Hotsync re-install or upgrade question

Question

Hi,
I have a Centro (AT&T) and have been having trouble with hotsync for some time now.
I sync with Outlook and Documents To Go.
The hotsync will run and finish on my phone but the hotsync window on my PC freezes on step 13.  The window on the PC says:
"Hotsync progress User myphone (Not Responding)"
"Backing up databases"
"13 of 13 completed"
I then have to manually cancel the program.  If I try to do hotsync again, it won't start.  In order to hotsync again I need to shut down and restart the PC.
Here is what the sync log on the phone says:
Documents To Go
OK Install
OK Outlook Calendar
OK Outlook Contacts
OK Outlook Tasks
OK Outlook Notes
OK
OK Media
Ok Documents To Go
OK Backup with message(s)
When I try to open hotsync manager on my PC to view the log in detail, it won't open.  The program shows on the Windows task bar, but it won't open.
I am finally fed up with this and want to get the problem fixed.
Here is what versions I have installed on my PC and phone:
On the Centro -
Phone = Access v.3.5A
Applications = Access v.5.2H
Calendar = Access v.1.3.4
On my PC -
Palm.exe (Palm desktop by Access application = 6.2.2
AlarmApp_PSI.exe (Alarm Application) = 6.2.0
Hotsync.exe (Hotsync Manager Application) = 7.0.2
Instapp.exe (Install tool Application) = 6.2.2
RestartPalm.exe (restart Palm OS Application) = 6.2.0
I read a few things on here and here is what I found or tried:
1)  Took a look at the upgrades available for Palm desktop (6.2). - but after reading the details under hardware requirements, I discovered a note saying it is not compatible with dual or multiple CPU computers.  My PC runs an Intel Core 2 CPU T7200 and I am running Palm Desktop 6.2.2.  Is this a problem?
2)  Assuming it might be a problem, I tried to find earlier versions of Palm Destop on palm.com, but can't find anything earlier than 6.2.
3)  Installed DbFixit2 on my Centro.  I ran a Easy Check on all PIM DB's and there were no errors.
So, I am looking for suggestions. 
Should I do a clean uninstall and reinstall Palm desktop from the CD that came with my Centro?  I am not sure as to what version that is.
Your helpful suggestions will be appreciated.
Thanks!

Answer 1

The issue is within hotsync. Now the message you see on the website is for more than one CPU. Not one CPU that has more than one core(I.E. Servers)
What we need to do is a clean uninstall. Here is the directions.
You should first make a copy of your data. If you have Palm Desktop 4.2 and lower you can copy your user folder by going to C:\Program files\Palm or PalmOne. Once in here look for your username and right click on it and copy it. Then open up My Documents and Pasting it in here. If you have Palm Desktop 6.2.2 go to My Documents/Documents --> Palm OS Desktop. Copy the folder(s) in here and Paste them in My Documents/Documents
Now you will need to uninstall Palm Desktop. First go to Control Panel and in XP go to Add and Remove documents, in Vista Programs and Features. Then look for Palm Desktop and uninstall it. Then go to C:\Program files\Palm or C:\Program files\PalmOne and delete this folder. If you have Vista you will need to go to here:
C:\Program files\Palm
C:\Users\[Vista Login Name]\appdata\local\virtualstore\Program Files\Palm or PalmOne
C:\Users\[Vista Login Name]\appdata\Palm or PalmOne
*Note you may need to view hidden folders to get to appdata. To do that go into your Control Panel and open folder options. Go to view tab and uncheck hide hidden files.
One this is done you will need to delete some registry keys from your registry.
Word of warning, going here and deleting the wrong thing can cause your PC from starting up, crashing and deletion of programs and data. If you feel you are unsure of your self see if you have a friend that can help you or a PC technician that you can pay to help you. This will show them everything they need to delete. To help against this we need to do a backup.
Go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As box. Current location is fine should be in My Documents. In the file name on the bottom type "backup[todaysdate]" i.e. backup07072008. Next, the hard part.
Easiest way to make sure your doing the right one highlight the key i.e. Palm Quick Install, and press delete on your keyboard. It will ask you are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician. BUT do not turn off your computer.
The Registry keys are as follows (Note: some of these Registry keys will not be here but if they are, delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\PalmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource
Next reboot your computer
Then reinstall your palm desktop from the CD and do a hotsync. If it asks you for a username and you synced your device before, put in 'test" if you did not sync before create a hotsync name.
Lastly in your case the disc has Palm Desktop 6.2.2 so you do not need to download Palm Desktop.