How can I actually talk to customer service?

How can I actually talk to customer service?

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  • How can I get anyone in Customer Services to respo...

    Copy of letter to Customer Services sent in July 2012 and again via email a month later:
    Dear Mr Spencer
    Your ref: *************
    Further to your letter regarding my complaint about the Broadband package taken out from my mother’s address, I am writing to respond as follows:
    The original conversation with a member of BT staff about the set up of a Broadband package at my mother’s property  took place in August 2011 – sometime around 17.08.11.
    It was during this exchange that the discussion took place about transferring the said Broadband package from my mother’s phone line to my flat (address above) when I returned to that address in March 2012.
    Because I knew at that time that we would only require the Broadband services at my mother's address during my residence there, I made it clear that I would require the service to be transferred when I returned to my own home address.
    My mother is 84 years old – does not know how to use the internet and since I moved out of her home in March, has not had a PC/laptop or any Internet-receiving equipment in her home.  We unplugged the Home Hub on the day I left and it has remained in the box ever since.  She does not require the internet now, and never will. 
    My mother and I have both been long-standing customers of BT with unblemished credit records with your company.  I am most disappointed that this situation has now escalated and as you can imagine, my mother is most distressed.
    I cannot accept the results of your findings based on the recordings of only one telephone conversation with your organisation about the original set up of the Broadband account.
    It is the unavoidable fact that I have had many telephone conversations across the last 10 months about both my account  and my mother’s.  Some of the calls with your Customer Services staff will not have been of the standard I would have thought your organisation will expect.

    Hi JulieG,
    Welcome to the forum.  I am sorry to read of the problems you and your mom have had with BT.  I would like the chance to sort this out for you.  I will need account details so that I can look into this properly.
    Please follow John46's advise and drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include the BT account details in question and the link to this thread.  Once I have these details I will investigate and am sure I can help.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • How can I file compliant to Customer service or about Customer service?!!!

    Dear Verizon Manager,
    I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
    I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.  
    The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
    The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
    On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
    From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
    Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
    There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.  
    I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
    I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
    FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company. 
    I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
    Now I have a second thought. I guess we should be using the company who appreciates our trust.
    Look forward to hearing from you on the way forward.
    Regards,

    Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
    There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • How can I actually talk to a real human being who is willing to listen to my issue instead of trying to tell me I need to update all three of my phones or buy new ones?

    I was a perfectly happy verizon customer for the past twenty years or so, including the wireless phone service at my home where I have lived for the past 14 years. Several months ago the service at my home just went to crap. We can no longer use our phones inside our home at all, we have to go outside to make or receive calls and even then they constantly drop. Incoming calls to our phones roll straight to voice mail and the phones never ring. Even when we do go outside to talk, we get one or occasionally two bars, but the signal is mostly one bar or none. We used to get awesome reception for many years.  It is not our phones, my daughter cannot use her verizon phone at our house, my mother cannot use her verizon phone at our house, my sister cannot use her verizon phone at our house (she works for Verizon, Hawaii). I have tried for months now to get past the basic "you need to update your phone software", "you need to go to a store to have your phone checked", and "you need to buy new phones".
    I would like to also add that we live in a rural area with no recent construction or anything else that might cause interference. We do not have any problems with our phones if we drive a mile down the road toward local tower. Something has happened that reduced the service at our home. I am now patiently waiting for my contract to end so that we can move to T-mobile or ATT, both of which which pick up very well in our home, unless someone has a solution to our problem that is not one of the three already mentioned above.

    I understand the importance of ensuring you have reliable service at all times Big_Bubba. Allow us to get to the bottom of your signal concerns. Unfortunately, with any carrier we can not guarantee signal inside a home, building, etc. due to home infrastructure. However, we do offer an accessory that may help boost signal in and around your home. For further information regarding our Network Extender click, http://vz.to/1vV6qON
    Thank You,
    MichelleS_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • How can i actually contact adobe Photoshop customer care?

    how can i actually contact adobe photoshop customer care?? it actually seems impossible.....

    Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
    Click on the link below, and after that click on "Still need Help? Contact us."
    Then on the next page, click Chat.
    There is also a phone option. 1 (800) 833-6687
    http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

  • Download- my computer os was wiped and i need to reinstall my acrobat application.  who can i actually talk to about this?  i just spent 10 minutes on the automated phone cycle, which was very unsatisfying  How to talk to an actual person?

    my computer os was wiped and i need to reinstall my acrobat application.  who can i actually talk to about this?  i just spent 10 minutes on the automated phone cycle, which was very unsatisfying  How to talk to an actual person?

    while waiting for a phone number, if you need an installation file,
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Does anyone know how to get ahold of Adobe customer service?

    does anyone know how to get ahold of Adobe customer service?

    i guess i really want to get ahold of someone in charge of our area because after the last hole month of being treated like a dog by them and being told they don't care I'm just willing to go to any lengths to see a company like that is not successful I'm a business owner to actually several businesses and your customers are the only reason your there but you can never forget about the little people verizon

  • How can i use talking caller id without jailbreak and those wacky apps

    how can i use talking caller id without jailbreak and those wacky apps

    Talking caller ID is not a feature of the iPhone. If by "wacky apps" you mean the ones that make custom ring tones for each contact from their name, that's your best bet.

  • How to get in touch with customer service?

    How to get in touch with customer service? Twice I had a chat and I would get an answer in a few days. Never heard a thing! I need an invoice for my book-keeping but I can't download it. It says: get in touch with the customer service. But I chatted for 2 times, tried to phone, They won't answer the phone. Where is the customer service!!!!!!!!!

    Hi Regine43b,
    Please refer to the following link for help with your monthly invoice: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html
    If in case you still face issues, please contact support @ https://helpx.adobe.com/contact
    Regards,
    Sheena.

  • How can I actually PLAY a game on my iPhone 6?  When I GOTO the Game Center and click games, all I get is the screen with leaderboards, stats, etc

    How can I actually PLAY a game on my iPhone 6?  When I goto the Game Center and click on games, then click on a specific game (solitaire, for example), all I get is the leaderboards, achievements and player screen.  All I want to do is launch the game.

    Hi Jordanali!!!
    Game Center is just simply used for what you are seeing, leaderboards and stats between your friends and yourself.
    To launch an app, first download it from the app store, then just tap the icon on the home screen when it is done downloading!!!
    I hope that answers all of your questions!

  • How can I call a SAPME web service from MII such as PlaceFutureHold?

    Dears,
    How can I call a SAPME web service from MII such as PlaceFutureHold?
    By using MII, I would like to develop some logic to check some values which query from SAPME database, if the value is out of spec, it needs to send a emal to inform user ans also hold the SFC.
    Thanks!

    With Web service action block you can view all ME available services
    in I.E
    https://sapme:5000/manufacturing-services/ProductionServiceService?wsdl  you could see your FutureHold service
    To do that in MII, you need Web Service action block. Have you work with MII transaction before?
    (saw your post in MII)

  • How can I turn off the cell service on my phone while traveling out of the country?

    How can I turn off the cell service on my phone while traveling out of the country?

    Airplane Mode

  • How can I buy only one month service of indesign cc from online shop?

    How can I buy only one month service of indesign cc from online shop? it seems only allow to buy one year package service. PLA HELP !

    http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software _sl_allsoftware.html#
    Click on Join, then from plan select: Month to month

  • Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any

    Does anyone know how to contact a responsible, responsive customer service rep?  Promises of resolution to my billing issues are never kept.  Return calls are never made.  I contacted Executive Relations and emailed 3 Verizon executives.  No reponse.  Any number, email  or help contacting a reponsive person is appreciated!  Thanks!

    http://www.BBB.org
    File a complaint they will call you.
    Good Luck

  • How can i control weather a custom transaction is executed

    How can i control whether a custom transaction containing delete sql statement is executed using the results of a record set?
    The custom transactions dialog does no allow me to use anything more than sql and has no conditions so i cannot control flow their.
    Triggers seem not to be able to access record sets defined on the same page and internally seem able to perform select staments but unable to return result sets.
    Please help if you can ?

    What exactly are you trying to do?
    The following partial code-snippet checks a value on a form and performs a sql select query if a condition is met, it could perform any valid sql...
    //start GWB_SetSubscribedToThread trigger
    function GWB_SetSubscribedToThread(&$tNG) {
    //Get the current values from the form
    $threadid = $tNG->getColumnValue('NbForumMessageID');
    $userid = $tNG->getColumnValue('CreatedBy');
    $subscribed = $tNG->getColumnValue('Subscribe');
    //Check current subscription
    $query = "SELECT ms_RandomKey FROM messagesubscribe WHERE ms_MessageTypeID = 1 AND ms_ThreadID = " . $threadid . " AND ms_UserID = " . $userid ;
    // This syntax doesn't work for some reason??
    //$result = $tNG->connection->execute($query);
    //This syntax does work
    $result = mysql_query($query);
    if (!$result) {
    $message = 'Invalid query: ' . mysql_error() . "\n\n";
    $message .= 'Query String: ' . $query;
    $message = nl2br($message);
    die($message);

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