Home Hub 4 unable enter IP address

After a recent power cut some devices on my network were no longer connected to HH4. I have managed to get most working again but my Sky HD box and Vodafone Suresignal v3 no longer connect. When I click on the devices in HH4 I see they are set for static IP but I cannot enter anything into the IP address field. There is a note that the device is not set up for IPV4 in both cases. I have tried resetting HH4 and the devices but no go. I can get the Sky HD box working by entering the IP details in the setup on the Sky box but I don't understand why the IP address field in HH4 setup appears available but does not accept any digits. Can I change the static IP to DHCP - if so, how? First post, pls forgive rambling...

You cannot alter the IP address that the home hub allocates. Your best option is to reset the home hub to factory default, then allow it to allocate IP addresses automatically using DHCP.
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Home Hub 2 Manager unable to access

Hi all
First post and I hope somebody can help me
I have a BT Home Hub 2.0 and for some reason I can now not access the Hub Manager from my laptop pc, which is running on Windows XP
Everything was fine until about a week ago when we had issues using the PS3 as this also was not connecting.
I also have the same problem with my Samsung Galaxy phone which also will not connect
I have tried rebooting, turning off, but I just can not get into the hub manager screen.
Hope to hear from somebody soon please . . .

hi
tried the 192.168.1.254 and Enter
message returned as
The webpage "192.168.1.254" cannot be found DNS error occurred. Server cannot be found. The link may be broken
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Other options to try:
Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly.
To attempt fixing network connectivity problems, click Tools, and then click "Diagnose Connection Problems..."
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Back button to try another link
Have been trying this and also http://bthomehub/ but nothing wants to work
I have tried it also on two other computers both with the same result, unable to connect to Hub
Thanks for the advice

I am trying to connect my new ipad to my BT Home Hub but keep getting the message unable to join the network, Any advice?

I am trying to connect my new ipad to my BT Home Hub but keep getting a message saying that I am unable to join the Home Hub network. Any advice?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Delivering the Home Hub to alternate address

Hi, I'm trying to sign up to the "Unlimited Broadband and Calls with superfast BT Infinity broadband" package. I'm up to the Delivery section where it says "Your new BT Home Hub will be delivered 2 working days before your installation date shown above"
Ideally I'd like this to be delivered at work and I read here:
http://bt.custhelp.com/app/answers/detail/a_id/12401/kw/hub%20delivery/c/346,402,404
than an alternate delivery address could be specified. I can't seem to find this option anywhere however. Am I missing something?
Thanks
Christine

hi John, thank you for your answer.
I am aware that these are some of the options available but would still prefer to receive it at work as it would save a lot of time having it delivered to a place that I'll be at.
Since the page I linked to in the previous post did say that an alternate address could be specified, I'd still like to know if this is possible!
Edit: Nevermind, I found it, these options come after you've entered payment details. Thanks for trying anyway

Windows 7 unable to connect to BT Home Hub 5 (Dong...

Just had BT Infinity and Home Hub 5 installed this weekend.
Whenever I try to connect using the wireless dongle it lets me input the password and then gives back the message 'Windows was unablle to connect to BTHUB5-W2HM'
Other wireless devices such as my phone and laptop will connect using their inbuilt wirelss and work quite happily but this message appears on my desktop pc and my laptop when I use the dongle, I did a clean install of Windows 7 and reinstalled the drivers that I downloaded off the BT Site but it didn't help.
So far I have tried taking off security from the hub, ipconfig /flushdns, some other random cmd.exe prompts people on other forums thought may help, reset the hub to factory settings.
When running ipconfig, it just gives back the response below.
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
The BT Dongle has power as it has a solid blue light on it. I tried it on a friends BT Hub 5 on his PC and it worked fine.
Not sure what to do now. BT sent a replacement out but it does the same thing.
Any help would be great!!
Cheers

