How can I speak to a customer care representative ...

In summary;
I have 2 phone lines and 2 broadband providers and decided to cancel one of the phone lines and one of the broadband providers..............I am now regretting the decision to remain with BT as my broadband provider, as despite being told that everything would be transferred 'smoothly' and on time, I am now left without any broadband connection, which I urgently need for the business I run from home.
I've been calling BT customer services for a week now and every time I get someone from their Indian call centres, who seem incapable of telling what the problem is and when it will be resolved. Time after time they have said they will get a supervisor or manager to call me back and not once have they done so.
This is a nightmare, how can a major company like BT be so unprofessional.
I need to speak to someone in the UK who can actually tell me what the problem is and when it will be resolved.

scotscrusader wrote:
In summary;
urgently need for the business I run from home.
Welcome to the BT Residential Customers forum
As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
BT do not permit you to use a residential account to run a business, as its against their T&Cs.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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