Homehub & Packet Loss

I noticed over the past week my internet connection seemed glitchy, with pages occasionally not loading, frequent disconnects from programs/games and sporadic packet loss, which I tracked down to my LAN.  Pinging the homehub, could be fine for a few minutes or interspersed with 'Request timed out', usually a disconnect from a game/program would coincide with a few of these.
My setup is a little odd but bear with me, but it's been working flawlessly for over a year, as a near free solution to the HH3s lack of roaming support.
FTTP Infinity
Homehub3b (192.168.1.254) connected to Fibre box, DHCP on, Wifi Off
Homehub2a (192.168.1.50)  DCHP off, Wifi On
Homehub2b (192.168.1.55)  DCHP off, Wifi On
The 3 hubs are connected to eachother over ethernet.
My desktop on HH3 gigE port was where i noticed the problem consistently around 7-8% packet loss to the router.  When connected to the HH2a it gets 0% loss to the HH2a it is physically connected to but around 7-8% to the other two hubs.  Strangely it started working fine again after being moved back to HH3 - 0% loss to anything, but problems on the HH2a.
My old spare desktop (for testing) gets the same results, 0% loss to all 3 hubs when connected to HH3, but when on the HH2a 0% and 7-8% packet loss to the other 2 hubs.
My second desktop on HH2b sent 3500 pings to each hub, 0% loss.
Laptops on wireless from the HH2a dont experience any packet loss like the wired connections to it get.
I've tried different cables, different ports, different operating systems, so im wondering if anyone has any ideas or information on similar problems with the homehubs.

The HH3/HH2a are near the fibre box and the HH2b is at the other end of the house on a long ethernet cable. It's quite a large house in an L shape with some solid brick internal walls and coverage with the HH3 seemed slightly worse than the old HH2b on its own.  The HH3 doesn't allow devices to roam from APs to its wireless, something to do with them moving from it's ethernet ports to its wifi.
The internet connection is incredibly fast and we have a lot of devices attached, we had *several* pages listed on the HH3 before I reset it - desktops, laptops, smartphones, tablets, games consoles etc.  The coverage is great too and were really spoilt, almost like those BT adverts
I've thought about replacing the HH3 before with a different router and wired AP, but I'm not sure how they're rated for current and future FTTP speeds and reviews are scarce.  That said, the current setup mostly works great and is free.
Thanks

Similar Messages

  • Home Hub 3.0 vs Home Hub 2.0 packet loss

    So I upgraded the BT package that our family is on today, and with it came the Home Hub 3.0. Happy right? Better wireless, less connection problems etc... No.
    For some reason, since upgrading, I get random moments of massive packet loss. Up to 50% packets are lost for periods of up to 5 minutes. I've tried resetting the router, tried turning it off for ten minutes etc but still get regular moments of packet loss.
    My internet is not interleaved at the moment so that could be a problem, however before switching to the 3.0 i never had any packet loss with non-interleaved internet (on the 2.0 homehub).
    Could anyone help me?!
    Thanks
    Solved!
    Go to Solution.

    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 03:12:19
    Downstream:
    7.813 Mbps
    Upstream:
    448 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    9.1 dB / 24.0 dB
    Line attenuation (Down/Up):
    35.5 dB / 19.5 dB
    Output power (Down/Up):
    19.9 dBm / 12.1 dBm
    FEC Events (Down/Up):
    0 / 202
    CRC Events (Down/Up):
    91236 / 426
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    619777 / 655
    Error Seconds (Local/Remote):
    2173 / 506
    est1 comprises of Best Effort Test:  -provides background information.
    Download  Speed
    4095 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 4095 Kbps
     For your connection, the acceptable range of speeds is 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :8000 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 4500 Kbps
    I did a quiet line test and it sounded quiet.
    Thanks for your answer, just hope someone can help me resolve it now

  • How do I fix 100% packet loss?

