How do I send ATT Customer Service a Personal Note?

Hello, !
Thanks for posting. If you need help with an account-specific issue, please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana

I posted a private note and I got some crazy response about me switching wifi channels at home so my phone doesn't switch to mobile data. It didn't make any since to me. I'm not tech support. This is my problem below and it hasn't been resolved. I got a $20 credit and this issue has used up all my data for the entire billing cycle!! I'm really frustrated by this entire situation.
I just received an email from ATT stating that my data usage ;reached 75% and I have 20 days left in my billing cycle. I call ATT Wireless, and stressed that both phones was at home and connected to WIFI (I am paying for ATT wireless internet service for 5 devices at home). I was told by the Wireless rep that my IPhone switches from WIFI to mobile data when the WIFI signal is weak. She told me to call ATT Internet. I made that call and was told that my Wireless signal was being interrupted by my neighboor's wireless signal; both wireless was using the same channel. He switched me to a different channel and rebooted the internet box. I was advise to turn my Cellular data off when at home and back on when I leave the house, so this won't happen again. Now, since my WIFI was dropping (without me knowing it; my phone still showed is was connected to WIFI) my data usage is very high and I only have .8 gig left for the next 20 days. After complaining about having to eventually purchase more data, I was transferred to Collections to see if I could get a credit. Needless to say, they couldn't help me. I was told to call ATT Wireless again!!!
After telling the same story for a fourth time, I was given a $15 credit to offset the charge for 1 gig when I go over the data limit. I was told that I now have to manage that 1.8 gig for the next 20 days, by turning cellular data on/off and logging into my account to make sure I am not going over my limit! 75% of data was used at no fault of mines, but I am inconvenienced. When my home wireless drops, I get screwed. I have been a long time ATT customer, but this is making me rethink my relationship with ATT. This company has these two divisions that do not talk to each other and the customer suffers! I am very frustrated with this entire process.
How do I escalate this issue, so it doesn't happen again?
Quint

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