How come (we could not complete your iTunes Store Request)

How to settle this problem (we could complete your iTunes Store Request)

Yes. Sorry, I can't add any more details than that. Went to purchase a book from iBooks and got the same error message that you got, then I came here and saw that this place is PACKED with complaints about iTunes being down, including one from a user in France.

Similar Messages

  • When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?

    When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."  How do you resolve this?  Has been going on for days now.

    I started getting this message a couple of days ago.
    Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828

  • Everytime i try to sign into my itunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800b0101). What does this mean and how can i fix it?

    Everytime i try to sign into my iTunes account, it says: We could not complete your iTunes store request. An unknown error has occured (0x800B0101). What does this mean and how can i fix it?

    Hello zabetnz
    Start with the article below to get access to the iTunes Store. If it does not work, then there are some links towards the bottom of the article for additional troubleshooting.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    -Norm G.

  • How to get rid of the error message we could not complete your iTunes store request?

    How to get rid of the error message we could not complete your iTunes store request?
    having this problem when trying to authorise an newly downloaded app in iTunes

    Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
    Do not change your settings.
    Edit

  • HT1420 When I try to connect to itunes match, I get an error message that says "We could not complete your iTune Store request.  An unknow error occurred (4001).  How do I resolve this issue?

    When I try to connect to itunes match, I get an error message that says "We could not complete your iTunes Store request.  An unknown error occurred (4001).  How do I resolve this issue?

    I purchased iTunes Match several days ago and I am getting the following error when I try to allow iTunes Match to run.  Please advise how to fix this:

  • HT1657 My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play?

    My rentall won't play. It says: We could not complete your iTunes Store request. An unknown error occured (-42110). How do I get it to play? I've tried it many different times and it just won't work.

    I'd try the following document with that one, susanna:
    iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

  • HT1657 After downloading a film rental in itunes, a when pressing Play, following message comes up: We could not complete your Itunes Store Request, an unknown error -42110 has occured

    After downloading a film rental in itunes, and when pressing Play following message comes up: We could not complete your Itunes Store request, -42110 an unknown error occured

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Itunes store: We could not complete your iTunes Store Request. An unkown error occured (0x800B0109). There was an error in the itunes store. Please try again later. This always comes up when i try to either purchase items or get updates, please help

    When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
    "We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
    "There was an error in the iTunes Store. Please try again later."
    I try later but then it keeps coming up. Please help!!!

    Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

    Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
    Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
    I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
    Can anyone help with this

    Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
    I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
    The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
    I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
    Good luck

  • ITunes Store error msg: We could not complete your iTunes Store request. An unknown error occurred (-50).

    So I began having trouble connecting to the iTunes store with my computer about a month ago. It was working fine, I purchased and downloaded some music, and then the next day I got this message when I clicked on the iTunes Store: "We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later."
    Some basic facts about my computer:
    Mac OS X 10.7.3, purchased in May '12.
    iTunes is updated to the latest 10.6.3 version.
    I have Sophos Anti-Virus (newly installed in the last two weeks).
    No firewalls are set up.
    Parental controls are not blocking anything (don't have them set up).
    Internet connection is fine, no matter how I connect.
    I did have an older version of iTunes (the previous version, so it wasn't that old) when the problem began, so I updated to the newest version hoping it would fix it; but it hasn't. I have checked the firewalls per apple community posts. I have checked the network connection. I only just put on an Anti-Virus (and the problem was pre-AV, so it shouldn't be that). I FINALLY figured out how to uninstall iTunes, and then I reinstalled it. The store still won't open, giving me the same message. 
    A little more research seems to show that the (-50) error is when it times out? But the message appears barely half a second after I click on the iTunes Store icon. It doesn't seem to even try; there isn't enough time to warrant a 'timing out'.
    I am at a loss. At this point I am considering taking my computer in and telling them 'fix it, no matter what', but if I can avoid the hassle of being without my one and only computer for at LEAST a week, that would be great.
    Does anyone have any ideas?! 
    Thank you and God bless!
    Mary 

    Hi Laura-Wedders,
    Thanks for visiting Apple Support Communities.
    On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
    To check the current status of these systems please see:
    Apple - Support - System Status
    http://www.apple.com/support/systemstatus/
    If you are still experiencing issues, you may want to troubleshoot with the following articles:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    All the best,
    Jeremy

  • HT201611 After -42110 error -- we could not complete your iTunes Store request -- no time to view

    While downloading a rental movie I got the following error:
         -42110:  We could not complete your iTunes Store request.
    After a number of attempts over 12 hours, I finally succeeded.
    However, now I must watch this rental within 10 hours.
    I don't have the 30-day window to view it.
    What gives?  How can I extend my watch period?

