Could a neighbour not take them in for you if you leave a note on the door for the delivery person.
If they are delivered when there is nobody there they will be taken back to your local Post Office sorting office. Could you not call at the sorting office and uplift them from there rather than have then redelivered?

Similar Messages

Connect a printer to Bt Home Hub usb plug and acess the printer on my mac

Hi,
I have the new BT Home Hub and i connected a printer in the usb socket of the hub.
Does anyone know how i can print with the printer.
The printer is a HP Deskjet Series
And i have a iMac

I have a BT Home Hub 2.0 and usually connect my printer to my hub via a LAN cable. However, a friend has just switched to BT and asked me whether this was possible. If you plug in the printer via USB the Homehub Manager page states that +*No USB device connected*+ and if you look on BT's website they say this:
{quote:title=BTs website post:}
The BT Home Hub, including the latest BT Home Hub 2.0, aren't print servers. Connecting a printer to the USB socket won't work, and BT can't help with this.
There are reports from some customers elsewhere on the Internet claiming they've managed to share printers in this way. But the success might be specific to the printer used by these customers, and the Hub doesn't support this feature.
{quote}
However, the following link provides shows that it is possible: http://www.wallaceit.co.uk/witarticle80.aspx
I'd be interested to see if this works.
Cheers.
Message was edited by: LightWithoutHeat

BT Home Hub 2-287C and BT Openzone/BT Fon

This is my first posting.
My home hub has recently been intermittently "taken over" by BT Openzone.
I have followed instructions from the Openzone homepage, later from BT Broadband Desktop Help, and later BT Broadband telephone help line. They all help temporarily, then I get "taken over" again.
Can anyone help me get rid of this nuisance? I use an Acer Aspire 5920 laptop running Vista Home Premium.

You say that opt out can take a while - that gives me some hope, albeit I never opted in in the first place!
I get the feeling I am connecting to a neighbour's Fon because sometimes there is a "battle" where it seems it could go either way.
I have repeatedly given my hub priority in wireless settings and/or removed Openzone and Fon, but sometimes they reappear before I've even left that window.
When I do land on Fon, it is only when I go to IE from the ikons. It never happens while I am online via my usual homepage (BT Yahoo).
Any further thoughts would be welcome.

Awful Delivery and Set-up and very poorly trained employees

We purchased a Samsung Range and Refrigerator and a Bosch Dishwasher. Sales Associate AND Sales order state that appliances would be installed and set up (with an additional charge for dishwasher installation) In fact, I went to the store and talked to appliance salesperson and I attempted to cancel the purchase of the cord. I was told that Best Buy would not install without the new cord so I kept the cord on my order.
Appliances delivered on 11/13. Frig is not level! Delivery person said it cannot be leveled ...doors hang unevenly.
Delivery refused to install range. They said they do not install drop in ranges (it isn't a drop in ...the range is a slide in_ Left range in the middle of kitchen. I had to move it the next day.
Since I cancelled installation of dishwasher, delivery left it crated in middle of kitchen. They did not even "unveil" it to see if it was damaged.
I explained that water line for frig was just installed and it might be safer for plumber to hook up water supply (in case there was an issue) Then delivery refused to leave the water line.
I called Warehouse and they said that regardless of what the invoice/order stated, they do not install slide in ranges.
I called Avon, Oh store where range was purchased and eventually (20 minutes later ) was permitted to talk to a manager who said he had no control over installation but could probably get it done in the next few days(it was Thursday already). I then called Corporate (turned out it is just a call center) and Susan (at call center) called appliance manager at store and he called back and said range and frig would be installed and set up on 11/14. Then on 11/14 I heard nothing on frig service call so I called delivery and they never received a work order. Then I called store and Edwin, appliance manager, wasn't in. Then I tried to call Susan (who told me to call her back if there were issues) and I found out you cannot reach a specific person at call center so I talked to Luis, explained the entire situation, and he said he would call back in 15 minutes. I heard nothing so an hour later I called store again and another manager spoke to me. He said he would call me back (He did not). I called him again and he told me to contact Christie (removed per forum guidelines) at corporate and gave me her "personal" number. Number was a switch board and her name wasn't in the director...I called manager back and he told me Megan would help me. Megan told me a Tracy (removed per forum guidelines) would call me. Two hours later I called Megan back and told her Tracy hadn't called me. Megan said she would call Tracy and that she, Megan, would call me back. An hour later I hadn't heard from Megan, I called and she left for the day. It is now after 6 PM. THe stove will get installed tonight (just got a call from the installer....who, by the way, according to Megan is not qualified to set up the frig.)....but the frig issue is totally unresolved!! I am truly sick of this. Best Buy does not train their employees nor do the employees give a darn about customer service. Because of Best Buy I had to rearrange other tradesmen (we are remodeling) at a big inconvenience to everyone.