    I have an 8mb connect but i roughly get like 4-5mb. I think i have the homehub version 1 or 1.5.
    When i search for servers on Counter Strike Source and team fortress the whole interenet just resets and no servers found. I posted on the steam forums and they said it wass to do with packet loss.
    I tried to test for packet loss on http://freeola.com/line-test/ and it says i have 100% packet loss then i tried on http://pingtest.net/ and it was unable to test for packet loss.
    How do i fix 100% packet loss?

    matrixrory wrote:
    I have an 8mb connect but i roughly get like 4-5mb. I think i have the homehub version 1 or 1.5.
    When i search for servers on Counter Strike Source and team fortress the whole interenet just resets and no servers found. I posted on the steam forums and they said it wass to do with packet loss.
    I tried to test for packet loss on http://freeola.com/line-test/ and it says i have 100% packet loss then i tried on http://pingtest.net/ and it was unable to test for packet loss.
    How do i fix 100% packet loss?
    Hi. Welcome to the forums.
    I tried both, and the freeola one failed with 100% packet loss, but the pingtest site returned 0% packet loss.
    I expect the former is being blocked by firewall/router as expected.
    Seems like they aren't quite doing the same thing.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Traceroute timeouts and lots of packet loss when a...

    I host various site via the above, and since late last night and today, I am having connection timeout issues on all of them (but sites like bbc, bt etc are fine). I contacted them and performed a traceroute to my default site southee.co.uk which timed out. Below are the results:
    traceroute to southee.co.uk (37.61.236.12), 64 hops max, 52 byte packets
    1 bthomehub (192.168.1.254) 2.733 ms 2.414 ms 2.415 ms
    2 esr5.manchester5.broadband.bt.net (217.47.67.144) 72.412 ms 29.705 ms 131.735 ms
    3 217.47.67.13 (217.47.67.13) 31.390 ms 29.680 ms 103.936 ms
    4 213.1.69.226 (213.1.69.226) 41.172 ms 32.700 ms 129.323 ms
    5 31.55.165.103 (31.55.165.103) 30.791 ms 31.639 ms 130.306 ms
    6 213.120.162.69 (213.120.162.69) 31.248 ms 59.138 ms 30.657 ms
    7 31.55.165.109 (31.55.165.109) 32.159 ms 31.507 ms 31.513 ms
    8 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 31.499 ms 31.325 ms
    acc2-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.194) 31.197 ms
    9 core2-te0-12-0-1.ealing.ukcore.bt.net (109.159.250.147) 41.744 ms
    core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139) 41.346 ms
    core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 41.744 ms
    10 peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 39.527 ms
    peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122) 38.791 ms 38.910 ms
    11 te2-3.sov-edge1.uk.timico.net (195.66.224.111) 54.032 ms 37.941 ms 38.642 ms
    12 78-25-201-30.static.dsl.as8607.net (78.25.201.30) 45.830 ms 46.413 ms 42.448 ms
    13 * * *
     They then performed a traceroute from the server and got the following, again with timeouts and packet loss. See below:
    1. 37.61.236.1 0.0% 10 0.5 0.7 0.4 2.9 0.8
    2. ae0-2061.ndc-core1.uk.timico 0.0% 10 0.3 0.3 0.2 0.5 0.1
    3. te2-3.sov-edge1.uk.timico.ne 0.0% 10 10.5 9.7 4.2 30.2 8.7
    4. linx1.ukcore.bt.net 0.0% 10 4.1 4.3 4.1 5.9 0.6
    5. host213-121-193-153.ukcore.b 0.0% 10 5.5 8.0 4.9 12.7 2.3
    6. acc2-10GigE-4-3-1.mr.21cn-ip 0.0% 10 11.4 11.4 11.4 11.6 0.1
    7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    8. 31.55.165.108 0.0% 10 12.1 12.1 11.8 12.4 0.2
    9. 213.120.162.68 0.0% 10 12.0 12.1 12.0 12.3 0.1
    10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
     I've just spent a fustrating 15 minutes with Bt Support chat who just seemed want to pass me on to the BT Business team, so I thought I'd post here, for a more informed response.

    Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
    However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

  • Terrible Packet Loss in Game- Please help!

