How do I get my HP Officejet Pro 8500 won't print from a program called "The Print Shop 12"?

I can not get my printer to print from this one program I have called "The Print Shop 12." I don't get an error message, it acts like it want to print but then nothing.

I do not know about the Print Shop program but I know that sometimes quickbooks has this issue. We have two different work around for this, 1st one Click your start button go to your printer & devices folder and right click the 8500 printer and either RENAME it or go to Properties to Rename is to OJ8500 and then Apply and safe that change and try it.
2nd step if that does not work, click start, go back to the printers and faxes and "add a printer" when you get to the list of manufactures click HP or Hewlett-Packard and look for the deskjet ICC printer and add it, naming it PrintShop and then you should be able to printer threw that program.
Although I am an HP employee, I am speaking for myself and not for HP.

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Welcome to the Apple Support Communities!
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Hi,
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Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

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Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

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Hello kamath27. Thank you for your reply.
I apologize for not replying sooner but I wanted to try and disassemble the multifunction before replying instead of just replying with an acknowledge.
Also, sorry for such a long post but I wanted to be as detailed as possible.
However, before describing what I did and found, I want to clarify something.
With the multifunction in the same condition it came from the factory, if I remove one print cartridge, or one is empty, the multifunction stops on boot with a message requesting to change the cartridge before continuing and there is no way to bypass it. When this message shows, pressing any button on the multifunction or the screen yields no result (there is no OK button displayed on the multifunction screen). It was always like this and firmware updates never solved it.
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Now for what I did. I disassembled the multifunction just enough to take out the main circuit board, the wireless board, the buzzer and the door sensors. I set up the printer half and the scanner half side-by-side with the main circuit board in the middle, reconnected everything and turned it on in order to test if anything stopped working during disassembly. Everything was OK and the multifunction worked as normal (printed a test page and scanned it to the computer).
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- disconnected the pump -> Allows to boot but a message keeps popping about pump motor stalled. Can be bypassed with an OK but pops right back and all jobs get aborted. Can not print or scan.
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- disconnected the print cartridge door sensor -> Stops on boot with a message to close the door. Does not allow to print or scan.
- disconnected the print cartridges connector -> Stops on boot with message to replace cartridges. Does not allow to print or scan.
- disconnected the print heads connector -> On boot briefly displays a screen with the image of the power button and the code "C00E0060" below. Then the screen turns white and all buttons on the multifunction start blinking. It is as described here but resetting the multifunction, reconnecting the connector and turning it on took it back to operational condition.
- disconnected everything except for the scanner connectors and the tray and door sensors - Gives the exact same behaviour as the previous test (code "C00E0060").
So, from the tests it seems that I can not use the scanner if anything from the printer half is disconnected. Any ideas on how to circumvent this, if possible?
Thank you.

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HI and Welcome to Apple Discussions...
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I don't see it in the list here: About AirPrint so my guess would be it is not supported.
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~Lyssa

Officejet Pro 8500 A909a cartrige error message

I just changed the color ink cartriges on my Officejet Pro 8500 A909a ( with new hp ink) and now the display says "the following ink cartrige appears to be missing or damaged. I have tried repeatedly to re-insert it with no change. It now also says the same thing when re-inserting the old empty hp cartrige. I have re-set it several times also with no change. Now it won't print. PLEASE HELP! I have a big event soon & need a working printer. Bless you all
mayberrysheri

Hello there mayberrysheri, welcome to the forums
I noticed your posts about the ink cartridge or printhead issues you are experiencing with your Officejet 8500 model. My best suggestion to you, would be to have you try all of the steps in the guide below for this issue.
I hope this helps!
'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Wednesday
R a i n b o w 7000I work on behalf of HP
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How do I get my HP Officejet Pro 8500 won't print from a program called "The Print Shop 12"?

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