Hello tulev,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians and scheduling agents. I’m sorry for any inconvenience this may have caused.
After pulling up your account using the email address attached to your forum profile to see how I may help, it appears your concerns have reached Terrance from our executive support team, and he is currently researching your case. I’ve let him know that you’re looking for an update, and he should be in contact with you shortly to help figure this out.
Thank you for your continued patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Reading Area - Home Hub 5 - Performance and Phone ...

Hi Folks
Looking for some advice. Engineer installed Home Hub 5 on 29 Aug. Engineer assured me that once the systems sorted themselves out, my speed would go from 15MB on installation to around 25MB
Instead of which speed dropped to 8MB and the Phone stopped ringing on incoming calls. Called BT, sent an engineer who said it was the voltage thing at the exchange and he switched me to a different circuit. Phone started ringing. But still only 8 MB.
In addition, my wireless connections are fine, but my ethernet connection fails. At which point, it seems I have to shutdown the Desktop (Windows 7 ) , and then re-start the Home Hub, and then switch on the Desktop - and it, more often than not comes back. NIC drivers are up to date.
Today, phone rings continuously on an incoming call. Incredible interference on the line. Speed test shows...
8.04 MB from Exchange to House, 7.01 MB download.
Are these connected? Anyone else had trouble connecting to Ethernet. Any advice gratefully appreciated.
Regards
Solved!
Go to Solution.

Hi shirts
I believe it was a sub-contractor - white unmarked van.
Telephone
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
25.5
18
5.1
3.3
Available
FTTC Range B (Impacted)
20.5
10
4.4
1.3
Available
WBC ADSL 2+
Up to 1
1 to 5
Available
WBC ADSL 2+ Annex M
Up to 1
Up to 0.5
1 to 5
Available
ADSL Max
Up to 0.5
0.75 to 4
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Interestingly, the exchange to the home is now apparently happy - but I'm down to 6.9MB on BT Help app.
1. Product Name: HomeHub52.
Serial number: +076284+1414003738
3.Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 00:18:39
6. Data Rate: 2429 / 8782
7. Maximum Data Rate: 3054 / 9698
8. Noise Margin: 6.7 / 5.2
9. Line Attenuation: 0.0 / 27.8
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 10.9 MB / 135.8 MB
12. Broadband username: [email protected]
Two further things that might be relevant.
1) The BT engineer who visited to mend the phone took the adsl filter of the socket. Said there was a built-in filter.
2) I have a grey box on the outside of the house which the phone line comes into. It's probably 20 years old. There are wires coming out of that for extensions in the kitchen and a bedroom. So the externsions do not come out of the Master Socket - if that is what the sub-contractor installed.
Quiet line test makes exactly the same noise
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

BT Home Hub Manage Connections and Bandwidth.

Hello, I was wondering if it was possible to manage connections inside BT Home Hub. I am the owner of the hub and can log in to the advanced settings, I see I can turn the wireless off, is there a way to turn the wireless off for specific devices, but keep my laptop wireless on.
What about turning the internet off for specific wired devices, but keeping my computer on.
Third and final question, is there a way I can manage bandwidth useage?
So I can say to these devices, use 10% of bandwidth, and allow the rest to go to my computer.
Thanks, any information would be very helpful.

The simple answer to both your questions one and three is not with the HomeHub - and you might have difficulty finding a router designed for home use that will do both.
You should be able to restrict access to the internet on a machine by machine basis using the parental controls.
"To forbid us anything is to make us have a mind for it."
-- Michel de Montaigne, Essays, 1559

Home hub keeps disconnecting and connecting to BTW...

