How do I reinstall software

How do I use the start up disk to reinstall if my computer can't get past the grey screen when it's starting up?

Run Apple Hardware Test in Extended Mode, you may need to run it 2-3 times. It's possible you have a hardware issue. If the machine is still covered by warranty don't bother trying take it in for service to your local Apple Store or AASP.

Similar Messages

  • Lost install disks, have CS4 and Acrobat Pro v9 serial #s, how can I reinstall software on my Mac?

    I recently had to wipe my entire hard drive on my mac book pro and need to reinstall all my adobe software. However, I have lost my install dvds. I do have all my serial numbers. How can I re-install  CS4 and Acrobat Pro v9?

    follow the directions and download the trial(s) here: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
    use your serial to activate.
    if you have dl difficulty, re-read the directions.

  • How can I reinstall Software Update?

    I have a MacBook Pro (early 2008 model) running OS 10.6.8.
    When I try to run Software Update, I immediately get an error message that says "Software Update cannot be opened because of a problem.  Check with the developer to make sure Software Update works with this versio of Mac OS X. You may eed to reinstall the application.  Be sure to install ay available updates for the application and Mac OS X."
    I have never encountered this error before today, but I can not figure out a way around it now.  I have tried researching the problem, restarting the computer, etc, and can't figure out what to try next.  Can someone please help me figure out how to fix this?  I cannot find a solution anywhere.
    Here is the full Problem Details and System Configuration:
    Process:         Software Update [706]
    Path:            /Users/Heather/Backups/Backups from Macintosh HD (trashed HD-March2012)/System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
    Identifier:      com.apple.SoftwareUpdate
    Version:         ??? (???)
    Build Info:      SoftwareUpdate-355000000000000~3
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [94]
    Date/Time:       2012-09-22 18:52:55.694 -0700
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          679 sec
    Crashes Since Last Report:           1
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      D2DC893B-ED7D-4431-9564-4315EFCF1E8E
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  0
    Dyld Error Message:
      Library not loaded: /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
      Referenced from: /Users/Heather/Backups/Backups from Macintosh HD (trashed HD-March2012)/System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
      Reason: image not found
    Binary Images:
        0x7fff5fc00000 -     0x7fff5fc3be0f  dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld
    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.27f3
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST9750420AS, 698.64 GB
    Parallel ATA Device: HL-DT-ST DVDRW  GSA-S10N
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1a100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x820f, 0x1a110000 / 4
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0230, 0x5d200000 / 3
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000 / 2

    it said it wasnt installed correctly
    What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.)

  • How do i reinstall software for the superdrive without a disk

    Hi,
    I am trying to utilize my external superdrive and it says hardware or software isn't recognized.  I cannot find my reinstall disk so is there one I can download from the Apple site? Which one?
    Thank you!

    So you had Snow Leopard on your computer and your friend installed Mountain Lion from what? The only legal way is to buy it from the app store. If that was not done, then I'm not sure how to get out of the mess except to reinstall Snow Leopard and then buy Mountain Lion (if you don't do that, you will have endless problems because your OS install won't be recognized). You won't be able to get updates because the app store checks your Apple ID and your machine ID.
    If you have the disks for your software, then just reinstall from the disks (I'd do it after you get the OS mess rectified). If the software was bought and downloaded from the app store, it should be listed under your Purchases and you can re-download it.

  • How do I reinstall ipod 5th gen software after formatting my ipod?

    I formatting my ipod because my PC asked me too and now my ipod has a white screen. I've tried resetting it and it won't work. How do I reinstall the ipod's software? It says I need to "use itunes to restore"

    I would have a look at your iPod's User Guide for assistance on the different syncing preferences you can set up with your iPod and the different content that can be synced to it.
    http://manuals.info.apple.com/en_US/iPod_Late_2006_Features_Guide.pdf
    B-rock

  • How do I reinstall an older version of the software on my IPod touch?  Installed the latest update and now it no longer works in my car

    How do I reinstall an older version of the software on my IPod touch?  Installed the latest update and now it no longer works in my car.