    Hi werpg,
    I see that you have experienced an issue with one of your purchases. I would like to suggest that you report this issue using the information in the link below:
    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
    https://support.apple.com/en-us/HT204084
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

  • We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.

    Please can someone help. I keep on getting this when I try and buy a song or upgrade my iPhone aps. I have got the latest iTunes on my 15" MacBook Pro with OS X 10.8.5 (12F37). Last week I changed my password on //appleid.apple.com I could the access my account in iTunes. I have tried to log on to my account / view my account in itunes / buy a song and tried upgrading my apps, but I can't do anything now. it is frustrating. Please, please, please can someone help. :-)

    Unsure if this will help anyone but I had the same problem with the message always coming up when I tried to login: "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
    What I couldn't understand was that I could log into iTunes online, but not through the iTunes app, becoming very frustrated I went to drastic measures to get everything working again - although I found this post after I had success.
    To add to the issue, my iPhone (4S - iOS7) was visible on iTunes (latest version), but some of my apps had failed to sync (showing grey on my iPhone and being unable to delete them), causing further issues and adding to my frustrations....which attributed to the drastic measures posted below.
    (You may want to try following the above posts before following my method)
    **** Apple support provided me with an email containing many links, all of which didn't really help me, but I'll post anyway, just incase they assist someone else:
    "Dear Luke,
    Thank you for writing to iTunes Store Customer Support, my name is Indra and I'll be assisting to you with your concern.
    I understand that you are unable to login to your iTunes store account and getting message that the iTunes Store is temporarily unavailable. I can imagine you must be eager to access your account and I will do my best to resolve this issue.
    Luke, as an advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
    I have verified that the iTunes Store is functioning and accepting connections. The issue could have been temporary, related to your internet connection, your local network, or your computer itself. If you’re still unable to connect, this article outlines some potential solutions:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    These articles have helped other Windows users resolve connection issues:
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/HT1527
    iTunes for Windows: Could not establish a secure connection to the iTunes Store
    http://support.apple.com/kb/TS1470
    iTunes for Windows: can't access the Internet if proxy settings are incorrect
    http://support.apple.com/kb/TS1490
    iTunes: Troubleshooting security software issues
    http://support.apple.com/kb/TS3125
    Firewall, virus-protection, and web-acceleration software can prevent you from connecting to the iTunes Store. You might not be able to connect even if the software appears to be configured to allow full access to the iTunes Store. You can use the MSCONFIG utility to determine if software on your computer is preventing access to the iTunes Store. For detailed instructions, please refer to the following article:
    Using Msconfig to troubleshoot conflicts in Windows Vista and Windows 7
    http://support.apple.com/kb/HT2292
    If the articles above don't help you connect to the iTunes Store, I suggest testing to see if this issue occurs while you are signed in to a new user account on your computer. To learn how to create a new user account in your version of Windows, please read the article below for your operating system:
    How to create and configure user accounts in Windows XP
    http://support.microsoft.com/kb/279783
    Windows Vista: Create a user account
    http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account
    Windows 7: Create a user account
    http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
    Windows 8: Create a user account
    http://windows.microsoft.com/en-us/windows-8/create-user-account
    Once you are signed in to this new user account, open iTunes and try to connect to the iTunes Store. If you can connect without error, then you’ve identified that the issue is with the previous user account that you were using. You may want to consider adopting this new account as your user account and transferring your files from the old account to your new one.
    If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
    Contacting Apple for support and service
    http://support.apple.com/kb/HE57
    I hope that the information provided above is helpful.
    Thank you for contacting us and have a nice day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/"
    But if the above doesn't work for you then you can follow my method...in the end, I perfomed the following actions which did work:
    1).  Uninstalled iTunes from my computer (via Control Panel > Programs & Features)
    2).  Located the iTunes folder containing media, Previous Libraries etc (normally located under your Music folder) and simply moved it to my desktop. (can't afford to delete)
    3). Downloaded iTunes.
    4). Plugged my iPhone into my laptop and moved all contents across to my desktop (photo's).
    5). Restored my iPhone erasing ALL data (extreme but desperate measures were required) - you may want to back it up, but I personally didn't have anything that I couldn't afford to loose on it.
    6). Set-up my iPhone (set language etc...) including iCloud, but did not plug it into my laptop.
    7). Chose the following iPhone settings>   
              > iCloud - Contacts turned off
              > Mail, Contacts, Calendars - iCloud Contacts turned off (same end result)
              > iTunes & App Store - made sure I was logged in via Apple ID.
    7). Closed Outlook.
    8). Re-installed iTunes, saving it on the C:> default location.
    9). Followed the normal iTunes install prompts, setting it up as new. (making sure I had NO apps or music - clean slate)
    10). Plugged my iPhone into my laptop, waiting for it to appear as it normally does.
    11). Checked for iOS updates and iTunes updates (all good)
    12). Checked Sync Contacts with Outlook (opening Outlook at the same time) - Calendars I left to the iCloud
    13). APPLY....once sync finally completed (this time SUCCESSFUL) I was able to click iTunes Store and LOG IN.....finally!
    I probably didn't have to perform all 13 steps, but that's exactly what I did to get everything working again!
    There is probably someone out there who will be able to explain why I couldn't login to iTunes, why many of my apps didn't load onto my iPhone correctly, why everything failed to sync and probably able to shorten the above 13 steps to a quick fix.... but for now, everything is finally working and my 48hrs of frustration has come to an stress free end!