    Computing statistics for 100 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Sam-PC.home [192.168.1.5]
    0/ 25 = 0% |
    1 2ms 0/ 25 = 0% 0/ 25 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    1/ 25 = 4% |
    2 13ms 1/ 25 = 4% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
    0/ 25 = 0% |
    3 11ms 1/ 25 = 4% 0/ 25 = 0% G1-5-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.213.68]
    0/ 25 = 0% |
    4 20ms 1/ 25 = 4% 0/ 25 = 0% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
    0/ 25 = 0% |
    5 12ms 1/ 25 = 4% 0/ 25 = 0% 0.xe-8-0-0.BR2.IAD8.ALTER.NET [152.63.38.129]
    0/ 25 = 0% |
    6 34ms 1/ 25 = 4% 0/ 25 = 0% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
    0/ 25 = 0% |
    7 33ms 2/ 25 = 8% 1/ 25 = 4% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
    0/ 25 = 0% |
    8 29ms 3/ 25 = 12% 2/ 25 = 8% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
    0/ 25 = 0% |
    9 30ms 2/ 25 = 8% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
    0/ 25 = 0% |
    10 50ms 1/ 25 = 4% 0/ 25 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    1/ 25 = 4% |
    11 56ms 2/ 25 = 8% 0/ 25 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
    0/ 25 = 0% |
    12 54ms 2/ 25 = 8% 0/ 25 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
    0/ 25 = 0% |
    13 54ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
    1/ 25 = 4% |
    14 50ms 3/ 25 = 12% 0/ 25 = 0% 64.25.32.9
    0/ 25 = 0% |
    15 --- 25/ 25 =100% 22/ 25 = 88% 64.25.32.26
    0/ 25 = 0% |
    16 48ms 3/ 25 = 12% 0/ 25 = 0% 64.25.39.1
    These are the results of a test I ran, but I don't know how to solve the problem. The game is unplayable because of the amount of packet loss. I know it is an issue of connection between the game and my router, so should I get a new router if mine is old?

    The router I would imagine to be okay for the first bit, but for the sake of things, reboot the router and also try giving your ONT a reboot by unplugging it from AC power and then disconnecting the battery. Re-connect it after 30 seconds by connecting the battery and then plugging it back into AC power.
    Also, see if the packet loss takes place during specific times of the day. If your router has a WAN connection over Coax (rather than an Ethernet connection) to your ONT, also consider checking your MoCa speeds based on this FAQ. Poor MoCa speeds can suggest shoddy coaxial causing some issues, too: https://secure.dslreports.com/faq/verizonfios/3.2_MOCA#16569
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • WIFI Packet Loss/Jitter MacBook Air 11 & LION OSX 10.7.1

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

  • Verizon FIOS Intermitte​nt Packet Loss Problem - How to Convince Verizon Support it's NOT ME

    Hi,
    I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
    Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
    Here's what happens:
    - On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
    - On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
    I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
    * This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
    In fact I know exactly where the problem lies. I did a traceroute to google below:
    Tracing route to google.com [74.125.113.106]
    over a maximum of 30 hops:
      1     4 ms     1 ms    <1 ms  192.168.1.1
      2     5 ms     4 ms     4 ms  L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
      3     9 ms     8 ms     7 ms  G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
      4    11 ms     8 ms     7 ms  P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
      5     9 ms     6 ms     7 ms  so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
      6     7 ms     6 ms     7 ms  0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
      7     9 ms    10 ms     9 ms  0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
      8     9 ms     9 ms     9 ms  TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
      9    33 ms    31 ms    35 ms  google-gw.customer.alter.net [152.179.72.62]
     10     8 ms    11 ms    10 ms  209.85.252.215
     11    18 ms    17 ms    16 ms  209.85.249.11
     12    31 ms    29 ms    29 ms  209.85.241.222
     13    30 ms    29 ms    29 ms  209.85.241.207
     14    41 ms    39 ms    34 ms  209.85.243.1
     15    27 ms    27 ms    29 ms  vw-in-f106.1e100.net [74.125.113.106]
    Trace complete.
    Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
    130.81.133.156 has major problems.
    I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
    The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
    My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
    Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
    http://forums.verizon.com/t5/FiOS-TV-Technical-Ass​istance/Verizon-FIOS-intermittent-connection-drops​...
    http://forums.verizon.com/t5/FiOS-Internet/Intermi​ttent-Network-Timeouts/m-p/28138
    One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
    I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
    I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
    Here is a sample of the ping logs I was talking about for different devices all at the same time.
    Device 2 in the Trace Route:
    Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
    Device 3 in the Trace Route:
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
    Device 4 in the Trace Route:
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Any help, thoughts, suggestions, etc would be great appreciated!
    ~David

    I understand your logic, but you have not eliminated 74.105.157.1 as the problem.  It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool.  You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
    If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

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    Latency Avg
    Latency Max
    Latency Pass
    Fail Simple ping loss check
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    warn low bandwidth stream
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    warn medium bandwidth stream
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