    I'm sorry, but Apple does not provide a downgrade path for iOS. Because downgrading is unsupported by Apple we cannot discuss it on these forums.
    You may leave comments at Apple Feedback.

  • I purchased the multi-user iworks and recently had to replace my white imac's hard drive but didn't pay to fix the CD drive.  My iworks does not have a serial number on the box and now that my CD drive isn't working how can I reinstall this software?

    I purchased the multi-user iworks (yes back when it was new, 2009 or 2010 and recently had to replace my white imac's hard drive (but didn't pay to fix the CD drive).  My iworks does not have a serial number on the box and now that my CD drive isn't working how can I reinstall this software?

    Buy or borrow an external USB optical drive.
    See the confirmation email or covering letter to obtain the serial number. If you have lost it, contact the supplier.

  • I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

    I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

    Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

  • TS1717 i have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me it told me your software is up to date and close

    I have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me,it told me your software is up to date and then closed on me,please help.

    it said it wasnt installed correctly
    What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.)

  • I downloaded and installed Illustrator CS6 in Feb, 2014.  Now, when I try to open the program it is asking me to sign in for a trial use.  What happened to my software and how can I reinstall it?

    I downloaded and installed Illustrator CS6 in Feb, 2014.  Now, when I try to open the program it is asking me to sign in for a trial use.  What happened to my software and how can I reinstall it?

    CS6 or Creative Cloud Reverts to Trial Mode
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  • My computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?

    my computer crashed with Adobe downloaded. I need to reinstall my purchased download. How do I reinstall my adobe purchased software?

    Adobe what? What Adobe software did you download?

  • How can I reinstall if I purchased a download of my Adobe software?

    I am considering updating from Adobe Acrobat 9 Standard to Acrobat Xi Standard and the only option is to purchase and download. My question is this; if I need to reinstall it for some reason, say I reformat my computer etc., how do I reinstall it without a disk? I have called Adobe and I have used the "chat" but no one seems to be able to answer this question.

    you'll receive a serial number and a link to your acrobat standard installation file(s).  you should save both until you are certain you will never need/want to install again.
    the above is all you need to know.  the following is additional info that might help you understand more thoroughly, but if it confuses you just reread the above and ignore what's below.
    for all adobe software (except acrobat standard and outside of adobe cc which is a different story) when you purchase an adobe product, you get a serial number.
    you then download trial software (for everything but acrobat standard) which you activate with your serial number.
    software starting with cs2 is available via adobe.com or its affiliate prodesigntools.com EXCEPT the acrobat standard programs.  (but, even they may be removed in the future so it's a good idea to save those currently available install files, too.) 
    the acrobat standard programs are not available as trials so those install files should always be saved for future installation(s).

  • Hi! How do I reinstall iTunes software without losing my purchased movies and music?

    Hi! How do I reinstall iTunes software without losing my purchased movies and music?
    Thanks anyone!

    Just reinstall. Unless something's seriously wrong with your computer, you won't lose any content or settings. Of course it's always wise to have a backup before you make any changes to your computer.
    Might I ask what problem you're experiencing that you think will be corrected by reinstalling iTunes?
    Regards.

  • How do I reinstall Powerpoint software?

    How do I reinstall Powerpoint software?

    you probably have residual files on your computer.
    if you don't have other cs6 programs you can use the cs6 cleaner (http://www.adobe.com/support/contact/cscleanertool.html) to see if you can remove those files and re-install using aap.

  • HT2129 i remove and disturb the reinstall software, how can i fix it

    I remove and disturb the Reinstall software when installing, and now my computer has freezes, how can i fix it?

    It says " application failed because MSVCR80.dll is missing from computer and then when I click okay it says I tunes wan't installed correctly Please reinstall
    Many thanks, that's perfect. Try the following user tip with those ones:
    Troubleshooting issues with iTunes for Windows updates

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