This only appears to be happeneing on my windows 7 desktop computer. None of my other deviices have a problem. However with the desktop every so often the connection will be dropped from BTHub3 and it will instead try to connect to BTWiFi. I have no idea why. Can anyone please help.

There is a guide to wireless connection issues here.
Wireless problems and things you can try, to resolve them
The other issue about BT wifi is covered here.
My computer connects to BT Wi-fi, Openzone or BT FON instead of my BT Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 (A and B) Lost Count...

Hi all,
HH2 vs HH3
could someone please shed some light on the quality differences of these two hubs?
I'm, interested in the WIFI quality, stability, etc.
I have lost count of how many routers I have had from BT. When BT receive my call and start with "How can I help you?" I replay "Please have a look at the logs on my account and let's take it from there".
After that they always treat me as I'd like to be treated, not letting them go through their script. Anything they could through at me to try out I surely will have tried before calling them.
At least this is working at BT!
What isn't working are their routers. Since day one I had problems with these. My initial was a "B" type and then all others were type "A".
they now don't want to send me another "A", but a HH2.
Well that's going backwards, which isn't alwasy accepted easily I would say, but I'd rather do that than knowing that the next hub will with luck work for a couple of months before the WIFI starts going bonkers again.
Anyone having the same experience with Infinity, BT replacing the HH3 with a HH2?

Hi Spicey,
Our house about 30 years old, has solid internal walls - and we've never had a good wireless signal, even with HH1 - the old white one. I've installed my own ethernet network around the house - rather than having the master socket moving (possibly an expensive job), could you run some ethernet cable to a convienient position, and then connect your HH3A as a wireless extender?
The "slave" hub just needs to be given a different IP address, has the auto IP address allocation switched off and some also suggest turning off the firewall (only on the slave!!!). I used my old HH2 hub in this way (to enable daughter to connect her ipod upstairs via wireless) , although I didn't switch off the firewall and it seemed to work OK.
Michael

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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The Official Set up using the BT home hub

Ive seen all sorts of posts on the net, and people saying the Home hub is this and that.
It does have its problems but this has been my set up for quite a few months now:
All in all I can provide full specs.
The Iphone 4 and HTC Desire HD will be coming on the 21st Of December when both mine and my sister contracts are up for upgrade.
Wired Equipment
AMD athlon X2 6000, 8GB RAM, 256 MB PCI-E graphics card (cant remeber spec), 80Gb raptor drive, 80gb hard drive £400 in 2007, Windows 7 professional 64bit.
Wester Digital My book world edition 2Tb connected via wire using twonky media server, every device on the network can view files on it via access rights.
Wester digital My book 500GB usb hard drive
Xbox 360 Slim 250GB
PS3 Slim 250GB
Sony Bravia KDL32EX503U - £370 with VAT cashback and free blu ray player.
Wireless Equipment
Toshiba Satellite laptop Intel I3, 256MB graphics, 2 320GB hard drives (not partitioned), Wireless N intel Chipset.
Mesh no idea what model, AMD Athlon II X2 215 (2.17 Ghz x2), 4GB ram, 512 MB Sapphire Radeon HD 5450 graphics card, 500 GB hard drive, windows professinal 64bit for £290 or so 1 year ago, Edimax Wireless LAN card full 300 mbps N compatible (when the homehub can use it?), wireless card was £16.99 on top.
20 Inch samsung syncmaster DVI, Sony KDL 32V2000 (old TV) via HDMI, extended desktop and freeview.
Akasa integral SAta hard drive enclosure 500Gb hard drive (USB).
HTC hero occasionally connected, but will be thrown when the desire HD comes in, it has Wireless N!!!
Other equipment has been removed (Couple of old laptops, 1 old desktop and a couple phones, the wired TV has DLNA and internet TV features. Both games consoles are connected to the wired TV.
The homeplug next to the TV/ bt vision box has a netgear network switch connect so the ps3, xbox, bt vision, and sony internet TV can all connect to the net with out unplugging ethernets all the time.
I was thinking of uploading pictures, but it will not show the connections.
Let me know what you all think, I made the picture look like the set up diagrams in manuals..
But its still pretty bad lol
Netgear Setup