Hi gregfin?
Sorry about the problems with your Hub 5 and Dongle 900. Has the Hub or the Dongle been replaced? If it was the dongle can you try a factory reset of the Hub 5 to see if this helps? Post back here if you need any further help.
Thanks
Neil
BTCare Community Mod
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Unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code

unable to find appropriate driver for my mcbook air using a ricoh aficio mp36501SP network printer. had similar problem with another ricoh copier/printer, but was able to resolve that problem entering ip address. this one wants job code. i don't believe mac allows for input on job code or printer code for permission to print

I'm having similar problems with an HP OfficeJet 6500. One suggestion that improved the situation, but did not totally solve the problem, was to select "OfficeJet Pro L7700" for its drivers.
One other suggestion is to turn off the printer, then simultaneously hold down the "#" and "9" keys and turn the printer back on. This hot key seems to reset the printer to factory defaults, allowing you to set things up anew.
Finally, kvetch to HP. Their networking software clearly has problems in its relationship to OSX, but nobody on either side seems motivated to bring in a good therapist.

Cant find Mac address BBT Hom Hub 2.0

Hi, I have my NAS severe connected directly to my HH.
Everything has worked fine for months, I had port forwarded some ports on the router so that I could access my Nas externally.
All of a sudden, ports are blocked and I cannot find my NAS device on the router, it is connected and I can connect via LAN.
Not sure waht to do because the Nas dvice Mac address does not show up in the device list or in DHCP list.
thanks
Keith
Solved!
Go to Solution.

Your NAS really needs to be given a static IP address, as DHCP tends to stop working after a while, as the home hubs DHCP table fills up to capacity.
These pages should help.
Port forwarding problems
Using static IP addresses on your home network
You usually have to do a factory reset of the home hub, to clear out any existing DHCP table.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out". Can anyone help me?

Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out". Can anyone help me?
G

Go into your router's page and disable password protection and try connecting again.

HT1349 my wifes ipad has suddenly stopped searching for internet hubs and when trying to access our home hub it says unable to access ?

My wifes ipad has suddenly stopped searrching for wifi connections and when our home hub is found it says unable to access ? It was working properly the other day ?

Have you tried rebooting the Hub? Unplug it from power for about 30 seconds and plug it back in again.

Accessing BT Home Hub/IP address when away from ho...

MY problem is this.
I have a website which uploads data via ftp. However, I am away at the moment and my router has done a reset or perhaps there has been a power cut and because of this a new IP address will have been allocated. Is there any way I can find this out remotely either by accessing my Home Hub or some such?

You can access your network when away for home by registering with a dynamic DNS service. You can then register the service in your router.
Then every time your router gets a new IP address it informs the dynamic DNS service. You then access your network using the domain name provided by the DNS service, e.g. http://yourname.dyndns.org.
I use this to access web services provided by my servers when away from home. These servers sit behind my router.
User Name: Peter T
BT equipment: PSTN Telephone
Devices: N900, 2 x linux netbooks, 2 x linux servers, FRITZ!Box, Samsung Galaxy Tab

Mac address cloning / BT Home Hub 5

I have Infinity 2 package with BT Home Hub 5.
I recently bought Asus AC3200 and would like to use it as a main wired/wireless router in the house.
I don't want to have an extra routing hope, so I thought to setup Mac address cloning, so AC3200's broadband interface has the same MAC as BT Home Hub.
Is it possible ?
Where can I find MAC address of BT Home Hub 5 broadband interface ?

Are you trying to connect a 2nd router to the phone line at the same time? If so it won't work. If not why are u trying to clone the mac address? You can only have the same Mac address once within the same network. Arp cannot understand multiple devices with the same Mac address. You can only have a mac address known to one device. Multiple IP addresses can map to the same Mac address but you cannot map the same IP address to multiple Mac addresses.

BT Home Hub 3 and Synology Diskstation DS212J NAS ...

After a recent move I've been trying to set up my NAS again with my new BT broadband (having previously been with Sky). Upon connecting everything up properly, the NAS doesn't show up on the list of connected devices on the router. Even when plugging the NAS into my laptop and trying to connect, I still cannot access it.
I've read other posts about needing to set a static IP address and forward the ports for the NAS. I've set the ports up but because I cannot access the NAS I'm unable to assign it a static IP address and don't really know what else to do.
Please help, it's driving me bonkers! I've tried everything I can think of.
Solved!
Go to Solution.

