How do I contact billing to get a refund?

Today is the second month in a row I have been charged twice for the same thing. Customer service is a nightmare and I need to talk to someone who speaks English and can give me theright person to talk to.  I have been through FAQ, I have three tickets on the same isue spanning three months and while they will answer to take my money they will n ot resolve refunds timely. How do they get away with that? Please someone help me with this clear case of theft.

Hi Amanda,
Unfortunately, there are few accounts charged twice this month and we are in a process to refund the amount. I am not sure if your account falls into that category or because of the different reason.
I would suggest you to wait for 5-7 working days and see if the amount is credited, if not then you can contact our billing department for the same.
Thanks!
Ankit

Similar Messages

  • I just got an email receipt for use of my itunes account.  Someone must have hacked my account.  Spent all the money in it.  How do I contact itunes to get my money back into my account?

    I just got an email receipt from Apple for use of my itunes account.  Someone must have hacked by account.  Spent all the money in it.  How do I contact itunes to get my money back into my account?

    iTunes Customer Service Contact
    http://support.apple.com/kb/ht1689

  • How do you contact apple to get a song if you would like to get it?

    How do you contact apple to get a song if you would like to get it?

    You don't. If it's available through iTunes you can purchase and download it. If you have the CD you can extract it from the CD directly into iTunes.

  • I purchased a song from iTunes but the quality is very poor. How do I contact iTunes to get a proper copy?

    I purchased a song (Donny Darko 'Mad World') from iTunes but the quality is very poor. The piano content recording is overloaded. All other downloads are satisfactory.
    How do I contact iTunes to get a proper copy?

    How to report an issue with Your iTunes Store purchase

  • HT201272 Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank

    Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank you!!

    There are instructions on this page for managing and stopping auto-renewing subscriptions (deleting an app won't stop it) : http://support.apple.com/kb/HT4098
    In terms of a refund, what does it say on the app's description page in the store (a lot say that refunds aren't given) ? But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204266 How can I cancel an app & get a refund?

    How can I cancel apps and get a refund?   My grandson downloaded 2 wrong games.

    All purchases are considered final, but you can try contacting iTunes support and see if they will refund or credit your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • How long does it take to get a refund from Apple?

    I returned my MacBook on the 6th or 7th day of having it, and paid the re-stocking fee, 2 weeks ago. Yet I still have no refund. How long does it take to get my refund?
    MacBook   Mac OS X (10.4.6)  

    Well it shouldn't take 2 weeks.
    Call Apple to find out what the status is on your refund or you can go to the Apple store and find out what's going on in person.
    Just curious, but why did you return your MacBook?
    You should give in another try!
    Sam

  • I have just bought McSudoku and it quits after about a minute every time. How do I correct it or get a refund?

    I have just bought McSudoku and it quits after about a minute every time. How do I correct it or get a refund?

    I am logged into the same things on both my iPhone and my MacBook Pro, except for mail. I use a gmail IMAP account and everything there already works on both machines. The iCloud account on my iPhone uses one Apple ID and the one on the Mac uses the second Apple ID.

  • I have just made a $27 subscription by mistake how can I cancel it immediately get my refund ??

    I have just made a $27 subscription by mistake how can I cancel it immediately get my refund ??

    You'll see the answer in this thread:
    Refund for cancel an adobe export pdf plan.

  • TS1424 i have purchiced a cd from the ituns store but it seems to keep downloading how do i stop this and get a refund for the extra cd

    I have downloaded a CD from the itunes store but it seems to keep downloading. how do i stop this and get a refund for the unwanted CD's

    Welcome to the Apple Community.
    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

  • I purchased a song of iTunes last night. It says it has successfully downloaded but only plays the first second of a 2.43min song. How do I fix this or get a refund?

    I purchased a song of iTunes last night. It says it has successfully downloaded but only plays the first second of a 2.43min song. How do I fix this or get a refund?

    If the store in your country does allow it, try to download the song again, see this support article:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise report a problem with your purchase. Sign into the iTunes Store and view your purchase history  in your account section. Beside the recently bought song should be a link "Report a problem".
    Regards
    Léonie

  • TS2446 How do you contact apple and get a human?

    My ID has been disabled by Apple and I can't contact them to get help. Changing passwords doesn't enable my ID.

    If you are receiving a message that your iTunes account has been disabled and resetting your password does not resolve the issue, then you will need to contact iTunes Store Customer Support via http://www.apple.com/support/itunes/contact/
    Also, if by human, you mean phone support, then not likely. From what I've heard, iTunes support is strictly email.

  • How can I leave Skype and get a refund

    I want to leave Skype and get a refund.  I never give Skype permission to take €17.25 from my credit card account.  If this continues – I will have to take legal action to protect my credit card account.  I withdrew from this payment on 29 March 2013.  Please reply to me by e-mail with confirmation of closing my account.  Andy McGovern

    Me too. I made sure to remove my credit info from my account, but I still want the money they stole back

  • How do I correct bill without getting a reply from customer service or the community forum?