lol, my sister is set on it.
Shes gone through 4 blackberry's, orange replace them for free.
They break so easily, they have many software issues.
The TV's were both at decent prices, no too bothered on a massive TV.
I will be buying a 55 or 60 inch sometime next year but for the time being 32 is enough.
The house will be getting refurbed next year some time, so I will deal with all that then.
I dont want to pay for the Iphone 4 £130 or so and then £35 per month for the contract, but my sister wants to get the phone.
Since I pay for the contract shes gonna give me the money to buy the phone.
Stupid price fixing for Iphones, should be illegal and yet trading standards turn a blind eye.
Netgear Setup

BT Home Hub and Airport Express

Although the BT Home Hub is 'Mac' compatible, there is still little information on using it with Airport networks. I hope that the following makes sense (I am no expert) and is useful?
Connect the Airport Express via Ethernet cable to the Ethernet 1 port of the Home Hub
Open Airport Admin Utility
Airport Tab>Base Station>enter a base station name
Airport Tab>Airport Network>Wireless Mode>Create a Wireles Network(Home Router)
Airport Tab>Airport Network>Name>enter a network name
Airport Tab>Airport Network>Wireless Security>enter your preferred security level and ensure it matches the Home Hub security level
Airport Tab>Airport Network>Channel>choose the same channel as your hub, do not use automatic
Airport Tab>Airport Network>Create a closed network>leave this unchecked
Airport Tab>Airport Network>Mode>if you have a mix of 11b and 11g cards leave the mode at 892.11b/g Compatible
Airport Tab>Airport Network>Wireless Options>leave these alone if you want to avoid problems
Internet Tab>Connect Using>Airport (WDS)
Internet Tab>Configure WDS Host>MAC Address>enter the MAC address of the Home Hub(i.e the primary WDS base station
Internet Tab>Configure WDS Host>MAC Address>tick the box Also allow wireless client computers
Internet Tab>Configure WDS Host>Configure>Using DHCP>the IP address will be assigned in the range 192.168.1.6*and the Subnet mask should read 255.255.255.0 and Router address should be 192.168.1.254
Network Tab>Uncheck Distribute IP addresses
WDS Tab>Enable this base station as a WDS>check this box>from the drop down list choose>remote base station
WDS Tab>Allow wireless clients on this base station>check this box
WDS Tab>Main AirPort ID> enter the MAC address of the Home Hub or use Select to scan for the Home Hub wireless network and you should pick up the MAC address etc automatically
Click to Update these settings.
Go to bthomehub.home and ensure that you have WDS dis-ABLED in the settings. You will have to log on as admin (password is defaulted to ‘admin’, but it is worth changing it!).
To do this after logging on as admin go to>Home Network>Interfaces>WLAN At this point you should be presented with Wireless Access Point click on Configure (top right) Scroll down the screen that follows and click Configure WDS and you will be presented with the Wireless screen. Click Scan for wireless access points. The BT Home hub will scan for available networks and once it has found these you should click apply but DO NOT ENABLE WDS! Click back from this screen to Home Network and you should see your wireless Mac(s) and their various connections
Best wishes and hope this works for you! My iMac/Mac Mini and PowerMac G4 now connect perfectly through the Airport Express and I have extra Extreme and Dual Ethernet Airports for printer and Windows file sharing. I am running OS X 10.4;10.3 and 10.2 variously without seeming conflict. Airport firmware is 6.3
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS

I have now changed settings as you advised from WDS to Ethernet for the Express>BT Home Hub connection.
I know from previous posting that the ABS Snow does not support WDS.
Hers is what I want to achieve, however so far, with the exception of the Mac Mini (untested/unconfigured for use with Extreme)it all works?:-
Power PC 400 AGP OS 10.2.8>Airport Extreme PCI Card>Wirelessly connect via Express(connected via Ethernet to BT Home Hub)
Mac Mini 1.4 OS 10.3.6>Ethernet>ABS Extreme>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
iMac G4 Flat panel OS 10.4>Airport Original Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
Samsung PC Windows XP(SP2)>802.11G Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
All four of the above connect to the ABS Snow on a separate wireless network for file sharing and printing.(I set this up via help/info from the discussion forum and given it works without hiccup have left it as it is!)
Hope this helps and any further assistance/advice is appreciated-I am keen to get it right since the BT Home Hub is relatively new-UK based Home Hub forums http://www.digitalspy.co.uk/forums/forumdisplay.php?f=77
Thanks,
Graham
Power PC 400 G4 AGP Mac OS X (10.2.x) iMac G4 800 10.4; Mac Mini 1.42 10.3.6;Airport Snow;Airport Express;

