How do i access an old user ID if i cant remember the password, the email no longer exists, and the apple wont accept my birth day?

how do I access an old iTunes account if the email address no longer exists, I can't remember the password, and iTunes won't accept my birth date?

THe fist does not work as it's asked for a birthdate and will not recognize mine. in reasearching this further,it looks as if iTunes not recognizing the correct answer to a security question is a very common problem and that this is actually a huge issue that has lead to many folks not being able to ever access their purchased music again. Apple support has not even been able to unlock old user ID accounts.  Is their a class action lawsuit in regards to this?

Similar Messages

  • I forgot the answers to my security questions so I went to my account to change them, but the email account they send the security info to no longer exists and I don't know how to change it. Can anybody help me?

    I forgot my answers to my security questions so I went to my account to change them, but the email accout that they send all the security info on how to change them no longer exists and I don't know how to change that email with knowing my security question. Can anybody help me?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (122370)

  • I have just downloaded the upgrade from Mountain Lion to Yosemite. In the process i am now unable to gain access to iTunes. The app on desktop no longer works and the install is not able to be opened.

    I Have downloaded the upgrade from Mountain Lion to Yosemite. In thee process of so doing I have lost access to iTunes.
    The app on desktop no longer opens the program and having downloaded and installed as per Apple instructions, can not make a connection.

    Hi, drjbuchanan.  
    Thank you for visiting Apple Support Communities.  
    Here are some troubleshooting steps that I would recommend going through when experiencing this issue.  
    iTunes: Troubleshooting issues with third-party iTunes plug-ins
    http://support.apple.com/en-us/ts3430
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    http://support.apple.com/en-us/ht2311
    Cheers, 
    Jason H.  

  • How do I change a password when email no longer exists?

    I have two Adobe accounts.  One of them is for my creative cloud account and the email on that account no longer exists.  when I try to sign in to my creative cloud account it tells me to change the password, but the instructions for changing the password are being sent to a non-existent email.  What should I do?

    If you don't have a recovery email set up then you will have to call Applecare or email itunes to reset your security ?... applecare can send you a password reset to your email. But I would suggest your try iforgot.apple.com and use the emal authentication method to see if you can get the reset email yourself first.

  • Hi there I lost my password for my original iTunes account I can't recover it because the email address it is registered under is not longer valid How can I access my old account?

    Hi there.
    I did a factory restore and then restored it with iCloud back-up. I have been using lots of Apple products and i have used three different email adresses. Almost all apps restored perfectly but everytime i try to play a song in the Music app, i asks me for a Apple-ID i had no idea i have used.
    Hence:
    I lost my password for my original iTunes account
    I can't recover it because the email address it is registered under is not longer valid
    How can I access my old account?
    Can't find a place to change the email address to my new one without the password which I no longer remember.
    There is no way to just erase Apple-ID's on my device either.
    What to do? Should i ju give up and start from scratch and delete 2 years of stuf?
    Cheers!

    If you can remember the answers to the security questions when you set up that account - I think that you can reset the password without needing email authentication. You can try it here. Read it and see if it's possible. But if you can't remember the answers to the questions it will not work.
    http://support.apple.com/kb/ht1911

  • How can I access my old iphoto libary on my newer laptop? I have a new iphoto folder on my laptop so I don't want to lose my current photos. I just want to add more.

    How can I access my old iphoto libary on my newer laptop?
    I have a new iphoto folder on my laptop so I don't want to lose my current photos. I just want to add more.

    Do the following:
    rename the old library to something other that iPhoto Library.
    copy the library to the Pictures folder on your new laptop.
    launch iPhoto with the Option key held down and select the old library to open it and convert it to the newer version.
    Note:  if the older version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 on it before opening with iPhoto on your new laptop.
    If you want to merge the two libraries into one library and keep the edited versions, keywords, titles, etc. you'll need to use the paid version of  iPhoto Library Manager to do the merging.

  • How do I make my old user account perform like the new one?

    I have a macbook pro 13" 2008 with 8 gb of ram that has been showing stuttering in hd video lately (or maybe when i upgraded to lion). I created another user and it doesn't seem to suffer any stuttering. Perhaps it doesn't have weird things running the background like the 655mb kernal task I see in activity monitor. My question is, how do I make my old user account perform like the new one? I've tried to turn off things running the background, but it doesn't seem to do anything. Thanks!

    How to Transfer Everything from an Old iPad to New iPad
    http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
    http://ipad.about.com/od/iPad_Guide/ss/How-To-Wipe-Your-iPad-And-Erase-Data.htm
     Cheers, Tom

  • How can I access my old iTunes account I I don't remember apple ID and password?password? login

    How can I access my old iTunes account I I don't remember apple ID and password?

    mamabobbette wrote:
    I'm trying to find out how to access my old i-tunes library if I'm unsure of what my log-in and password were from that time.
    Please explain further.
    You don't need an AppleID to access an iTunes library. An iTunes library is stored on your computer.
    Default location is /Music/iTunes/ folder.