    Hello,
    I have communicate with lasinah_vzw and jonathan_vzw on the forum and by direct message.  I have send documentation of my bills and terminated my account.  I now see an older charge that was credited to my account reapplied.  There has been no response to all the direct messages or forum comments I have tried to post.
    I have not received a reply from you regarding the charge of $93.57 in my account.  I had a credit balance of $11.92 on my Nov. 16th bill after crediting my account for a 2-day reconnection at the end of my account suspension.  I was unable to contact anyone to re-suspend or end my account.  In January I finally got through to Sharon who terminated my account and credited my account for my December and January charges upto termination.  Now I see a charge from prior to my November 16th bill that has been re-added to my account.  In addition I am getting a notice that my bill is being sent to a collection agency.
    If I send all my documentation to you to adjust my bill, get no reply or acknowledgement of receipt or a response as to it's status why is this bill going to a collection agency?
    Why has Verizon turned into a bully?
    If I do not receive a reply to my earlier attempts to correct my billing I intend to submit all my documentation to the Better Business Bureau.
    Thanks... for teaching me a lesson about Verizon "customer" support... UVN

    @UVN ".....Sharon who terminated my account and credited my account for my December and January charges upto termination.  Now I see a charge from prior to my November 16th bill that has been re-added to my account...."
    You are not alone....Promises by Verizon Customer Service don't mean anything anymore.
    I successfully suspended a "JetPack Device" WITHOUT BILLING...even got a message on the web site saying I was successful.
    Supervisor said "I will suspend without billing during dispute" THEN I WAS BILLED anyway.
    This resulted in re-connection fees.
    Again, Supervisor said "I will waive Re-Connection fees"....BILLED AGAIN resulting in more fees.
    Executive Offices say the supervisors have the training and authority to make decisions..so what happened??
    Executive offices also refuse to honor what you are told on the phone.
    I am still trying to find an answer to a simple question.
    If The VZW web Site allows me to suspend a device and actually pop up a message that I "successfully suspended it WITHOUT billing" How can they refuse to honor it?
    OH, It's in the FAQ's and your original contract...So, why does the web site allow it to be accomplished?
    There should be a pop-up saying..."THIS ACTION CANNOT BE COMPLETED"
    YOU ARE NOT ALONE UVN

  • HT4061 I have tried for 3 days now to restore my iPhone 4, because someone changed my password, and it is impossible. I tried contacting Apple, but need my serial number to even begin the process of chatting with them.  How do I contact Apple, or get my S

    Someone changed my password for my iPhone 4. I have attempted to restore my device now for 3 days, continually being hooked up to the computer, continually having to restart, continually having to power off and then place the device in DFU mode.  I would LOVE to speak with someone from Apple, the only problem is to even begin to wait in line to chat with an Apple representative, I need my device's serial number to begin the lovely process of waiting in line.  How do I A)-Get the device's serial number when it is locked? B)-Begin to wait in line without said serial number?  I am beginning to think it would be much easier to just report the device as stolen, then contact my carrier and have them replace this device.  Am I doing something wrong for it to take 3+ days to restore? It has the most current, up to date software on the device, why in the world would it take 3+ days to simply restore to factory settings?

    If you open it to take out the battery from the iPhone then you forfeit all service for whatever reason from Apple in the future.
    Have you attempt to connect it to your computer and then restore it from iTunes on your computer?

Maybe you are looking for

  • Saving PDF files after opening in Firefox from the web?

    When I open a PDF file from my credit union it displays as an HTML document. When I try and save it, it also is an HTML without an option to save it as PDF. IE works fine in this situation. I have selected to open the PDF file in a separate Adobe X w

  • Report using Script to determine users using anything other than Free/Busy Only Permission

    Is it possible to create a script that can query all mailboxes in an exchange environment, and return any mailboxes that has anything other than "Free/Busy"?   This would be in Exchange 2007.  Not sure why it put me in 2013. -It's not enought to just

  • Pdf form -- too large font

    Hi, I'd like to fill a pdf form with atril. Unfortunatelly it uses so huge fonts, that some of the letters are actually lolling out of the box. Do you have any idea how to change the fontsize? Or any alternatives? Acrobat Reader works fine, but I'd r

  • I have iPad 2 since yesterday I can't open the videos , any one know why?!

    I can't open my videos anybody knows why

  • Dynamic Item value

    Hi All, I am trying to find how to get dynamically an item value based on page number. More details .. I have page1 and 1 item P1_COL1 and I have application level item F1_CURRENT_PAGE_NUMBER. On page10 I want assign value like this. :P10_VAL := :P||