Wifi connectivity - Yosemite and dual band routers (i.e. BT Home Hub)

This is working for me so far after all previous tips on other Discussions proved only to be temporary. This is the only one that enabled my MBP to accept password for the SSID.
From BT Home Hub - 2011!!
The BT Home Hub 4 and Hub 5 are dual band with two wireless frequencies for devices to connect to: 2.4GHz and 5GHz. On both Hubs, the default setting has the same network name (or SSID) for both the 2.4GHz and 5GHz bands. Connecting a typical 5GHz-capable device to this single SSID will automatically connect the device to both the 2.4 and 5Ghz frequency at the same time.
However, not all dual band devices behave the same way and some device software does not cope well with a single SSID for both frequencies.
As a result:
the device may not connect wirelessly to the Hub
it may not connect to 5GHz frequency even in the same room
the wireless connection might be intermittent
the wireless connection might be very slow
Devices where there are known to be problems include:
Some Apple devices including iPhone 5 and Apple TV
some Android smartphones
Xbox
For some devices you can solve this problem by having different network names (SSIDs) for the 2.4GHz and the 5GHz bands. To set this up, follow these steps:
Open your web browser on a device connected to the Hub and go to bthomehub.home. This will open the Hub Manager
Click on Advanced Settings and enter your Hub admin password when prompted. Unless you've changed it, you'll find the default Hub password on the Hub settings card
Click on Continue to Advanced Settings
Click on Wireless
Click on 5GHz
Change 'Sync with 2.4 Ghz' to No
Change the 'Wireless SSID' to a new name (we recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)
Click Apply to save the changes
After a few minutes you should see two BT Home Hub SSIDs in the list of networks on your device. All of your devices will still automatically connect to the original SSID name, which will be the 2.4GHz.
If you have existing dual band devices you want to connect to 5GHz only, you'll need to connect them to the 5GHz SSID that you've renamed. AND RESTART the hub - PJ
Note- Even though wireless speeds at 5GHz can be significantly faster than 2.4GHz, the range of a 5GHz connection is not as good. As a result, you may need your device closer to your Hub (than you'd need to when using the 2.4GHz SSID) to get the best performance possible."

Sadly it didn't last...
I just posted this on BT Home Hub users forum. and the big Yosemite/wifi Discussion
"Sorry to awaken this topic from the dead....
I am using HH5a, opted in to FON, and Os10.10 MacBookPro
I have no problem whatsoever connecting and staying connected to 2.4ghz
I struggle since OS10.10 to either connect or stay connected to 5ghz
A persistent issue with trying to connect to 5ghz is the response "invalid password" Only occasionally in the past 3 months has this not been a problem
the app WifiExplorer shows today that the only other networks on the same channels as my networks are the FON wifiX - both of which I presume are using my router/wifi as when I manually change channels these move with me.
Signal strength on 2.4 ghz is between 77 - 85, 5ghz 80+/- 1
Noise and signal noise ratio a lot higher on 2.4 than 5
(There is lots more info on wifi explorer but I dont know its relevance/meaning)
I have tried using manual channel selection and Smart Wireless and can't see much difference in 5ghz connection
Given a choice I would prefer to stay in FON but if there is overwhleming evidence that these hot spot networks are affecting mine, I would consider opting out. Views/ guidance please. Thanks. And a Happy New Year too."
IS ANYBODY ELSE using BT Home Hub5a having this same issue? I BELIEVE it has largely if only been since upgrading to 10.10.1 but can't swear to it.
IS IT SIGNIFICANT THAT SOMETIMES THE PASSWORD TO 5GHZ network is accepted and other times not?