  • How can i delete my old user ID

    One month ago I change my Iphone4 for a new one Iphone6, a soon as I set up, I can not loading any new programs in to.

    Hi
    Do not work, appear my old ID and, that Account do not reconized my password
    Regards.
    Carlos
    Sourcing Specialist.
    Idex Corporation
    Phone: *******
    Enviado desde mi iPhone
    El 04/02/2015, a las 7:59, Apple Support Communities Updates <[email protected]<mailto:[email protected]>> escribió:
    http://www.apple.com/support/assets/images/external/emails/logo.gif
    You received a reply
    Briansyddall<https://discussions.apple.com/people/Briansyddall?ac_cid=op123456> has replied to your question. You can view the full discussion<https://discussions.apple.com/message/27606356?ac_cid=op123456#27606356> in Apple Support Communities.
    How can i delete my old user ID<https://discussions.apple.com/message/27606356?ac_cid=op123456#27606356>
    Hi  Did you use the same Apple ID toxset up new iPhone? Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo. You may need to do this for upto 50 Seconds. Cheers Brian
    Correct Answer <https://discussions.apple.com/email/thread/6814340/correct/27606356> Helpful Answer <https://discussions.apple.com/email/thread/6814340/helpful/27606356>
    Use the buttons above to tell Briansyddall and the rest of the community if this reply solved your question or helped you get closer to finding a solution.
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  • I had an Apple ID and password with my hotmail acct.  The password stopped working, so I set up a new one with my me acct.  How can I access my old acct. and merge the two of them?

    I had an Apple ID and password with my hotmail acct.  The password stopped working, so I set up a new one with my me acct.  How can I access my old acct. and merge the two of them?

    https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot?language=C A-EN&app_id=2417&newWindow=true&border=false

  • How do I delete my old user completely?

    It's more complicated than just deleting a user.
    I've just upgraded my Mac to Yose mite and deleted my old User and created a new user.
    I went to preferences and Users & Groups and I've checked it, i only see my new user as Admin.
    Though when I shut down and turn my mac back on the first thing it opens is my old "deleted" user type in its password and wait a while for it to load then it goes to my new user and i have to log in with that to get to my Desktop Screen.
    I've even tried this website (http://support.apple.com /kb/TS3981) and went to where to told me and find my old user but it's not there. I've even went into my User folder and my old user isn't there.
    How do I delete my old User so when i turn on my mac and it goes straight to my new user and then i would type in the new users password etc and go into it skipping my old user?
    Please help! Thanks.

    Open the Sharing pane of System Preferences and change the computer's name.
    (23562)

  • How do I access my encrypted User Account files from my Back Up hard drive?  Time Machine  was used to create the back up disk; File Vault was used to encrypt the files.

    How do I access my encrypted User Account files from my Back Up hard drive?  Time Machine  was used to create the back up disk; File Vault was used to encrypt the files.

    Thanks.  I will try going through TM.  Since my Simpletech is on the way out, I'll be plugging in a new external hard drive (other than the back-up drive) and trying to restore the library to the new drive.  Any advice or warning if this is NOT the right thing to do?
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  • ICloud storage space used up by old data from 1st gen iPad I traded in nearly 2 yrs ago for an iPad Mini. Can't backup any info for mini or new 6 plus. How can I access this old data to clear it out?

    My iCoud storage space is being used up by old data from a 1st  generation iPad I traded in nearly 2 yrs ago for an iPad Mini. The people at the sprint store where I made my trade were supposed to transfer everything over from my old iPad to the new Mini once they backed up the old device to iCloud. Well, long story short, none of the data ever got transferred to the new iPad, but it all got backed to iCloud, eating up all my storage space. Here I am almost 2 years later, and I've never been able to back-up my iPad mini. What's worse, My iPhone 4 wasn't backed up that whole time, and now I can't back-up my data from my new iPhone 6 Plus to iCloud either. Trying to find creative ways to store and save my information and data between all my devices is getting to be ridiculous. I don't want to upgrade my storage space though...just want to clear out a great deal of what is already being stored. How can I access this old data to clear it out?

    The only way to access data from an iCloud backup is to restore it to your device.  You could, for example, back up your iPad mini to your computer using iTunes (by connecting it, opening iTunes, then going to File>Devices>Back Up and choosing to back up apps and transfer purchases when prompted), then erase it and restore the old iPad backup (as explained here: iCloud: Restore or set up your iOS device from iCloud), save any recovered data you want to keep, then restore your iTunes backup back to your iPad mini (by connecting it to your computer, opening iTunes, then going to File>Devices>Restore from Backup).
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  • Airport Utility 5.6 is not supported in Mavericks. How do I access my old Airport Express?

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