Horrible Non-Delivery Today!

I bought a new washer and dryer on Monday and scheduled delivery for today. I told the rep I can only be at home from 5-7, which he said wouldn't be a problem. I got a call and email yesterday saying delivery was to be anywhere from 4:30-7. Today, I get a call at 3pm saying they will be at my home in 15 min's. I told them no, this wasn't the schedule time but they said there was a mistake and I have to be at home in 15 min's even though I was at work which is over a half hour away. I told them I'd be there at the scheduled time today between 4:30-7. Then the guy yelled at me and said if I want my things I need to be there at 3:15 and hung up on me. Needless to say, I was home at 4:30 for the rest of the night and they never showed up. I'm cancelling my order tomorrow. Way to blow a thousand dollars in sales Best Buy!

Hello christianh72,
It is ever our goal to provide excellent communication and to keep the commitments that we make to you and our other customers. While it appears that our delivery team got the first part right, that they failed to complete your delivery in the time promised and treated you in an unprofessional manner is upsetting to say the least. I apologize for your having to cope with such unprofessional behavior.
Though I understand how you reached your decision -- in truth, I might have been moved to similar action given the circumstances -- I was wholly disheartened to read that your intent is to cancel your order. Have you already done so? Did you speak to representatives or a manager at the store about this experience?
Please know that I'm very grateful that you shared your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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austinmorris wrote:
I have been getting multi emails from a few colleagues as it appears they get non delivery messages.   The mails are coming thro perfectly but the senders are not aware of this.
These are incoming mails to a private address for my website [email protected] on the Streamline.net server and the messages state they cannot connect to the domain aeniorsgolf.org.uk - please note the difference in spelling.
My colleagues have checked the spelling at their end and even used the reply function on mails sent by myself.
but it somehow changes by itself.
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VBUK-LFSTK NE 'C'
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Edited by: pradeep Ratnayake on Jul 31, 2008 3:20 PM
Edited by: pradeep Ratnayake on Jul 31, 2008 3:21 PM

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Hello mtwrig,
Thank you for joining us on Best Buy Unboxed.
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