BT Home Hub and Airport Express Issues

Hello all
I am having major issues setting up my airport express to my home hub and also setting up Time Capsule to join my wireless network...
I really need a step by step guide if possible.
Can anyone help please?
Thanks
PC

Welcome to the discussions!
You told us that you were having "major issues", but did not tell us specifically how you are trying to configure the AirPort Express, or what service you want it to perfrom on your Home Hub network, so providing a step by step guide is not possible without a bit more information.
Can you clarify on this, please?
In regards to configuring your Time Capsule to "join" the Home Hub wireless network, do you understand that the ethernet ports on the Time Capsule are not enabled in this type of configuration, so you will not have the option to back up large files or make initial backups using an ethernet connection?
In order for the Time Capsule to "join" the wireless network provided by the Home Hub router, you willl need to know (or be able to locate) the exact type of wireless security settings that your Home Hub is using. The Time Capsule must be provided with this information in order for it to "join" the wireless network successfully.
Can you provide this information, or if you do not know, check with your service provider to obtain this information? We cannot proceed with the configuration until we have this information.
If you are able to locate the Time Capule near your Home Hub and establish a permanent ethernet connection between the Home Hub and Time Capsule, you will be able to backup using the Home Hub wireless network and also have the option to backup using ethernet if you wish. In addition, this type of installation is much simpler to configure (and more reliable in operation in my experience) and we would not need to know the type of wireless security that the Home Hub uses if you choose this setup option.
Please post back when you have an opportunity.

Time Capsule and BT Home Hub compatibility

Hi
I would be very grateful for your help.
I have a BT Home Hub (brand new) connected via ethernet cable to my Time Capsule (gen 4). I get the combination to work together OK (without switching off the BT Home Hub wireless), and I have the option of using the BT Home Hub wireless network too. I notice that the Time Capsule network is much less consistent than the direct BT Home Hub one. I also see that the BT Home Hub seems to have a much better coverage of the rooms in our house thean the Time Capsule network.
Is there some sort of conflict going on here? Should I permanently switch off the wireless router function on the BT Home Hub?
If I do straight speed checks - most of the time they both seem to perform similarly, yet every now and then - perhaps 3x weekly, the Time Capsule one just goes very slow or stops all together.
I was hoping the Time Capsule would give the best possible coverage around the house, so if that issue is not linked to the BT Home Hub compatibility issue, then are there different settings I should be trying on the Time Capsule via Air utility?
For completeness sake I also notice that the hourly back up sometimes fails as my iMac does not find the Time Casule every hour, and sometimes very small updates can take longer thah I would expect. Perhaps this is linked to the above, but perhaps not.
Anyway, I would be most grateful for your advice.
Best wishes,
David

Hmmm.. TC should auto select channel to not interfere with the Home Hub.. but the home hub might also be set to auto.. this means you have auto-auto.. and no controller who dictates the terms. Set fixed wireless channels.. and keep them separated as far as possible from each other. Even using EOP or long ethernet even better to run the TC in some wireless dark area of the house.
In my case I have a Thomson G wireless adsl modem.. and it beats the TC wireless hands down at the other end of the house.. simple fact is, the TC is no wireless power house.. regardless of Apple's so called improvements to the antennas and power output. The design is just not good for wireless.
So for 2.4ghz there are only 3 non-overlapping channels, 1, 6, 11 (13 in UK).. I recommend you set the BT to 1 and the TC to 11 or 13.
Use wireless names in the TC that are short no spaces pure alphanumeric.. and use wpa2 Personal security.
That is about the best you can do.. I like to force 5ghz to a different name.. so I can select it and it is much faster if you are in range.. but 5ghz has poor range.

Link BT Home Hub 3a and 3b together

Hi
I'm trying to link together two home hubs (HH3a to HH3b). I've followed the instructions from another link I got from the forum and connected them from HH3a port1 to HH3b BT infinity using an ethanet wire but all I keep getting is the orange/purple flashing broadband button on my HH3b.
Does anyone have any ideas where I went wrong?
Thanks
Grahame

Please see these instructions.
Link BT two home Hub 3s together and extend your wireless to another location.
You do not use the WAN port on the one you are using as an access point.
Ignore the flashing broadband light.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 4 delivery and set up

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