  • We could not complete your iTunes Store request. The host is down - NOT iphone

    Running 10.5.8 (Leopard) and keep getting this pop-up error on iTunes
    We could not complete your iTunes Store request. The host is down. There was an error in the iTunes Store. Please try again later.
    I'm running 10.5.8 Leopard on a G5 Quad Core PowerMac tower. Now I'm NOT even trying to access the iTunes Store - and it's more than just an annoyance - when the warning comes up it blocks out all local sharing until the error message is cleared away (which means manually going to the host computer that runs my iTunes for my home, clicking OK to make it go away, only to have it come back again.). I experienced the same issue on my other computer, a Mac Mini (Mid 2011) running Lion, so it's not the OS necessarily.
    Now I poked around and this message has come up in the past, but only mentioned in iTunes discussions as it relates to use on the iPhone, NOT on desktop machines. If I log in as a 'test' other user the message disappears. I've trashed preferences, checked them and repaired them. I've even tried a clean install of a user to make it go away. That worked on the Lion machine but I'm not about to waste the HOURS it took to do it again. I also read that this could be the iTunes store thinking that there was some kind of purchase in queue at their end that you need to call in and have removed - a kind of "ghost purchase" if you will - and that cleared some people's problems. But again, not in desktops but in iPhones.
    Anyone else have a suggestion how to get this ANNOYING error, that's not an error, to go away>

    I powered off the phone and reconnected with the same result. Is that what you meant?

  • When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

    When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.  I can access my account on a different PC but not my own.  Can you advise me as to what I should do please?

    Hello donnafromwakefield,
    The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
    Can't connect to the iTunes Store
    http://support.apple.com/en-us/TS1368
    Cheers,
    Allen

  • I can log into my itunes account on my friends computer however for 3 months now she has been getting the following message "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later" Why is this?

    Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
    I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard hp workstation xw4200
    iTunes 11.1.1.11
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0012B4A009D5EBF0
    Current user is an administrator.
    The current local date and time is 2013-10-08 22:38:51.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA Quadro FX 540
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.1.11 is currently running.
    iTunesHelper 11.1.1.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:           {CF4127E8-FA53-4985-9CB6-F74A04C92757}
    Description:                 Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
    IP Address:                 10.0.0.1
    Subnet Mask:             255.255.255.0
    Default Gateway:       10.0.0.138
    DHCP Enabled:          Yes
    DHCP Server:             10.0.0.138
    Lease Obtained:         Tue Oct 08 22:19:05 2013
    Lease Expires:           Tue Oct 15 22:19:05 2013
    DNS Servers:              10.0.0.138
    Active Connection:    LAN Connection
    Connected:                  Yes
    Online:                          Yes
    Using Modem:            No
    Using LAN:                  Yes
    Using Proxy:               No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2013-10-08 22:21:42.

    Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?

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