What make of router does Sky supply? Is it a netgear? It's possible that the Nas already had a fixed address on a different range to the bt hub (192.168.0.* rather than 192.168.1.*) In which case the 2 devices won't communicate. There are a couple of things you could try. Do you still have the old router? Power it up and connect a pc to it with ethernet and then do an ipconfig on the command prompt (Press windows key and r, enter cmd or command, then hit enter, will bring up the command prompt, then type ipconfig and hit enter).
Then look for the ethernet adapter, local area connection. Look underneath that heading for the lines IP address/IPv4 address and default gateway. If the default gateway for that router isn't 192.168.1.254 then the nas won't be seeing the router if it has a static ip already assigned. You could at that point attach the nas, see if you can access it and then set it's tcp/ip settings to dhcp, which should then get it to connect to the hub. From there you can set up a fixed internal address.
Rather than change the details on the Nas, you could always change the DHCP range on your hub, although someone else would be better walking you through that as I am not completely au fait with exactly how it is done on the home hubs.
What you could also try is disconnect everything apart from one pc and the nas from the hub, open command prompt again and enter the following command:
FOR /L %i IN (1,1,254) DO ping -n 1 192.168.1.%i
That command will ping all of the ip addresses on the range 192.168.1.1 to .1.254. Watch the screen. Hopefully you will get 2 responses, one from your pc and one from your nas. Make a note of the ip addresses you get a response from. You should be able to match one to your pc and you can then check out any others that respond by entering the ip address in your web browser.
I appreciate it is quite a long post, but hopefully at least one of these will help you get access to your Nas again.

Problem using static IPs on PCs with BT Home Hub 2

Hi
Have today just been upgraded to BT Infinity using the new VDSL modem and BT Home Hub.
I have a server running Ubuntu and several PCs and laptops, mostly connected via ethernet.
Prior to the upgrade I was using the 10.x.x.x range for the network with most of the devices using static IPs. However, it seems that the 10.* range is not acceptable when configuring the IP address and Subnet mask on the Home Hub. Great! .... Not.
Anyway, so decided to switch to using the 192.168.x.x range (subnet 255.255.0.0). Have configured the router as .1.1 and my server as .3.1. However, the server is unable to ping virtually all sites on the Internet (I say all as some times www.google.com works ok.)
Also all PCs will not work with static IP configurations (using IPs like .4.1, .5.1, etc.). The only way I can get the PCs and laptops to work is to use the DHCP setting (Obtain IP from server). This is configured on the home hub as .100.1 - .100.254
I really need the PCs and laptops to work with static IPs.
Am I missing something or is this a known problem with the Home Hub? It seems that the Home Hub will only connect to the Internet if it is configured to grab an IP from DHCP on the Home Hub.
Thanks for any help in advance.
Sarah

Ok. I think I have found a work-around for this, which shows that the problem is the BT home hub.
Delete all the devices showing on the hub (in the Advnaced Settings).
Configure each PC with a static IP address with the required IP. Reboot the PC. After logging in, go to the router and enter the device showing in the home hub and set the device so that it always uses the IP address (as it will have registered the IP - even though it is outside the DHCP range). Save this. Go back to the PC and reconfigure the network settings to use DHCP and reboot the PC. The PC will then continue to re-use the original IP address, which allows this to be used as a static IP address, thus allowing it to be used for apps that need to have a fixed IP.
Repeat for each PC.
Although this works I have a feeling that the IPs used may only be retained as long as the home hub is not rebooted.
It shows that it is possible to use "static" IPs outside the 192.168.1.* range and outside the DHCP range (I was using 192.168.100.* and it worked ok). Therefore there is no reason why this should not work as static IPs, other than that the firmware on the home hub does not allow it. What rubbish.
I cannot wait until some of the other manufacturers (like Linksys, Netgear, Belkin) jump on the VDSL bandwagon and produce compatiable routers.
Regards
Sarah

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
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Home Hub 4 unable enter IP address

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