How do I get support?

I emailed [email protected] like I've always done for the past 3 years. The auto-reply I recieved today included this message:
WARNING: AS OF SEPTEMBER 9, ALL REQUESTS FOR SERVICE MUST BE SUBMITTED DIRECTLY TO BEA Support. There will be no reply to the email you have submitted. Please resubmit your request via one of the following BEA Support interfaces:
1.     Web-based support
Access our AskBEA knowledgebase, and open cases via the web at http://support.bea.com
2.     Phone based Support
If you have purchased support, and would prefer to contact us by phone, call the BEA Support Center in your region during business hours. A complete list of phone numbers can be found at: http://www.bea.com/framework.jsp?CNT=index.htm&FP=/content/support/contacts/
I visited http://support.bea.com but did not see where I should file a Kodo support ticket.
I tried visiting Kodo's page on BEA's site: http://www.bea.com/framework.jsp?CNT=index.htm&FP=/content/support/kodo
At the top is a link for "BEA Kodo Support Request". Clicking that takes me to a page that says for Kodo support, I should visit the support home. Well the support home is the first link I provided above, which again, does seem to show me where to get help.
Where should Kodo users go to get support?
Thanks,
Brian

You can log in at http://support.bea.com/application?namespace=portal and then click on Manage cases and on Create a new case.
Thank you,
Laurent Goldsztejn
Sr Backline Support Engineer
BEA Systems, Inc. E-Commerce Server Division
http://www.bea.com

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